This review is strictly for service department as i have not dealt with their sales team and it would be dishonest to guess sales team with this review. I have had good interactions with their service team 4 to 5 years back but recently its been nothing but wasting my time calling them. Reason , their prices, SRS air bag diagnostic ( not repair) was offered at a price that was 3 times more than the other dealership asked. Same goes with the AC tune price, when i called them last time. They offered me 170$ for SRS diagnostics only. Well , had to call another dealer and they offered me free diagnostics for upto first 30 minutes for scanning the codes. 7 months back i called them for transmission oil change( actually a drain and fill procedure where you don't empty the whole transmission oil and don't change the transmission filter ) was also quoted for double the price of what other dealership asked. I term it as wastage of my time ,as i have tried them for 3 times and had nothing but disappointment .Will never return.

Honda authorized

Char was very professional, courteous and have good knowledge of her job.

Very polite!!

Excellent service and Jennifer was very professional.

I came into the store to purchase a good car, and left convinced that the 2018 Honda Accord that was shown to me was the car I was going to buy. I came in the next day and purchased the car. The staff was very friendly, knowledgeable and genuine, and I was happy with the price. In particular, your salesman Luis Vargas was very helpful and courteous. I am happy with my purchase.

Amazing customer service and timely work. Great experience with Brandon P.

Great service! Very kind and satisfied. I love it. Thank you!

Very aggressive and untrustworthy staff. They lock-in price through phone but change their listing once you come for a visit.

Had a visit with Nicholas Calaranan and was pleased with his attentiveness and honesty. Would be happy to have car serviced here again with him as my consultant.

Oil change & tires rotated took about 1.5 hours like they said. Nice waiting room internet connection, coffee, Service has always been very good, bringing our CRV there for 6 years. Prices are reasonable. Military vets get a discount on service.

Jericho was amazing!

Courteous service advisor Sylvia, clean waiting area; including friendly service technician.

Great experience !!! Just took an hour to get my car ready. Thanks to Michael for all his help. Will definitely recommend my friends to visit AutoNation once and see the difference.

Joseph Losacco's a terrific service advisor. He explained things in great detail but most importantly, in a way that got through to me.

I went in for a standard synthetic oil change yesterday. Brandon was very professional and thorough throughout the entire process. Although I live downtown, I will always make the trip back for servicing my vehicle at this location. Five stars!

Just need air for my tires. Took care of me in a matter of minutes.

Adviser was helpful and had all the answers for questions I asked.

The entire process was snooth thanks to Job’s efforts and complete attention to me. I can’t to buy my first car and he handled me so well I was able to leave that night with a new Honda HR-V. During the test drive he explained all the features of the car so that it was very easy to adjust to my new car.

Good service

Always friendly, prompt and courteous. They usually have better pricing than the competition. Jr was great! He honored an expired 15% off service coupon on a major timing belt service. Saved me $216. Thank you.

Took my Accord in for an airbag recall. Service department handled it very well, was friendly, and not too annoying with the "other vehicle maintenance" that dealerships always tend to stick on you.

The service. I felt like car was in good hands, from the service advisor Char Gauer,to the cup of coffee and my car of course is running perfect

Jennifer was great, helpful, and knowledgeable!

Excellent service. Clean waiting area, and washrooms. Comfortable sofa. Polite staff. Good free coffee.

Very satisfied with the service I received. Cher was pleasant and answered all my concerns.

I received excellent customer service from Nicholas of O’Hare AutoNation Honda Services! I highly recommend O’Hare AutoNation Auto Service Department!

My daughter was in the market for a used dependable vehicle. We started shopping online to narrow down our options. Auto Nation ended up at the top of our list. I was in contact via email with Phil there and he answered all of our goofy questions and took good care of us. We ended up leaving with a car that evening. I would definitely purchase another car here after our great experience.

Loved the no haggle pricing and Job was so easy to work with.

In and out fast nice people

I think they know what they are doing and took care of me...drove me home and back while waiting for work to be done.

Always a pleasure to have my car serviced here.

I purchased a used vehicle and Job Alex was extremely helpful and kind throughout the car buying process! He did such a fantastic job in giving us direction and presenting all of our options in a non pressure situation. Will recommend based on his exceptional service!

Buy used car but got seriously ripped off. I can't tell you anything about new cars.

I had a great experience with the dealer Phil. He made my buying experience so easy and listened to what I wanted.

I have been going to Autonation to service my odyssey van ever since I purchased it there five years ago. So far they have been honest and provided a good service. Usually services at dealer sites are expensive, but AutoNation was very reasonable and service personnel Nick was polite and answered all my questions patiently. I would go again.

Worst customer service. Finance person was rude. Salesperson was nice but clueless. Other employees treated her rudely. Paid cash for vehicle in July. Still have not received title. Can’t get anyone to return phone calls or emails. Found car on car gurus. Saving a few dollars is definitely not worth the headache of dealing with this dealership.

Worst place for customer service. Found the car on car gurus. The poor customer service was definitely not worth saving a small amount of money. Finance person was rude. Sales person was nice but clueless. Other employees treated her with disrespect. The wait was ridiculous once we agreed on price. I bought the car in July. Paid cash. It is November. Because of a mistake in finance I still have not received the title! And I can't get anyone to even call me back. Emailed and called many times without any luck. If you do talk to someone they will just say someone will call you back. It never happens. Stay away! Headaches are not worth any money you might save.

Nick was very pleasant and helpful with the recall I came in for. Also had me do a checkup of things with my car and did a good explanation of the items I should need for service.

Very good customer service

Worst place for customer service. Found the car on car gurus. The poor customer service was definitely not worth saving a small amount of money. Finance person was rude. Sales person was nice but clueless. Other employees treated her with disrespect. The wait was ridiculous once we agreed on price. I bought the car in July. Paid cash. It is November. Because of a mistake in finance I still have not received the title! And I can't get anyone to even call me back. Emailed and called many times without any luck. If you do talk to someone they will just say someone will call you back. It never happens. Stay away! Headaches are not worth any money you might save.

I had to take my Honda in for general maintenance for hitting $50K miles as well as a few recall inspections. Brandon walked me through each step of the process. He was very clear with every inspection and update that was performed, any options I might have had, the cost of each update, and what I should expect in regards to future maintenance. I took my car in for service in the morning and had it back early afternoon. I am very pleased with the quality of service performed on my car as well as the customer service provided by Brandon. I definitely will be returning to this location for future maintenance services.

I got all the way home and my tire pressure light went on. I had just gotten new tires, so I turned around and came back. I let a guy know that I was returning because someone didn't do something right and he said that I had to wait for someone who was in front of me. I was livid. I had just spent all morning there. Then I got Sylvia's attention and she immediately got the mechanic who admitted he forgot to push a button. First of all, that should be on some sort of check list someone. Secondly, it took him 1 second to do - and the first guy I talked to was going to make me wait around for the guy getting a free car wash. Sylvia was great, but the customer service there overall leaves something to be desired - every time.

Efficient and super courteous. I appreciated being able to make the appointment one day and bring my car in the next. Very convenient.

The service rep, Nickolas, was very helpful. I've been going there for years. Service can be a little slow, however. They have a nice waiting room.

Good service

Good customer service. Short waiting times

Char was very helpful and timely with her service. she kept me inform of the status of the car service.

This was our second vehicle purchased from Salesman Job Alex. Has always been great to work with.

I bought a new car and traded my old car few days ago. My experience with AutoNation Honda O'hare was excellent. Job Alex, the sales person , when I contacted him, handled everything from quotation, followup, appointment, finance, purchase and trade process very fast and efficiently. This one I would say sincerely one of my best car buying experience. Within two hours everything was done and I am out with my new car and my old traded to them. I received a excellent service from Job Alex, Anthony Welker , Finance Manager and all other staff from Autonations Honda.

The service advisor was Brandon and a awesome guy to work with. He was honest and fair. Thanks! Will come back again.

Horrible Customer Service . DO NOT SHOP HERE!!

I was told lie after lie just to get me to walk out with a car that needs repairing. They also ran my credit 9 times without my permission.

My experience with AutoNation Honda, Ohare was not good at all. The professionalism that they commit is missing on ground level and the sales executive on ground is not having enough knowledge and authority to deal with customer. I traveled to Chicago all the way from Madison after finalizing the car but the very car was sold earlier. I feel like cheated and you never know if this could be the strategy to trap potential customer as when they step in it very likely they will settle a deal by showing other available cars even on higher prize. 1. The executive Edgar Alvarado, always fails to keep his words. I was told that the complete process takes 1-1.5 hrs but I spent more than 3 hrs in finalizing the paper work! My family also had hard time waiting for the paper work and other formalities. 2. After explaining the communication gap of their Sales executive to multiple levels, finally they agreed to add an All-weather floor Mat in the car, which was NOT in their stock (I went again to collect that again!), instead the regular cloth floor mats were removed. When I called about the gap, I was told that I can get the car detailed when I visit them next time. And when I visited them for that, I realized that they meant 'Vacuuming' and not detailing! 3. Car breaks were making noise and I have to visit again to get them oil/resurfaced. For this work also, I spent for 2.5 hrs when I was told that it will take an hour at the max. I got really agitated by the way I was treated and the way my concerns were addressed. Even the management doesn't care about the frustration and customer experience, so I would definitely recommend everyone to think twice before going there, you have much better and professional dealers in the market. All that glitters is not gold!

Just when I got hungry enough to walk three blocks to a restaurant, they had fresh popcorn ready. That took care of my hunger until the service was done. So happy about that.

I was excited to test drive a CRV as I heard great things about buying a Honda from Honda. I was told that the car I was test driving/buying did not need repairs, that it came with a 3 year warranty and if I was unhappy for any reason I could bring the car back "no questions asked." Once I signed the paper work I was told the car will need repairs and it did not come with a 3 year warranty. I took the car home and now it is shaking, grinding, is very loud and the dash lights came on. I brought the car back the next business day and was told "We have the right to rescind the 5 day return policy." They will not give me my car back and will not let me choose another car at the same price point. They are only willing to repair the car. I was supposed to receive a phone call today so that I could bring my car in for the "free" repairs but SURPRISE, no one contacted me. One reason I was given as to why I couldn't get my car back was, "Honda cant return my car and give ME special treatment because what if someone black didn't get the same special treatment, then Honda would have to deal with discrimination cases. But seems to me they don't mind taking advantage of women. Now my lawyer is getting involved.

I bought new Honda Accord. I definitely recommend AutoNation Honda if you are purchasing new vehicle. Job Alex and Ebrahim Harvey received well and made me go through hassle free and quick process. Thanks Job Alex and Ebrahim Harvey.

Exceptional sales associate Job Alex

Thoughness and efficiency

Al was fantastic. He answered all our questions. He even came in early so he could help us get into the car we wanted.

They were very helpful and fixed my car quickly!

We bought the 2015 Accord Hybrid from Auto Nation 3.5 yr ago, and have returned for service. They do a great job at a reasonable price.

