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Welcome to AutoNation Honda O'Hare. We look forward to serving your Honda needs in the Des Plaines area. Before you stop by for a test drive, be sure to read our happy Honda customer's reviews!

Recent Reviews from AutoNation Honda O'Hare

Unfortunately, I had a very poor experience at Autonation Honda. I'm typically not the type of person to write negative reviews online but I feel like I should share my experience. I've been in the market for a 2018 Honda Civic Si Sedan. I finally found a few at Autonation Honda. I was a bit hesitant to drive out to their dealership because it was an hour away but I really wanted to see the car in person. I emailed the dealership to express interest in the car and they reached out right away. I proceeded to schedule an appointment with one of their sales advisers to look at the car the next day. The day of, an hour before my appointment, a sales manager calls to confirm my appointment to which I told him yes. Obviously they knew I was coming in and they should have known which car I was interested in. Well I get to the dealer and the car is no where to be found. The sales adviser I was working with had no idea where the car was and was basically looking at me for answers. We spent some time trying to track this car down before she found out that the car might have been in the body shop due to some lot damage so therefore not available. I understand that life happens and accidents in the lot happen. What I dont understand is how the sales manager calls an hour before to confirm an appointment to look at a specific car and DOESN'T make sure they the car is still available. We tried looking for the 2nd car they supposedly had in stock and wasted some more time looking for that car and it was nowhere to be found. Apparently that car couldn't be sold due to some manufacturer issue. Its mind boggling that the sales people don't have that information readily available so that they don't waste the customer's time and their own time in searching for these cars. The sales adviser I worked with also wasn't very knowledgeable. I'm not sure if she is new and just lacks confidence but she needs to step her game up if she wants to be successful in her craft. The entire time we spent looking for the cars she was acting like we were "buddy buddy". I'm there as a customer interested in buying a car, not to find a new friend. I tried asking her a few question on the actual car and it the Coupe was essentially the same and all I got were answers like "yeah, I think so. It should be". If you are selling cars, you should know about the product you are selling. You shouldn't give customers a wishy washy response. Overall, it was a pretty negative experience. Hopefully this is something that the dealer will look at and learn From for future customers.

Erwin Hernandez Jul 20, 2018

Bought a used 2011 Hyundai Tucson from Autonation Honda O'Hare (AHO) on 3/6/2018. On 4/12/2018 I called the Illinois DMV to see when my title was. Turns out it was still sitting at the dealership, hadn't been sent to the DMV 5 weeks after I bought the car. Made several calls to AHO and left messages for Dana Armitage and Shahbaz Sheikh. Even opened a chat session with staff at Autonation Headquarters before the general sales manager, David Saloman, called me back. Turns out the original title was issued by Florida, and AHO hadn't sent it to Florida to get it properly transferred. David assured me he would expedite the matter and promised me via email on 4/16/2018 "I will stay on top of this as I said until we are at the finish line," Turns out he didn't. On 5/1/2018, I checked with the Illinois DMV again, and no title had been received. Checked in with David to find out what was going on and was told the title had been FedExed to the Illinois DMV, and he would call me back with the tracking number. An hour and a half later, David told me AHO got the title on 4/27/2018, but now "the natural disaster form was filled out incorrectly". This form certifies the car was not damaged in a hurricane. David vowed to send a representative from the Florida Autonation dealership near the owner (5 miles away) to get a new form filled out. Turns out they just FedExed the form and then waited for over a week for it get back. Fortunately for me, one of the kind people at the DMV (yes, there are many of them there) gave me a number to another DMV staffer whose job is to keep and eye on dealerships. Pete made several calls on my behalf, and told me AHO was being fined. Finally, on 5/9/2018, Pete told me the title had just been received at the Illinois DMV. A mere 2 months after I bought the car and 3 months after AHO got the car from the original owner. Don't trust this dealership to do anything they say. And good luck on ever getting them to return a call or give you a straight answer.

