We bought our family van here and extremely happy with our purchase! It is the best investment we’ve made this far! Thank you AutoNation for making it a positive experience!

Don't Don't go even close by this dealership because the price you see on line is 100% different from what you going to see on the car !!!They called dealer Add this and that on Brand New Car and it's All about ripping people off like easy each car you are going to see you will find out extra At least$2500 on Top already Mark up price!!!!!so feel free and go give them your hard earned Money Away if you like,,

I made an appointment to bring in my Honda Ridgeline due to a recall notice, and the experience was almost perfect. I knew I would have to wait awhile for the work to be finished because it was a national holiday (MLK Day) and it would be crowded, so it did not bother me that it took about an hour-and-a-half. My only complaint was that when I first arrived (maybe 5 minutes early), nobody spoke to me for almost 10 minutes. I sat in my truck and then waited in line without any sales representative acknowledging my presence.

Went there for pit-stop to top up wiper fluids and check brakes. Quick easy experience on Friday later afternoon. People there are friendly and helpful.

Joey was very thorough, professional, and courteous. This is the first time that a service adv. has been this thorough in his follow up texts regarding the service my vehicle needed. Prompt in letting me know when my vehicle was ready.

Great experience. Job is professional knowledgeable and great to work with. Mike and Job go above and beyond. If you need a Honda be sure to see these guys

They will do good serving and will complete servicing on time and good response.

Had a great experience at AutoNation!

AutoNation provided a shuttle to take me home while my car was serviced after arriving with no appointment. They were short technicians due to COVID illness.

Love this car dealer. As first time buyers, Joe made everything easy to understand and was very upfront from the start, they're not trying to slip in any hidden fees. We did most of the deal from home, and they'll even deliver the car to you free of charge. Joe worked with us on a deal that made everyone happy, and while other dealers were charging a $2000-$7000 "market adjustment fee" on top of the MSRP on our 2022 CR-V, AutoNation doesn't do that. We paid the MSRP on the vehicle, and got some nice upgrades to boot. Joe also showed us all of the fancy features of the car, which was helpful as we haven't owned a car in nearly 10 years.Ask for Joe! He'll get you taken care of. Nick in finance was a joy to work with. He helped us figure out which protection plan was right for us, and kept us entertained while doing all of our paperwork. The entire experience felt white-glove from the start, and I never thought I'd be looking forward to my next trip to the dealer for a new car or service.

I have already talked about my experience with a phone conversation. now I am ask about my experience again on a E-Mail. I was told it would be a hour and a half to two hours for a oil change. I told the advisor I was pressed for time but two hours will work for me, I had a 11:00 am dental appointment. I came in at 8:00 am. After waiting for an hour and a half the adviser told me mu car is coming in now for the oil change, she also said she was going home because she was feeling ill and another advisor would be finishing up with me. I sat waiting till 10:00 and was concerned I was running out of time. I went th o the advisors desk and asked about my car. He had my ticket on the desk and told me I needed the transmission fluid changed. I told him I was promised to be out by 10:00 and now its 10:15 and I had to come to him to find out my car was on the rack waiting for more maintenance. I told him to change the fluid and called the dental office to say I will not be making it to my appointment. This is the second time I am replying to a request for my experience. I can say I am thinking about responding will my wallet and having service done at a different dealership.

Worst buying experience I’ve ever had. Expired plates. No financing follow up. DO NOT BUY FROM THIS DEALERSHIP! I’m spending my Saturday driving down from Wisconsin so someone from finance will send me my loan information . Absolute joke.

Great customer service! Would highly recommend this dealership!

Nice place, fast service and staff are super nice and friendly

Char Gauer has been our service representative for a number of years and there hasn't been anyone I would go to that I trust as much. I continue to watch for Char to get the straight facts as to what my service needs are. Thanks Char.

As always AutoNation Honda O’Hare is my go to place for everything! Char is amazing, honest, and efficient! Everyone there makes me feel right at home! Antonio Zmani is my go to salesman I’ve bought all my cars from him. Overall AutoNation Honda O’Hare is full of amazing people. 10 out of 10 would recommend!

With an adequate appointment in and out. Char will help you out :)

O'Hare Honda's service consultant Charlene Gauer greeted me when I brought in my 2017 Honda CR-V. Since I've owned this car, I have had strange things ocurring with the car's Infotainment System. I'd complained to the original selling dealer's service department about this several times during the first two years and they basically shrugged their shoulders and taught me how to "reset the system," (the equivalent to the rebooting of your PC when you got a blue screen of death on the old windows computers.) I'd made up my mind that if that was the best that Honda could do to support their products, I would not make my next car a Honda, despite the fact that I had purchased new Hondas for the past 25 years or so for both me and my children. Reading about this same problem in the CR-V Honda Users Forum online, I heard that there was a software update under a TSB. I decided to take the car into a different dealer. Charlene checked had their mechanic do a software revision on my car which, so far, seems to have fixed the problem that I've lived with for so long. We'll just have to wait to see if the erratic software behavior reoccurs, but this dealership at least acted professionally in hearing my complaint and stepped up to action.

it took 3.30 hrs until I received the check, but excellent customers service by Mohammed.

At first it was frustrating calling Auto Nation. But then I was fortunate to speak to Jasmin. She was truly professional and went the extra mile to resolve my issue. Auto Nation is fortunate to have Jasmin as their employee.

This is a great place to come in, trade your old vehicle and get an EXCEPTIONAL rate when it comes to your new car loan! I am a returning customer of 2 years now. Moe in Sales has helped us every single time, he is very kind, professional and always gets us the best and most reasonable deal at the time. So far I have purchased a 2018 Honda CRV last year, with only 33,000 miles for $19,000. A couple of my close friends also went to him and were very happy with the Customer Service! I am definitely going to come back when I need another vehicle. THANK YOU MOE!

Everyone here is very nice and professional. However, I brought my car in on Thursday, December 23rd, as I was having issues with my radio and bluetooth. They recommended starting with a battery change - which has solved the problem with the radio, but not the bluetooth. They also said that I had a defect in my passenger side front tire that interfiered with the TPMS system, and recommended replacing it. The tire was functioning fine, and I wanted to research this, as it didn't sound urgent. What ever diagnostic process they went through to look at the tire seems to have damaged it. By the time I drove 2 miles home, the tire was completely flat. So, I made an appointment to replace the tire. My appointment was at 10am. I thought I would just wait for the car. It was after 11:30am before they looked at it. I wasted a morning. It should not take 2 hours to repace a tire. I am not impressed.

I would like to trust the dealership more. Dealership has a history of using sale pitch tactics that are not always trustworthy. Be honest with your customers so they can trust your recommendations!

Antonio, our salesman, was great from the start I was in and out with my car of choice in just a few hours, thank you!

Service advisor Char Gauer always gives us great service with either of my Honda vehicles. She is always very professional and takes ownership of any problems that we have.

We’ve purchased a few vehicles from this dealer and have been bringing our vehicles to them for service for many years now and have noticed a severe decline in their service department. I had been waiting about 2 months for a part to come. When it finally did I brought my vehicle in for this spool valve repair and and to get the front and rear valve gaskets replaced. I was told that my vehicle was finished, my husband picked it up, and after looking at the paperwork realized that they never even did the spool valve repair. We left a few messages and finally about a week later received a call back. They left a message apologizing and asked when I wanted to bring the vehicle back. I left a message the same day (Tuesday), and still haven’t received a call back yet to make an appt and to also discuss the transmission leak I had to read about in the paperwork to even know it existed. I must say I’ve become extremely disappointed in their service lately.

Fastest smoothest most helpful transaction. 6 stars is more like it

All around horrible. Not only this individual dealership but Auto Nation. If you try calling for service, you are sent to a call center outside of the US. You can’t understand them and they transfer you to a line where you are the lucky winner of a $100 Walmart gift card. When all you want to do is schedule your window tinting that you were scammed into purchasing. They are misleading, liars, and horrible customer service. Avoid Auto Nation at all costs and especially Auto Nation Honda Desplaines.

If you’re trying to schedule service or get a hold of the dealership, you are sent to call center where it is very difficult to understand who is speaking to you. Clearly they are transferring your call to a call center outside of the US. Often they transfer you to another extension where you are notified that you are the winner of $100 Walmart gift card if you select one. If you don’t, you are hung up on and have to start the whole process all over again. It is extremely difficult to find a live person at the dealership to have questions answered or to schedule what is due to you after purchasing a car from them. I will never shop there again or recommend Auto Nation.

Char once again arranged an appointment quickly and scheduled me early in the morning. She took time to tell me what was needed and why. I keep her in my contact list.

Until now I've had a great experience at Honda AutoNation. But in the past two months I have had my car in seven times and they still cannot figure out what the issue is. I keep spending more and more money to fix something that wasn't initially the problem. I still never know when my car is going to start and we still have not figured the problem out two months later. Everyone has been very nice in attempting to help me, but that doesn't help when they can't figure out what's wrong with my car. It's a Honda car made by a Honda dealer they should be able to figure this out I received a generic response from Honda telling me that they would appreciate if I would contact a number that they gave me that was the general manager so I could speak with that person to let them know what my issue was and hopefully in the future that issue would be taken care of. I called that number and it continuously goes into an automated nightmare. There's no general manager and after a few cycles of going through the automated calling system it hangs up on me. Not sure if you really care about my review or not

This was a great experience. I have a CRV. Demarco was polite and kind, the service was quick, I was in and out in about an hour. I left something in my car and Demacro was kind enough to go get it for me from my car. Overall, great experience.

Everything was great. Thank you

Their service department has the best customer service.

Well DONE! I put in for a Monday Service (1,640 miles) new Honda Odyssey. Ivan Rivera handled the paperwork. in by 8:11 am. My van was ready by 9 am $148.79 I will make sure I get it taken at 5,000 miles!

How this place gets such great reviews is a complete mystery. Word of warning….their after sales service is terrible and they don’t stand behind their warranty or post sales obligations. The only reason I’m giving it 1 star is because Joseph the sales guy was great to work with and tried his best to help get me what was agreed to be provided after I drove the car off the lot. I purchased the car on November 6th and had it written into the contract that they would purchase a 2nd key for me as the car only came with one key. It is now Dec 8th, I still don’t have a 2nd key and despite multiple emails and phone calls have not been given the courtesy of a single reply to my requests for an update on when I expect to get it. I also experienced another issue with the car with a wiring harness from the radio to the antenna. I reviewed the warranty issued to me by AutoNation and found a clause in the warranty that seemed to cover my issue. I requested confirmation via email that the clause covered me. I’ve now sent 5 emails asking for confirmation and have not received a single response. I eventually gave up with emails, texts and phone calls and decided to call the Used Car Sales Manager directly to get help with both issues. 3 phone calls later with 2 messages left on the Sales Managers voicemail and you’re not going to believe this…..no call back. I will be happy to update this review if I get any level of customer service from this place.

Professional customer service. Cares about customer satisfaction

As far as service visits go, this was ideal. Of course you show up as close to open as possible - I arrived 10 minutes after open. Line was short. I was met immediatly by a Service Manager and felt comfortable explaining the issues. After getting a lift home, I received 3 separate calls from the Servivce Manager with updates, and finallly when I could come back and pick up the vehicle. The service that fell within my extended warranty was explained, and any additional care for the vehicle was too.

Had an excellent service experience on 12-6-2021 at the Honda AutoNation location in Des Plaines. I was pressed for time and my Service Advisor Yousef Alwari made sure my service was done on time and was completed to my satisfaction.

I have very bad experience with billing department representative. His behavior was very rude when I asked explanation for incorrect invoice for my car. It is unexpected from a renowned Honda certified dealer.

Went in for standard oil change service and asked the service advisor what else may be needed and received a list of items she recommended. Then the service team recommended a few more. I do not keep up with auto maintenance requirements and rely on the service dept staff to do that and they completed it all successfully. And, I am pleased to have a well maintained auto. Some people might be leery of this "up-selling" but I would rather have a more reliable car than have an issue when 50 miles from home. My advisor kept me informed throughout the entire process so I knew what was happening. My only complaint is that the dealer took away the free popcorn machine! I have been a satisfied Honda owner since 1998 and plan to stay with this wonderful brand.

Service advisor Yousef Alwari was very professional and helpful. He explained in detail the work my car needed. I think he was very honest and transparent. Work was done in a timely manner, and the price was fair. We have been customers of this dealer for last 20 years.