Excellent customer service and timely service/maintenance of my CR-V

Very nice service! I recommend

Thanks Sylvia for your hard work and ofcourse assisting me with finding my wallet. Yes I know, I should carry a purse, but was doing errands and wanted something compact to carry with me.

Everything was clear and understandable. I never felt pressured to have work done that I wasn't ready to have done. My advisor was very efficient.

Very satisfied with your service and very thankful for all the assistance Jennifer has given me. Keep up the good work.

Service person professionally answered questions. He seemed to be an expert on his field. It was one of the most pleasing service we received. Thank you very much!

We brought in our Honda for some recall repair. The service was excellent ,right from making an appt to come back to pick up the car. Every one from greeter to cashier were very professional and helping. Very happy with the whole experience. Thank you All at automation.👏👌👍😊

I had a great experience servicing my Honda CR-V at the AutoNation Honda O'Hare. My service advisor, Sylvia Drwila, went above and beyond her responsibilities and assisted me with the diagnosting the problems, communicating all issues with me in a timely and professional manner, and recommended me all necessary additional work on my car with which I could still wait. She arranged my rides to work and back, and even provided me with a rental car for the time of the repairs when no loaner cars were available. Sylvia went outside the building just to help me find my car on the parking lot! So my overall experience with these guys is amazing, and I would definitely come again and recommend others to them.

had a great experience servicing my Honda CR-V at the AutoNation Honda O'Hare. My service advisor, Sylvia Drwila, went above and beyond her responsibilities and assisted me with the diagnosting the problems, communicating all issues with me in a timely and professional manner, and recommended me all necessary additional work on my car with which I could still wait. She arranged my rides to work and back, and even provided me with a rental car for the time of the repairs when no loaner cars were available. Sylvia went outside the building just to help me find my car on the parking lot! So my overall experience with these guys is amazing, and I would definitely come again and recommend others to them.

The first time I went in, they reattached a lower engine cover that had come loose. Charged a small amount for new clips and said it was fine. Less than two weeks later, it fell down again and got damaged when I drove to the dealership. They wouldn't take responsibility for their poor workmanship, saying I must have hit something to knock it down. They wanted $370 for a new part and labor. Go someplace that will stand by their work.

I called to discuss a vehicle they had for sale that was overpriced...I mentioned to the sales rep, Ted, that KBB said the car was over priced by $1000 - $2000 and I asked if there was room to negotiate. He proceed to belittle me by telling me that “young people” like me just think they can look up cars on our phones and just know how much it should cost. He said how can you negotiate the price of a car that I hadn’t seen and I said that was because KBB said it should be priced lower. I understand that KBB is not the catch all for vehicle pricing but a vehicle should fall within the fair market value and not be $2000 over that amount. I wasn’t about to drive 3 hours to find out that there we not going it budge on the price. Overall I thought that Ted was a terrible sales rep...not because he would not lower the price but because he judged me based on me being a “young person” so I guess that means I must be a millennial know it all who wants it all and that is super lazy. Ted was super rude and now I will never do business with them! Ever! **UPDATE - After the dealership posted below asking me to call the general manager, I did the general manager had no idea what I was talking about when mentioning this review. Obviously the below comment is an attempt to negate the negative review that I left but it was obviously a canned response to make you think that they care or that they were trying to make the situation better with me. They are not...do not let to below comment fool you.

Great sales staff, especially Kevin! Had an amazing experience overall with everyone there!

BE CAREFUL when bringing your auto here. My 2012 Odyssey with 61K miles was running just fine when I brought it in for a safety recall and would up dropping $5000 after the recall issue was the cause of the needed repairs. Service advisor said that it had to be done and could not put the car back together without the replaced parts. Told me to call Honda Corp to see if they could cover it under a warranty. I called Honda and they said since I already told O’Hare Honda to fix it they would not assist with any financials. Wish I was informed of this before asking my car to be fixed. I have owned a Honda of one type or another for over 25 years. I am a very brand loyal person. Hope the profit that was made to repair my car was worth losing a life customer who would have bought 3 more cars in the future.

I worked with sales rep. John R. I highly recommend him. He responded quickly, courteous, and helpful. The financial officer in charge of paperwork was a nice guy but slow. Cash sale. It took 4 hours to get me out the door and on the road. They forgot to slap an inspection sticker on it. I did my homework. They did have the best deal within 500 miles of home.

honestly one of the best dealers I’ve ever been to, The workers to the managers are respectful and appropriate, it doesn’t take three hours to get our old change done it happens in less than two hours services are fast, managers can communicate in a respectful way.

great service. Will recommend to others.

My service advisor Jennifer Schwartz was a pleasure to deal with.......thorough, respectful and helpful representative. She even referred me to new car salesmen, as I mentioned my daughter's need for a new vehicle. Thank you.

Sylvia was a delightful service advisor. I needed to come back the next day to pick up touch up paint and she remembered my name.

James, Dana, and David took very good care of me when purchasing my Honda from them. The car performed flawlessly on my way back to Virginia. Thanks for the great experience!

Friendly & professional staff, timely service

Junior communicated clearly about what needed to be done with my Honda, and when it took longer than expected, was very solicitous in getting me transportation back to my house and than back to the dealership.

Char gave me excellent customer service. I had my 2012 CRV in for an oil change, tire rotation and 4 wheel alignment. The oil change was fine. The alignment was awful. The car tracks straight but the steering wheel is off center to the right. If I center the steering wheel the car drifts left. Unacceptable. The car should go straight when the steering wheel is centered. This is going to cost me more time from my busy schedule to return to AutoNation Honda. Not pleased.

Don’t know the perfect rules...Sales persons don’t know the perfect rules..they cheat the people nicely and they put the people in trouble ....very very very bad service by sales person and bank.Trust me...if you guys go their you guys will be in problem

Great experience and everyone was so helpful especially Junior and Sonja.

Thanks for the good work

Cheaters ..I will not suggest anymore.

Day 3 financial still can’t figure out how to work a phone let’s try again tomorrow ** update still no call back and numbers have changed , I have posted picture and they have disabled voicemail , for a business which main character is to finance a car, but it is this difficult to talk to some one I would different remcommend chooseing another store as I’m sure this is problem one of the worst experiences I have witness. * anyone wondering what my issue is I have totalled my car and have purchase gap insurance threw automation with has outsource it to a 3rd party and well now I have to ask finance to Cancel all extended warranties , and ask for refunds amounts to summit to 3rd party to get this bill paid off and the longer they have me holding off the more money they can take from me and not the gap ( which I think is also owned by automation , but I can’t prove but side note too get to the gap insureing you have to call a automation number and be transferred to a deferent department / a bit fishy) which can all be back up and stated in the contract Line “0” . Hope to save someone a headache .

very good, sales guy (Mikey) was brilliant and patient with the queries.

Meet Jennifer at the service department , she was very nice and helpfull.

Friendly staff, Joe ( service advisor) is amazing. They don’t push you on service that you don’t want and for me that’s “ service “

Just got my Honda CRV from this location & credits goes to all those involved in my purchase for giving me a positive experience, most especially to IGOR ASTAKHOV who had been so patient & accommodating with me, so knowledgeable of my questions & persistent enough to sell me the CRV but not pushy or irritating to turn customers away!

Very satisfied from Kevin Campbell . He was the one that convinced me to buy new car. After bad experiences from previous dealership, Kevin made my shopping emotionally and I ended up with buying car. Highly recommend this guy, even if you don’t want to buy or don’t like the numbers, just go and see him.

Avoid this place! They are just trying to suck as much as money as possible from you. Took an appointment for Honda Accord Check Engine light. AutoZone checked the code which was P3400 requiring Oil Pressure switch change which costs $30. This is a known Honda issue and they have published service bulletins for the issue Informed the AutoNation Honda Service Advisor about the code P3400. AutoNation Honda charged me $311 for the known issue for Software update and Oil Pressure switch. They also gave me a list of repairs to be made worth $2380 for this Accord which has only 90 K miles. If this is an indication of the quality of the vehicles Honda is making, I will rather avoid Honda!

service, friendly people, prompt service, reasonable time

Avoid this place! They are just trying to suck as much as money as possible from you. Took an appointment for Honda Accord Check Engine light. AutoZone checked the code which was P3400 requiring Oil Pressure switch change which costs $30. This is a known Honda issue and they have published service bulletins for the issue Informed the AutoNation Honda Service Advisor about the code P3400. AutoNation Honda charged me $311 for the known issue for Software update and Oil Pressure switch. They also gave me a list of repairs to be made worth $2380 for this Accord which has only 90 K miles. If this is an indication of the quality of the vehicles Honda is making, I will rather avoid Honda!

Fast and courteous. Char Gauer coordinated the service visit.

They give good service and everyone knows what they are doing.

very friendly, helpful in describing the options and problem with my battery

Promptly assessed and fixed my problem with reasonable wait without an appointment . Very courteous.

Again and again the service and attention (right down to the coffee in the waiting area) is perfect.

good service & very nice price.

everybody was very pleasant it's a very nice and clean dealership I wish I could have got a better deal but I'm still satisfied this is my second car I bought here

We were planning of purchasing a new car last May and since we're not rushing of getting a new car, we took time and make our own research on how to purchase a car. This time,we learned our lesson from the bad experience we had before from Castle Honda. At Auto Nation Ohare, we had Voltaire helping us out and checking us every now and then if we are ready to purchase. No pushing from his end. At last we found the price of the vehicle where We wanted to be from another dealer, reached out to Voltaire and they match the price with no pain. We're happy and satisfied starting from the sales person Voltaire,then to the store manager and finally to their finance manager which he gave us a lower APR from what we've got from the bank. They also have this special price on auto care as an additional purchase. We left the dealer that day very satisfied and met our expectations. Definitely recommend this dealership.

Great people. Honest assessment of what needed to be done; and more importantly, what did not need to be done. Quality work done on time.

Best Honda to get your car serviced! Asked for Junior I’ll make sure I’ll take good care of you. Was very kind,sweet and helpful. Took the time to explain to me what was required and didn’t mislead me into buying other things that wasn’t needed.

I was driving by the dealership today and decided to come in to take a look at the new Honda Insight. My current lease is not up till March but I just wanted to drive it to see if I’d even like it or if I should keep looking for another car. The salesman wouldn’t even let me test drive one. And then he talked to the manager and came back saying that the car is out for for a test drive and he doesn’t know when it’s coming back. I’ll never even consider going to that dealership ever again.

I had a bad inter-counter with a different Honda service area but not with AutoNation!!! Jr was so kind and helpful. He explained whats required to be maintenance and wasn’t looking into mislead me into doing what wasn’t needed.

I had Junior helping me throughout the whole appointment and I must say he was very helpful. Great service!

Char in the service was a great help with taking care of some work on my Honda Pilot and was very knowledgeable when it came to any questions I have. Michael Lawrence in the sales department also has gone above and beyond in helping me to find a vehicle for my wife.