Joe Slovick May 15, 2018

Awful experience. I would strongly suggest looking elsewhere for a vehicle. First, the finance guy, Brian, says it will be 10 minutes and he’ll have everything ready for me to sign. 45 minutes later, as they’re closing, he comes and gets me, saying there was something urgent that needed to be taken care of ahead of me. Whatever, I was fine with that but then he gives me a title application to sign and walks out of the room. After looking at it, it’s a title app for a different vehicle and different person. He came back, found the right paperwork and I sign everything. After that, he nearly forgot to have me sign a release on my trade-in vehicle and seemed more concerned about “going out for pizza and beer” after work. He even invited me to go (I didn’t). So the next day, I get an email that Brian accidentally gave me both copies of the contract and I had to take a picture and email it to them. Here’s where things get annoying. So I was titling the vehicle in Michigan and paperwork was to be sent through the dealership’s 3rd party titling company. I was given a 30 day temporary plate and told I should receive my title in 2-4 weeks. After 4 weeks and a few days before the temporary plate was to expire, I followed up with the dealership to see if they knew when my plate and registration would arrive. After a day waiting I received an email that said I needed to sign a power of attorney paper for the titling company. After a little more pressing, I was told by Brian that the titling company made a mistake and accidentally read the “MI” as a “WI” and they tried to title my vehicle in Wisconsin so they needed a new signed and notarized form. None of this made sense, as it seems pretty tough to confuse an MI as a WI. So I followed up with the titling company to get to the bottom of everything. The titling company said they didn’t receive the paperwork until a week before the plate was going to expire and that the dealership were the ones who made the mistake. I asked them to send me a copy of the paperwork and sure enough, it had a “WI” typed on it. After finding all this out, I have Brian another opportunity to come clean, thinking maybe I misunderstood what he told me the first time. Again, he said the titling company thought it was supposed to be titled in Wisconsin. So, after being lied to again, I took matters into my own hands and sent everything directly to the titling company. I confronted Brain on his misleading comments and he said he would forward my emails to his general manager. I never heard from the general manager which leads me to believe he 1. Never forwarded them or 2. The manager got them and just never felt the need to follow through with me. Either way the customer service I’ve experienced has been terrible. TWO MONTHS after purchasing the vehicle I finally had plates and registration and could legally drive it. Did I mention I also got pulled over after the temp plate expired? Go somewhere else for a vehicle.

Adam Mohrman Mar 6, 2018

This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL. To whom it may concern, I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th. My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil. First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience. I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM. Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem. Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership. Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car. To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.

Carlos Montoya Dec 12, 2017

Auto Nation Honda Review: This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL. To whom it may concern, I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th. My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil. First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience. I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM. Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem. Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership. Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car. To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.

Carlos Montoya Dec 12, 2017

conjugate86 Dec 12, 2017

This place is hit or miss. Yes, I bought my car from here but the process of getting the car was a bit sticky. Found the car on Auto Trader and my boyfriend wanted to bring it to a mechanic. They wouldn’t allow us to leave the property with it to do so. They offer a 5 day return period so I had to buy it and then take it to a mechanic, which I did do. The salesperson took us on a test drive, my boyfriend wanted to make little turns left and right in the parking lot. The salesperson refused saying it would make her sick, we didn’t want to do donuts in the car just wanted to make sure the steering was good. He also wanted to inspect the cars body and whatnot in an enclosed area but the salesperson refused. Arrived back at the dealership where the salesperson kept saying “the car is great, right?” “You can’t find anything else like it out there with the low miles.” Asked me repeatedly if she can get the paperwork ready for me. She also stated there were 2 upcoming appointments to come see the car in an hour. I felt rushed and a tad bit of pressure. My boyfriend was still amazed that he couldn’t take the car to a mechanic or do all the “tests” that he wrote down in his phone to check the car. They do offer 100% guarantee return within 5 days if you are not happy so I went with my gut and bought it. She said it would take tops 10 minutes for the financing to be done with. Mind you the place was packed the whole time we were there. The interest rates they presented were not the same that I actually received and I requested 48 months but was forced to do 60 months. The financing guy was a riot. The whole process went smoothly minus waiting forever. I took my car to a mechanic and they did not see any alarming issues. I did have to do a front and back wheel alignment. For the year of the car and the miles and the price of the car was outstanding. I did a lot of research on used cars and really think I got my money’s worth. I didn’t return it and am a happy owner of my new used car. Sometimes going with your gut pans out!

