I have had our vehicles serviced at O'Hare Honda for over 30 years and find that the service advisors are always very helpful and the charges reasonable.

Drove 2 and a half hours to purchase a vehicle that online said it had 44,000 miles on it. Sat there for 4 hours was about to do paper work and finally saw the vehicle has 98,000miles on it. I also already paid for insurance on the vehicle. I understand mistakes happen but when the dealership found out I found the mistake I feel it was handled very unprofessionally, I was pretty much just shown the door after waiting 15min for my trade in keys

Mary has helped us many times at Honda. She is the most pleasant person to work with. She’s honest, fair and easy to work with! Work with her when you go to AutoNation Honda O’Hare, you won’t regret it!

Drove 2 and a half hours to purchase a vehicle that online said it had 44,000 miles on it. Sat there for 4 hours was about to do paper work and finally saw the vehicle has 98,000miles on it. I understand mistakes happen but when the dealership found out I found the mistake I feel it was handled very unprofessionally, I was pretty much just shown the door after waiting 15min for my trade in keys

I went to get a car, and I found one with low mileage. It hasn't been a month and now there is something wrong with it. To top it off, they say that the car might not even have guarantee and that I might need to pay about 200 just to get it looked at. On top of that, pay for the problem. Remember, I just got the car, and I already have problems. It's been 2 days and I'm still waiting for a call and an update. This shows customer service isn't really their strong. Selling a car is priority, not customer service.

Came in to the AutoNation Honda dealer and can honestly say Hassan Shanon was very honest, friendly and fair with us . Would definitely recommend any new customers to see Hassan Shanon.

Negligent service and maintenance staff! Broke a part during routine service and tried to make me pay for replacing! No thanks, will be contacting BBB

This place is ridiculous. Went in for a routine oil change and not only did they recommend over $1k in useless “maintenance” items, but they admitted to damaging the threads of the oil pan during the oil change. They have the audacity to tell us it was going to be at our expense, at a whopping $900 in repairs. Complete lack of accountability or customer service. I hope anyone reading this takes my warning and does not come here!

Great parts department!

AutoNation Honda has been really smooth transition with my 2023 Honda Odyssey. I went lease to lease, I got a pretty good deal especially with what's going on with the car supply market. Jericco he has been very helpful, not like old dealer style where they pressure you. He has been pretty honest with the terms as well. Thank you all!

Service department was quick and efficient.

Went in to get service on my Honda Passport last week and had a wonderful experience. Great customer service from front to back. Would recommend this store to all.

Pleasure working with Hassan, great salesman!!

Thier service department is a joke. They told me 1 hour to fix my navigation. 2 and half hours later they told me no work was done but wanted me to buy a new head unit for $1000 and charge $500 for install. They said this is a common issue. If this was a common issue it probably shouldn't of taken them 2 and half hours to come back to me. What a waste of time.

I have purchased three cars from this dealership in my lifetime. I have had all three serviced here and even though the dealer has had it’s changes over time I have never had anything less than stellar service from Char the service advisor. She goes above and beyond and resets with each client. She’s helping Honda look it’s best always!

AutoNation Honda O’hare has been taking care of our vehicle for quit a while now and I am pleased with their service and how the prioritize time and care for their customers. I enjoy the diagnostics of the car and offers to solution. I always leave happy with a car running smoothly. I will défi recommend 👍🏿

Since I bought my car almost three years ago from Auto Nation, I have been taking my car there for maintenance. From start to finish they always come through with great service and follow up phone calls keeping me updated on service. The whole crew at Auto Nation is great!!! Special shout out to Kimberly who is always awesome!

Easy Experience to Buy a Car and Minimal Fighting about the Price

Looking for a Honda part that they were the only ones having it in stock in the one hour drive, area. I was pleasantly surprised by the knowledgeable staff, to find out that the parts guy I talked to was an ex mechanic at this dealer for yeas… extremely helpful and I highly recommend this dealer. The parts stock was the “icing on the cake “, way to go

5 hr of waiting on signing a contract 😳😳😳😳

Good expertise; good system all around

I have purchased my first car at that location. They are willing to work with you on your payment plan. I have took my car for an oil change, and they worked fast on my car. The employees are amazing and tell you exactly what’s happening to your car.