Cheerful. Competent. Prompt. Honest.

Good service.

Everyone should try this place. its awsome. Very professional

Honestly employees are not very helpful. Called them like 5 times and each time I was transferred to the voicemail. No one gave me a callback. I had to drive there myself to get more information on the issue I had - and was told that unfortunately they are busy and no one is able to help me. It happened to me a few times at this specific location. Not cool

Worst experience ever after I purchased 2016 Nissan Sentra SR. Drove vehicle less than 1000 miles and two tires completely shredded and one popped. Had to have it towed and two tires replaced and an alignment done. Asked Autonation to reimburse me for the two tires and alignment and they gave me the runaround for months then finally said I have to take it up with the tire manufacturer. I didn't buy this vehicle from the tire manufacturer, I bought it from Autonation. How about you reimburse me for the defective tires that you put on this vehicle before selling it to me and YOU take it up with the tire manufacturer. Even though I'm extremely upset I had to pay for their negligence, it's the principle of the whole thing that really gets me. I will definitely keep trying to get some where but they are really good at not answering your calls!!! Four brand new tires and an alignment were listed on the sale description of this vehicle. That was clearly not the case (and reiterated by the guy we had to use and new tire store)the false advertisement here is disgusting!

After so many bad experiences I finally found a dealership who knows how to treat their customers. I recently bought a 2019 Toyota RAV4 XLE and I'm very satisfied with my purchase. Jeffery is amazing. He is straight up with everything, no hidden things going on. This guy has a great personality you will definitely have a good conversation while in the process of buying the car. I migjt be wrong with the name but I think the Manager's name was Jason. He was very nice and wanted to make things work. He came up somewhere in between for my trade and he was willing to help. After a couple days I realized my wipers were worn out. Maybe they could've checked it before but thats okay. I took it back and they replaced it at no cost. I need another car very soon for someone in my family. I'll be back once I see a good car that I want in your inventory. Thankyou again Jeffery keep up the good work brother! The dealership should really be proud of all the hard work you do!!

The service department is not customer friendly does not give the same care they provide when they deliver a new car.

I am very happy with my recent purchase of a 2022 Honda HRV from AutoNation Honda O’Hare. My salesman Oleksandr “Sasha” earned my respect and trust during the buying experience. He was able to resolve any issues and/or questions I had in a timely and professional manner. I would recommend him to anyone looking to do business with AutoNation Honda O’Hare.

Kimberly solo was truly a helpful and knowledgeable associate. I am from Bhavsar Family repaired my civic. She explained everything in a really simple way. Thanks Kimberly

I'm writing because yesterday I reached out to Autonation to purchase a car. I found the car online and was interested in it because of its price, miles, transmission, year, make, and model. The 2010 Honda Fit was being offered at the price of $7051. This was very close in price to other 2010 Honda Fit's I was finding online. Knowing the positive reputation of Autonation, I was confident to reach out regarding this vehicle. I called (approx. 9 am MST) the local dealership (AutoNation O'Hare) and spoke with Adreanna Luna (sale agent) asked some questions about the vehicle and told her I wanted to reserve and purchase the vehicle (we would be coming in from out of state to pick it up) and asked for our next step. She took some contact information and said she would be sending paperwork via email. This was to be a purchase for my daughter, so her contact information was included. Following the call, we waited for the promised paperwork. I received a "vehicle reserved" confirmation email at 11:16 MST. When time passed and I did not receive any paperwork, I reach out (at 12:57 pm MST) in response to the email Adreanna had sent confirming our conversation. When we called in originally the system told us our conversation was being recorded, so there is also a record of that somewhere. At 2:16 pm MST I received a call from the AutoNation O'Hare use car sales manager who told me the price was incorrect. I asked him if they were going to honor the price I had already confirmed and we had agreed upon. He said he could not because the computer had made a mistake. I told him I had spoken with his sales agent (not the computer) and the price had been confirmed. I'm reaching out because AutoNation declares on their own website that they offer a "No-Haggle Price...This makes for a highly competitive price based on sales trend and our current inventory at the exact time of your shopping experience". I like this and I agreed upon a price. The website also states on the FAQ page "I noticed a very low or incorrect price online...?" The price I agreed to was not very low. The statement continues and says "Please contact your local dealership to confirm any pricing", which is exactly what I did. In a highly competitive market for used cars, I have now lost the time and the opportunity to purchase other vehicles. As I understand it, I still have the 2010 Honda Fit reserved. My question is, will AutoNation stand by their stated and printed word? At this point they have promised to call me back...but nothing.

Nice people. Overpriced parts and labor. Had an issue recently where car wouldn't start. Was having strange electrical issues. Suspected the battery. Got a jump start and took it to Autonation Honda since it was close. Several hours later, I got a call saying I needed to replace the battery and also the Crank Starter. The battery would be $200 and the crank starter, $500. They also gave me a list of another $4700 in repairs they were recommending. Because they had my car and it wasn't starting, I felt like I had to have them do some of the work. I had them replace the battery and crank starter. It took a few hours. All the staff were nice to work with and professional. However, once I got the car home and looked over the paperwork, I noticed that it said the crank starter was showing up as fine in all their tests but they suggest I replace as a precaution. That is not how it was worded to me on the phone. I was told that the battery and the crank starter needed to be replaced in order for the car to run again. After spending some time googling crank starter (because I'd never heard of that before), several auto sites indicated that the part costs around $50-100 with labor around $100-150. So had I gone to another shop, I probably would have paid more like $200, not $500... for a part I apparently didn't immediately need. I feel a bit ripped off. Will be taking my car somewhere else to have them see if the other suggested repairs are even needed and if so, I'm guessing they will be about half the cost.

Only would not recommend the service maintenance department. Bought my 2021 Honda Accord here and sales department was great. Can not say the same thing for services.I purchased the Honda care maintenance package so I took my car here for its first oil change and tire rotation and general inspection. Took 1.5 hours to finish. I thought everything was great until I got home and checked my tires. My tires did not get rotated at all and I know this for a fact because I scratched my right front wheel tire on a curb and when I checked, it’s still on the same front right side. I’m extremely disappointed about this. Completely lost my trust in auto nation Honda ohare. I regret purchasing the Honda care maintenance package. Would not recommend anyone to purchase it when offered. Just take your car to your local/family owned auto shop, they definitely will take care of you compared to these corporate chains. So very disappointed and feel betrayed.

Only would not recommend the service maintenance department. Bought my 2021 Honda Accord here and sales department was great. Can not say the same thing for services.I purchased the Honda care maintenance package so I took my car here for its first oil change and tire rotation and general inspection. Took 1.5 hours to finish. I thought everything was great until I got home and checked my tires. My tires did not get rotated at all and I know this for a fact because I scratched my right front wheel tire on a curb and when I checked, it’s still on the same front right side. I’m extremely disappointed about this. Completely lost my trust in auto nation Honda ohare. I regret purchasing the Honda care maintenance package. Would not recommend anyone to purchase it when offered. Just take your car to your local/family owned auto shop, they definitely will take care of you compared to these corporate chains. So very disappointed and feel betrayed.

Terrible service.... You have to pay extra money, at least $ 2,000. So, never buy the car in here.

Very bad experience!!!! This place is not honest. If you want to pay an extra $2000, buy it here.

I have to say this was a great experience. I had never been to Auto Nation, I got there on a Friday at 3:30pm and was able to get in service that day! DeMarcco the service writer was awesome! I really needed to get service s was heading out of town and DeMarcco made it happen very happy and he was very professional. While waiting I was chatting with a variety of staff members they were all very professional and pleasant just an all around great experience! My new dealership nonetheless.

Unprofessional people the manager Vargas should be dismissed. Call the customer a liar. Antonio tried to hike the MRSP of the car. Never go to buy any car to Auto Nation Dealership in Des Plaines. Rude unprofessional people will rip you off

Great Service, Service Department Staff is friendly and well mannered.

Here is a copy of a message I sent to the manager of that dealership with no response from that person (...that's to show you how much they care!) Hi there Last week I called ahead and request to come test drive a corvette. When I arrived at the time of my appointment I was kind of surprised the car was still in your showroom… I mentioned it to your sales man Then I told him I was going to trade in my older 911 (that I drove with me) Then came the game you like to play that most Customers hate with the back and forth trading number except that you Low ball me with a ridiculous number to start with. (When you are not interested in a car you should simply be honest and up front by telling the customer “we are not interested in this car period) None the less I said let’s go test drive your car first but then the salesman disappeared and when he came back he said to me “there is no test drive unless we agree on a number” I told him “look… would you buy a car without test driving it”? Needless to say I felt I was being pushed out of your dealership for being labeled “a non serious buyer looking to get a free ride in a corvette“ ….Now look what’s in my garage ….this is the car I bought after visiting the very next dealership (let that sink in!) At Napketon Aston Martin No games, top customer service sales rep that never made me feel pressure to sign and more importantly I TEST DROVE THAT CAR FIRST AND FOREMOST I then knew before we even sat down that It was the car I was looking for. Please share with that guy that took care of me, he should be working at a use car lot Shame on you too for letting this happened Pascal Berthoumieux

I had to go back thrice for my last service and didn’t get the service asked for during current service. Neither going back nor recommending this place to anyone.

The service was fast and smooth.

MY EXPERIENCE WAS VERY RELAXING AND ENJOYABLE. THE CAR SALES PERSON WAS VERY KNOWLEDGEABLE ABOUT THE CARS. I WAS VERY SATISFIED. THANK YOU BRIAN

One of the best car buying experiences I've ever had.

Quick service and courteous.

Excellent place of business! No pressure. Just professional. ❤

Great service. In and out. Very pleased. Glad I purchased the maintenance package. Thanks guys!

Yesterday I have the best experience buying a car. Jeffrey is very professional seller, he answers all our question, explained to us everything, and help us to pick a car that adjust to our budget and family needs.. Thank you so much, I will definitely come back soon. Thank you for your awesome customer services

Michele did a great job on my recent visit. Recommended service that is due but also wasn’t overly aggressive or using any scare tactics. The service dept did a great job too, i was in and out without a lot of wasted time.

Charlene was good at listening to my concerns and answered all my questions.

My experiences have always been positive ones at this dealership. I have purchased all of my vehicles there. The only negative thing I can say is that the waiting time in the service department is very long. Other than that they are very professional and efficient.

Recently i bought this honda crv from autonation. Alex from their team assisted us and it was extremely pleasant experience going through the process. All our questions/concerns were very calmly answered and i was even followed up after sale for any questions/feedback.

Buying a car is a weird experience. Went to look at a used car and ended up buying new because the difference in price was gust a few thousand dollars more. The salesman was very nice and the young man who handles the financial end of the deal was very helpful. Overall it turned out to be a good experience.

very good service and helpful advisor

In my two decades of owning cars, this is my FIRST positive experience purchasing a car at AutoNation Honda. My car was recently totaled and I needed something pretty quickly. I was welcomed by Gary, who made a great first impression. He provided excellent customer service when I came in to wait for my appt. My sales person, Jericho, was kind and professional. He took the time to listen to me, which is so important. He made me feel comfortable, he answered all of my questions. I didn't feel stressed, I didn't have to haggle prices, he explained everything to me in terms that I could understand, and the process moved along so quickly and smoothly. He put me in the car that I wanted instead of trying to sell me on anything else. I was still skeptical until the last minute, and my final process was meeting with financing. Dario, the Finance Manager, was incredibly knowledgeable, friendly and professional. He made me feel comfortable and answered any final questions that I had, and went through page by page everything that I was signing. I expected my final price to change, it did not. I really did not expect to leave with a vehicle in a couple hours at the first dealership that I went to, but AutoNation Honda delivered. Car buying should really be this easy, and my experience here exceeded my expectations! You all were seriously AMAZING :)

They were super nice and made the process seamless. No problems before, during, and after. Kept communication with us with every update.

Service here has been wonderful. They are honest with their pricing and timing of repairs. We will continue to go here for service.

Called in advance to buy a car, they had it. I told them we were an hour and a half away and heading up. 5 minutes before we get there the guy texts us saying the car was taken in for detailing. Didn't anyone know how to communicate with each other? No car = no sale. Very ignorant salesman.