Rachel Ward Nov 23, 2017

The final experience was probably four stars, but the earlier experience was one star. After several phone conversations with someone I thought was a salesperson, I received an email about the vehicle of interest. The calls were all made by me, and the email address was mine, but the email was addressed to my husband's name with mine in parentheses. WRONG CHOICE. I responded to the salesperson (a man) and closed with only my name. The next email was still addressed to my husband. Serious lack of attention to detail. When we arrived with the intention of purchasing the vehicle, the salesperson approached us but, unlike any other salesperson worth anything, did not actually greet us, forcing me to speak first. He just stood there until I said something. He spaced out during the test drive and couldn't answer our questions about the bluetooth saying, "You're talking to a guy with a 10-year-old Star Trek phone." No offer to find someone to help. When we were done with the test drive, I immediately when to the customer service desk and voiced my concerns. At this point, things got better. We were assigned someone new (though neither salesperson knew this at first, causing a little awkwardness at first), and we were taken care of. To his credit, the original person came to us during the final paperwork signing saying, "Folks, a connection wasn't made, but I wish you well." I don't know how long he's been in this position or if something else is going on with him, but some basic training in sales and general courtesy is obviously needed, including NEVER ignore who is sending a correspondence or put a spouse in parentheses. No better way to make your potential customer feel unvalued. If we hadn't already decided this was the vehicle we wanted and if we hadn't been in a position of needed to purchase it that day, we would have walked out upon first non-introduction. It's a shame, because the other people were very nice and helpful.

Margo Schwartz-Newton Nov 13, 2017

The final experience was probably four stars, but the earlier experience was one star. After several phone conversations with someone I thought was a salesperson, I received an email from someone else (I won't mention names) about the vehicle of interest. The calls were all made by me, and the email address was mine, but the email was addressed to my husband's name with mine in parentheses. WRONG CHOICE. I responded to the salesperson (a man) and closed with only my name. The next email was still addressed to my husband. Serious lack of attention to detail. When we arrived with the intention of purchasing the vehicle, the salesperson approached us but, unlike any other salesperson worth anything, did not actually greet us, forcing me to speak first. He just stood there until I said something. He spaced out during the test drive and couldn't answer our questions about the bluetooth saying, "You're talking to a guy with a 10-year-old Star Trek phone." No offer to find someone to help. When we were done with the test drive, I immediately when to the customer service desk and voiced my concerns. At this point, things got better. We were assigned someone new (though neither salesperson knew this at first, causing a little awkwardness at first), and we were taken care of. To his credit, the original person came to us during the final paperwork signing saying, "Folks, a connection wasn't made, but I wish you well." I don't know how long he's been in this position or if something else is going on with him, but some basic training in sales and general courtesy is obviously needed, including NEVER ignore who is sending a correspondence or put a spouse in parentheses. No better way to make your potential customer feel unvalued. If we hadn't already decided this was the vehicle we wanted and if we hadn't been in a position of needing to purchase it that day, we would have walked out upon first non-introduction. It's a shame, because the other people were very nice and helpful.

Margo Schwartz-Newton Nov 13, 2017

The service here is terrible. I bought my Odyssey here and (unfortunately) bought the pre-paid oil change package... so I have been locked into using this dealership for service. Every time I bring the car in for service, the service advisor I happen to be working with "can't find" my service agreement in their system, then when I question it, they find it "but it looks like it expired", then when I question that and ask them to confirm that tire rotations are included, they tell me they aren't. Then I produce the paperwork and show them the exact paperwork from time of purchase and they have no choice but to honor it. However the service advisor usually has the nerve to say something like "well, we'll honor it THIS time". Like they're doing me a favor, even though I paid for this package. I kid you not... this has happened all EIGHT times I have brought the car in for an pic change so far. If that weren't bad enough, even though I bought the extended warranty, when a warning light came on on my dash board, they service advisor told me they had to charge me $187 to check it and 'see if this was covered under my extended warranty'. The illuminated light was pretty straight forward and as a Honda dealership they should know what is covered under warranty, and shouldn't make me pay out of pocket just to diagnose. Additional horrible experiences at this place include that you always have a 2+ hour wait for an oil change, even if you have an appointment; and they just don't have/offer loaners, even for major service other than routine oil changes. Once when I inquired on getting a loaner I was told they have Enterprise rental car on site. Period. Overall, this place makes you feel like you are cattle being herded around. We only went with this dealership because it was a part of the Costco program, but now I know why they were so cheap... you get what you pay for (and get nickel and dined and deceived in the process).