Excellent

Polite and efficient service

Had to have my car towed in. Even though they didn’t have an appointment for 3 days they got my car back to me in two days. The advisor searched the internet and found a coupon to help with the cost. Big thanks to Kim.

Extremely disappointed, my family has been a customer of this dealership for over a decade now, my car is also from this dealership which turned out to have multiple issues in it but the dealership refused to accept that but today I went for something else and their service is pathetic, very rude staff, the person named Micheal disrespected my dad and was very rude. This is one place I’m not going again ever, I’ll definitely go somewhere else even if I have to pay twice and definitely not buying any vehicle from this dealership in future.

I had an awesome experience here. Leo was awesome and he help me trade in my car without problems.

The last time I came in May, Kim let me know that my spool valve gasket was leaking a little bit and gave me a quote. So, I finally decided to come in and get it fixed. I asked her if the mechanic can show me where it's leaking and she said sure and I went back there and he showed me where it was leaking and he also showed me that I had another leak from my transmission axle, it was a seal and then he told me the pros and cons of getting them both fixed, got me a price, I agreed and he had both leaks fixed in a about three hours. I drive for Uber and I'm on the road a lot so now I'll have more peace of mind that there are no leaks and my car is working fine. I want to thank AutoNation for their professionalism and good work. John T

Was friendly and helpful, professional and made the process fast and convenient.

It was great working with Moh on my purchase of Honda CRV EX AWD car..He is really very supportive and helping me in delivering my car .He is very transparent and recommendable person..As mentioned delivered on time

Hassan is absolutely an outstanding salesman. He went out of his way to make sure we were pleased and walked out with a brand new car! His calm demeanor made us feel at ease.

Excellent everyone was friendly and helpful and very knowledgeable

Hassan was so great to work with! I bought my new CR V with a very good deal. I'll be coming back for future car...Thanks Hassan for helping me to decide for my new car. This is my second car purchase here at Honda O'hare!

Visited service center this week...they have outstanding customer support ..they figured out problem and quoted reasonable price to fix the problem..after showing coupon they applied discount too.i highly recommend their service center if you own honda cars.

Brought my car in for service and it was quick and painless. I also like how they record and send you a video of all the inspections they do. This is gave me a no BS view of what work I need done and shows they have integrity and aren't making up work that needs to be done.

Kim Soto is the best service advisor I’ve worked with. I had issues with my car that needed to be addressed and she worked diligently with my car warranty company to ensure the costs were covered. From my observation, she really works well with others, from the personnel in her own department, to the techs and mechanics. She really gave me peace of mind my car will be back in good shape for the road. Thank you!

Service was great and up fourt

NIce staff. Very informative.

Moe was wonderful guy helped us till we got the purchase, love the car and thanks to Moe

The manager listened when I had concerns about their new coupon policy that I did not know about and made good.

Just purchased a used Honda here. I wouldn't go anywhere else for a Honda. The experience was very good. Our salesman, Harvey, was the BEST. He was always courteous and professional despite my questions and calls. He was patient and made everything right! We have purchased all our Hondas here. Service is always excellent.

They had the car I wanted and gave a great price for my trade in. What an easy process!

Just purchased a used Honda here. I wouldn't go anywhere else for a Honda. The experience was very good. Our salesman, Harvey, was the BEST. He was always courteous and professional despite my questions and calls. He was patient and made everything right! We have purchased all our Hondas here. Service is always excellent.

I had a great experience purchasing my Honda Civic through Auto Nation O’Hare! Mary and Dario especially made what could be a stressful process so smooth, and were honest, friendly, and informative. I will definitely come back for any servicing needs.

We bought our first Honda in 2012 from them so when were in the market for another one, we decided to price them out too. Mary was very helpful in sorting through all the details of the purchase, the dealership was so honest- there was no additional 'market surcharge' like other dealers we spoke to. they knew their stock well and the car came in just when they said. the purchase went super smooth and we are very happy with our car! We already sent another friend to them who has purchased a car too!