Received outstanding customer service from Service Advisor Jennifer Schwartz and Parts Dept. Tony Filipatos. There was a minor situation with my driver’s side car mat getting soiled but Jennifer and Sylvia Drwila ensured it was cleaned to my satisfaction. Three thumbs up! 👍👍👍

Our sales rep Mary was attentive, patient and thorough in working with us on the vehicles we were considering and was extremely helpful in guiding us to our final decision. She was a pleasure to work with.

Service reps are always friendly and they take time to explain the service to me. The waiting room is large and pleasant with coffee and wifi.

nice waiting area, and coffee, could be faster

Great experience, knowledgeable salesman, excellent response time to questions. Thanks Brian Maddox.

Very good service Comfortable waiting area

David, Tod, and Vanessa made the entire experience extremely pleasant. They really took care of me there and I would highly recommend AutoNation Honda O'hare for anyone who is looking for a new/used car.

It was really great service from Autonation Honda.The dealer was really informative .And we got the car at its expected price.

Junior went above and beyond when I had my car serviced. He explained everything and offered recommendations as warranted. His customer service skills are an asset to the Auto Nation Service Team. I will remember to ask for him on all my future visits.

Dealer Auto Service tries to upsell on services. I fell for it. I am looking to purchase a new vehicle. It wont be from Auto Nation. I had my car in for services prior to oil change and everything on maintenance list was taken care of. I was told I needed spark plugs. I have 70k on vehicle and Honda recommends a 100k. Plus the service clerk attempted to overcharge me by stating she provided the wrong quote. Stay away.

Luis era muy buena onda. Me trató muy bien, hasta almorzamos juntos, él compartiendo su pizza. Pues le agradezco por ser muy honesto conmigo y por ayudarme conseguir el carro más chido de todos. ¡Órale!

Technician was very friendly and did not try to sell me other services not necessary. Oil change was completed in less than 1 hour.

Delayed service and then staff say the work is more complicated and try to say they can't do anything without running more diagnostics which will be extra charges. Lies. Problem solved elsewhere.

Did all services that I requested. Char, the service person that took care of me, is always a pleasure to work with. She is very knowledgeable about Honda vehicles, and is able to explain all of the work that was done, respond to any questions that I have, and also make you aware of any service that may be required in the next visit or two.

Everything was done much faster then I expected.Silvia was very friendly and professional and I was informed daily about progress of the repair and timing.Thank you.

My Sales Consultant Mikey Torres is the best. Very professional..polite..friendly..kind..courteous...he made the entire process run smooth. I would recommend him and AutoNation to others

Char Gaeur was my service rep and covered everything that my vehicle needed to be checked at that time. She was a delight to work with and put a sense of trust in me from her demeanor. I knew I was in good hands. THANKS CHAR 100%!!!

Great place reasonable staff no high pressure

Overall great customer service! I enjoy coming in knowing my car is in good hands with you guys! Will never regret buying my honda from this dealership:)

Purchased my first Honda aacord and still under warranty. Found out my rear camera is loose and took it to this dealership. they said it happened because trunk has been closed hard and bracket fell off! I told them that truck lid suppose to be made song enough even if closed hard that I never did, must servive this small issue. they gave me the Honda Claim number and almost few days after he had nothing new to say and offered me getting second opinion from other dealership! Strange that all of them are connected and they think I am stupid to not understand that I will get the same answer as they will back up eachother. I never had Japoniese car and it may be a good car but if their customer service dosent back up their product not worth to by that here. Will go back to American.

Very bad experience. They say 1 price. But they are not respecting the online price they quoted. Made me to shuttle for 4 times. Can not recommend this place for friends.

The finance process here is ridiculous. We have been waiting for over an hour. Igor continued to tell us we were next. I would avoid coming here, or at least working with Igor. People that were waiting to talk to someone in finance after us went before us. It was not an organized process. We would have gone somewhere else but at that point we had already spent so much time there and did not want to start the process over.

WORST EXPERIENCE!!!! Purchased a vehicle on 8/20/18 with salesman named Harvey. All was going well until it was our turn to go into finance office. The finance guy came out and just waved us over. He didn't introduce himself all he said was "lets get this done" This guy had no personality and was not friendly at all. He was just giving us paper after paper to sign. We got to the "added protection" sheet and he started telling us how "EVERYONE" would always choose it because it had excellent coverage. I told him we were not interested and he just kept on pushing and pushing it on us. We repeatedly told him "no thank you" and he would not stop!! He kept saying "it doesn't make sense, why you won't ad it!" I told him it didn't need to make sense to him We simply were not interested into adding an additional $1,000 to our loan! I must of told this man NO 10 times and he wouldn't give up! I finally got so frustrated and told him if we can't continue with the original agreement we could forget about the deal! This guy had the audacity to tell me " Your not going to hurt my feelings if you walk out!" He went on to repeat that 2 more times!! He finally gave up with trying to sell us the added protection and we were able to signing our paperwork. After all was done he pushed our copies in front of us and walked out of office. He didn't say anything to us at all! We got up and went out on sales floor to find our salesman. I told Harvey what a rude guy that finance guy was and Harvey went over to get the General Manager. He introduced himself and said he would be reaching out to me the next day between 2-3 pm to find out what happened. It is now 2 days later and still haven't received a call from the "General Manager" I found the finance guys name after I got home and was looking through the paperwork. His name is Brian Fuller this guy is a total JERK!!!!! If I could give this dealership 0 stars I would! Will never return to this dealership or recommend to anyone!

This is the worse crocks dealer I ever seen in my life from workers up to the head managers I bought from them a battery for my 2008 Honda and that after their service team charged me 140 $ to check the car and they said you need a new battery and I bought it 6 with 3 years warranty on it Six month later same problem happened and I took it and they checked it and they said the battery is no good and they replaced it less than a year later the same problem happens and I took it to mechanic and he put On an old battery from auto zone and the car was perfect and when we put the dealer battery the car dies 2 hour later I took the batter again I called the service and I talked to a lady name Jennifer and she said you covered bring the old battery and take another one I called again another lady answered and I told her I am on my way and she said sir we won’t cover your battery it’s not under warranty I told her I just talked to another lady and I am covered for another 2 years she said we replaced the battery for you twice and we now no warranty!!!! I said this question I suppose to ask you how come your batteries won’t last for 6-12 month ??? And if the problem in my car how come both times I came to you and your service team checked my car they said it’s battery problem I have to be the one asking you charging me double of what other places charges and your battery is bad and you won’t honor your warranty basically guys please don’t take your car for repair in this dealer this was the second time they scam me Last time I took another Honda to fix they said it needs a new engine because the engine of my car is bad I said don’t touch it and I took it to my mechanic he replaced 2 coils and the car was perfect

Quick, efficient-a unexpected, delightful experience. Char Gauer is GREAT!!!

If you own a 2012 or older Honda of any kind, go to AutoNation O'Hare Honda for $14.99 oil changes with filter. Fast service took less than an hour. I highly recommend it!

Great Service from Honda O'Hare and they fixed a problem I had. The General Manager was great as he fixed a mistake they had made and made everything right at the end

Great service , was easy to get in and out to get my car serivced

Great service. Unlike many dealerships, autonation isn’t so pushy in trying to get you to make a purchase. Really chill vibe

Great service!

Excellent service with courteous, pleasant employees.

Ok on the recall work ....................................................................................,...........................,)

Had a very pleasant experience with Maurilio “Junior” Ruiz. He was friendly and professional. My issue was addressed and fixed in a timely manner. Junior was very helpful

My experience with Honda Autonation was excellent. Junior was the service member I spoke with throughout the week and he could not have been more professional and helpful. He returned all my calls when I asked for updates and was very patient with the procedure. Overall, I had a wonderful experience with Autonation.

Char was informative but not pushy. I told her I have a retired Honda mechanic friend who does my routine maintenance and she was fine with that. I hate a pushy advisor. She explained everything with a smile and shook my hand. If I lose my mechanic friend for some reason I would seek her out to do my future maintenance. I bought from another dealer only because my friend worked there.

Char is always happy to serve and we are always happy to call her for service.

Yesterday I brought in my Honda Odyssey for service to AutoNation Ohare Honda. I bought my Odyssey from Schaumburg Honda last year August but with how bad the service at Schaumburg Honda I was after they liked to me and said I needed a new left front tire due to a nail that was supposedly in the sidewall but I chose to not let them replace because of the length of time it would take since they did not have the tire in stock. I'm sure glad I went somewhere else because it turned out that I did not need a tire at all because there was no nail in any of my tires. Schaumburg Honda apparently wanted to rip me off in spending more money than needed too and this coming off of me losing my job too. the service at AutoNation Ohare Honda was awesome, I definitely recommend them for service and will go there from now on and take my wife's CRV there too. Junior's service is excellent, he knows how to treat customers well and respectfully. He even had my vehicle washed and I didn't even ask, that is great service right there. The cashier Kelly I think her name was was very friendly and treats customers well not like the ones at Schaumburg Honda who are rude and slam your keys and service invoice at you. keep up the good work Autonation O'Hare Honda, you all are great

My ac wasn’t working properly so I came in and char said it would be checked on and it was determined a motor was in need of replacement Whig was done very quickly and I even benefited from a 12pct discount coupon

They were vary nice and took good care of me at the service area and took my car and let me know what was the matter with the car and when it was ready they called and had me come get it and they also washed the car for me which was nice

the service is very good there

Friendly, no pressure, informative, Costco connection made this process simple.

I initially went in because a third party mechanic had told me that my transmission was failing. I called in to this Honda dealer and spoke to Sylvia, who was extremely kind and gave me a clear breakdown of what would happen if my cars trans was indeed failing. From making sure I knew exactly what was wrong with my vehicle and clearing up the confusion behind the misdiagnosed issues, to sending me out with a loaner in case my car was going to be gone for a week or two, Sylvia was amazing! I definitely will be back to this location for any future work I need on my Civic. Thanks!

Five Stars all the way. Phil Hofer is an excellent salesperson and very knowledgeable about the product. I have purchased many cars over the years and can honestly say that dealing with him made this experience one of the best. His overall demeanor is not like that of a typical salesperson and was a welcome change. If I could have, I would have bought 2 CRV's from him. Great guy and nice clean dealership to visit.

Excellent experience with AutoNation Honda through Costco auto program! Mary Rycerz is exceptional! Thank you, AutoNation Honda!

Mr. Nicholas Calaranan always do an EXCELLENT job, and COMPLETELY SATISFIED with their services. Highly recommended A-1+++!!!

Made my service appointment on line, was taken promptly and finished promptly.

Wonderful service, but incredibly expensive labor cost.

The AutoNation Honda O'Hare team are always professional, courteous and make it very easy to keep going back to service my car. I have always used this service center to keep my Honda Accord in good shape. I like the quality of their service. I recommend this place to Honda owners.