Kristina Heaton Jul 11, 2017

Heartbreak at Autonation Honda Ohare!!! Beware Illinois Car Buyers!!! Friday February 24 I requested information on a 2014 Honda Odyssey EX with 18,192 miles just listed for $23,899. I emailed the dealership for information and Manual Diaz responded with photos and details about the vehicle. Later that same day I offered a buy it now price of $22,500. Manny responded the next morning (Saturday Feb. 25) and said he had spoken to his manager and agreed to the price of $22,500. We live 4 hours from the dealership, so I made arrangements and called the dealership back to confirm I will be coming Monday Feb. 27 with an appointment at noon to test drive and buy the vehicle. We stopped to eat lunch just before the dealership and received a call at 11:30 from Manny saying you should get here as soon as possible, someone else has made an appointment on the vehicle for noon as well. When we get there at noon two ladies from Gary, Indiana are sitting in our vehicle. Shocked and in disbelief that our vehicle wasn't reserved for us because of a communication error with fellow employees we were stuck with nothing after a 4 hour drive. After an hour and half waiting around in embarrassment, they told us the ladies were buying the vehicle. Not shocking that they made the ladies pay full asking price, very convenient for them (extra $1400 in the dealerships pocket). My wife was looking forward to going home with a vehicle after months of searching, so we asked about a new 2016 Honda Odyssey SE. For the trouble we were put through salesperson Samantha thought she could make it right by getting the managers to agreed to a price of $26,000 to make losing the other vehicle a little less painful. The best they could do was $28,613 because they would be losing $1500. After some discussion, we reluctantly accepted the deal at arould 3pm. Samantha was hopeful we could be out by 4:30. We didn't get into financing until 6pm and left dealership at 6:50. After 7 hours at the dealership we finally headed out for our 4 hour drive home. Looking back it was the most humilating and disappointing experience I can remember. I don't believe thats how you should feel after buying a vehicle. Autonation claims to do business by a higher standard, but they are no different than anyone else. It is all about protecting the bottom line and not making things right with the customer. The only reason I gave them 1 star was because of Samantha, she seemed like the only person that cared. I encourage you to send Autonation a message and shop elsewhere!!!

Marc Boettcher Mar 7, 2017

While the salesperson has been nothing but excellent! (Thanks Job) The finance/administrative department is a nightmare. We had purchased the car 4 months ago and finally got it registered with the state and everything just a few weeks ago. Where to start: The VIN number was wrong for which they submitted to the state. So technically i drove out of there with the wrong car, and bad license plates. My insurance eventually got cancelled, and the bank called asking for the title... They realized the mistake and wanted us to come back and sign everything, which was fine, though the dealership is not enroute so took a few weeks to co-ordinate. You would think when we went in there to re-sign, that they would finish all the documents and issue new plates.. but no, that would require some sort of process, obviously which they dont believe in. So, they called again to have us come in and switch out the plates.. I was upset, as they told me the state messed up. Then the "GM" returned my call and accepted that it was the dealerships fault. his words "some $15/hr employee messed up, they are young, etc..." and offered me $50 off a part. When i got there they replaced my plates.. the tech actually broke on of the plate holder sides.. no big deal, except he didnt even acknowledge it. So i go to get by $50 off a part... Nope that not how the parts department works, again no communication between the two.. i Just walked out. You think the GM would call back and ask how it went and if i got what i needed... Nope never happened. But what has happened is another document that they need signed. Again, no process so we got a FedEx document they need signed, and over 10 calls regarding it. Im sorry we have a life, and are not going to jump at your lack of coordination or processes. Still no GM call though, that they are sorry.. Not sure if he was even the GM... Dave something... Anyhow in short, they sales guy was great, only went there cause my family and friend have bought over 7 cars from them... i guess i wont recommend anyone else there. Oh btw when i told the GM we bought 7 cars, he didnt even seem to care! Should have taken my business somewhere else, where i am appreciated as a customer.