Buyers/Sellers Beware: Manager is extremely rude. Got a quote and they emailed me an offer for $2K on one of my vehicles via email. I brought it in to try and get more, and the manager told the acquisition specialist he wouldn’t even talk to me unless I took the price without even looking at the car. He kept refusing to look at the car unless I verbally confirmed his offer. I asked the car buyer associate nicely to speak to the manager and the manager finally talked to me and said I was wasting his time. The guy kept communicating through a middleman when we were sitting 20 feet away while he was screwing around on his computer. Must be some 1960’s style negotiation tactic. Finally 90 minutes later he looks at the car and offers $1,100. I walked out, drove to Carmax, and they gave me a final offer for $3,500 30 minutes later. Go to Carmax instead if you want a better attitude and don’t want to be ripped off and treated horribly.

Excellent Customer Service and No Hassle approach.

Work was performed efficiently and on time

Service appointment for an oil change at 11am we’ve been here for over 2 hours! How long does an oil change take?! It’s a 30min job at most. Waiting 1 hour is understandable, but over 2 hours is ridiculous. Never coming back here.

Great service!

Great, car people! They really care for their customers.

I had a great experience with Audreanna and Dario. Both were patient and worked very hard to help me on the bottom line. Very thankful to have worked with such great people.

This was the worst experience one can ever have with oil change. I made an appointment the day before for 11:30am and showed up on time but they asked me to leave and come back around 1:30pm. It took them until 3:30 to get back to me. I tried to speak to the manager but he was not available but then he used the analogy of doctor's offices that patients wait for hours!!!!! So disappointing

Good service, nice people. Took care of everything I asked for

Worst dealer to get service, had an appointment at 10:30AM for a simple oil change, at 12:15PM i went to the service desk to ask if my car was done? Tech said they just pulled my car in the bay. I asked the tech, why do i even need an appointment for a simple oil change if i still wait over 2 hours? He stated, well its not like mechanics are just sitting. Never go in there for an oil change....

AutoNation Honda in Des Plaines had a very professional and friendly staff. Leo (sales) and Dario (Finance Person) helped me out with a lot of different options and were super helpful with my decision. Thanks again guys and ask for them.

My encounter with AutoNation last week was very, very pleasant. Michele met me at the entrance. She was very polite and pleasant. I only needed an oil change. I also needed someone to reset the car's computer for me. So these two tasks were performed perfectly to my satisfaction.l Thank you. Jewell....

Our sales representative was very helpful and explained all the features of the car and kept us updated along the process The only negative was how long it took the finance manager to get back to us once the deal was struck

Joe and everyone at autonation honda was very helpful and made my first car buying experience smooth and efficient. Thank you once again 😊 highly recommended

Pleasant and efficient

I enjoyed the help and explanation on what was wrong with my car.

Here is my honest review. This dealership scams people. Recently, they advertised a 2021 Honda Sport SE for $28,314. I contacted them to verify that this was a correct price. We arrived and test drive the vehicle, which had the dealership MSRP sticker on it, stating $28,315. When we tried to buy the car, we were told that the actual price was higher due to “dealer installed enhancements”. The price they then gave us was over $31,000 !!! After discussion, they said that only 3 “enhancements” had actually been installed: Paint protection (for $900) - note that Consumer Reports, and other consumer protection agencies say that this is overpriced and not of any value. It is essentially a high priced paint job. Wheel locks for $99 (these can be purchased on Amazon for $25, and are easy to install). Window Tinting (we could not even tell it had been done) for $400 They refused to lower the price of these three, causing the actual car cost to be over$29,600. Run away from this Bait and Switch dealership as fast as you can!

No one ever answered the phone, service writer was nice.

Everyone here was kind and professional, even when technical problems arose. Mikey, Jasper, and especially Mary (our angel) were all outstanding! So excited about my brand-new Passport! Thank you for making a special moment in my life even more special!

I bought a 2011 Honda Accord from AutoNation Honda O'Hare under One Price program end of 05/2021 for my college student who is commuting to school. The sales associate, Harvey, and finance associate, Mikey, were friendly, helpful and professional. Whenever I have visited the service department with my other Honda, I have always had good experiences with the staff. Unfortunately, I am very disappointed with the condition of the 2011 Honda Accord under the One Price Program. I wanted a safe reliable car and understood under One Price program the cars would have been inspected well and was told that it is a good, safe, reliable car. Below is excerpt regarding AutoNation One Price: Added Benefits of the AutoNation Price If you're looking for a used car and want to take the most straightforward, simple and transparent path, consider the following additional benefits of AutoNation One Price at AutoNation Honda O'Hare: our certified pre-owned cars are rigorously inspected and worry-free. BUT last week my son barely made it into the school parking lot when the car stopped working. Assistance came and found it was not the battery but probably the alternator. Had to make a second call for a tow truck who also said it was the alternator. Found a mechanic that did a mobile visit who confirmed the issue was the alternator and that the timing belt tentioner should have been changed as it is a common known issue with Hondas that should be changed as the cars approach a certain mileage or age along with some other typical routine service for the mileage/age of the car so as to avoid damage that would cost more in the long run. I did notice a week or two ago the car was making a noise and the mechanic said that was the timing belt/tentioner issue he mentioned. All three mechanics were surprised that a Honda dealership sold the car without attending to these normal common issues and recommended to call the dealership. I did try to reach out to the dealership a couple of times and my call was transferred and I had to get back to work. BE CAREFUL WHEN BUYING A USED CAR UNDER AUTONATION ONE PRICE.

Everyone at AutoNation Honda was great to work with. Car buying can be very stressful, but it turned out to be a very pleasant experience.

I was sold JUNK on 01/19/21, the car was JUNK, THE warranty JUNK , nothing but an basket of JUNK !! my sale person name ANNA MARIE ABBATE, & MICHAEL TIMOTHY, (cfs mgr) DUSTIN PITTMAN, I will never buy from Auto Nation Honda OHARE, in DES PLAINES IL (again!!!!!) if I could I wouldn't even give them 1 star, There's NO honor among Thieves buys beware that's all I got to say....

good service and highly recomended

My visit was great, the auto advisor was prompt and provided excellent advice. Received a prompt phone call when vehicle was ready for pickup. Everything worked out as expected. Thank you Mr. Perez A. Glanton

I’m an automotive industry employee. This particular dealer not only stuffed back end product on me, but when promised to make it right, completely blew me off! Both the finance manager and General Manager were very unprofessional! Do not do business with this dealership!

did not have an appointment but still was able to fit me in. very organized and polite did a great job in getting the work done with out doing unneeded things

Nothing Special about this dealership. I went to test drive a used car and after reading all about the supposed thorough inspection process, it was disconcerting to have the check engine light on for the drive. Was there really an inspection? What kind of dealer makes cars available to drive with such an obvious problem? I did not buy the car.

Muy buen trabajo muy buena atención todo muy bien siempre sigan así no cambien buen trabajo

Always easy buying a car here. The price is the price. I have walked in and out with a car on two occassions and never disappointed!

Demarco was a GREAT service rep!

We were interested in buying a 2021 Honda Accord. Internet price was $28300. When we arrived there they told us that we HAVE TO buy extra packages for exterior and interior protection and wipers damage which was extra $3000. other way they can’t sell this car to us.

We came in with our own financing company. So the process should of been simple. Instead our sales person didn't know what they were doing! Was running my credit and my purchase was going under my Business license. Told them this several times. But know they wasn't listen instead of just saying they never done a Business sale and the person who normally does them no longer work there. On top of that they lied about running my credit twice!!

They are prompt and so friendly. Went in for service for first time and I plan to return regularly!

Great place to buy a car. Everyone is so helpful.

I have purchased two CRVs from Autonation in DesPlaines. I enjoy driving the car and I am a huge fan of the service department. During my routine maintenance visit yesterday I had another great experience. Kim, my service advisor, explained all that needed to be done. She walked me through what all the charges would be and an approximate time frame. She was efficient, helpful and truthful. The work was done in less time than promised and I was pleased with the service.

I bought a pilot 2021 everything was going good until I reach to finance part I was dealing with Mike Torres in that department we tolk about honda care plane for 4 years, and I bought it but he only did 3 years in to contract I did not notice that until a week later and I went back to the dealer 5 times and he was never there and in my 6th time finally he was there and he refused to give me the 4 years we tolk about so I want to cancel the plane and he told me yes you can but no refund money and he was not helping at all any body going there do not work with Mike Torres he is not honest and he have 2 faces nice one when he try to sell and different face after the sell I will not recommend to go there at all go somewhere else where people have one face and honest and try to help you after the sell

Very bad Customer service...long waiting period to return the car

I needed a new battery on my 2017 CRV Honda went to Nation Honda on Oakten and River in Des Plaines where they said it’s going to cost you $ 220.0 with a 72 months warranty, I said no thanks, I paid for the oil change and I paid $ 58.0 with discount, thank you very much, again it’s expensive, at Castle Honda in Morton Grove the same battery it cost you $ 140.0 and 100 months of warranty, oil change at Castle Honda if you want get a coupon for three oil change for $ 100.0. I’m not advertising for Castle Honda but turn out to be the place where I give them five of five stars.

A new battery cost at this place $ 220.0, and 72 months of warranty, at Castle Honda the same battery cost $ 140.0 and 100 months of warranty, have it your way guys.

Mary Rycerz at AutoNation Honda O'Hare was great, listened to what I needed and got me the great deal possible. I highly recommend her to anyone that wants to buy or lease a new car. Thanks Mary for your great work and time.

Great service. Frank was very professional. Though it's 20 miles away, I will always take my vehicle to there.

В Данном автосолоне приобрел автомобиль. Дружелюбный, отзывчивый коллектив. Особенно хотелось выделить менеджера по продажам, Олександра. Доволен проделанной работой на 100%. I bought a car in this car salon. A friendly, responsive team. I especially wanted to highlight the sales manager of Olexander. I am 100% satisfied with the work done.

Wow! Jericho is the best!! Don’t hesitate in contacting Jericho if you’re needing a new car. Most friendly salesman, and very professional with all your car buying needs.

Worst experience I have ever had at a dealership. I will never buy from Honda again. I have bought cars from brand new Pontiac, Kia & Toyota. Honda has been the worst experience and definitely not worth the money.

This was one of the worst experiences we have ever had at a dealership. We have bought 4 brand new cars in the last 30 years. We have worked with several different dealerships and this, hands down, was one of the most frustrating experiences we have ever had. The dealership took about a month to fix an issue that that started out from parts that were recalled. We will never buy from Honda again. The Honda Odyssey is not worth all the money is costs and it doesn’t last.

Jeffrey is a great sales guy. Bought a 17 civic from them in early May. Everything was going great, until the AC went out on the car. This is a major issue with Honda cars 2016-2019. The dealership could’ve warned us about it, but they didn’t say anything about it. Last time we buy a Honda.

Provided good service and communication while my car was damaged in an accident, fought on my behalf when my insurance company tried to cut corners on my cars repair. Thanks Char!

The seller(Andra) communicated with me is very nice ppl to work with

Very bad experience Financial department and bought brand new car have some problems wait 2 hours to get back answer

I had issues with car's bluetooth and Char was very responsive and followed up to take care of the issue.. Thanks for the great service

Total overpriced, so we walked

The dealing was really excellent. especially Josh

It was very nice experience with staff and complete inspection was done on time to recommend the services which are required.

Very Friendly and accommodating. Vehicle was very clean and they went out of their way to make sure I has happy with my purchase. I will do business with them again on my next purchase

Sales rep asked extra $2k above sticker price and additional $600 for white color due to imbalance of supply and demand(hassle?). At the end, i got a sticker price from other honda dealer without b/s fees

Michelle an excellent customer service provider. I'm so glad that she was available and I approached her for help. I was driving from Cedar Rapids to Chicago to pick up my family at the airport and got a flat tire. I had my car towed to AutoNation service center. When I approached her with my issue, she took care of everything I needed so I could drive back home on time. She also provided me several options rather than taking advantage. I haven't had such a good service recently. Thank you again, Michelle!!!

Staff was friendly, I smelt smoke inside the car. I had to ask for a car wash. Was not satisfied.

No complaints, better than other dealerships I've been to.

Char was super helpful and communicative. Service in general was good, although a little confusing on where to check in and what not. But it was also a super busy day for them.

Mike S. handled my service very professionally. Problem was solved all under drive train and no cost out of my pocket. No trickery or game playing by dealership.

Nick was informative and personable, Thanks for your help! Good selection of new and used bikes.