Sylvia is always great to work with. Fast and friendly.

Great guy .. explained things clearly, very helpful and friendly., definitely coming back again

This dealer is awesome! I bought my car here for a great price. I rode it up to 100k miles and had to change the spark plugs, which is pretty normal for that many miles. I did them myself but I'm no master mechanic, so it didnt really work 100%. I took it in back to this dealership and everyone was so helpful and nice. My car runs PERFECTLY now and I'm so happy lol Seriously. Great place. Great people. Great cars

Had any early appointment for oil change yesterday. Ms. Char Gauer was the service advisor. She was very helpful and paid attention to my questions. She had helped me in the past therefore I knew she would take care of my car. She was fantastic! I was able to leave within 40 mins to start my morning. I recommend Char and her shop to everyone. Also, all the employees had uniforms on. They looked professional. (I was at a different Honda dealership two days earlier. The mechanics there wore their own T-shirts. Unbelievable.) AutoNation O'Hare Honda is excellent! Highly recommended!!

very bad sales manger she was trying to rep me off she run my credit with out my approval on the price or to run credit and she was trying to get my credit card no. as will to locate car with no agreement they make me loose 3 hours for nothing I did submit credit application on line and they clamed that they don't have it they never answer any of my question they have no answer she just want me to sign for I don't know what I asked here to give me here name she refused I told here I want to make complain she say no its not normal dealer they try to get advantage of me if they can watch out

Salesman: James B We had a really good experience shopping at this dealership. Granted we already knew what we wanted when we came in, the employees were still very pleasant and not pushy at all. They have a very honest staff that was just looking for a solution for us that we would be happy with. I will 100% recommend this dealership to anyone. They seem like they have good morals and a good company culture.

It was an absolute pleasure to work through the service process with Sylvia.

Sales person and Finance Person were new at their jobs. Additionally, Sales person was ill. I have compassion but felt both were very much unprepared which required me to return to the dealership multiple times to complete the deal. In 1999 I bought my last car from this dealership and now in 2018 the purchase of the 2015 Honda CR-V. All of the service on my vehicle has been done at this dealership. I truly bought another car at this dealership because of the great service and integrity of the service representative Char Gauer who has been handling me since 1999. I have always been treated very well by the Honda service team. I am disabled and appreciate having a caring and reliable team working on my behalf. To the Honda Dealer: the delivery of my CR-V was delayed due to your detail people missing many things and had to be called back again and again by the Sales person. This was embarrassing and unacceptable to the Sales person and to me. Additionally, I had to return to the dealership twice on the issue of license plate screws/washers/bolts that were not handled properly by the detail people on delivery of the vehicle. The handling of this simple detail is unacceptable and totally unlike my experience in the past.

Service was very good , Thank You

Char, has been taking care of me and my car for years. I always ask for her because she is trustworthy and honest. She also knows cars and how to advice me on service needs and requirements. Auto Nation is lucky to have her as an employee.

Salesman (Harvey) was very upset because I didn't purchase a car after viewing 4 different models, as if those were the only cars available for sale. He became impatient with us within a half hour of being with us. Not only did he slam and hit the door of a car I ultimately was interested in, he also felt the need to point out that I couldn't decide on a car after driving each around twice. I'm happy I got to test out these cars because I have made my decision but unfortunately for Harvey, it will not be purchased with him.

Terrible service center... always took my car here for service.(17 yrs). They changed Service manager or they just do not care about keeping customers.. very bad experience. Called to talk to manager. He never called back.. they just do not care.

Char is super good in customer satisfaction. No complaints.

I had my key ordered the day prior and had it programmed in 30 minutes.

The people (Jennifer Schwartz) at Honda AutoNation was/were very pleasant and helpful and pretty quick too.

Good experience. Got what we wanted for the price we wanted

Great & Fast service!

I purchased a Honda Odyssey from AutoNation in June 2018. Alex Job and John Ruberry helped me with the purchase. I could not have expected a better experience. From the initial phone call to the delivery of the car took 3 days and everything went very well. I highly recommend this location and Alex and John. Buy with confidence from them...

Extremely happy with our service. Everything was dealt with professionally and in a timely manner. Our service advisor's name was Sylvia - she is great and very knowledgeable too!

Unfortunately, I had a very poor experience at Autonation Honda. I'm typically not the type of person to write negative reviews online but I feel like I should share my experience. I've been in the market for a 2018 Honda Civic Si Sedan. I finally found a few at Autonation Honda. I was a bit hesitant to drive out to their dealership because it was an hour away but I really wanted to see the car in person. I emailed the dealership to express interest in the car and they reached out right away. I proceeded to schedule an appointment with one of their sales advisers to look at the car the next day. The day of, an hour before my appointment, a sales manager calls to confirm my appointment to which I told him yes. Obviously they knew I was coming in and they should have known which car I was interested in. Well I get to the dealer and the car is no where to be found. The sales adviser I was working with had no idea where the car was and was basically looking at me for answers. We spent some time trying to track this car down before she found out that the car might have been in the body shop due to some lot damage so therefore not available. I understand that life happens and accidents in the lot happen. What I dont understand is how the sales manager calls an hour before to confirm an appointment to look at a specific car and DOESN'T make sure they the car is still available. We tried looking for the 2nd car they supposedly had in stock and wasted some more time looking for that car and it was nowhere to be found. Apparently that car couldn't be sold due to some manufacturer issue. Its mind boggling that the sales people don't have that information readily available so that they don't waste the customer's time and their own time in searching for these cars. The sales adviser I worked with also wasn't very knowledgeable. I'm not sure if she is new and just lacks confidence but she needs to step her game up if she wants to be successful in her craft. The entire time we spent looking for the cars she was acting like we were "buddy buddy". I'm there as a customer interested in buying a car, not to find a new friend. I tried asking her a few question on the actual car and it the Coupe was essentially the same and all I got were answers like "yeah, I think so. It should be". If you are selling cars, you should know about the product you are selling. You shouldn't give customers a wishy washy response. Overall, it was a pretty negative experience. Hopefully this is something that the dealer will look at and learn From for future customers.

Brandon was courteous and helpful. It was a good experience

I purchased a 2018 Honda Accord. The salespeople were friendly and straightforward. I received an itemized invoice listing all of the charges and the dealership did not try to sneak anything in. I strongly recommend this dealership. Only reason I did not give it five stars was that the whole sales process was kind of slow.

Marquesha Barrett is a very knowledgeable and pleasant Sales Associate. I have a very wonderful experience with my lease for a 2018 Honda Accord EX. She is very upfront and direct in her conversation with me and my wife. She answered every question that I had about the car and she assured me that I can call her if other questions come up regarding the car. She is a big asset to the AutoNation Honda O"Hare dealership.

Great sales team! Informative and helpful. Got the car I needed without any hoopla or aggravation. Thank you all again. You guys are the best!!!

They are always friendly and do their best to make sure we are comfortable. I like that we have a person assigned to us to walk us through everything and keep us updated.

Always excellent service.

They are always friendly and do their best to make sure we are comfortable. I like that we have a person assigned to us to walk us through everything and keep us updated.

I had to go for an oil change. They found a nail in my tire and I needed to change my AWD fluid. I was satisfied

great service from all team members that helped me. i love my new honda

Had a long day trying to hunt down the car I wanted and when I finally called here John answered and said in the system they had it but he was going to go and actually find the car and let me know. Once he did I asked him to send a picture to verify and he did so we went in to go and purchase it. When we got there Nicole worked with us throughout the process. She was great in explaining everything, getting us the price we wanted, and making sure my car was taken care of while we waited for paperwork. The downside was we were there for over 4 hours waiting for paperwork and waiting to hear if I was ever approved. I did not find out anything until 9pm when I signed the papers and was approved. I was scared the whole time I didn’t have the right information and was not given the best updates. I thought they were going to deny me and then I would of wasted 4 hours. In the end I do believe I got the best deal and am happy with my new car but feel the process could be better.

Best experience!!! Got 2 suvs here mine 2 months ago and i got my mom in here 2 days ago and after such a bad experience at a chevy dealer in schaumburg i convinced her to get a honda instead and she did we went back with the sales man that helped me out James and he got my mom what she was looking for. He helped us out alot listened and reasurred us that he would help us after that horrible experince at chevy.. after i pay off my suv i will definetly purchase here again and definetly go with James.

My Service Rep Brandon was wonderful! He explained everything and dealt with my hearing impairment with grace and understanding.

2.5 hour wait for a scheduled oil change and a check for a tire leak Unacceptable I understand busy but you know you're busy when I check in. Give me the option of waiting or rescheduling. Not the first time this has happened but my patience wore out last night Time to change dealerships

Nick Did a Great Job As My Service Advisor, He Got me in and out Within an Hour.The Waiting Room was Clean and Comfortable.

Do not buy a car here. Everyone here is not honest. They will sell you a car with a bad battery, old wheels with a wheel lock and no key but swear up and down that their cars are in tip top shape and have been thoroughly inspected. Consumers shouldn't have to be detectives to make an honest purchase. Please save your time and money.

Very unprofessional ! And rude

For the work performed was kind of pricey, but done right

If you need anything important done after you buy your car from this place don't expect them to call you back.

Bought a car from here a few weeks ago and my experience was amazing! Michael Lawrence was my Sales guy and he was amazing! He was not pushy on the sale and wanted me to be very comfortable with the sale. The entire Sales Dept was very honest with their pricing and this place definitely has the best offer! I like the fact that they are truthful and they don't give that typical BS roundabout answers on pricing. Financing was a breeze and the Finance Manager made sure to give me the best rate possible. It was quick and easy. The Service Dept greeted me when I went to take a look at my car. My experience was by far the best experience in any dealership I have ever been to. It clearly is well organized and great staff who know what they are doing and saying! Highly recommend going to this dealership for sales and service!

Walking into Auto Nation, wasn’t sure what to expect. Then Michael Lawrence came up and started talking to us (my dad was with me). Not only was this man attentive, he made you feel part of the family immediately. He answered all the questions my dad had extremely thoroughly, even diagramed some of them out, if it was possible. Every detail and specific was explained with the brightest smile on his face. Any person that asks me how I enjoy my car, I immediately tell them that if they’re interested in buying a car to go to Auto Nation and ask for Michael or hand them his card. Everyone always talks about what a horrible experience they have at an auto dealership but thanks to Michael we both felt right at home. He wasn’t trying to lie or low ball us but make sure we walked out of there with a smile on our faces and that we were happy with our decisions. Keep him forever Auto Nation you have a great employee who makes customers enjoy the process of purchasing s car. Thanks!!!

Took care of a problem I had on the spot without an appointment, Nicolas was very helpful as well as the mechanic.