Mary was friendly, helpful, and honest! I highly recommend AutoNation Ohare!

Excellent service by Leonardo Carrasco

Had a very good experience with Hassan Shanon. Very nice sales rep, was fair in his negotiations and was responsive and helpful in communication!

Leonard and Joseph made car selling a breeze for our 90 year old home bound grandmother. Both young men were very accommodating and facilitated the transaction in her home with kindness, compassion and convenience! Car selling made simple. Thank you Leonard and Joseph.

Best service center, my advisor Kimberly got me in and out quickly!

This is my third purchase at this dealership, always a pleasant experience! Hassan Shanon our salesman was helpful, professional, friendly, and went above and beyond even when my credit line wasn’t so great. Hassan provided an excellent customer service from start to end. The car buying process was fast and efficient. Thank you AutoNation Honda for my new Kona!!!

Great dealership. Nice sales,service people to work with. I bought 8 cars there and have been servicing them since 2008. I do highly recommend Autonation Honda of Des Plaines IL

I bought my car here a little over a year ago from Jericho. He helped me find the best car for me and the experience was great. Jump forward to 2022 and I was robbed. Among the items stolen were my car keys. Since I never received a spare set when I purchased the car, I called Jericho and he was kind enough to get me a new key on the house. He really helped make a bad situation much easier on me. I’m grateful for his help!

Great customer service and the video report is an excellent way to show what the technicians are doing.

Super helpful and kind! Would highly recommend!

We purchased from out of state. Great communication throughout the process and we are very happy with our new van.

Leo was amazing to work with, would recommend buying a car through him.

I have been servicing my car here for 18 years and received excellent service until my last two visits Customer service was poor and Kim could not answer my questions on my last appointment I will not be back

Everything was perfect. No extra questions or wasting time, Mary my sales person and financial manager was perfect.

Muhammad was the most professional and polite salesman I have worked with. The best experience we have ever had purchasing a vehicle.

We recently purchased a new Civic at Autonation Honda and I highly recommend our sales associate, Rich Ness, for anyone in the market for a new vehicle. Rich is top notch when it comes to customer service! Current supply chain issues can make car shopping frustrating, but Rich was honest, engaging, and upfront on price and timing expectations, and kept us updated throughout the production delays Honda was dealing with. I also appreciate that Autonation did not markup price above MSRP like most other area dealers were doing (did have some dealer add-ons, but communicated upfront). Thanks Rich and Autonation Honda team!

Great service.Personable dales associates, especially Hassan.

Rich and Jenn were amazing to work with. They got straight to the point and didn’t give me the run around. They don’t hide fees or force you to do/buy anything unlike other dealerships. I’m so happy with my brand new 2023 HRV EX-L. I highly recommend this dealership and working with Rich and Jenny!

I had a great experience working with Mrs. Katherine Lawrence as she helped me manage my account for me I know they are many people out there who are cautious,scared and would love to give it a try. while searching for a professional broker do consider Mrs Katherine Lawrence and her forex platform is Save and secured. I wasn't asked to pay any fees before my withdrawal 📢 Email: katherinelawrence070@gmail.com WhatsApp: +13045068537

Simple easy and upfront purchase was made.

We just purchased our 2023 Honda Odyssey from Mary at AutoNation Honda O?Hare in Des Plaines. Ladies and gentlemen, let me tell you this: Mary is simply the best. In a day and age where getting a response from a salesperson is not completely common, Mary shines bright. I reached out to about 12 different Honda dealerships three and a half months before we got our minivan to get quotes and estimated delivery dates on a new Odyssey. From the very first email, Mary was actually responsive. Mary answered all of my questions, was upfront, gave all the details she had available on ordering an Odyssey, and was patient with my impatience. And all along the way, if I had a question, she answered it. In a timely manner. I was still getting first inquiry responses from other dealerships by the time Mary had answered multiple emails, and even by the time we had already put a deposit down on our van. Mary simply stands out. She even sent us some emails along the way while we were waiting to keep us updated and give us updated delivery estimates. Then, when we finally came in to take delivery of our Odyssey, Mary was super sweet and patient with my wife and I and our two little kids who were missing their nap. She let our wrecking ball of a toddler boy (who is obsessed with anything on wheels) play with a vintage model car that was on her desk that her dad gave her while we were signing papers, and took interest in our family even well after she had secured the deal. What?s that, you say? A salesperson acting like a human being with another human being, you say?! Yes! Mary is a kind human being, who also happens to be an awesome salesperson at AutoNation Honda O?Hare. That, my friends, is hitting the jackpot when looking to purchase a new vehicle. The cost and fees were upfront, the dealership was welcoming and reputable, and Mary was the best. Thank you, Mary, and AutoNation, for taking care of our family and getting us our new Honda Odyssey. It was a joy working with you.