Very good and nice organized show room of Honda I went without appointment and they provide me every thing especially the young man Sasha he is very nice he showed me lot of good deals but unfortunately there is very shortage of inventory in the store finally he wrote down every thing and gave to me He is an awesome and gave me the excellent customer service Thanks Sacha

Adviser was helpful and had all the answers for questions I asked.

Nick and Antonio were super helpful with the purchased of my SUV

My brother & me had lunch while his fluids were maintained.

Like to compliment Brian Maddox of AutoNation Honda OHare. Brian Maddox went above and beyond in helping me purchase my 2019 Ford Expedition Max XLT. Five star dealer. Very happy with the truck. Purchased extended warranty which lowered my interest rate by 2.5%. Thanks Brian

If you come to buy a car ask for Jeffery , he is a great guy. He took everything we asked for into consideration and was very determined to find us exactly what we wanted. He wasn’t pushy and rude like other salesman. Definitely recommend coming just for Jeffery.

The woman who served me couldn't have done better. Excellent, A+, 100%.

Mary was absolutely amazing. The process was easy and quick. Highly recommend!!

Thank you Anna Marie Abbate for helping me with a wonderful car buying experience. My wife and I are very happy with our new car. This woman talked to us like we were family and treated us with respect. Thank you again!

Great, honest, and efficient service.

I had my vehicle’s oil changed and a tire seal repaired at AutoNation Honda O’Hare and was in and out of there in about two hours. My service writer, Josh, was very friendly and helpful.

I recently had my care serviced by AutoNation Honda O'Hare. Scheduling was very easy and they were flexible with scheduling changes. I love working with Char Gauer. She explains the maintenance clearly and professionally. Manny also makes scheduling easy.

I’ve come here twice now for service and have to say this is the best mechanic I’ve ever gone to. Everyone is very respectful and attentive. Wait times vary so it’s always better to come in with an appointment made ahead of time. Chairs are stupid comfy and deep— you’ll probably fall asleep. It’s always clean and they have a lot of open space (important to avoid covid) !!! Being young and female-bodied, I haaate going to the mechanic. Before I came here, I tried Meineke and had to leave because on God there were at least 5 or 6 mechanics gawking at me before I even got out of my car. Very uncomfortable to say the least. Since this is a dealership, the prices are higher than most places but imo it’s worth it because the customer service is unmatched. Frank and Dan handled my car and were both super friendly, caring, and professional. I’m hoping I don’t ever have to come back in for a service but in case I do... it’s re-assuring to know that this place will take care of anything with ease and respect! Thank you!

Both Brian & Char have been stellar in service. Always professional remembers customers maybe not names definitely faces. They explain thing. Patient and factual. Appreciate their work ethic. Loving my Honda CRV 2016.

Good experience and great people all were super helpful throughout the process couldn't had of asked for a better car buying experience, would highly recommend on buying a car from this dealership

Car transactions ultimately come down to finding the right fit for the right customer, not pushing a sub optimal choice, and learning and trusting the customers process. Jericho exemplifies these uncommon traits and more. He is the rare case where he defines car purchasing as coming down to value to the customer. Please ask for Jericho if visiting

This HONDA service locations is simply the BEST, Char provided guidance from the minute I called with my service request over the phone, registered at the location and service was provided in a timely manner and TOP quality. Highly recommended and ask for Brian he will take care of you in a very professional way.

Great service

Pleasant, professional, and helpful.

I have purchased three cars from this dealership in my lifetime. I have had all three serviced here and even though the dealer has had it’s changes over time I have never had anything less than stellar service from Char the service advisor. She goes above and beyond and resets with each client. She’s helping Honda look it’s best always!

My service was excellent. There is none better than Josh Grant in his service and follow up. Thank you!

Brian Maddox was a huge help in our leasing a 2021 Honda CR-V. He was knowledgeable, patient and friendly. Big thumbs up! Thanks, Brian.

The environment is high-stress and aggressive; Tim was having a tense conversation about a trade-in directly in front of the front door. I had an appointment to see 2 cars and stated I had the intent to purchase a car that day. When I arrived, both cars were in the detail shop for.an estimated 4 days and I was told "the detail shop takes our keys without our knowledge so we can't help that they are unavailable". I had a third car I was moderately interested in, and I was told it was recently listed but not detailed. There was an orange stain in the backseat and brown stains on the driver side inside door handle. When I drove the car, a white mist/smoke came out of the AC. I should not have been shown this car or allowed to test drive. The experience was laughable and Sasha was embarrassed by the situation, and he made the bad joke "hopefully we don't die" about the white smoke. Unfortunately I had to waste the Uber money and time for a poor experience. I will never return/recommend.

I appreciate Honda Service Department for going above and beyond to service my 2020 CR-V and make it feel and drive like a brand new model again. Most importantly to keep my vehicle updated and function to Honda's High Standards. Definitely choose Honda Des Plaines for service or for your next Honda vehicle.

Routine oil change but was disappointed my car was not washed.

Love this dealership and always great customer service!

Thank you Josh! For such excellent customer service! I will definitely be back!

Brought my car for service Char is amazing very professional and friendly.

Scheduled appointment for oil change & issue with radio/network connector. Waited for several hours, but still having problems with radio intermittently cutting off. Complete waste of time. Michele was sincere & honest, but this radio issue appears to be an nagging issue that Nissan can’t seem to figure out. I’ll need to make another appointment — good luck getting in touch someone in service to actually speak with!

I had a great experience purchasing a vehicle here

I had a great experience purchasing a vehicle here

Michele Freeman, service advisor helped me understand what is needed with my car. She is honest n friendly .I give a thumbs up.🥰👏

I cannot recommend the Service department at this dealership. I waited to post this review to be as fair as possible to this business. Let me explain what happened. 1. We called one evening and made a service appointment, for the upcoming Saturday, to get our driver’s side mirror fixed. It shakes annoyingly whenever you drive over 35 mph. Also, our radio and apple car play were acting up so we wanted that fixed as well. 2. They advised there were recalls on the vehicle that need to be completed and we needed to call back on the Monday before our Saturday appointment to have the recalls added to the appointment. So we called back on Monday and had to reschedule the appointment for the following Saturday as they could not be added to the currently scheduled appointment due to time restraints. So we canceled the current appointment and rescheduled for 2 weeks later on a Saturday. 3. We arrived for our appointment and we left the vehicle there to be worked on. When they completed the work MINUS the driver’s side mirror and the rear view camera recall, as they did not have the parts in stock for these. They advised review camera parts were on back order and were unsure when they would receive them. We currently are not having an issue with this camera. 4. We schedule another appointment for the following Saturday because we were advised by the service employee the side view mirror part would be in by either Wednesday or Friday. 5. We were asked to give a review of excellent rating when we get the survey. I thought about it then decided to wait until the following weekend after our appointment. 6. We arrived for our scheduled appointment and checked in. Off went the vehicle and we advised them we would be waiting for the vehicle however we were going for breakfast and would be back. 7. Approximately 45 minutes later, we get a call from Kim, whom is very nice and courteous, asking who called us and told us our part was in. I advised her that when the appointment was made we were advised the part would be there Wednesday or Friday. We were never contacted by the service department stating the parts were NOT in prior to our appointment. 8. I am just a little bit confused. Were we NOT supposed show up for the scheduled appointment since we did NOT receive a call stating the part was in? Is it our responsibility to call and verify the part is in? Were we supposed to order the part and bring it with us for the service department to install? I mean…. I understand side view mirrors are RARELY replaced on vehicles. (Yep that’s sarcasm). So can I give them an excellent rating? NO Can they do better? YES Maybe more phone lines that make outgoing calls to customers who have adjusted their schedules and lives to fit service department hours.

Great Service!! The Best in the Chicagoland Area!! Never a problem with my Accord

It was great to buy the car from this dealer. Salesman Muhammad and Natasha treated us really well! Awesome customer service.

Most of the service Advisors are friendly and professional, especially Charlene. She takes the time to explain what is needed and even what can wait so as not to unnecessarily push other services onto the owner if it is not needed. She is one that you can trust!

Eddie Perez was fantastic! I was in a hurry due to a Doctors appointment so he took me in two hours before my scheduled time.

Received great service and no pushy advice on service issues or repairs.

Service advisor completed everything promised in timely manner

Excellent sales experience! Pricing was much lower than other local dealers, sales person was upfront about the cost and the entire process went very smoothly. I walked out with a new SUV that same day. Exactly how buying a car should be!

Went to several different dealers but felt the most welcomed by Honda Ohare, they took care of all my questions, made me feel confident in buying a vehicle, but most importantly they made sure i left loving my new purchase and with no doubts!

Great accomodating experience for a first-time buyer.

I received a letter to bring my 2019 Passport in for a recall for a faulty fuel pump. After making an appointment to bring the vehicle in on 5/29/2021, I was told by serviceman Ivan Rivera that the dealership doesn't have the part in stock, but will order one and would have to make another appointment. He also told me the work couldn't be done until the part came in, which wouldn't be on the same day. I made another appointment for the work to be done on Friday 6/4/2021. The vehicle was dropped off on Thursday night 6/3/2021. On 6/4/2021 I called 4 times and my wife called 2 times to check the status of my vehicle. All 6 times we left messages for Rivera to call one of us. He never returned mine or my wife's calls. I decided to stop at O'Hare on the way home from work. Talked to manager "Josh". I related to him the story of my vehicle. He assured me that my vehicle would be ready by 6 this evening. When I was leaving Rivera yelled "Frale, Frale". At 5PM my wife called the dealership to see when we could pick up the vehicle. According to the receptionist nobody answered the phone in service dept. My wife then asked for manager "Josh" and was told that he's not answering. We decided that was enough and to pick up my truck. When we got to O'Hare Honda, the manager "Josh" told me there was an explanation as to why my vehicle wasn't worked on. He asked me to give him a second to explain and so I did. He said there wasn't really a reason why my vehicle wasn't worked on, but wanted to take me off to a side room to talk to me. I told him "NO", that I wanted my key to my vehicle so I could leave. When I was in the service drive thru area, another employee who will remain anonymous approached me and told me this goes on all the time. He further stated Josh is probably high on drugs and lets Rivera do whatever he wants. Although all the rest of the desks were manned by service employees, Rivera's was conspicuously empty.

Char has been my adviser for years. When she was gone for a bit I was not as happy or comfortable with my service experience. Thanks Char for your customer service and many years of trusted advice.

I had a good experience. Char Gauer was very helpful.

My 2nd visit, second oil change! Love my car and service at Autonation O?hare.

I really loved working with Brian! He explained things thoroughly and clearly, and I felt very comfortable with the whole process. Plus, he's just a really nice person. I will always schedule my appointments with him in the future.

Service was excellent and people were very friendly and pleasant. I'm happy to say that your representative that I dealt with was very very helpful.

Michelle Freeman was the best!! She was attentive and friendly and delivered the car back to me in the window she said.

My experience was pleasant and informative. Joe was very knowledgeable and was a pleasure to deal with throughout the entire process.

Fast, friendly and very professional service. Sometimes the staff is overwhelmed with volume of customers at peak times but they always do get back to you over the phone and offer very good advice and service. I live close by so for me an overnight drop off works the best. I do recommend this place to service your Honda.