I called to get an appointment at 3:00pm the guy on the phone told me everything is ok see u at 3, Once i got there I met with Nicholas, he had very bad attitude, told me we're not getting any more orders, I told him I already have an appointment he said WE STILL NOT GETTING NEW ORDERS although the dealer closes at 6:00pm and I already had an appintment, then I told him to fix it, he went and came back telling me it would take an hour and a half, although I was told on the phone that it will only take 30 minutes, he had a very bad attitude, treated me mean, I wouldn't recommend this dealer to any one, also beware if you have to go there DON'T DEAL WITH NICHOLAS, no customer service, very bad attitude and not helping at all.

Mary was AWESOME!!! Great to see David Salomon again. Blast from the past and best car sales manager in Chicagoland!! Ask for him. Great overall experience buying a Certified Honda Accord 2 DR V6. Hard to find car. They had it and made it a good experience!! Thank you!!

the dealer Al Pukhovich was most accommodating and the best you could wish. thank you

Quick, no hassle service. Waiting room was crowded, but comfortable.

Happy with service.. brandon a great service advisor

Service was performed in an excellent manner. Service Rep was great --- explained what had to be done.

Enjoyed my car buying experience at AutoNation’s Honda dealership in Chicago ... thank you.

Thorough, informative, courteous, completed in a reasonable time frame.

I'm from out of state and left my car at O'Hare for a trip. On return, I had to get brake service for my 2004 Honda before going home. I tried AutoNation because it was Honda and close to O'Hare. They diagnosed the problem very quickly, gave me a quote for the brake work and for other problems they identified, with recommendations as to priorities. The work was done in a few hours for a reasonable price and I was on my way. They turned a real hassle into a sunny day. I feel very lucky to have taken my car to AutoNation.

We have bought used vehicles in the past from individuals instead of dealerships. I could not find the car we were looking for used for sale by owner so started to look at dealerships. When I called John Kraniotis about the 2014 Hyundai Tucson SE they had, I stated up front I want to know everything up front - what additional charges there are buying a used car from a dealership. Having dealt with salesmen for new cars and for car leases, I was ready for a "pitch." John was great. He went through everything with me over the phone. We came in two days later and had a great experience buying our used car. John was helpful, had the car ready for us to look at and test drive, there was no "hard sell," and the price was the best around. Believe me, I did my research. I felt we got a good deal on a very good vehicle. We bought the car that morning. the manager is obliged to go through the "added" protection products during the signing of the papers, but I told him we had time constraints and he went through all the paperwork quickly. There was a crack in one side mirror that we will need to come back to have fixed at no charge. Once we got the car home, my son realized one of the speakers was not functioning properly. I emailed John and he said it would be fixed when we bring in the car for the mirror. They stand behind their cars and the AutoNation promise of excellent service. It was easy and stress-free. Thanks, John!

I have been going to Auto Nation for the last Five Years. I like when you pull in for service, a concierge Meets you, gives you a bit of direction. Chat & Junior are two of the members of the service team they are awesome., professional and informative.

My mum and dad needed to upgrade their car to something that was easier for dad to get into. We came here because it was close and we dealt with Phil. He did a great job and was super patient with my elderly parents and didn't put pressure on to upsell out of their budget range. We really appreciated that. There was a wide range of choice on the lot and the place was busy. One negative however was how long each step took and the piles of paperwork. Overall though my parents are very happy with their Honda CR-V. Thank you Phil!

Very thorough and personable... No attempt to sell a service that is not needed... I appreciate the diagram and thorough explanaton of the work that was done... Most of all I appreciate the fact that when the battery was found to be low it was replaced at no charge.. still under warranty. I gave AutoNation a 5 star rating associated with my purchase in the past and can now give a 5 star rating to their service department as well.

They do a good job in service.

Prompt and professional service!

I recently purchased a car from AutoNation Honda O'Hare. It was hands down the best car buying experience I have had. I worked with Ted and he could not have been more knowledgeable, kind, and helpful throughout the process. I would highly recommend this dealer and Ted if you are in the market for a new or used car!

Salesperson was personable and cared regarding my needs regarding a new vehicle purchase! He took his time with me and did his absolute best to set me up with the type of vehicle I wanted within my budget!

The Sales person- Ayesha and the general manager-David Salomon were helpful and provided me with a good service.

Good all around - took a drive with the new car on the 1st visit and returned to close the deal 2 days later.

This is the 3rd car I purchased from AutoNation Honda O'Hare and I plan to buy my 4th car there too. Great service, no nonsense and fast and pleasant experience.

Work was done quickly! I even received a quick lesson on using my smart phone via USB for more options. A quick car wash made me smile too!

Mys service representative was extremely professional

A very busy Saturday on this location, still there were able to provide the oil change in a good timetable frame.

I bought my car at this dealer and have had it serviced at the same dealer for the last 10 years. They are easy to get an appointment and explain what service the car has been given and any recommendations. Very nice and knowledgeable people to work with. Comfortable waiting room with excellent coffee.

Great. Sylvia Drwila was a professional. She made the repair process so much easier. Great Job!!!

Great dealership! Darren and Shabazz put together a great deal on a CRV for myself and my wife. Awesome people, will definitely go back to buy another car!

As always impressed with the level of Service I've received from Auto Nation, and Char Gaur, the person assisting me. Thanks.

Great buying experience. Very knowledgeable and helpful sales associate. Extremely easy buying process.

Service person Junior was great. Recall service for airbag. Suggestions on what repairs will be needed soon. I will return when I can.

I’ve been coming here for years (OHare Honda in the past). Just replaced my 2009 Accord with a 2018. I’m a fan. Great buying experience and great service. 👍🏻

Had an amazing experience with this dealership and with our Sales person Mary. Found our perfect little Chevy Cruze with a manual transmission and ridiculously low miles. The price was great. However, we got it home and realized it didn't have cruise control. What 2014 car doesn't have cruise? We hadn't even looked for it. We were sick at the thought of taking advantage of their 5 day no questions asked return policy. When we finally decided that no cruise control was a show stopper I sent an email to Mary. Immediately I received a phone call telling me to bring it in, and they would install it at no cost to me (they had planned on installing it before I purchased it.) They gave me a free rental for a day and now our little car is perfect. Everyone from Mary, to the finance guy (we didn't finance) to the service personal were awesome.

An honest helpful staff took the anxiety out of my used car search experience. Wonderful staff. I noticed a cracked taillight and a problem with the radio within a few days of buying car and they replaced both.

That’s what I was looking for, because I been having bad experiences with another dealer. Thanks Jr and also thanks to all Honda Auto Nation team

Went in to have my radio checked and they provided me with an estimate and ordered the part to be repaired. Also go my airbag replaced because it was on a recall which was good to know.

Worst dealership ever!!! They say they match the price with other competitors and make you go to the dealership. Once you get there they say it’s not happening, We can’t match the price!!! When you ask, why was I told you guys will match the price? And their reply was “our General Manager want people to come in but not match the price.” When we tried talking to the GM who’s name is Dena, he said “it’s very rude to ask us to lower the offer than what we offer” and when I asked him what is so rude in negotiating a price he said don’t waste our time and get out of “MY DEALERSHIP.”So, basically you just go there waste your time and if they get lucky they con you. Avoid this dealer if you want the best deal. Rude General Manager (Dena) who doesn’t know how to treat his customers. I will make sure to inform about this dealership to every person I know so that they don’t experience what I went through and not waste their precious time.

Aweful experience. Mary.Rycerz who happened to be my Sales person was impolite and had unwanted attitude. I had a quote from another place and she denied to match the price. When we asked her to call her manager she had her General Manager come in. When we showed the proof of the quote all he had to say was “Sorry that you came all the way here since you were getting this price at the other place” So I politely asked him what is wrong in coming in here? His reply was because we will not match this price simple as that. By the way his name is Dan. Never in my life I will step in to that dealership nor will I ever recommend this dealership to any of my friends.

James was awesome , I purchased a 2013 Honda Fit and he had the car ready before I even got there . Explained the process and answers all my questions and also the financing was taken care by the finance director and got me the best deal possible , all in all it was a great experience only problem is we spent close to 5 hours there . Otherwise awesome job. ��

Was able to make an appointment the evening before and very quick oil change.

Great and amazing service by James Burz ,i left my phone inside the first car which my hubby tried to test drive and he was looking it for me patiently.And there’s a free coffee and popcorn waiting to process the papers thing..

I will never go back there again...Because I feel I was treated unfairly..

Took my Civic Si for an oil change, car was too low for a car wash... #LowLife

They all are friendly help full and they excellent customer care

Couldn't be more happy with the new Accord and the entire buying process. The salesman, finance guy and GM are all gr8 people.

Excellent. I did not have an appointment but I needed immediate service that was accommodated in a timely manner. I received the answers I needed in a very polite and pleasing manner. Thank you.

Very Professional Establishment!!! I highly recommend this dealership!!!! I was very happy leaving with my Nissan Rogue !!! Thanks AutoNation Honda O'Hare

This is the 4th car I've had to buy since August (replacing cars for myself and kids) and it was by far the worst experience. If I would have found this car anywhere else, or had a bit more time, I would have bought elsewhere. Be very careful buying a car here. Check your quote carefully for "errors" in addition and multiplication. Also don't expect to be called back if you leave a message for a sales manager or service manager.

Sales rep. (Mary) provided outstanding service and attention to my (the buyers) needs. If you go to the Des Plaines, Il dealership, ask for her by name. The buying process, burdened with trying to sell additional "services/products" took far too long and frankly undermined the "one price, no haggle" pitch this chain promotes.

Char and her team provided another fantastic service experience. Friendly, fast and honest service.

My oil change was done in under an hour and Char was excellent in explaining the process and answered all my questions.

I was able to schedule an appointment for the same day, and was very happy with the friendly service.

AutoNation Honda is great place to shop a new or used car

At AutoNation Honda all employees are friendly and helpful

I was met with a friendly and competent service person (Sylvia). My car was serviced and repaired in a timely fashion.

Competent Sales & Service personnel. Uncomplicated financial service. Pleasant experience all around!

Great Employees, Great Service! Thank You.

Overall great dealership.

The car still smelled of gas when I was leaving. I drove home with the windows cracked to air out the fuel smell.

I called Auto Nation about an issue with my 2015 Honda CRV battery. I talked to Maurilio and he explained what needed to be done to check the battery. I was concerned about being at the dealership long to have this serve done because I had to bring my 3 week old son with me. Maurilio reassured me that it would be done in a timely manner and to come in and ask for him personally. When I arrived, Maurilio took great care of me and my 3 week old son. The service was done in 35-45 minutes and we were back on our way home. Maurilio did an amazing job!

Very nice customer service and Im done within 1 hr for oil changed.

I bought a car 2 years ago from them. So far I am pleased with their service, which is at a decent price, the car I bought is acura tsx 2013

AutoNation was awesome. My battery died when I was at work and I work overnights. After it took pretty much most of the day to finally get my car jump started so I can get to them, they got me in and out very quickly knowing I was close to 24hrs of no sleep at that point. Thank you so much guys.

