12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

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Recent Reviews from AutoNation Honda O'Hare

If you plan on purchasing a car here, expect to wait a very long time. Had a scheduled appointment at 12:30. The salesman dumped us an associate who had no idea about the vehicle we were looking at. Told us to auto start the vehicle by pressing the lock button 5+ times or more and then hit the engine start button twice. Totally wrong. Hit it once and then hold the engine start button. At least she had the two buttons to press figured out. Luckily we did our own research and knew what we wanted. Didn’t finish signing paperwork until 5:45pm. Car was not even cleaned in all of the time we sat there. Told her red dust all over car. They cleaned the front. Open the doors when home since already dark and red dust everywhere. They didn’t even remove some tags or seat covers. Good thing I know about vehicles since noticed when I got home they put the license plate with the tag on it in the FRONT when it is supposed to be on the back of the car. Luckily decided to not have them set up anything inside the car before we left. Salesperson told us that’s good because she’s not too sure on how to do the things on the sheet. Definitely someone that shouldn’t be in sales if not taking the time to learn the product she’ is selling. Not happy with being dumped on someone else when we had an appointment with the person that knew about the Costco pricing and vehicles. Already had vehicle at different dealer to try to fix a known issue with computer resetting once car shut off. They didn’t mention this. We were supposed to have WeatherTech cup holders and asked about it. Told no longer available but we still had paid for them. Serena calls and asks if we heard anything about the cup holders. Thought that was her job to look into this. Very disappointing experience and another reason I hold on to vehicles for as long as I can. Dealers don’t care about customers purchasing a vehicle. The only decent thing about the purchase was the Costco price received. Price known but still took 5+ hours to sign for the vehicle. Next time will purchase from an individual instead of dealer. They may care more about treating the person with money better. Would love to have put pictures on this site to show the top quality cleaning that they did but not allowing me to. Maybe the dealer will ask once they read this. Not expecting it since they already got their money.

Craig Triplett Dec 26, 2019

If you plan on purchasing a car here, expect to wait a very long time. Had a scheduled appointment at 12:30. The salesman dumped us an associate who had no idea about the vehicle we were looking at. Told us to auto start the vehicle by pressing the lock button 5 times or more and then hit the engine start button twice. Totally wrong. Hit it once and then hold the engine start button. At least she had the two buttons to press figured out. Luckily we did our own research and knew what we wanted. Didn?t finish signing paperwork until 5:45pm. Car was not even cleaned in all of the time we sat there. Told her red dust all over car. They cleaned the front. Open the doors when home since already dark and red dust everywhere. They didn?t even remove some tags or seat covers. Good thing I know about vehicles since noticed when I got home they put the license plate with the tag on it in the FRONT when it is supposed to be on the back of the car. Luckily decided to not have them set up anything inside the car before we left. Salesperson told us that?s good because she?s not too sure on how to do the things on the sheet. Definitely someone that shouldn?t be in sales if not taking the time to learn the product she? is selling. Not happy with being dumped on someone else when we had an appointment with the person that knew about the Costco pricing and vehicles. Already had vehicle at different dealer to try to fix a known issue with computer resetting once car shut off. They didn?t mention this. We were supposed to have WeatherTech cup holders and asked about it. Told no longer available but we still had paid for them. Serena calls and asks if we heard anything about the cup holders. Thought that was her job to look into this. Very disappointing experience and another reason I hold on to vehicles for as long as I can. Dealers don?t care about customers purchasing a vehicle. The only decent thing about the purchase was the Costco price received. Price known but still took 5 hours to sign for the vehicle. Next time will purchase from an individual instead of dealer. They may care more about treating the person with money better. Would love to have put pictures on this site to show the top quality cleaning that they did but not allowing me to. Maybe the dealer will ask once they read this. Not expecting it since they already got their money.