I received a letter to bring my 2019 Passport in for a recall for a faulty fuel pump. After making an appointment to bring the vehicle in on 5/29/2021, I was told by serviceman Ivan Rivera that the dealership doesn't have the part in stock, but will order one and I would have to make another appointment. I made another appointment for the work to be done on Friday 6/4/2021. I dropped my vehicle off on Thursday night 6/3/2021. On 6/4/2021 I called 4 times and my wife called 2 times to check the status of my vehicle. All 6 times we left messages for Rivera to call one of us. He never returned mine or my wife's calls. I called once again and demanded to talk to a manager. Josh answered the phone. He told me he's sorry for not having been able to work on my vehicle, but will look into the matter and asked if I could hold for a minute. I was still holding 30 minutes later. So I decided to stop at O'Hare on the way home from work. Talked to manager "Josh". I related to him the story of my vehicle. He assured me that my vehicle would be ready by 6 this evening. When I was leaving Rivera yelled "Frale, Frale". At 5PM my wife called the dealership to see when we could pick up the vehicle. According to the receptionist nobody answered the phone in service dept. My wife then asked for manager "Josh" and was told that he's not answering. We decided that was enough and to pick up my vehicle. When we got to O'Hare Honda, I demanded my key and told the manager "Josh" that I was leaving with my vehicle. He told me there was an explanation as to why my vehicle wasn't worked on. He asked me to give him a second to explain and so I did. He then proceeded to run to the mechanic area several times, I guess Rivera was hiding there, without any explanation to me what he was doing. Then he came up to me and said there wasn't really a reason why my vehicle wasn't worked on. I asked him once more if he was the supervisor. He repeated yes so I asked him why he doesn't do his supervisory job and order Rivera to do his job and get my car fixed. He wanted to take me off to a side room to talk to me. I told him "NO", that I wanted my key to my vehicle so I could leave. When I was in the service drive thru area, another employee who will remain anonymous approached me and told me this goes on all the time. He further stated Josh is probably high on drugs and lets Rivera do whatever he wants. Although all the rest of the desks were manned by service employees, Rivera's was conspicuously empty. I am a long time Honda owner! I have never seen or heard of a instance where a service employee personally refused to work on a customer's vehicle and the dealership (via Josh), after being notified of his wrong behavior, supported him and not the customer. I have witnessed and experienced Mr. Rivera being rude to other customers and myself. I didn't complain because he might have had a bad day, but the events on 6/4/2021 went too far!1

I have been to Autonation a handful of times. Even though I live in Chicago, I always travel to this location for any service work that I need. Having been to multiple Honda dealerships and other mechanics, I can say without a doubt that the people that work here are of the highest quality. They are dependable, informative, and honest with their work. Any issues I've ever had with my car are always resolved in a timely manner.

I brought my car in because the a/c was blowing warm air. The technician ran the necessary test and found that all it needed was Freon. I was particularly impressed with Charlene Gauer, the service writer, who explained what was done and if I had any further problems to bring the car back. Very professional.

I have been having my car serviced by this dealership since I moved to the area. My experience has always been good.

Helpful and courteous reps

very poor I walked 3 miles with faulty info. .......

Excellent service and personal attention!!

Good did work I wanted

Michelle was awesome, as a new employee she did well.

Very pleased with the work that was done to my car.

Efficient service. Got next day appt.

We got our car serviced within 2 hrs. They have a great system - very efficient and professional.

The sales representative Patricia Schwed was very nice & explain everything to me and changed stuff I feel I don’t need.

I made an appointment, and was taken in right away. The service was done quickly and I went on my way.

I went in looking for a car expecting a lot of hassle and a long day. Neither happened, it was a great experience!!!! Harvey was so friendly and not looking to cheat us out of our money. He work quick and did not waste anytime. He was even running back to us with a deal and paper work to explain everything!!! We were in and out in three hours with a great car!!!

Charlene is fantastic always willing to help wherever is need.

I recommend AutoNation Honda for vehicle purchases. My purchase experience was amazing!! My service experience has been another story however. It has been lackluster at best and I'll leave it at that. Very disappointed in the level of service, from the service department.

Char was very helpful and friendly. Service was done quickly.

The sales guy was Tim. He was amazing and very friendly. He will help you to find the right car and price.

I just purchased a car on 05/22/2021 and I can't express enough how easy it was with Patricia. I called ahead inquiring about a car and by the time I got to the dealership she had the car ready and keys in hand. She was beyond knowledgeable about the car and was very relatable, which made the experience much more enjoyable. I couldn't recommend working with her enough. Mikey, the finance guy, was just as great to work with. He was very knowledgeable as well but not pushy. He listened to my refusals and what I did want he customized for me. The rest of the staff at Auto Nation Honda O'Hare was very attentive and friendly upon entering. If you find a car PLEASE come here first, Patricia and Mikey were amazing.

Very good service very pleasant people it was very nice.

Satisfied service not bad that are forgetting car wash after I tell them than they did but not good car wash

Jeffrey Castro was really helpful in picking out the car I wanted for a great price. Very friendly and patient.

The car and its service! Satisfied customer!

Nice people good job and friendly staff.

Nice and friendly staff

Char is my service advisor when I found out she was back I had to get my car back in she is the best! Chau is such a great manager he approached me to make sure everything was ok with my vehicle and if there was anything he could do to help me. Everything was great and fast it felt like I was right at home with the awesome staff I highly recommend this place if you are shopping for a car or trying to get serviced! I bought both my cars from here and I?ll always go back!

Been there last Friday for my regular Oil change and check, i was so pleased with the great service especially by service advisor Charlene Gauer. 👍

Excellent service, fast and courteous staff. Will surely comeback and use this facility again.

Excellent service, oil change and car inspection done in 30 minutes.

Everyone there especially Brian Maddox was super friendly and helpful

Nice staff, good experience, helpful service adviser

Service was convenient. No problem with drop iff or pick up. Good communication with Michelle Freeman on repair needs and costs

We had a great experience at AutoNation Honda O'Hare. Our salesperson was Job. He's the best! We've been to several dealerships and had the best experience and customer care with Job. He was helpful throughout the process. Mikey was our finance guy and again: very straightforward, friendly and great customer service. This is the kind of experience that earns my loyalty as a customer.

Not a bad place to get a new car, straight forward dealer. I would recommend.

my adviser, Char Gauer, was very helpful, and she did a great job listening to me, and taking care of my car issues, and also keeping me updated.

yes great service by Mr Job Alex

I was very pleased with my service at Autonation O?hare. I always service my car there.

Bought a car, not a bad deal. Took to mechanic after and found some issues (oil leak, exhaust leak) nothing unexpected on a 15 year old car but shows that just because they inspect a car before sale it doesn't mean they fix anything. No real issue here. Sold a car, not great experience. Was told there was a lot wrong with it (oil leak, rust, etc.) and it was bad enough they would have to auction the car... super low balled me. Talked them up a bit and ended up selling for too little, oh well. Car shows up for sale on their website the next day for 10x their first offer! I know they didn't fix any of the problems. Feels bad, not how you should treat a customer.

Service advisor, Brian was pleasant, approachable, attentive, professional, forthcoming

If you need your vehicle serviced, Char is the person to talk to. Her knowledge, professionalism, and kindness will allow you to trust that your car will be “in good hands.”

Very professional, all my questions were answered, and I had a lot. Have been going there for 3 years, never had an issue. Big thumbs up from me.

Fast and reliable

I have nothing but praise for this dealership and would highly recommend them!

Worst service. I do not recommend.

It was a good experience. I had visited for A1 service and I hope i do not face issue. Will come to know about quality of work in a months time. But overall I had a good experience.

Worst experience buying a car I ever had!!! Salesman harassed me and my wife with phone calls about the car we were interested in, gave me an attitude when I asked about the price. The picture they posted online was of a different car, and the car was in a prior accident that we were never told of. We ended up buying the car and are now unable to take off the wheels, left numerous phone calls for manager with no response from him... When I asked to speak to the general manager I was told he just got up and quit one day!!! I would NOT recommend this place to anyone, what kind of company is this!!!

They gave me a good deal and were honest.

Never had a problem with the service team here. I don't feel pressured into services that my vehicle doesn't really need. I bring my car in for all of it's routine check ups.

Very pleased with Ivan. Very appreciative of the fact that he walked me to the car on completion of the service.

The service department is run very well and everyone is helpful and friendly.

It was a great experience!

Great customer service. Great communication! Very customer focused

Fast service.......service guy explained everything to me ..........

Char Gauer always goes exceeds expectations when I visit Auto Nation. I'm so happy she's back at your facility. No one else compares.

Very good service by staff

It seems like every time my experience gets worse and worse. The only reason I come back is because my lease is held with them and within my terms I have oil changes and what I thought were tires included in my package as well. This last experience on 4/17/21 started with horrible customer service from the scheduling gentleman. The only reason I called instead of doing it online was to get a few questions answered which his reply kept being “I don’t know I am just scheduling” in a very rude tone. I asked about an estimated wait time and if their waiting room was back open with covid because I was driving from DeKalb which is about and hour and a half and he again made it sound ridiculous to ask. “Yes you can wait in the lobby.” He could not answer me if I still had any oil changes left for what my package held so I hoped when I got there someone could give me an answer. When I did I waited 2 hours for an oil change which is insane! This makes me not want to buy my car which I love.

Char, she very helpful and polite. She address our need and very good to work with us.I would definitely recommend her.

The service technician was thorough and kept me in the loop throughout the process

Great help from serviceman.thanks for checking all my concerns.

Good service and the service was made on time!!!!!!

I've been a customer of AutoNation (formerly O'Hare Honda) for over 20 years with four car purchases over that time. The service department is top notch, carefully looking after the safety and smooth fucntioning of your vehicle. Friendly and knowledgeable service desk staff who do a great job of explaining any repairs or service that is necessary or recommended.

Was greeted by Service Adviser, Michele. She took care of my requests promptly and efficiently. When service was completed, she explained all to me and escorted me to my car. Great experience.

AutoNation Honda should be proud of the service that Charlene Gauer provides. She is very professional and knowledgeable. It was a pleasure to deal with her.

Courteous people, good service & quality workmanship! Not only is your work done professionally but also refers for whatever defect is found. This way we know what needs to be taken care of.

This is the 4th Accord lease from AUTONATION- I am very happy with this dealership!

I came in to have an oil change and found out I also needed to have my tires rotated. Brian, the service man, took care of me. He was very polite, knowledgeable and made sure I was informed regarding the work that was done. Great service!!

I m really disappointed with customer service . Sale Person Kosta . R did not inform me about all the damage in The honda Odessey . I drove over 170 miles from Michigan .i had a check to pay off the car and insurances already .Sale Manager very rude and Careless for customer complaint . I was welling to work with them

We had to wait a while for a service manager to help us but we were pleased with the service

Excellent service by all employees.

I had a very pleasant experience at the Des Plaines service center. Michelle was very helpful, she made sure all the repairs were done promptly and were quick to respond to any questions. I will be visiting this location for any future repairs. Thank you!

I bought my Civic at AutoNation Honda about two years and have taken it for scheduled maintenance. They've been great. Very friendly and accommodating.

This is the only place I have my oil change. Charlene Gauer was very helpull. Will do business again and again.

Brian was great to work with. Explained everything.

Easy to purchase a New Honda from AutoNation Honda O’Hare. They were friendly, yet safe during these COVID times. Fair prices. I had a good buying experience and recommend AutoNation Honda O’Hare.

Easy to purchase a New Honda from AutoNation Honda O’Hare. They were friendly, yet safe during these COVID times. Fair prices. I had a good buying experience and recommend AutoNation Honda O’Hare.

Frank, Service Advisor, provided great service on my recent visit and recall appointment. He was very friendly and informative.

Got oil change excellent service . On time in addition got $20 dollars off

Hassle free and will buy again at this location. Great experience all around

Leo and Dario were very kind. Leo went out of his way to make sure i got a good review and stayed late to make sure i got everything out of my car and changed my plates. Highly recommended

The service , though it would be nice to have a waiting room so customers can see the work done on their vehicles

My service advisor was excellent. I was treated very well. He helped alot and cleared up all my doubts. 100% recommended 👍

My first time at this location. Very happy with the service

Always Good Service in the Service Department😊👍

Amazing Service and Frank took care of my car braking issue very well

My service advisor was excellent. I was treated very well. she helped alot. I've always gone there for all my service needs.

Got an amazing deal on a car. Everyone was very nice too

My experience was very good. Everything was done in the estimated time, and AutoNation Honda O'Hare remains a preferred facility for my vehicle's service.

Especially service advisor, Mr. Brian Russell is very friendly and professional way to approach and explained to make me understand very well.

We had a great experience at Auto Nation Honda O’ hare! Our sales person, Mary, was top notch and very knowledgeable. She got us into a new CRV at a great price, with upgrades, and we couldn’t be happier. Their finance guy, Mikey, was terrific , as well. We highly recommend this dealership.

I have been doing business with this facility for the last 8 years. Great people to do business with and the after care is even better.

LEO is the best! Leo worked hard with a generous offer to purchased my vehicle on the spot. And now I drive a new Honda CR-V. I definitely recommend AutoNation! Thanks LEO.

Mikey Torres was great to work with fast friendly and efficient.

Excellent customer service! It was such a pleasure to buy my new car without being pressured.

The service team has always been excellent!

Been using Autonation Ohare for a few years now and have had no major complaints with their service. They seem to be making a concerted effort to create goodwill as evidenced by the efforts of Brian, who works in the service department.

good and friendly service. The car was ready at the promised time. I would recommend this dealership to any of my friends.

Had my Accord serviced yesterday and was blown away by the great experience I had with my service consultant Michele Freeman.