I purchased a Certified Pre-Owned car from Auto Nation and I'd have to say that out of all my experiences with dealerships, this one was by far the best. The salesman, Phillip Hofer, was very helpful and patient with all my questions, phone calls and text's. He was very efficient with showing me all the options. He didn't let me leave until I was comfortable with all the controls and that I knew what was what. Lindsay in finance was absolutely great also, she was very personable and made the signing of all the paperwork simple. I will definitely recommend him as a sales person and the dealership to any one I know who is looking to purchase a vehicle.

I would have trouble recommending this dealership to family or friends. Let's get the good out of the way. I brought in a written quote from another location, and they honored the quote at then beat it as well. Additionally, the sales person was quite pleasant and accommodating; I could work with him in the future, but not at this dealership. Now for the bad... I bought another Honda at a different dealership, and the ownership part (the stuff after the negotiations took no more than an hour). It took 4 hours here, which isn't even the bad part; it's what happened within those 4 hours. We were promised dealer incentives, gathered all documentation to get those incentives (phone calls to get pictures of stuff), and in the end, we were told we don't qualify for the incentives. They held on to the title to my trade in for 3 hours before they realized that another person has to come as well to sign it over (co-owner). They low balled me on my trade in, saying that the Carfax shows a previous accident, but they couldn't produce the Carfax. Overall, we were jacked around for 4 hours before we could leave. I truly do regret purchasing my car here. Last words. The sales person was nice, but the sales manager and finance people run a sad operation. They will not be scored well when Honda requests the satisfaction survey.

Auto Nation Honda Review: This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL. To whom it may concern, I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th. My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil. First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience. I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM. Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem. Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership. Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car. To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.

This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL. To whom it may concern, I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th. My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil. First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience. I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM. Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem. Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership. Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car. To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.

Battery sensor replacement - quick and easy , about 45 minutes.

It was great with everything I requested being performed in a timely manner,

Low air pressure in tires when weather turned cold. This is the third time it occurred. Ms. Drwila had the service department check and fill the tires . I was in and out within twenty minutes.

Although I have purchased cars in the past from this dealer, this time I came in for service. I have always been satisfied with service the mechanics do. Everyone is cheerful & want to help you & are concerned with your needs & questions.

This is where I normally bring my car in for service. Everyone is very helpful. Service writers are attentive and patient with answering all of my questions. Kudos to Nick Walsh. Free Starbucks & wifi if you're waiting for your car. Or free shuttle to and from home or office if you don't have time to wait.

Very Courteous & prompt service. The service rep. was thorough and helpful but not pushy.

Everyone I dealt with was very helpful and informative.

The final experience was probably four stars, but the earlier experience was one star. After several phone conversations with someone I thought was a salesperson, I received an email from someone else (I won't mention names) about the vehicle of interest. The calls were all made by me, and the email address was mine, but the email was addressed to my husband's name with mine in parentheses. WRONG CHOICE. I responded to the salesperson (a man) and closed with only my name. The next email was still addressed to my husband. Serious lack of attention to detail. When we arrived with the intention of purchasing the vehicle, the salesperson approached us but, unlike any other salesperson worth anything, did not actually greet us, forcing me to speak first. He just stood there until I said something. He spaced out during the test drive and couldn't answer our questions about the bluetooth saying, "You're talking to a guy with a 10-year-old Star Trek phone." No offer to find someone to help. When we were done with the test drive, I immediately when to the customer service desk and voiced my concerns. At this point, things got better. We were assigned someone new (though neither salesperson knew this at first, causing a little awkwardness at first), and we were taken care of. To his credit, the original person came to us during the final paperwork signing saying, "Folks, a connection wasn't made, but I wish you well." I don't know how long he's been in this position or if something else is going on with him, but some basic training in sales and general courtesy is obviously needed, including NEVER ignore who is sending a correspondence or put a spouse in parentheses. No better way to make your potential customer feel unvalued. If we hadn't already decided this was the vehicle we wanted and if we hadn't been in a position of needing to purchase it that day, we would have walked out upon first non-introduction. It's a shame, because the other people were very nice and helpful.

Greeting on entry excellent. Action taken on what was need clearly explained. Time to complete service and explanation of costs were most satisfactory.

This place is the perfect example of how car buying dealerships should be. Very upfront in sharing the details about the condition of the car, explaining benifits, personable and overall painless buying experience.

Julio did a great job and was wonderful to work with. Had the car done when he promised

Al helped us out so I could find the right fit for me!

I had the best experience buying a new car. The sales person's name is John Rubbery and he was very knowledgeable, courteous, detail oriented and accommodating

Excellent, in all area.......nothing more to say about this experience.

Our sales person, Job Alex as very courteous and accommodating throughout our purchase experience. He went above and beyond what we expected.

fast and through, i almost didn't have time to finish my coffee (decaf). my service writer nick, was personable and knowledgeable. good stuff...........

was treated great here, good price on new car and on my trade in, no tricks, was great experience. thanks much !

They always discuss the work to be done on my car, and the work that is recommended on my '09 Honda. They are very professional and I know my car will be cared for like I would do myself. Very satisfied.

Nicholas is awesome! Took care of everything! Answered all and any questions! He deserves a commendation!!

Service was prompt but price was about 75% over what it could be someplace else using OEM parts. Will not return.

It is easy to go on line and schedule. Had an oil change took an hour not bad, bad this time they did not top off my fluids I have no windshield solution.

I was satisfied with the service being provided by HONDA Autonation.

pleasant good experience as usual, customer service is excellent, service done on time

Simple service person have no idea what he doing I came for oil change (it's new car second time)and after service he told me he change transmission oil differential oil alignment tires and expect to pay over 500$

I bought a new Civic on Saturday. So far, so good! Had a great experience with sales person Jericho, would definitely recommend him to others. He took the time to explain details and options and answered all questions.

Mikey Torres was great from start to finish. Anything we asked for he never said no to. He helped me out given my car situation. I really needed a car to get to clinicals we told him our situation and he did all he could to make sure we got a car i could afford. Lindsay from finance was wonderful!!! Thank you guys! Will definitely recommend this dealer to my friends and family.

Service people are always pleasant and do a great job. Never had a problem.

Char in service is terrific! All work done as requested and prices reasonable. Great waiting room. Car washed as part of service. I originally bought my 2008 Accord here, and just returned last week to have factory recalls taken care of. I was pleased with the courtesy shown to me by all in the service dept, but especially Char. They checked car for routine maintenance and quoted prices that I thought were high, but son said they were very reasonable so I returned and had them done.

The repair was done correctly and in a reasonable time. The service writer Char was very pleasant and efficient. The waiting area was clean and comfortable with Starbucks coffee provided.

Purchased used CIVIC 2005. I highly recommended Autonation Honda O'Hare. Buying used car can be pretty tough if you don't know what you're really doing. But the sales rep here are amazing, they are there to help you. I was contacted right away by Voltaire after sending an inquiry for more pictures. Met with Lance who is super nice. He was very patient and took very good care of the customer. He never push for me to make a purchase, very laid back. I bought a $4,000 car, but he treated me just like I'm buying an expensive car. After the purchase, he followed up with me twice just to make sure that I'm satisfied with a car. Autonation also has the 5 day or 250 mile trial, so if you don't like the car you can return it with no cost. They really want to make sure that it was a good purchase. Very pleasant experience. Get a hold of Lance or Voltaire if you are planning to visit.

So pleased with Char Gauer that I decided to let Honda take care of the recommended preventative service. Car cleaned and service and personnel exceptional. Quoted prices seem very reasonable.

Very good. They filled my washer fluid as soon as I pulled into the service dept. They then took me pretty quickly and it didn't take too long to get my care back. Very happy with them.

Everything went smoothly as expected. Service /possible repairs werr well explained

Fast, efficient, great price, and amazing treatment by the entire Autonation Honda team! Job was so informative and walked thru every aspect of our new car. Thank you for the experience, and I'd recommend anyone to you in the future!

oil change & inspection done on time....................

Oil change completed very fast at an excellent price. Customer service was fantastic.

The service I received was very timely and great! Thank you!

Spencer in service was very friendly and nice to deal with.

I called customer service about recall letter to make service appointment. When i went to the service dept. I found out all the info customer service gave me was wrong.

I was very pleased with the service on my Honda Odyssey.

I recently purchased a new vehicle & our salesman Al was very patient & helpful in the buying process. He was very understanding with my father, who is someone who knows a lot of cars & can be difficult at times but Al was very good about communicating with him.

Went in and looked at a car said I was ready to buy. Filled out financial paperwork at dealership. Finance guy at dealership said he couldn't get an answer until morning, offered to leave a deposit. Salesman said no keep your check. Called in morning dealership financial guy got financing in order. Said would come to pick up car at end of day. Got call sold car. Such bullshit wasted my time. These guys are assholes. Salesman said he had another car to offer me for more money and more miles? Are you kidding me? He said there was no deposit? I told him I offered him one - he had no response. Don't use unscrupulous people like this. So unprofessional.

Service staff was excellent. Brought my Civic in due to an issue with my blutooth operation. Spencer listened to my problems/issues in a very pleasant and professional manner. Couldn't be happier with everyone involved!

Look for miss Schwartz, excellent customer service!

Char was helpful and really listened to my needs and wants. She explained everything that needed to be done before they did any work, including price and time frame. There happened to be a $15 oil change special going on that day and finding that out made me happy to find out! Juan was also great - offering me coffee or hot chocolate and making sure I was comfortable while I waited. The cashier was friendly and nice also! Very pleasant people that work at this location! Give them all a raise! :)

Wi-fi didn't automatically connect to 'Terms and Conditions' on my laptop, but did on my phone. Was able to eventually find a way in using IP address from phone that did connect. Asked Business Manager and he blew me off. Had no idea what I was talking about and didn't seek out any one to help me. Wish I had his name. No quiet area for me to take business call. Char, my service provider, was great though.

Customer receiving is very good and listening each and everything issue of the car.they are providing details wha are check done and provide detail information.

This is the 4th vehicle our Catholic religious community has purchased at AutoNation O'Hare Honda -- can't be beat (unless they give us the vehicle...) The sales person was very helpful, the car we wanted was in stock, the process was smooth, and the price was within our budget. Service has always been excellent, and the staff helpful and friendly. Keeps us coming back...and talking to other potential customers. And that's the Gospel truth!

Wonderful customer service. Understanding agent. Prompt service

Great experience with MJ! We talked via phone and email before hand and negotiated a price. There were no hidden costs or extras added on. What I wanted was what I got and there was no upselling! I would continue to buy from MJ at AutoNation.

It was time for my car to be serviced. I love this place. This is where I always come. Friendly people, great coffee and great service person.

The service people were very helpful. They went the extra mile.

Satisfied with the service not to wait long.On time schedule Good Service

Nice experience. The service person helped suggesting all the necessary recommendations and performed the service in time.

We had an excellent service from your Anatoly Pukhovich since we requested his assistance. He was very helpful and very professional. All what we were looking for we founded in AutoNation, excellent service from everyone. We are very happy and enjoying our new car.