Jignesh Patel Feb 1, 2017

AutoNation Honda was very responsive and professional. When I submitted a request for a quote through TrueCar, I received a call within 5 minutes from a sales rep from Auto Nation which was followed up with an email quote for the vehicle I was looking for. When I visited the dealership, they had the vehicle I wanted in two colors (which is more than most other dealers since I was looking for highest trim package 2016 Accord). I received a quote on both vehicles they had in stock, which was same price and the quote received included a photo, mileage, and VIN. Thus, I knew they had the vehicles. I did receive a lower quote from another dealer, but it did not come with specifics and when I asked other dealer for vehicle color and VIN, they admitted that they did not even have the vehicle and did not have an ETA on when they would get one (thus I feel like they were playing some games). I scheduled an appointment with AutoNation, met with sales rep and test drove vehicle. I ended up buying vehicle. Took a bit longer than expected, but it mostly amounted to getting a better deal on my trade-in. AutoNation started on the low end of KBB trade in range for my vehicle and it took some doing to move them up to a more reasonable trade-in price. Overall, the dealership facility looks decent. The waiting area is comfortable with free coffee (like most offer). No issues with purchasing experience except I wish it could have been a bit faster. I never felt like they were playing games with me during the purchase experience. A week later I went back to get a couple items they owed me. No issues obtaining items owed and they washed my vehicle as I would have expected them to do. Only issue with second visit was they washed my car with dirty water and did not dry it. I used a spray and wipe detailer when I got home and the rag became nearly black from the dirty water left on my car. If they don't use clean water and dry your car, you're better off telling them not to wash it. I rate them 4 of 5 stars. Only issues that require improvement is to speed up purchasing (took over 5 hours to close the deal on my purchase) and use clean water when washing car and to dry it.

Angelo Trapani May 23, 2016

This dealership can go to hell. My girlfriend and I came in to buy our first brand new car together here back in August 2015. Already knew what we wanted (a new, stick-shift Fit), needed another car very soon, and were ready to buy. Now, as I explain my experience, keep in mind we're both mid-twenties, college educated, decent paying management jobs, excellent credit. We first started our process with a polite, friendly guy from Egypt (at least that's what his name tag said), who talked with us a bit and helped us look through their inventory to see what they had. We left that day after not finding the exact color we were looking for. We came back another day after not finding what we wanted in the Chicagoland area, realizing we had to compromise on the color. They had a beautiful blue Fit on the showroom floor that was manual that we sat in and examined while we waited for the Egyptian guy to turn up after be paged several times. I assume he was helping another customer. Eventually we were helped by another man, Stan Soczynski, who took it upon himself to save us from our long wait. Stan, at first, was very polite and considerate. He answered all our questions, he even got the blue Fit out of the showroom so we could test drive it. However, the trouble started when we actually sat down to discuss the purchase. I had brought a relative with me who was impartial to the whole thing and has good financial sense, as this was our first new car we were purchasing together and we didn't want our desire of the car to get in the way of being financially reasonable when it came to price. When it came time to sit down and do the haggling dance, Stan didn't want to play. Stan wanted to take his ball and go home. He wouldn't budge on price, even a little bit, even though it was a floor model (a thousand butts have sat in it, a thousand fingers pressing buttons, touching the paint, opening/closing of doors over and over) and it had a deep scratch on one of the doors that went past the primer. Stan wanted us to sign the paperwork and run our credit before he would even discuss pricing. Why? Because Stan didn't believe this young couple in from of him were serious about buying. It's at this time that he also stopped talking to us directly unless we forced him to (especially to my younger looking girlfriend, who happens to be older than I am), choosing to instead direct most of his responses and comments to my older relative. We were all deeply offended by this treatment. When Stan finally decided to play the game with us, he came down $100. That's it. As for the scratch (I should say gash) in the door? I could take it as is and they would give me $200 off (total), or I could let them repaint the door (they said they would do it anyways, as if they "knew" we "weren't serious about buying") and take the original marked-up price. We told them to go ahead and repaint it and call us when it was ready. Because of Stan's overall rudeness and his condescending treatment of us during the entire experience, we instead went that very night to Lisle, to the Honda Superstore of Lisle, worked with a lovely lady who was exceptionally considerate of us, talked to us directly, treated us with respect, and stayed almost an hour past closing to help us purchase our new 2015 silver Honda Fit (manual, of course). She made sure we had everything we needed, that our experience was a pleasant one, that the car was exceptionally clean upon delivery (it wasn't when we test drove it), and that we were overall happy with such a major purchase. She came down on the price for us (much, much lower than what Stan was offering; and all for a car in much better condition), they got us the lowest APR available, and she was extremely helpful in getting my accessories put on (and a loaner car for the day) shortly after the purchase. So moral of the story is this: treat your customers with kindness and respect. When Honda sent me a new owner survey, I made sure they knew just how unpleasant AutoNation Honda and Stan were to us.