AutoNation Honda OHare Services area was extremely diligent in working with a third party vendor to cover the navigation unit for my vehicle. Even though it took months to resolve, the service area worked to find a resolution. Very happy.

The service man that attended to me was very professional and helpful

Harvey is your 'to-go' guy, when you want to purchase or lease your next new car - He was no BS from the get go and true to his words till the end. I have no idea what he did to get me the number I was looking for, but he made all possibilities avail to land me very close to what I wanted. A lot of people were already working with him even with an appointment - and i had to wait some time but I am glad I didn't go with anyone else. Best service and a great sales man. I will always go to him!!!

Mr. Goldstein and Mr. Campbell were really helpful and very generous.

Mr. Goldstein and Mr. Campbell were really helpful and very generous.

Great service. Char was friendly, efficient and informative.

Staff was courteous and knowledgeable. Reps reviewed my service history and discussed. The inspection addressed several issues of concern and were reviewed by Honda staff..

Always bring my car in for repairs! I had a sound coming from the back of my car when it was in reverse and I turned the wheel. When I brought the car in before the technician told me that was ?notmal? but yesterday the mechanic Char was using noticed the noise and ordered a differential to repair it! I didn?t even inquire about the noise because I was living with it. I mean a technician at Honda wouldn?t flat out lie to me, right! So happy Char is back! A technician that works with her customers snd can be trusted! She?s a definite keeper!

I was not pleased to se salesmen walking in the show room without masks during a pandemic even though it was before the sales department was opened. unacceptable. I had my oil changed and they did not reset the oil maintenance on the computer in my car.

Excellent! My serviceman was named Frank, he greeted me immediately as soon as I walked in the door. He was polite, and professional. He offered other services, and I advised him I would consider at a later date. He called when my car was done, and ready for pickup. And he walked me to the door and opened it! When does that happen in this day and age???

Service advisor caring and knowledgable. Making sure that customers social distance doing this COLVID-19. Also making sure you are okay and the work that is required is done correct.

Excellent customer service . Brian did great job! Thank you

I recommend you service your Honda at AutoNation. Charlotte was was very nice and professional.

Service was fast. Char is friendly and a great communicator. She kept me updated with what the mechanics were doing and got me out as quickly as possible.

Frank took great care of me at the service bays. He was patient and efficient, while always attentive to covid safety.

My car needed lots of maintenance and Char helped me out. She was very professional and helpful. She was quick and thorough. I had a such a good experience with her. I tell everyone to go to see her if they need work done. I won't go anywhere else to get maintenance done on my car.

I have been there customer for 10 years I am very happy .Frank took care of my Honda Odyssey very well .he is very good in customer service.

Josh, my service writer was pleasant and couteous. He kept me apprised of every step of my service. It was a very good experience!

The salesman Job Alex is very helpful he is always willing to help everyone I highly recommend Mr Job Alex to everyone who want to buy car he is very knowledgeable person I am proud that auto nation Honda have him

Great service. Great expectation management. Spacious waiting room.

Frankie from the service center was great! Very helpful and informative. I will tell my friends about o?hare honda.

Great Customer Service, Char took great care of me. The only disappointment was that it took two hours for an oil change. I believe this was due to staffing based on Covid standards.

I recently visited Honda O'Hare bc of a recall notice from HQ of Honda. They were very professional, competent, and efficient, esp. Ivan. I was notified immediately after service to my car was completed. Thank you!

Great Honda service dept. will be going there in the future for service and new car purchase

Great place to have your car serviced at. The service people are great to work with.

Great experience overall. Lots of inventory and straight forward negotiating.

I brought my 2014 Honda Accord in for regular maintenance yesterday, and Josh Grant took great care of me and my car! Accepted my coupons, and remembered that he had been my contact on my previous service experience. Will definitely bring my car back to Josh and AutoNation Honda in Des Plaines.

Their pre-sale process for used cars is great, they actually go over the cars and fix things wrong with them. Like, mine had 4 BRAND NEW tires. I had a question about handling, they took it back and put it on the rack to be sure there was nothing wrong, no questions asked.It helped I knew exactly what I wanted and had shopped for days.

It was a pleasant experience. The service has been great and fast.

My overall experience at AutoNation was very good. Staff was very professional and went of of their way to find the car I wanted.

We loved working with Jasmine. She did an excellent job. She is very responsive, attentive and efficient. We love our new vehicle and appreciate Jasmine's hard work to make it a pleasant purchasing experience.

There is an old saying that going to a car dealership is like going to a dentist. Thankfully, O?hare/AutoNation Honda has proved that wrong for me time and time again. I had bought couple of new cars from AutoNation previously, but this time I bought a used car. It was a very pleasant experience dealing with the sales (kudos to Jasmine Maymi) and the finance team (Mikey Torres). Everything flowed seamlessly and the transaction went smooth as well without the hassle of having to go back and forth with sales manager. Jasmine was phenomenal in helping us throughout the process. Huge shoutout to her and a big thank you to the entire team who helped me have a painless experience!

Service advisor was very good and friendly

Very happy with my Honda CR-V 2021 Hybrid. I cannot recommend Brian Maddox enough!! He was so helpful and informative. I did no feel pressured at ANY point in my conversations with him. He also explained why I would benefit from one package/deal with what I was looking for rather than the other. I felt comfortable and supported every step of the way.

Char in the Service Dept is awesome, I trust her and come to this location because of her.

Excellent service by Charlene. She is very prompt and recommended the required services and completed on time.

Taken my car here for service since I bought it. Can you get prices cheaper somewhere if you shopped around- sure- but they are open and honest about what’s needed and the pricing is still fair. I think the best thing about them is they don’t recommend work that doesn’t need to be done after the technicians look at the car. Appreciate them walking through what was done, what might be needed soon, and checking for recalls. Great experience with their online portal and everyone wore their masks.

Routine maintenance done. Friendly service advisor provided details about my car?s previous maintenance information and recommended future maintenance.

I would like to mention the best customer service by Josh Grant,Service Lane Manager. He took good care of me. Great services at this place.

Chau is the best ! Also goes above and beyond for his customers!! I never have to worry, takes care of my car like it?s his own! Char is great ! Also so helpful and accommodating! They are an incredible asset to your dealership!

Great Personal Service from the Service Dept! I have and will take my car there.

Great service with a friendly reminder which one needs to be replace or if it doesn?t .

Char was calm, polite, friendly and very professional we were treated like a family not as a customer!! She will be the reason that I will continue to go and get service and will tell others to go to ohare Honda

Excellent! Will recommend friends and family to go to this dealer.

As always, a good experience. Which is why I come back.

Car was repaired per conversation with service reps explaination

I loved the service I received at Autonation Honda O'Hare location. Excellent staff willing to help with all my needs and requests! Any concerns or questions I had regarding service or protection plans were answered with great enthusiasm and the staffed didn't stop getting me answers to what I needed. And I had a great service advisor by the name of Joshua Grant! Awesome guy!

I never have a problem with the dealership. They always treat me excellent.

Salesperson Jericho was great! He took the time to patiently answer all questions help us get a good deal.

always friendly and excellent service!

I went to see a honda odyssey and as its an older car i told them i wanted to have my inspector look at it first. The salesman Harvey told me its no problem because they have a five day no questions asked money back guarantee so i can buy it and then bring it back if there are any issues. So i bought the car and brought it immediately to my mechanic who found several issues with the car includong broken ac, broken door rollers, worn out drive belt, low power steering fluid. I was already surprised that they would let a car off the lot with these types of issues, but We brought it back to autonation (on day 3 since purchased) thinking wed offer them to fix the issues or take back the car. Imagine our surprise when before we even tell him whats going on, Harvey proudly pulls out a paper with my signature that they had slipped into the stack at signing, saying that i had waived the five day money back guarantee. He would not answer why such a paper even exists, or why they slipped it in there when i had specifically said i wanted to bring it to a mechanic. I was quite speechless. Fortunately i had gotten a warrantee which covered some of the issues. This is the kind of thing you expect from a cornerahop dealer, not a national honda chain. I feel very shocked and disappointed.

I went to see a honda odyssey and as its an older car i told them i wanted to have my inspector look at it first. The salesman Harvey told me its no problem because they have a five day no questions asked money back guarantee so i can buy it and then bring it back if there are any issues. So i bought the car and brought it immediately to my mechanic who found several issues with the car includong broken ac, broken door rollers, worn out drive belt, low power steering fluid. I was already surprised that they would let a car off the lot with these types of issues, but We brought it back to autonation (on day 3 since purchased) thinking wed offer them to fix the issues or take back the car. Imagine our surprise when before we even tell him whats going on, Harvey proudly pulls out a paper with my signature that they had slipped into the stack at signing, saying that i had waived the five day money back guarantee. He would not answer why such a paper even exists, or why they slipped it in there when i had specifically said i wanted to bring it to a mechanic. I was quite speechless. Fortunately i had gotten a warrantee which covered some of the issues. This is the kind of thing you expect from a cornerahop dealer, not a national honda chain. I feel very shocked and disappointed.

AutoNation Honda in DesPlaines IL REALLY ROCKS! Both the Service staff and management are VERY personable, knowledgeable, SUPREMELY customer-focused and just plain NICE.

My experience was very excellent. The sales lady Mary Rycerz was very helpful and polite. Great service i would reccomend auto Nation Honda O’ Hare

Went in for an oil change. Mr. Josh Grand checked me in and directed me to the waiting room. He was very attentive and professional. Very pleased with the customer service and facility. Will be coming back and recommending to all friends and family.

Very happy with service provided to me. Support representative is vey helpful

Ivan ensured I was serviced quickly and made sure that I was very well taken care of. Definitely will visit again.

I would certainly go to AutoNation first, if I gonna looking be another.

good service clean facility details of what they are doing

The experience of purchasing our Honda was great. Brian Maddox was knowledgeable and helpful in explaining purchase vs. leasing. The reason for the lower mark on the facilities was because the office for filling the financial information did not meet the CDC guidelines. There was no way to safely distance which made me very uncomfortable. I realize the need for privacy, however, offering a customer the option of using the larger outer space would have been helpful.

Went in for an oil change. Josh wrote up the order, directed me to the waiting area and kept me informed of the work on the Honda then proceeded to escort me to my car. Mission accomplished in the best way. I believe Josh treated me with the same care and professionalism he would want his own mother to experience. That in itself condenses the overall experience and seals the deal that I will tell everyone and anyone that AutoNation Honda truly has the customer in mind. Thank you, Josh, and thank you AutoNation Honda Services.

I always appreciate the clean waiting room and efficiency of the personnel. I always feel completely comfortable there.

Nice service ONLY on the day I bought the car. Terrible after-sale service! The battery was out of order with leaking electrolyte in 2 weeks after I bought the car from AutoNation and they didn’t provide free battery replacement!

I recommend Auto Nation Honda for quality service done on my car. I appreciate their multi point inspection service done on my car.

I always receive excellent service from the AutoNation service department. I felt that the safety measures they implemented during Covid was another example of how AutoNation responded to their customers' need to feel safe while maintaining the upkeep of their autos.

Make sure to check for unnecessary vehicle plan protection and dent protection for used vehicles on your final contract before you sign it. They were added without consultation. Once I tried to contact the financial manager, my phone calls will never get through unless I *67 the call and went through ?sales of new cars? . Make sure you do check the contract before signing and to clarify any discrepancies that are on it. Also, the insurance man that they provided for me so that I could get the car that day, never answer the phone, nor my questions just like this dealership. Good luck! Review your contract !

Excellent service by Alex job. He explained the features of the car and made the process easy.

I took my car for oil change.had appointment at 4:30. Got there on time but they make me wait for 15 to 20minute before they help.I under stand if they are busy but there was no one there I was the first one in line they had 5 service people we there. Very disappointed with there service.

Service agent was very professional and helpful

Brian was great to work with and he helped me select the items I really needed during my oil change.

Our experience was great. We purchased two vehicles from Joe Appleby this year. Both times we had no issues.

Pretty painless. Anna Marie Abbate is a very nice salesperson.

Service was prompt and I received a discount on oil change and maintenance! Attendant was thorough and respectful.

Good service experience. Staff are attentive and helpful #patricia#wayne

Fast and efficient service!