I took my car into the dealership for a flashing engine light. I had done some research about the problem and read that the service might be covered by an extended warranty. All the employees were helpful from beginning to start. Nick Walsh, the service advisor, was honest, helpful, and knowledgeable. I never got the feeling he was trying to up-sell me on other services even though I did have them replace the battery and change the oil on top of the warranty work. Job well done.

Service guy named Junior was very friendly, helpful and answered all my questions.

Service and airbags recall was performend in timely matter.

Very rude finance people Salesman was very polite but the higher people are rude. Would not recommend anyone to go to this dealership.

I had a great experience buying a Honda Accord here. All the staff were very kind and professional, especially the sales representative, Brian, who I mainly spoke with. Brian knew his stuff and made the whole process simple. If you value transparency and getting right down to business, go here.

Worked with Brian Maddox on the purchase of my 2017 Honda accord sport. I love the car and I had nothing but a great experience purchasing this vehicle. Brian was very informative, never pushy, and willing to help however he could. I would definitely be recommending him to anyone else looking for a car.

Excellent service department very helpful service managers

The service Advisor, Spence Schlenker, was pleasant, friendly, knowledgeable and informative. He was able to answer all my questions, and advise me on items that would need attention in the near future. I was completely satisfied with the experience, and in no small measure, because of having Spencer as a Service Advisor. You can be sure I shall be back to follow up on the items that need attention.

Great facility! Great people! Junior was a great service advisor that helped me with any and all questions that I had!

Nick Walsh did a great job going through what was needed for my Pilot.

Very professional-did everything we talked about and it was done in the time frame that was estimated. Very happy!

Friendly staff before, during and after process. Helpful clearing up issue after purchase.

I would never take my Honda to any other dealer. The service people respect you and work is always done right.

Back story: I had inquired into a vehicle that had been posted online and listed as "available" in their inventory, despite the fact that it had not yet been received from their central/maintenance facility yet. The car had only just been acquired, so this seemed reasonable. I was told that it would be on-site by the end of the week, and that they would be in touch with updates as soon as they had them. I had two issues with my experience: First, I had a very difficult time getting people to follow up with me, and I was unceremoniously bounced around between multiple sales reps. This included one instance where I called for follow-up information only to get a brusque response of, "Who is this? I don't remember you. I'm busy, so I'm going to give you to someone else." Second, I would call back every few days to see if the car had come in yet, and after checking with a manager for 5+ minutes, I would get the response of, "It is still at our central facility and should be here in a few more days." That was, of course, until a week and a half later when I got: "Oh. Hmm. It looks like the car was sold in [another state]." Between these two things, I felt both strung along and ignored. I'm sure this isn't a typical occurrence for them, but I will still respectfully decline to buy from them in the future.

excellent. Special recognition to the gentleman that checked me in and took care of my car, very polite and informative ... as well as Tony Filipatos for his courtesy and kindness.

You would think a battery on a 2015 pilot would last a bit , but it was defective and had to be replaced ?

Really friendly and nice service. Would go back for service again.

excellent from in the door until our.....my associate did a great job of informing me of each step in the process.

If I have the choice of giving less than one star I would. They are the most

customer service department is friendly and helpful

Great service! They provided a lower price on oil change that I had coupon for.

Was in the area, needed an oil change and tire rotation, called and they were able to get me in immediately. Service advisor Nick, was very professional and friendly. Car was done quickly. Price was less than some of the quick lube places.

Everything went well with my oil change. The person who helped me was honest.

Fast efficient service. I was given important information about my car

Char Gauer took us right away. She is nice, courteous & accommodating .

Very bad I had nothing but problems with the accord and nothing but problems with this dealer

Great service, really talks you through your decision and process. Will answer any questions given

I bought my 2017 Honda Accord EXL last week . My salesman , Jericho DeVitto was greatvand very professional .He helped me picked the right car for me . I was so happy with my purchase . The finance manager , Tony Welker was helpful and very professional . I can highly recommend this place to my friends .

The customer service here is phenomenal, they treat you right. Best dealership I've ever had to deal with, the service department goes above and beyond!

Very friendly people! I bought a second car brand new. They helped me and gave me a good deal! They went beyond to help me and very quick and fast response! I would definitely recommend this place!!! Thanks to the salesman who helped me.

Bought a car for my son who is graduating High School, Lance at Auto Nation Honda was awesome. He helped make the experience smooth, quick and painless.

The greeter was friendly and offered us popcorn and coffee. The service was fast even without having an appointment

I was not happy at this time. Charged me $170 just to diagnose that the water pump needs to be replaced. Estimated for $1500. Never called me when the oil change is done. Didn't have a sticker about next oil change.

This was my first car buying experience,and the employees at Autonation Ohare Honda make it pain free! I'd like to thank Erik my salesperson for answering all the questions I had regarding safety and performance. I am really enjoying my brand new car!

I knew what I wanted and never felt pressured. Brian was fair and knowledgable

(2 ) Customers service Agents give me two different prices for same kind of repairs in my Honda Accord, 2000. I do not have Customer Agents name this time. I was kind of very upset. I went to other competitive repair shop for fixing repair. See u guys next time...

My last issue with my current 2015 Honda Civic SI, coupe was the following: SYMPTOM The CHECK SYSTEM message is displayed with the MIL on and DTC P16F7 ( starter inhibitor relay stuck on ) POSSIBLE CAUSES The clutch is partially pressed causing a misdetection of P16F7 CORRECTIVE ACTION Update the PGM-FI software That issue got fixed for me only on my second visit so that wasn't too nice but considering the software issues can get really tricky it's understandable + everything got fixed on the 2nd visit in a reasonable amount of time also and everythings fine now. Good helpful people, wait room, free coffe, thank you guys & keep up the good work.

fast, courteous, knowlegeable

Personnel went above and beyond to satisfy our needs in Service Dept.

Char Guer is accommodating and able to address my concern. Excellent service advisor

Good service, telephone updates, prompt delivery. cost saving

Excellent Very polite. I was taken even without an appointment. Very thankful for this service.

Greeted quickly and Char asked questions pertaining to the reason for my visit. I was concerned with noise and performance of my vehicle in the past few weeks. After explaining the preliminary charges, she invited me to the waiting area and said she would get the tech started. After 15 minutes or so, she returned with the results and a plan of action. I left my car and about 4 hours later, I received a call from Char that the car was ready for me. When I got to the dealership, Char again explained the work completed and the charges. Great service! I'll be back.

Service was satisfactory. Personnel were helpful with suggestions. Work done in a timely manner!

Brian Maddox sales person from auto nation made my car purchase very easy. He was very professional and highly recommend this dealer ship. 2017 CRV is a Great car for the money. Very stylish and luxurious. I love the smooth drive every day to work. I love all the safety features that comes with it. The best 2017 CR-V ever. Thumbs up!!!

Job Alex at Autnation Honda in Des Plaines was great.

Best best best buying experience with Ted Wall. I was very happy

My advisor Char took care of me very nicely. I would go back to their service center just because of her level of service.

I wanted to say thank you very much to the salespersons that helped me and my wife at Autonation Ohare Honda.They went above and beyond on helping me get the color of the car I want for the price I want and the best APR. possible that you can get from Honda Financing.Thank you so much John Ruberry,Helen Salomon and to your sales manager,thank you all for being a great people to work with.This is how car buying experience should be,hassle free and good feeling when you leave the dealership.

I am very happy with the service and help when buying a car. I get answers to all my questions. I was fast and smoothly serviced. The sales person was very professional, nice and helpful. We felt very comfortable when buying a car.

My husband and I have been going to O'hare Honda for 19 years, have purchased 7 cars and also use them for all our service. We are always impressed with their customer service on all levels. Char in the Service Department is wonderful, helpful and knowledgeable. We bought a 2017 HR-V this past week and again, it was a great experience. Dan is the best...no pressure and no games. We will continue to recommend Autonation O'hare Honda to our friends and family.

My husband and I have been going to O'hare Honda for 19 years, have purchased 7 cars and also use them for all our service. We are always impressed with their customer service on all levels. Char in the Service Department is wonderful, helpful and knowledgeable. We bought a 2017 HR-V this past week and again, it was a great experience. Dan is the best...no pressure and no games. We will continue to recommend Autonation O'hare Honda to our friends and family.

The people here are incredible with customer service! They made my experience leasing a new car easy and hassle free! Highly recommend!

I love the service and the no hassle style process. Job Alex is a great sales.

Mary Rycerz is a great Honda O'Hare sales rep and provided great customer service. Honda's service center is top notch as well.

I had a CR-V for 3 years now I bought a brand new one. Best car I ever had! Mary was wonderful

Brian in internet sales made the process easy and was good with communication through email or phone

Excellent Sales team, great pricing options. Overall pleasant experience and great team.

Great vehicle Easy to purchase from Auto Nation Honda in Des Plaines No pressure from salesman No pressure from dealership Ted Wala was knowledgable & was easy to work with

Drove 4 hours to pick up a 2014 Honda Odyssey on Monday that I had a noon appointment for and had a price already agreed upon. Thirty minutes before I arrive the dealership calls me and tells me another person has a noon appointment, you better hurry. I arrive at noon and two ladies are sitting in my van. Devastating!! So we are stuck waiting for 1 1/2 hours to find out they are buying our van! Embarrassed for making my wife come all this way for a deal after she encouraged me to by local, I began listening to offers for new vans. To save a little dignity with my wife I agreed to buy a new Odyssey at a reasonable price at approximately 3 pm. We wanted to pay and be on our way before dark. However, we sat for 3 hours!!! It was 6pm before we met with financing. We finally left dealership at 6:50pm, to make our 4 hour trip back home. To add insult to injury, the two ladies buying our 2014 Honda Odyssey who left the dealership for various reasons throughout the afternoon were put in the rotation for financing ahead of us, and drove off with our vehicle just ahead of us. Almost 7 hours at the dealership!!! Eight hours of driving!!! Not worth saving a few bucks!!! BUY local !!! Not a good experience at Autonation Honda Ohare in Des Plaines, Illinois. I will mention that salesperson Samantha was the one bright spot in a miserable day, and was the reason we bought the new Odyssey. Also general manager David Solomon has reached out to me and apologized for the days events for the mistakes made. Lesson learned, I will encourage people to buy local, if you travel any distance it's a big risk. Don't get burned like me.

Mary was very nice. She knew about everything that I asked for and when the extra mile to make sure that I was okay before I left. She even helped me clear out my car and made sure that I had everything.

It was great and Tedd did great job helping us through process.

I have never experienced any Dealership like AutoNation Honda O'Hare!!! The environment is very clean, welcoming, and the Starbuck's coffee machine is amazing. My Impact Team Samantha, Gina, Derrick and David was able to take my vision and make it a reality! I was intrigued by the extensive knowledge Samantha had and showed me about the Honda brand and all of the different models. Even the test drive was great. To see them work together as a team just for me meant and still means the world to me! It was a very personable experience. I have and will continue to recommend my specific Impact Team Samantha, Gina, Derrick and David at AutoNation Honda O'Hare to the world!!