Craig Triplett Dec 26, 2019

I read the reviews prior to visiting the dealership so I was a little skeptical and cautious because the reviews were not good. The wait time to see a salesman and test drive the car wasn’t bad, considering it was a holiday. The staff offered us coffee and a seat so the wait time to for a test drive wasn’t bad at all. Spencer Schlenker was the salesman that assisted us, he normally works in acquisition of used cars not with selling new cars. Considering this, he was great in explaining the features of the car before and after the sale. After the sale Spenser helped us pair our cell phones to blue tooth, program the driver’s seat for two drivers, and program a lot of other features (which would have taken me days to probably do) which I really appreciated so I would rate Spenser a 5, customer service a 4. In terms of transparency with upfront costs and time spent at the dealership for financing I am rating my overall experience a 3. There was a $499.00 charge that was added to the price of the vehicle that was not listed on the invoice on the car. I was not happy that this charge was presented to me after my credit had been run. The dealership should provide the bottom line costs of the vehicle (title, doc fee, license, etc) prior to running a customers’ credit. We were told the $499.00 charge was mandatory it was for covering paint/wax (in the instance of tree sap or bird droppings, and interior of the vehicle, etc). Considering I had asked when we were outside looking at the invoice sticker after the test drive if there were any additional charges other than what was listed on the invoice (I didn’t see any separate charges listed) I was not at all happy about this “mandatory” charge. I was ready to walk out without a car due to this hidden charge, all the while annoyed that my credit had been ran without the final price (the $499.00 charge) being given to me. The $499.00 charge was not something I wanted anyway. Spencer went to speak to his manager and the charge was essentially removed. I encourage any buyer to read and look at the invoice, and charges to make sure they are required or it is something you want, if it’s not speak up about it before they run your credit and before signing any documents. Also make sure you know what you need in terms of warranty because these could add additional costs to your overall purchase price of the vehicle. Lastly, Spenser would periodically check on us to tell us we would be seen in a little while and took us to see where the service area was located, the time spent at the dealership after the test drive waiting for the finance process to be completed took entirely too long we got there around 11:40 a.m. and left around 4:00/4:15 p.m. Glad buying a car isn’t something I have to do every day, it’s too time consuming

Deidre Rush Jan 18, 2019

WORST EXPERIENCE!!!! Purchased a vehicle on 8/20/18 with salesman named Harvey. All was going well until it was our turn to go into finance office. The finance guy came out and just waved us over. He didn't introduce himself all he said was "lets get this done" This guy had no personality and was not friendly at all. He was just giving us paper after paper to sign. We got to the "added protection" sheet and he started telling us how "EVERYONE" would always choose it because it had excellent coverage. I told him we were not interested and he just kept on pushing and pushing it on us. We repeatedly told him "no thank you" and he would not stop!! He kept saying "it doesn't make sense, why you won't ad it!" I told him it didn't need to make sense to him We simply were not interested into adding an additional $1,000 to our loan! I must of told this man NO 10 times and he wouldn't give up! I finally got so frustrated and told him if we can't continue with the original agreement we could forget about the deal! This guy had the audacity to tell me " Your not going to hurt my feelings if you walk out!" He went on to repeat that 2 more times!! He finally gave up with trying to sell us the added protection and we were able to signing our paperwork. After all was done he pushed our copies in front of us and walked out of office. He didn't say anything to us at all! We got up and went out on sales floor to find our salesman. I told Harvey what a rude guy that finance guy was and Harvey went over to get the General Manager. He introduced himself and said he would be reaching out to me the next day between 2-3 pm to find out what happened. It is now 2 days later and still haven't received a call from the "General Manager" I found the finance guys name after I got home and was looking through the paperwork. His name is Brian Fuller this guy is a total JERK!!!!! If I could give this dealership 0 stars I would! Will never return to this dealership or recommend to anyone!

Lily Elizabeth Aug 24, 2018

Auto Nation Honda Review: This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL. To whom it may concern, I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th. My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil. First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience. I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM. Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem. Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership. Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car. To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.

Carlos Manuel Dec 12, 2017

This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL. To whom it may concern, I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th. My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil. First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience. I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM. Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem. Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership. Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car. To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.

conjugate86 Dec 12, 2017

The final experience was probably four stars, but the earlier experience was one star. After several phone conversations with someone I thought was a salesperson, I received an email from someone else (I won't mention names) about the vehicle of interest. The calls were all made by me, and the email address was mine, but the email was addressed to my husband's name with mine in parentheses. WRONG CHOICE. I responded to the salesperson (a man) and closed with only my name. The next email was still addressed to my husband. Serious lack of attention to detail. When we arrived with the intention of purchasing the vehicle, the salesperson approached us but, unlike any other salesperson worth anything, did not actually greet us, forcing me to speak first. He just stood there until I said something. He spaced out during the test drive and couldn't answer our questions about the bluetooth saying, "You're talking to a guy with a 10-year-old Star Trek phone." No offer to find someone to help. When we were done with the test drive, I immediately when to the customer service desk and voiced my concerns. At this point, things got better. We were assigned someone new (though neither salesperson knew this at first, causing a little awkwardness at first), and we were taken care of. To his credit, the original person came to us during the final paperwork signing saying, "Folks, a connection wasn't made, but I wish you well." I don't know how long he's been in this position or if something else is going on with him, but some basic training in sales and general courtesy is obviously needed, including NEVER ignore who is sending a correspondence or put a spouse in parentheses. No better way to make your potential customer feel unvalued. If we hadn't already decided this was the vehicle we wanted and if we hadn't been in a position of needing to purchase it that day, we would have walked out upon first non-introduction. It's a shame, because the other people were very nice and helpful.

Margo Schwartz-Newton Nov 13, 2017

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