I visited the Honda dealer to get my oil changed on my Honda CRV. It's a fairly new car and I purchased several oil changes with my service package. I was greeted by a person named Brian who was extremely nice. Since this was my third oil change at the Honda dealer I knew the routine. Unlike local places that change oil, the Honda dealer takes a minimum of 1 to possibly 2 hours. Unfortunately I waited 2 hours. I was prepared with my laptop so I didn't mind the wait. The customer service is commendable, Brian was professional, kind and focused on customer care. I didn't mind the wait (I kept busy) but others may find this unacceptable.

I had a service visit on 12/23/20 at AutoNation Honda O'Hare. Everything went fine and in timely manner. Great experience through the entire process. Great working with Josh Grant Service Advisor. Thank you, Josh and team.

So I purchased a Nissan Pathfinder 2017 from the dealer, I also purchased an extended warranty. The car only has 40k miles so is under the power and tran warranty. I had my car towed to Honda O’Hare I was having issues with the car not staying on. The service representative told me not to worry because I had purchase the Platinum Extended Warranty and besides my car still had the manufacture warranty. To my surprise I was told that Hond O’HARE was not able to work on the issued because it fell on the power and tran warranty, the car had to be towed to a Nissan dealer so that they could resolve my problem. I said no problem I just need my car to work. I get a call from the Nissan dealer and I was told that the issue with my car is not a power tran but an issue that is cover through my extended warranty, however I had to pay a deductible because the work was being done at a different dealer. I’m not a mechanic, I have no clue on working with cars but for Honda O’Hare to tell me that they can not work on my car I find that hard to believe. Do they need better mechanics, I’m highly qualified mechanics? Had Honda O’Hare worked on my car I would not be out a deductible of $100. I called the Honda O’Hare and left several messages never got a call back. I don’t understand what ever happened With customer service? Why was it that Honda O’Hare service department was not able to fix the problem? And how come I never got a call back? No call from the service manager, no call from the General manager Over 4 days and no return call, how do they stay in business?

Brake fluid was low. Problem fixed by tightening of loose part. Dealership didn?t try to make it a bigger deal than what it was.

This is my second car I purchased here and I love it! My salesperson Antonio did such and amazing job helping me decided what I wanted and helped me set everything up! Very friendly and professional! Thank you to Preston, Michael, Jasper, and Antonio for helping me get the car I want! I will continue to recommend this place to everyone! Thank you guys so much!!!!!

Bought Honda CR-V 2020 from automation on 12/14 sales man was very helpful and informative. I would recommend everyone to visit automation Honda for you next car

My technician Shaun was excellent. However, due to three people being out, I had to wait three hours for an oil change and rear differential fluid service at no fault of the technician. It would have helped to know about the delay earlier to set expectations or have someone else come and let me know. The work was done to my satisfaction.

Excellent service experience! Timely, efficient and safe handling of my car and myself. Thank you

We have purchased 2 cars from this dealership. We have always had at least one Honda in our family since the 1970's, Autonation has been great. The Sales team and the Service team have always been very helpful and willing to make sure to take good care of us.

The sales experience was great working with the finance guy. Mikey was informative and went above and beyond to make sure I understood and had my questions answered. I came back the next day to talk to the GM Preston about a negative experience I had with the car, and they quickly made things right. Sales manager Luis spent 45 minutes answering questions and giving me tips about my new CRV. I would recommend coming here to buy your car.

I don?t understand why a service customer with an appointment must wait for a service advisor for 15 minutes or more.

Outstanding service and care. I have been using Auto Nation for more than 20 years now.

Friendly staff clean facility very accommodating definitely would return and recommend others to purchase their vehicle from here it?s my 2nd purchase and am very satisfied with them

Went for oil change for my 2016 Odessey van. Service was great! Applied a coupon for discount and was finished in a timely manner. Will return for next service needed

Very friendly and knowledge staff pleasant ride/shuttle to work.

Fantastic, quick. Had an oil change and alignment done. They were awsome as always.

Friendly service advisors. Service advisors are very knowledgeable. I was in on 12-03-2020 for a problem with low tire pressure and Josh the service advisor was very kind helpful. I recommend this dealership as friendly and very helpful.

These reps have always been helpful, understanding and curteous. I just wish the waiting room had better chairs; they're not very sturdy for my back and hard to get out of them to stand up.

Straight tothe point service, repairs fixed my problem. Service dept very polite and helpful.

Roksana is the best sales rep! Made the car buying process super easy for me, thanks again guys!

Great customer service by Michael and very professional and helpful with great time .

My wife and I are most satisfied with your Sales Associate, Job Alex. He is personable, customer-oriented, and - because we were also interested in Toyota?s RAV-4. - knows his Honda?s! We trust him.

Everything look good , but problem is waiting area. I think they need to provide more facilities during car service

Ivan took extra special care of my car. I was very happy with his service and the attention I received.

My adviser, his name is Andre Ansari is very knowledgeable about car care . He also has a pleasant personality, that you won’t hesitate to ask questions. I will look for him on my next visit to AutoNation Honda O’Hare

I think even in Covid businesses are taking advantage of this to reduce the attention they normally give to their customers! We are assign a appointment prior to coming ! Why can’t these papers be printed ahead of their arrival ! Instead we waited when agents walked around ! I’m thinking somewhere there’s should be more streamed to be more affective ! If Covid was an issue they would had been less customers allowed in , but this wasn’t the case! Yes there was a person apologizing which was t her fault anyways ! You need to work on this process when we drop off the truck or car ! We looked out no mechanics were working or taking cars in !

This is my second visit to O?Hare Honda. At both times for my service Mike was our representative. He made our visit easy and seamless.

I always have a positive experience at AutoNation Honda O’Hare, and this last time was no different. Despite being a little busy I was able to get on & get my oil changed. My service guy Josh Grant was very personable & let me know what else I needed taken care of, please make sure is well compensated for his customer service skills.

Did my Car Shopping at AutoNation Honda O'Hare. Got a good deal on my new CRV, there was no pressure car buying Experience . Edgar was a excellent salesman to deal with !!

I went there for mantainance and oil change , Ivan at the desk did a great job !

I purchased my Honda CRV in November 2019. I negotiated 2 free oil changes to seal the deal. My husband took my car in recently for the oil change. The service dept said that they had no record of the free oil changes. They also rotated my tires without prior permission. I had to pay for both. I received no less then 7 emails asking for a review. I responded to an email from service dept noting my dissatifaction . No response. Therefore I am submitting this review.

Mike from the service center was very helpful and very nice. He called me a couple times to give me updates on what needed to be done on my car. He also gave me a print out with other services I might need to get in the future with prices listed. He was very helpful and I will definitely be coming back for service.

It was a good experience. Everything was done efficiently and professionally. I was able to get into a new lease on an HRV without stress or concern. Mary in customer service was great and Nick in finance was very helpful.

I came in to Autonation O'Hare Honda because my brand new Honda CRV right rear tire was losing air. They were very busy but, the Service Manager took it upon himself to fit me in. I only waited about 1 hour & they changed the oil with a coupon also.

Dealership has yet to terminate my lease 31 days later despite purchasing the vehicle for the buyout price.

good Mike was very pleasant and helpful and accommodating

They were prompt and reasonable.Didn?t try to sell me something I. Didn?t need.Honest and reliable.

Outstanding in every way. Daniel covered every aspect of the repairs needed, and car was taken care of for repairs. He kept me up to date on everything.

Service Advisor Michael was knowledgeable, polite and helpful. His computer system was not working for prepaid service. He apologized for a delay, brought a supervisor and found a solution, so my car can be serviced.

AutoNation Honda O’Hare has excellent service and I highly recommend them for all services on your Honda. They are the best around!

Easiest, most straightforward car buying experience I’ve ever had! Truly a no b.s. experience!

The team is very helpful and knowledgeable, they wen every little detail over my Honda Odyssey and my receipt. I will definitely recommend this dealership for purchases and/or services.

No issues and problem was rectified. COVID safety being practiced.

I purchased this vehicle from this dealer and have always had my car servised there with confidence.

I brought my Honda CRV in for service, as the maintenance light had alerted me. The service that I received was, as usual, superior. My car was serviced quickly. I was called in advance so that I knew what they would be doing, and I was told when the car was ready for pick-up. This is the third Honda that I purchased from this location. The service department is the reason why. Dan, thank you for your attention to my car’s needs!

The people from AutoNation went out of their way to make my buying process as smooth as possible. Every issue that I brought up was addressed exceptionally.

Yesterday I went to get a service from Honda to fix my car and I wanted everything that I told them to fix but none of it was fixed, the only thing that they fixed is the light. I am very unhappy with their service because I’ve been going to Honda service for two weeks and the service is really bad and it’s just a waste of time that I have to keep going back there.😡😡

Great service they are friendly knowledgeable and won’t pressure you into anything. They are very professional and will honestly do their best to get you a great deal, one that fits your budget one you can afford. They are there for you first and then themselves, we had such a great experience buying a car we will never go elsewhere. Jericho is the best salesman ever thank you for everything!

iven Rivera took care efficiently the defective parts of my Odyssey. He suggested to do the more important problems that the car got to save me some expenses. Great adviser!

Whether you're looking for a new or used car you will get an excellent deal from AutoNation O'hare. I bought a 2012 used Subaru Forester from them, low mileage, and a very good price. I bring my Forester there for service and they have done an excellent job. Their service dept. is honest, they don't say you need this done when you actually don't need it done yet. I appreciate their honesty.

Unfortunately - there is a policy around COVID that is simply not being adhered to. As a customer who previously had incredible experiences here, I am extremely disappointed and left before I even had my service done today.

I initially had a problem with my warranty but once I talked to Blake the Service Director he was very helpful with sorting out my issue. So at first a not so good experience but Blake completely made up for it. He was very professional and friendly. Thank you guys for your help.

AutoNation has a great selection of new and used cars for any budget. Job is wonderful! He made the entire process so seamless. I would highly recommend asking for Job when you arrive!

My experience with AutoNation Honda was excellent while purchasing my Honda CR-V EX-L .Special thanks for my sales rep.Moe .He was so professional and helpful with every step from being to end my purchase.

I had a very pleasant buying experience. Dealer inspected the car before purchase and made needed repairs. I felt I was getting a safe reliable car because of it. They cleaned and detailed the car prior to delivery, it looked great. Dan the salesman was very professional, polite and courteous. He answered all my questions directly and truthfully. The no haggle price was fair and was nice not having to negotiate. This was a low end purchase but I never felt I was getting the "bumbs rush". Dan was great. I wish all my car buying experiences went this well.

My experience with AutoNation was excellent while purchasing my Honda CR. -V EX-L .Special thanks for my sales rep. Moe .He was so professional and helpful with every step from being to end my purchase.

People are friendly. They explained in detail before any work is done. Good service.

Outstanding, had a new service advisor, never worked with him before, he was excellent, very knowledgeable and got me out of there ahead of schedule , once again it's the service that keeps me coming back.

Mechanics are very Knowledgeable.

Over 2h just to change the oil.

Dan was a great service rep Dan was a great service rep

Excellent service, it’s nice to have a place to go and get your car repaired without worries.

Wonderful service I recommend this dealership

Excellent customer service, great price with special offers.

I had an awesome experience with Autonation Honda and their sales reps Dario and Brian while purchasing my Accord Sport 2.0. It was perfect and they also took care of some requests I made. The car is awesome and everyone in the dealership was really nice.

Awesome dealership and awesome staff. They are following all the safety norms and made my purchase an awesome experience. I was treated really nicely and Brain and Dario really took care of all the things. I would recommend buying a new car from here.

I went to this dealer via the Costco car buying program. The transaction was easy and fast. Brian, the salesperson was great. He was personable, low key, very informative and responsive. I would recommend asking for him if you go to this dealership.

Very polite and customer oriented staff! Overall excellent service!

great service. I will highly recommend to anyone!

Great customer service and very polite

I recently had my passenger door mirror ripped off when a driver opened his door right into my car. He drove off and didn’t get information. I have been getting my service done at O’Hare Honda and have always been happy. This time my serviceman was Josh and he was outstanding. I recently had knee replacement surgery and I am still not at 100%. Josh helped me up the stairs and then kept me advised of the time. He said it would be done at 1:15 and at 1:13 he came and got me and then was kind enough to help me down the stairs. He was very personable without being condescending. I would recommend him to everyone and have you find more like him.