Very accommodating - I didn't even need an appointment - they fit me right in! All personnel were friendly, helpful and I will return if there is anything else I need!

It is suck, if you have choices, dont come there!!!!!

Great customer service through the buying process and beyond. Their concern for the customer does not end the moment you walk out with your purchased vehicle. Your cannot say the same for many dealerships around!

Since we were traveling a long distance to Autonation, we called ahead to check on availability of an auto seen online. As soon as we arrived, Erik our sales person had the car and info ready. He initiated the price negotiating and we reached a fair deal without stress. We were prepared with our own type of financing and were pleasantly surprised when they offered a comparable financing deal through Autonation. In the end, Tony had all the papers perfectly prepared and ready to sign. Out the door we drove in our 'new' car!

HONDA 2017 CR-V is AWESOME! the smartest and very efficient car on its class, we just love it! and worth the money spent, the HONDA AUTONATION O'Hare dealership has the very efficient, very professional and personal sales person we've ever met, she will always be there to help & support us! thank you Mary K.! Highly recommended!

This is my first experience with Honda. Autonation Honda in Des Plaines came highly recommended. I'm very happy with the dealership and with the car.

Nice experience...staffs were very friendly and suggested lot of things to get best buy and coverages.

I bought an Accord ExL in April 2016. Even though I live a couple of hours away I opted this dealer for the price they offered.It was the best I could find around Chicago(I live in Wisconsin). They were quick to get the color I wanted. Within a week of the first communication I had the car with me. So far so good, but when I wanted to cancel the extended warranty I never got any response. It has been 8 months but they still did not process it, I guess once you buy they don't care much after. Well, that said it's a great place if you are looking for a nice deal. Customer service not so much..

Mary Rycerz was great. I have purchased serveral vehicles from Auto Nation Honda and would recommend them to anyone looking for a new or used Honda.

No hassle - no pressure car buying experience. Large selection to choose from and all questions and concerns were answered and addressed. Ted really knows his product line.

Great Service, friendly people, good prices:-) I am so so so happy with my new Honda Pilot love it !!!!!!!!!!!

Overall friendly atmosphere Sales people were nice and the dealership handled paperwork efficiently.

Very informative and friendly, no pressure. Answered all our questions.

This is my second time buying a car from AutoNation O'Hare Honda, and both times have been perfect. What I appreciate most is not being pressured, and being treated with respect. This is the only place I will buy my cars from.

We appreciate our agent Erik Kaczmarek,he is so kind and help us out all the way. He even called us every now and then to check if the car is doing great.. thank you Honda autonation and thank you Erick �

This dealership was extremely friendly and offered complimentary beverages while I was there. I was always making sure i understood what I was getting and they were always patient with my questions. I WON'T GO ANYWHERE ELSE NOW

I had a great experience with Jericho Davitto who sold me my car. He is very nice and knows his cars. I even brought my car in days after the purchase and he took the time to show me how to work things in my new car!

I would get Jericho Davitto to be my salesperson again and again..sweet, extremely knowledgeable, not pushy, very outgoing not your typical salesperson you'd expect..went in not planning on buying a car..left with a car..he struck that great of a deal..I would recommend him to anyone.

Great service courteous and professional staff. Aisha was always very pleasant not "pushy ".

I originally walked in the door thinking that a new 2016 Honda CRV LX was the right car for me but Salesman Harvey Ebrahim was able to convince me that I should be open to the possibility of a certified used Honda. I was set on a certain monthly payment amount and Harvey was able to find a 2014 Honda CRV EX that had low mileage, more features, and was even priced $5,000 less than a brand new base model 2016 Honda CRV. That night, I drove home a 2014 Honda CRV EX and am happy that I got the monthly payments that I wanted while still getting a car that wasn't missing the extra features.

Beware! Look into each and every page before you sign the paper works. There is a lot of things going on between sales and Finance department. I was satisfied with sales person and then overlooked the paper works. Didn't get the price we agreed on sales floor. Didn't get the interest rate I was promised on the sales floor. Going back to dealership this week again, if I can resolve the issues. This is not a professionalism.

WAS GREETED IMMEDIATELY BY HELEN AND THEN BRIAN THEN BACK TO HELEN 'CAUSE I HAD LOTS OF QUESTIONS (MY PRESENT CAR I LOVED BUT IT WAS 17 YRS OLD AND I'D JUST EXPERIENCED A BUS PULLING OUT IN FRONT OF ME CHANGING MY DRIVING SITUATION DRASTICALLY.

My experience at Auto Nation Honda O'Hare was a very pleasurable experience. It was definitely enhanced by the service provided by my salesperson Brian Maddox. He was very knowledgeable,courteous and professional. It was the best experience I have ever had withe regard to purchasing a car.I was able to get a lease that met my needs. DEFINITELY recommend this dealership.

My husband and I recently found ourselves in the market for a car. We went to Auto Nation Honda Ohare as my husband had bought his last car from them. The first experience was proof enough that even though we now lived further away it was worth the drive to see them again. John Rubbery our salesman was wonderful in helping us pick the right car for our needs. The whole experience was more than pleasant and proof that car buying does not have to be an uncomfortable necessity. I would highly recommend anyone in the market to go see John Rubbery at Auto Nation Honda Ohare.

It was a very good experience. The only problem was that it took a long time.

Had a great experience leasing another Honda Odyssey. Mary was great to deal with and worked with me on price and getting the right van for us. Excellent service.

I will I will buy another car if I have to this salesman was a very nice person this transaction went very smooth

My experience was terrific. Jericho is a well-informed sales professional and his demeanor is very much appreciated.

Brian Maddox did a great job in guiding us through the whole buying process. It was quick and to the point. Would recommend and go back to him. Thanks!!!

Customer service was great Follow up great as well

Erik was quick and efficient and offered a fair price for the trade in and new vehicle purchase.

They were responsive to my needs. Only complaint is the extras they put in the lease price.

Great service a, great deal, and costumer service , Our sale associate Erik Kaczmarek really worked hard to accommodate us and came out the great deal we want.

Great service a, great deal, and costumer service , Our sale associate really worked hard to accommodate us and came out the great deal we want.

Harvey Ebrahim. was very helpful in assisting us and in answering our questions. He was not overbearing, and respected our choices. Sometimes car dealers are too eager, but Harvey set a good tone.

O’Hare was ok for the first few years while my car was under warranty but they have you sit hours for simple oil change. Couple weeks ago, my air conditioning didn't work so I called for appointment and you'd person what was wrong. She set the appointment for the next day and arrive there at that time. My service advisor, Mike Spano told me there was no way they would have time to fix car and could I come back. I said why did the person make the appointment at that time if you could fix it within the time and it took me 45 minutes to get there. Couldn't they at least look at the car. 2 1/2 hours later Mike comes back to tell me the compressor, condenser and relay were bad and it we would cost me $1900.00. They put Freon in it but it would last only couple of days. I told him I would need to take it elsewhere to have second opinion. I took care to local automotive shop and they found nothing wrong! They said I might have very small leak and to come back if air stopped working but as of today, two weeks later, air still working. I don't who was trying to rip me off at the dealership but I will never go back there again.

We visited Auto Nation twice before leasing a 2016 Honda Civic. Our salesperson John was low key, knowledgeable and a pleasure to do business with. Highly recommended.

We have encountered so many different salesman and we had just bought a car from a prestigious delearship that ended up giving us a car that looked nice but was all types of messed up under the hood and lied about the carfax history, so we were already nervous coming to another dealership to try again. I can just say that they took care of us with such professionalism and they did so much more for us than any other dealership! My worries and fears left completely as they were helping us with everything and setting us up to buy the SUV we wanted. It was truly a wonderful experience and Jericho was the best salesman I've encountered so far! :) I recommend this dealership and Jericho as a salesman you won't regret it!

Over the past 19 years (when this was simply O'Hare Honda), have purchased 3 vehicles from the dealer. Have had great experience with Job for sales (professional, informative, not sales pushy), the service department is professional and well-managed. Char is professional, friendly, helpful and looking after you and your vehicle on service visits. They also offer a convenient shuttle service to take you to/from work so there's no need to wait around for longer repairs or arrange alternate transportation. All repairs and service I've had done have been extremely reliable and sound.

It was great and he was very helpful and accommodating!

I did oil change. Asked 3 times if they will use full synthetic 0W20 oil. They said they will. Paid 75 dollars. After oil change my HRV lost acceleration and MPG. Did oil analyse at Blackstone. They said it was 5W20 oil mist likely mineral. I changed oil by my own, used pep boys, bought my own 0W20 synthetic oil and hindas filter, cars drives like before- perfect, never go there again.

Bought a beautiful 2015 Crosstour. Darren Conwell was our salesman and he took excellent care of us.

Erik Kaczmarek was very easy to work with, no high pressure, just good information and a desire to help me the purchase the car I was searching for at the price I wanted. It was easy to schedule my appointment online through their Live Chat. Just as their web site promised, their inventory allowed me to select the exterior and interior colors I preferred. I love my new CR-V!

My wife and I had a great experience with nice people !

We were extremely pleased with our experience in buying our new Honda CR-V. Ayesha, our salesperson at O'Hare AutoNation, was fantastic. She was very knowledgeable, patient and courteous. It was honestly the best car buying experience we've ever had. Thank you Ayesha!

Erik was great to work with and we hope to be able to stay connected to dealership

It has always been a pleasure dealing with AutoNation

Could not be happier. Our sales associate, Joseph Appleby, was patient and informative during our visit, showing us used and new vehicles.

We highly recommend purchasing your new Honda at O'Hare Honda Auto Nation with Harvey! We received the best price and excellent overall service when purchasing our 2016 Odyssey. Harvey was a pleasure to work with and answered all of our questions, And he's also very funny.

The process was very smoothe. Everyone in the dealership was professional & helpful.

Dariush Nozani was a fantastic sales Rep for this company. Our experience was great.

Easy buying because of a great, no hassle price told to me upfront.

Great experience, helpful people and satisfied with the experience. Dan Nozari at the dealership helped me and family in making it possible for me to purchase a used car for a very reasonable price. Also, used cars come with a 2 month, 20k mile powertrain warranty, which was also a plus. Great experience.

Our salesperson was Stan. He was prompt in responding to our calls. At the dealership he was very knowledgeable and answered all our questions. He is very customer oriented. Great customer service.

I am very happy with everything you did for me. Hellen the sales lady was the best! Thank you. Fausto

Would prefer ZERO.....I am appalled by the ridiculous experience I am having with the service department. Bought my car 6/24 with a remote start. The service department has had the car for the better part of 2 weeks & it STILL isn't working correctly & I don't have it back. My car payment is due in 3 days & I HAVE NO CAR