I had came in look for a car and Joseph S. Was able to help me right away into getting into a new car out of my old car. Helped me sell my old car and got me into a amazing car with the right prices

Moe is a great guy , he helped me a lot ,beside he does what he promised

We just purchased our 2023 Honda Odyssey EX-L from Mary at AutoNation Honda O’Hare in Des Plaines. Ladies and gentlemen, let me tell you this: Mary is simply the best. In a day and age where getting a response from a salesperson is not completely common, Mary shines bright. I reached out to about 12 different Honda dealerships three and a half months before we got our minivan to get quotes and estimated delivery dates on a new Odyssey. From the very first email, Mary was actually responsive. Mary answered all of my questions, was upfront, gave all the details she had available on ordering an Odyssey, and was patient with my impatience. And all along the way, if I had a question, she answered it. In a timely manner. I was still getting first inquiry responses from other dealerships by the time Mary had answered multiple emails, and even by the time we had already put a deposit down on our van. Mary simply stands out. She even sent us some emails along the way while we were waiting to keep us updated and give us updated delivery estimates. Then, when we finally came in to take delivery of our Odyssey, Mary was super sweet and patient with my wife and I and our two little kids who were missing their nap. She let our wrecking ball of a toddler boy (who is obsessed with anything on wheels) play with a vintage model car that was on her desk that her dad gave her while we were signing papers, and took interest in our family even well after she had secured the deal. What’s that, you say? A salesperson acting like a human being with another human being, you say?! Yes! Mary is a kind human being, who also happens to be an awesome salesperson at AutoNation Honda O’Hare. That, my friends, is hitting the jackpot when looking to purchase a new vehicle. The cost and fees were upfront, the dealership was welcoming and reputable, and Mary was the best. Thank you, Mary, and AutoNation, for taking care of our family and getting us our new Honda Odyssey. It was a joy working with you.

great pricing & sales

Jenny and Dario are great! Super helpful! Would highly recommend!

Top of the line service Gary got me in and out in no time.

I went there to look at 2010 Acura MDX. I found out about it on the CARFAX website. I talked to a fine salesman named Muhammad. He was just great. He explained all the options of the purchase of the car. My wife and I decided to buy it.He even delivered it directly to my home because my wife does not drive. I highly recommend this dealership. Please ask for Muhammad. You will not be disappointed.

I had a great experience shopping here with our salesperson. Everyone is extremely friendly and helpful. Our saleswoman kept us updated on the status of our car and was informed about the vehicle. Our finance advisor was extremely helpful and accommodating.

Found a 2022 Honda Accord Touring. The price was right. Service was great. In and out quick. Most impressed by no haggle honest pricing. Thanks.

I had a wonderful experience working with Rich. He was very patient and took the time to go over everything about the CRV. Great to work with and I would totally recommend him!

I bought my first car today. I looked for cars on AutoNation Honda O’hare. Scheduled appointment for test drive. When we arrived there, my sales specialist Mary was already ready to see us. Car was ready and parked close to front door. I was really surprised that Mary didn’t try to sell me anything else or asked me a lot of questions like many sales ppl do. She was very very helpful and knowledgeable and she was very nice. You can feel really comfortable at this place and welcome. Well I walked out with my car and it was very late, dealership was already closed but Mary stayed to the end to make sure that I’m done and I don’t need anything else. If you really need car and you don’t want to waste you time and you want to get good customer service I recommended to go to AutoNation Honda O’hare and see Mary!!! She is the best! And actually all stuff very nice and helpful.