I would like to share my wife and myself’s buying experience at O’hare Autonation in Des Plaines. When we arrived around 1:30pm on Wednesday July 29th, we were greeted by Dario Romero, our salesman. When we came in we already knew what we wanted to see, the 2017 Honda Accord. Darrio brought the car out which was dirty as it was sitting at the dealership for a while according to the Carfax. The test drive went well and we wanted to look at the financing. We filled out the credit application, we negotiated a term that we were happy with and this is when things started going bad. Once we were approved they checked on us frequently on getting the down payment as we waited for clearance for the large amount to clear our bank debit card. Once they got our deposit we waited for another 5 hours to see the financing person. As they kept telling us they we will be right with you as more time passed. I was told by the financing person they fired the other financing person the day prior and that is why they were backed up. During this 5 hour wait, my I went out to his car and saw our salesperson, Dario talking to who appeared to be a technician. They were looking and pointing at the passenger side of the car. At the time we thought nothing of it but later we find out why. Later after this Darrio mentions multiple times, since the car is used we should get it waxed and detailed. Finally, after going through financing we leave the dealership at 8:45pm it is dark and raining. We have not seen the car since the test drive. The car is parked outside and we do one more walk around only to discover a large hole in driver side taillight. This hole was not there prior to the test drive. We go back inside to tell Darrio and he almost acts like it was there before. But they agree to fix it; he says they will take care of us. He said call service and they will set everything up. He followed up with that he was off the next day but text him if we needed anything. The next morning, in daylight, (Thursday) I discover scratches on the passenger side door that was covered up poorly with touchup paint. I then texted Dario to bring it to his attention. He said there is nothing they can do about it but he can get us some touch-up paint from service. We declined and request if we could get 2 free oil changes or a free detail as we felt there was obvious deception to try and hide the scratches. He replies he will talk to his service manager. This same day we schedule a service appointment for Friday morning, we are told come in and they will change it. We arrive Friday morning only to find out the part was not there and we drove 1.5 hour round trip for nothing. They inform us we can come back Saturday; however, we could not because we were in town for my mother-in-law’s funeral, which was Saturday. At this point Darrio brings in his sales manager to speak with us who became very rude and condensing. We ask his about the free oil changes or detail at the Autonation in White Bear Lake, MN (still 1 hour from where we live). He says we can’t do that, I can’t ask another Autonation to do that. We insist on the touchup paint and that the dealership may have done it to conceal the scratches. He replies with you don’t know that I could have taken the lease in like that. I have plenty of new cars right over there. He gave the impression that if we wanted a car in perfect condition we should have bought new. He then first offer to have the Autonation in White Bear do the taillight for us (even though he previously stated he couldn’t have another Autonation do work for him). Then he says well come in tomorrow (Saturday) and we will take care of you. To which we reply that is the funeral. His tone then changes and he offers to give us a loaner. We decline. Then he says Darrio will take care of this, with him standing there. We will contact you as soon as we get the part. Saturday comes we call in the early afternoon only to find the part is already there, no contact from Dario and the dealership. We make the appointment for Monday, which was also the say we were supposed to drive back to Minnesota. As a result we had to drive back Tuesday. It is not until Wednesday August 5th did Dario inquire about getting the taillight fix. This is disappointing that we were treated that way. In all likeness if we drove off with the broken taillight it would have never been fixed. We feel very much deceived by the dealership. We don’t want to make it racial but as we are both black one cannot help but wonder.

When my wife and I arrived around 1:30pm on Wednesday July 29th, we were greeted by Dario Romero, our salesman. When we came in we already knew what we wanted to see, the 2017 Honda Accord. Dario brought the car out which was dirty as it was sitting at the dealership for a while according to the Carfax. The test drive went well and we wanted to look at the financing. We filled out the credit application, we negotiated a term that we were happy with and this is when things started going bad. Once we were approved they checked on us frequently on getting the down payment as we waited for clearance for the large amount to clear our bank debit card. Once they got our deposit we waited for another 5 hours to see the financing person. As they kept telling us they we will be right with you as more time passed. I was told by the financing person they fired the other financing person the day prior and that is why they were backed up. During this 5 hour wait I went out to his car and saw our salesperson, Dario talking to who appeared to be a technician. They were looking and pointing at the passenger side of the car. At the time we thought nothing of it but later we find out why. Later after this Dario mentions multiple times, since the car is used we should get it waxed and detailed. Finally after going through financing we leave the dealership at 8:45pm it is dark and raining. We have not seen the car since the test drive. The car is parked outside and we do one more walk around only to discover a large hole in driver side taillight. This hole was not there prior to the test drive. We go back inside to tell Dario and he almost acts like it was there before. But they agree to fix it; he says they will take care of us. He said call service and they will set everything up. He followed up with that he was off the next day but text him if we needed anything. The next morning, in daylight, I discover scratches on the passenger side door that was covered up poorly with touchup paint. I then texted Dario to bring it to his attention. He said there is nothing they can do about it but he can get us some touch up paint from service. We declined and request if we could get 2 free oil changes or a free detail as we felt there was obvious deception to try and hide the scratches. He replies he will talk to his service manager. This same day we schedule a service appointment for Friday morning, we are told come in and they will change it. We arrive Friday morning only to find out the part was not there and we drove 1.5 hour round trip for nothing. They inform us we can come back Saturday; however we could not because we were in town for my mother-in-law’s funeral, which was Sat. At this point Dario brings in his sales manager to speak with us who became very rude and condensing. We ask his about the free oil changes or a detail at the Autonation in White Bear Lake, MN (still 1 hour from where we live). He says we can’t do that, I can’t ask another Autonation to do that. We insist on the touchup paint and that the dealership may have done it to conceal the scratches. He replies with you don’t know that, I could have taken the lease in like that. I have plenty of new cars right over there. He gave the impression that if we wanted a car in perfect condition we should have bought new. He then first offer to have the Autonation in White Bear do the taillight for us (even though he previously stated he couldn’t have another Autonation do work for him). Then he says well come in tomorrow (Sat) and we will take care of you. To which we reply that is the funeral. His tone then changes and he offers to give of a loaner. We decline. Then he says Dario will take care of this, with him standing there. We will contact you as soon as we get the part. Sat comes we call in the early afternoon only to find the part is already there, no contact from Dario and the dealership. We make the appointment for Monday, which delay

Arrived at 3:30 for a 3:40 appointment. Was not checked in till 4:40. Was going to wait for the car to get oil change, asked if I can get a shuttle, person that was “helping me” said 7 miles is too far for the shuttle.

called for an appointment for an oil change and was asked to be there in 20 mins. i thought great quick in and out. when i got there stood in line for 40 mins. then another 2 hours for the oil change.

Kudos to Mike Stefanluk for an excellent service.

Great experience. Car was very well priced and with the no haggle pricing made the process very easy. Both the sales man and the finance guy were extremely helpful and knowledgeable. I wouldn't hesitate to recommend this dealership to anyone.

The Service staff Agosto who attended to me did an excellent job. He is an experienced and doing a good job. He is so respectful.

Half the employees were not wearing masks. 1/4 of the ones who were wearing masks had them down under their nose or chin. When I cited my concerns they told me I could wait outside as if the people getting in my car to move it to work on it who have already been in hundreds of other peoples cars shouldn’t concern me. Not to mention the employee with his mask under his chin while he was asleep on the phone at a service desk while there were 3 people waiting in line, I have a picture of him for proof!

I have been a customer/client of AutoNation O'Hare Honda since 1996 for lease, purchase and all my Honda service. I have always had fine experiences with the Service Department from the front desks to the services performed.

Great service. staff is very cooperative and slso let us know the problem about the car proactively

Have been a customer for over 15 years. Never disappointed

Char is always wonderful to work with. Very helpful in deciding what service your car needs.

Was fast and and very friendly service. I will be back again to this location. Thank you

Job Alex in sales assisted us in our first purchase of a new car in 11 years easy. He is nice, efficient, professional and didn't rush us. He went over every aspect of the new technology and invited us back to go over whatever we need help on understanding. Job is our salesman for life! Greg Stone, the manager was welcoming and followed up with us. And, I must mention the Finance Manager who kept us laughing. Our car purchase was a great experience overall! We love all Hondas, especially, CRV's but our new 2020 CR-V 1.5T AWD TRG is the best car we have ever purchased. We love it! 🥰

Advertising used cars for sale on Autotrader that they don't actually have in inventory. I was assured by the salesman that the car was there, made an appointment to test drive it and SURPRISE, when I showed up the car was not there. Apperently, they NEVER had it and claimed it was a trade in that fell through. So, the deal falls through, but you advertise the car for sale on Autotrader anyway ??? What kind of scam is that ? I think I know exactly what kind....

Had an insurance claim - char was excellent with me and the insurance company - the entire process was painless and the work was done Accurately and without delay

Mike worked with me as there was a condenser defect involved.

5+ stars! WOW! Where do I even begin. AutoNation Honda O'Hare, you all made my FIRST car buying experience amazing. There are so many words that I could say. I 100% am so happy I decided one Tuesday evening to stop on by and see a Honda Fit. When we first arrived, we were greeted with "Hellos!" The show room was super clean, professional and you could tell people were excited to be there. We waited at a table for a very short time and were greeted by one of the most amazing person I have ever met. MARY! Mary is a GEM! I seriously can't even find words to describe how truly blessed I am to have met Mary. She was warm, kind and greeted us as if we were family! She was not a pushy salesperson who just wanted to sell me a car. I have been to other dealerships where they don't get the chance to get to know you or what you want to accomplish when you are there. SHE did. Mary went above and beyond anything I have experienced in my life. I have worked in customer service for 12 years and the level of professionalism, caring and truly listening was incredible. We all took a test drive in a 2020 Honda Fit. It was amazing. Mary was not pushing any sales at any time. She was creating a genuine friendship. She took the time that Tuesday evening to look at the car, answer many questions, options for pay plans etc. She did not rush us at ANY point. We made an appointment to come back on Friday. I was so excited for Friday! I asked her if we could take a look at one of the used Honda Fits. We took a look and I really felt that the new car I had test drove on the previous Tuesday evening was for sure mine. Done and done I bought my first car which was a BIG thing and a BIG goal for me to accomplish. I bought a new 2020 Honda Fit and I have been loving it since then. It's not just a car to me, it was bought with the biggest friendships I left with from Honda AutoNation. Nick, in financing, did an excellent job with speaking with me about all of the different coverage options and took the time to go into detail. He made sure that I had all of my questions answered. He was professional and had a personality of caring and wanting to help. At the end of the day, the atmosphere and the kindness of everyone made me want to stay!! The day of buying your car is long but it didn't feel like it at all. The level of customer service here is incredible. I will be taking this to the highest possible rank at corporate. Honda AutoNation is amazing. Mary, Nick and everyone at Honda AutoNation, THANK YOU for all you have done! I will recommend you all to everyone I know interested in purchasing their next vehicle. You have a customer for life here! :)

My Great Aunt, Lorraine Nerecbecki, is 93. She always services her Accord at Autonation Honda OHare. Char treats her like a queen! It makes her very happy. She feels wanted and appreciated. Char is THE BEST. My whole family would like to thank Autonation and Char specifically for taking such great care of her. She is very important to us. KUDOS Char! You are #1 in our book!! Emily Lynn Cappy

Our family has purchased 4 cars from AutoNation Honda O'Hare (then O'Hare Honda) over the past 20 years. Service is outstanding, sales & management people pleasant & helpful and a good price for all purchases. We've had the same salesperson Job Alex for the last 3 purchases, most recently a Pilot. Job is always fully informed and quick to respond to calls and emails. We always fees assured we're getting a good & fair deal from him. The finance associate Jose Carrasco was very quick & efficient, explaining financing and extended warranties but not pressuring us to anything. The sales manager Greg went out of his way to locate the color we wanted and get it in quickly before we left for a trip. All in all a very good experience and we recommend them highly.

Job Alex was very helpful with excellent manners

Terrible. Went in for oil change. My car didn?t move from service area for 1.5 hours until I asked the rep. And they only did oil change not the multi inspection because the guy said we?re closing.

The staff was extremely professional while also being very personable during a period of long lines and hot weather when I was there. Josh Grant was a trove of knowledge that made the whole experience with servicing my car go smooth. Would definitely recommend.

Service and staff are spot on!! Everything was truly exceptional during my visit!

Service was efficient, timely, and professional. My service rep Char Gauer was excellent.

I bought 2020 Honda HR-V Mr.Job Alex did fantastic job I would give 5stars He is best sales person I ever seen