Ryan Pallante Feb 5, 2016

I recently purchased a Honda Civic from here (for my daughter) for about 35 minutes. I got a decent deal and decided to buy the car outright. I forgot my checkbook, but put a down payment on my credit card for them to hold it. I work out of town, so sent my wife and daughter in with a check to go pay and pick up the vehicle a couple days later. About 35 minutes down the road, the service engine soon light came on. They immediately returned the vehicle to the dealer. They told my wife it was a $250 part, but they'd fix it for free. Wow, how generous of them! My wife is no dummy and we had an OBD scanner in our vehicle. She checked it before returning it and it was a $15 part. She wasn't there to deal with this kind of issue and just asked for her money back, so I could deal with it when home. Multiple people pulled "sales tactics" to try and get her to keep the vehicle. She had to repeat the story multiple times. She put her foot down and they finally stopped the pressure. She was literally there for over 5 hours and all she was supposed to do was drop off a check and pick up a car. When she asked for the check back, they said it already left the building and they'd mail me a refund. A week after this ordeal we went on vacation and when I came back, there was still no check in the mail (two weeks later). So, I called them on a Thursday, they told me the check was sent out two days prior, on Tuesday. 4 days later (Monday), I get a call that they DIDN'T mail the check but it was ready to be mailed. So, they lied when I called on Thursday. Unreal. I have a gut feeling that the mechanics cleared the service engine soon light, hoping it wouldn't come on for a few days, so I'd be stuck with the repairs. There wasn't one person there I had dealt with that seemed honest. I felt like I was at Joes Used Car Emporium on any street corner USA. Very unprofessional, dishonest and untrustworthy. I would NEVER purchase a vehicle from this place.

jmk Jul 31, 2014

So, lets begin that the general manager Steve from AutoNation Ohare Honda reached out to me to help solve some issues I was having with his dealership. I appreciate that he did and when I talked to him on the phone he sounded genuinely sincere and wanted to help me. He did solve me issue with the GAP insurance refund and he said he wanted me to bring in my car so they could look at it and he said he would help me out anyway possible to get my car fixed. That's where everything went down hill. I took my car in on 2-28-14 so they could look at the thumping sound from my one tire that is cupped and alignment issue that was found by another Honda dealership. After I dropped off my car and received an awkward drive to work from one of their porters I received a phone call a couple of hours later from the general manager. He stated that the technician, the service advisor and he himself visually inspected my tire that was stated as being cupped and they found no issue with it and in fact it was the best tire on the car. I asked if they test drove the car to see that they hear the thumping noise. Steve told me that they were in the process of rotating my tires and then they will road test my car to see if they hear anything. I received another phone call 5 hours later from the service advisor, he stated that my car was ready for pick up and that there was absolutely nothing wrong with my car. I asked if he test drove my car and he said "yes we did, 11 miles worth. I drove it, Steve drove it and the service technician drove it and none of us could hear anything wrong." I told him I would trust his word. I went and picked up my car and was actually surprised I didn't have to pay anything considering other people on here saying they were charge $90 just for them to look at their cars. When I picked up my car the advisor told me that he thinks the other dealership was trying to pull one on me and was trying to get me to buy things I didn't need, which I highly doubt since they're the ones that told me to bring it back to Ohare Honda for service to see if they would help me out with a discounted tire or something. Anyways, I get in my car, drive away and in a matter of 5 seconds I heard the thumping which was 10 times louder than before since the bad tire was now in the front. It was so loud that it was rather annoying and unbearable on my hour commute home. On my way home I called Planet Honda in Matteson who initially found my issues and scheduled an appointment to have them fix my car. $550 later I needed two new tires and all four wheels were out of alignment. Planet Honda even showed me the old tires, I'm not even close to being a mechanic and I could clearly see the cupping on the old tires. And WOW! When I drove away with my now fixed car it was night and day comparing how the car was before. My car is now super quite and perfectly aligned, no more slight pull to the left. Ohare Honda is the worst, Not only did they waste my time but it seems like they didn't even want to fix my car from the get go. They basically were telling me I was making up the thumping noise I was hearing. Either, Ohare Honda has the worst service techs and advisors who don't want to do work or they are complete idiots. I will not be doing any further business with Ohare Honda in the future. Thanks for trying to help Steve, but you failed horribly.

Andrew Kowalyszyn Mar 5, 2014

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