Service was great and very quick. I was shocked how fast my car was serviced. Also they are very professional compared to other places.

When I walked in, I was greeted kindly by a couple gentleman but had an appt with Rich. They went and got him and he asked me my preferences and what I was looking for since this was the first time I was looking in 12 years and had no idea. He quickly got me the keys and was great in explaining all the features on some cars I liked. I also found out I apparently have expensive taste lol. planning to trade in in the future and will def consider the Pilot or Passport in the near future! Rich was super nice and knowledgeable about the cars I looked at and guided me towards what I needed and wanted, based on my lifestyle. Thanks to all the employees who made me feel welcome and for helping me find my future dream car!

Purchased a Vehicle within the last 8 months from this dealership and purchasing the add on warranty is about the only benefit. Car has been in the shop on three separate occasions for repairs including; starter, front axle and rear brakes. Brakes were replaced with use parts and charged as if new pads and rotors were put on. Front axle replaced without an alignment and lastly a starter replaced with a used starter. Despite these repairs not being completed up to Honda's "outstanding service" , customer service and repair staff continues to ignore calls and lack of updating on repairs. Multiple days being wasted without updates , and no support for a rental car other than, " we don't have any right now after the car sitting for a week.." A suggestion to the regional/area management I would figure out a plan before this locations goes out of business and pushes more customers out the door. This will be the last time dealing with this locations as you could imagine being ripped off on service which was sold as new parts and being replaced with used is frustrating after waiting days for simple repairs to be completed. To future customers, I would avoid and think twice when looking to get service, and/or purchase a vehicle here. Thank you,

I thought this is a place that I can trust and get my Honda fixed but I was wrong!!!! They did a wrong diagnostic on my vehicle .They saiid the valves need to be adjusted to fix the ticking noise from the engine but the noise never goes away and even sounds worse when I picked up the car . They made me paid $1300 to release my car .…just be careful when you come here make sure to ask them what’s wrong with my car , how much? And will the problem be fixed!!! My advisor Kimberly was unfriendly , Unprofessional and the service manager was bad and mean . He asked me if I want to trade my car in and get a new car !!! No way !!! I will never buy anything from your Autonation Honda ohare.

Very bad experience. I came all the way from Iowa for a test drive, AFTER sending an email and asking specifically if the car was equipped with three safety features (and got this confirmed). It turned out to have none of the three features in question. The sales person was not well informed about the car either, had to read the manual during the drive when I asked her questions about the car. I was willing to spend 35k and got the impression that they didn't care about that. Not what I expect to be a "good customer service" at all. After the test drive they only said "well but it is a good car" - that might be the case, but not for me, I was looking for something else! I got all these standard emails ("we are looking forward to your visit", "how was your visit?") but when I complained about the way I was treated I didn't get an answer... Very incompetent!

Friendly sales people. Vehicles nicely cleaned and detailed. Fair trade in values

Great service👍

Mary is amazing and made my first car buying experience great. She really cares about her customers and goes above and beyond. I would definitely recommend visiting.

RIP OFF!! Bought a CRV January 2022 for $37k, 2 days after the vehicle skidded off the Highway tires weren't good, I had to buy tires for $1200, now August car died no battery just 7 months into purchase, I had to buy and they never gave me any floor mats even though I kept on asking. FOR $37k NO TIRES, NO BATTERY, NO MATS. I email the GM he never answered, I wasn't valued as a customer and me safety meant nothing. SHAME ON YOU!!!!

Great dealer! Highly recommend dealer. Best price and best customer service! Truly appreciate Remi the sales associate and Dillon tge manager. Thank you!

Ask for Hassan!

Though the vehicle I wanted was sold, Gary Johnson had been very accommodating and was very thorough. I appreciate the time and hopefully to do business with you soon!

Not enough help in the morning. It took long to meet with someone who could help me.

I recommend But just be careful when you have to take it to the service department. I took my Honda Odyssey for recalls And they push you to accept other repairs . I did not like that .

Went above and beyond, so the car to them they were great I was quick fast service would recommend

Great service and trustworthy staff!

DeMarco was fantastic and kept me informed during the process.

Beware of predatory sales tactics and price gouging! In my case they were forcing me to pay over $2100 for things that were not part of the original order agreement after I waited over 6 months for a car. This dealership placed a mandatory $2196 over the MSRP of unwanted options on the car I agreed to purchase. They stated if I don't purchase the options, they won't sell the car to me and that they are “standard” (read: mandatory) for every car they sell. Those additional fees are not negotiable and you can’t opt out of them. They did this to me after they made me wait almost 6 months betting on the fact that I would not back out of the purchase and I would fall for their predatory sales tactics. Mind you, the original agreement was to purchase $2500 worth of accessories from them for my new Odyssey - I was happy to pay for extra stuff, just not the things they were forcing on me. Talk about penny wise, pound foolish. Beware of Jenny G. (sales person) who will make promises she can’t keep, tell you a handful of stories only to come up with excuses only to exert their predatory sales tactics. Beware of Patricia (sales manager) who won't listen and will talk over you. You have to question the ethics of a place where the managers are out to exploit the customers counting on the fact that the customers will capitulate to their predatory price gouging. Unless you like hassles, I guarantee you you're going to regret shopping here, and that comes from a returning customer whose entire family was buying cars from for years. And if you end up in the same spot as me, be sure to voice your complaint to Honda Motor Corporation to tell them how this dealership taints their brand and steers customers to other brands. As to the glowing reviews from others - luckily for them the service reviews are mixed with sales reviews so that’s how they ended up with almost 3K reviews, most of them highly helping them drown out the other bad shopping experiences from the reviews.

Beware of predatory sales tactics and price gouging! In my case they were forcing me to pay over $2100 for things that were not part of the original order agreement after I waited over 6 months for a car. This dealership placed a mandatory $2196 over the MSRP of unwanted options on the car I agreed to purchase. They stated if I don't purchase the options, they won't sell the car to me and that they are “standard” (read: mandatory) for every car they sell. Those additional fees are not negotiable and you can’t opt out of them. They did this to me after they made me wait almost 6 months betting on the fact that I would not back out of the purchase and I would fall for their predatory sales tactics. Mind you, the original agreement was to purchase $2500 worth of accessories from them for my new Odyssey - I was happy to pay for extra stuff, just not the things they were forcing on me. Talk about penny wise, pound foolish. Beware of Jenny G. (sales person) who will make promises she can’t keep, tell you a handful of stories only to come up with excuses only to exert their predatory sales tactics. Beware of Patricia (sales manager) who won't listen and will talk over you. You have to question the ethics of a place where the managers are out to exploit the customers counting on the fact that the customers will capitulate to their predatory price gouging. Unless you like hassles, I guarantee you you're going to regret shopping here, and that comes from a returning customer whose entire family was buying cars from for years. And if you end up in the same spot as me, be sure to voice your complaint to Honda Motor Corporation to tell them how this dealership taints their brand and steers customers to other brands. As to the glowing reviews from others - luckily for them the service reviews are mixed with sales reviews so that’s how they ended up with almost 3K reviews, most of them highly helping them drown out the other bad shopping experiences from the reviews.

Typical broken auto dealership model only interested in how much money they can squeeze from their "customers" A person not knowing much about how car dealerships operate today is their best "customer

A HUGE Thank you Demarco for letting me know the other services that are coming up for my cars maintenance. I just came in for a headlight little did I know one of my brake lights and license plate light was also out. Thank you Autonation family always looking out and for caring for every car in our Honda household.

I went here not planning to buy, but found a car that I loved without being pushed into buying it! Hassle free, and the helpfulnesses of everyone even after leaving has been amazing! 10/10 would buy from here again!

Great customer service! Searched for a vehicle to fit my needs. Great people!

We've had wonderful experiences at AutoNation Honda O'Hare. They have been extremely efficient, easy to deal with, friendly and professional each time we've done business with them.

Great people! Great service! 5 stars

The entire sales staff and service team are the best out there. Thank you Autonation 💕

I?m a first time buyer so a lot of the process was confusing and all new but the staff was patient and extremely helpful!

That was the first and the last experience I will ever have with these dishonest people. They have cheated me and denied of my rightful claim. They have falsely advertised money back at100% within 250 miles or 5 days if you are not fully satisfied with your purchase, and I was well under these conditions. They have refused me by appraisal a lot less than what the car is actually worth and I lost $3000 by exchanging the car I just bought with a different car. On top of that I did not get treated respectfully. Their sales manager Michael was very rude and unfriendly, making all kinds of uncomfortable gestures which I found offensive. I must mention their service manager Ray. He was the only reasonable and respectable person and I appreciate his help. Overall, I am very dissappointed and unhappy with this dealer and I am not going back any time soon in the foreseeable future. I give them ZERO STAR

The service department associate was amazingly helpful, knowledgeable, and professional. He was an exceptional brand representative for both Honda and your Honda AutoNation dealership.

Just bought my Honda Pilot with Hassan at AutoNation Honda. Pleasant, knowledgeable and timely responses through out the purchasing process.

i purchased my used truck 2 weeks ago tonight from this dealership. I received a follow up thank you email from my salesman Harvey, stating that I was non-partisan of their family".. I replied to his email stating there was an issue on 2 of the functions on my vehicle and asked if he could help me out with the issues and received zero reply from him. Furthermore I called the dealership two-day later and left a voice mail message (because it was a Saturday and Inguess therer's nobody there to answer the phone on the service department on Saturdays?) asking the service department if they could give me an answer regarding if the issues with my vehicle would be covered or not under their "warranty"..it's been 4 days since I left that voice mail with their service department and I've never got a call back. I wouldn't recommend this dealership just because once they sell you a vehicle, there is ZERO FOLLOW THROUGH from them once they get your money.

Was pleasure working with Hassan in sales, he's very professional and talented and I highly recommend him!!

Great Services. Everyone was very professional thank you

Moe was very helpful and helped me lots! Mike and Dylan were a pleasure. Always an amazing time here!

That was the first and the last experience I will ever have with these dishonest people. They have cheated me and denied of my rightful claim. They have fallshoodly advertised money back at100% with in 250 miles or 5 if you are not fully satisfied with your purchase, and I was well under these conditions. They have refused me by appraising lot less than what the car actually worth and I lost $3000 by exchanging the car I just bougth with a different car. On top of that I did not get treated respectfully, their sale manager Michael was very rude and unfriendly, making all kinds of uncomfortable gestures which I found offensive. I must mention their service manager Ray. He was the only reasonable and respected person and I appreciate his help. Overall I am dissappointed and unhappy with this dealer and I am not going back any time soon in foreseeable future. I give them ZERO STAR

Absolutely amazing time! Thanks to Hassan for getting me the best car out there!!

After 14+ years of being a loyal customer I'm highly disappointed this last visit for a repair of an attempted theft catalytic converter. They had my car for 2 months, part was back ordered and kept getting pushed back, that wasn't the issue though. The issue was the lack of communication throughout the process, little to none, was extremely difficult to get through when calling and next to impossible to get anyone to return many many messages that were left. On top of that they wouldn't let me keep MY catalytic converter, thiefs attempted to steal it and it was left hanging off my vehicle due to an antitheft strap I had installed, but still had to be replaced with a new one. Obviously it's worth a lot of money or they wouldn't keep trying to steal it so of course I wanted to keep it and recycle it myself. They told me I would have to pay a fee to keep the part. Are you kidding me, you are going to charge ME for a part that I own??? Utter bs shady business right there. Glad to have sold the car and glad to not have to return my business to this dealership that has gone downhill over the past few years.

Had a fantastic experience purchasing my new car. I got an exceptional value and was offered a high level of customer service!

Dillon Pizzino provided excellent service he is very friendly and knowledgeable making my experience comfortable and enjoyable. I wish I could give him 10 stars!

I came in for an oil change and was with an advisor named Jalen, he provided great service and got me in and out quickly. 10/10 would recommend.

Everyone at AutoNation is extremely kind and helpful. They have a great online system to help me schedule my appointment and the best part is they help shuttle me back-and-forth to the dealer without having to make personal arrangements. I can’t say it enough how extremely generous and kind they are and they always have great coupons throughout the year.

I ordered my new 2022 Accord Hybrid EX-L back at the start of June; it came in August 2 and I was able to pick it up August 4 (could have picked it up late August 2, but didn't have the time). I was in and out of the dealer in under 2 hours. It was a fairly traditional experience in terms of being shown & briefed on the car, discussing warranty/etc with finance, and ultimately paying for the car. Everyone was friendly. The dealer sold at MSRP, and did have a few add-on's they automatically put on the vehicle, but I was able to get several removed from the price before finalizing the deal.

I met with Hassan Shanon from Autonation Honda O’Hare to purchase a new vehicle. The vehicle that I wanted was in transit, so I got a price from Hassan which he assured me of, and put down a deposit. When the vehicle arrived at the dealership, I was expecting a price increase due to market conditions. Hassan was a man of his word, and to my surprise, there was no price increase. Hassan was wonderful and easy to work with, no pressure, and answered all my questions. I would highly recommend Autonation Honda O’Hare to anyone looking to purchase a new vehicle.

Tom was very helpful made buying a car a smooth experience for me and my son would advise everyone to Tom. Great salesman.

Relaxing no pressure

Total awesome! Relaxed , no pressure! Helped us out of a crappy situation with our Crappy Hyundai santa fe that the engine blew out on.

Excellent customer service provided!!! Everyone was extremely helpful, friendly and knowledgeable! Will definitely recommend this dealership to family and friends!!

Excellent service. Very friendly and outgoing. Answered all my questions.

This auto-nation was a delight to deal with. The used car manager Lindsay really went out of her way to help me.

Awesome team!

Great service.

Great service,

I was blown away with the service I received! I also work in sales and felt that the sales team went beyond for me. The reps are so friendly and Dillion really made sure I was comfortable with all the small details. Thank you!!

I went in for a Oil Change and the service was excellent. They were able to get me in a ride back home when dropping off my car in 3 minutes. Overall they had great service and even better customer service.

Tried to sell my civic to them, initially agreed on a price, did all the paperwork but their bank couldn't complete payment. Came back later to finish the deal and they magically found $3000 of issues with the car and changed the price, despite signed paperwork. Cliche shady tactics of grimy dealers. Would avoid at all costs. UPDATE: just sold my civic at CarMax for $1500 more than their original offer and ~$3500 more than their "revised" offer. Only took 90 minutes instead of the total 6+ hours we spent at this dumpy dealership only to be lied to.

fast service,clean installations,friendly staff,kimberly know exactly what my car needs!! btw nice tattoos!!

From my initial call for service ,during service and completion I was treated with a great deal of respect supported by professionalism. This teamwork was demonstrated by , to name a couple , Michael Yorty and Yousef Alwari. Thanks

Brought in for a flat tire due to a nail. Also had an oil change and fluides changed Everything smooth and in time frame estimated

Had a great customer service experience on Saturday, took my car for an oil change and was out in less than 2H. Yousef explained everything to me and was very polite and efficient. Def recommend to go here for service.

Jalen was very nice and helpful, great experience.

Came in for an oil change, left with another problem, still unresolved.

Very good customer service.quick and detailed service no matter even if it's near to closing time they never let you down

This is my second purchase at this dealership, both times it was a pleasant experience. The staff was very helpful and they were able to answer all of my questions. The finance guy didn't hassle me to get all the extra addons, which I appreciated very much. Jericho helped me and was very accommodating and knowledgeable.

Great experience! Leo and the whole team were so nice and helpful, making the car buying experience quick, easy, and painless!

Such friendly, professional service! Fast, convenient, respectful-my visit far exceeded my expectations. I was able to work on my laptop with the local wifi in the waiting area while my car was being serviced. Coffee, water available and nice restrooms. I was even offered a free Lyft/Uber if I chose. Everyone was extremely nice and friendly.

I love the car I got. However- the people at the dealership seemed quite disorganized. After taking the car home- I had to bring it back once to fix the windshield and once because the AC immediately went out. I also got endless calls from them and the bank from my loan stating that I didn't give them rhe proper information- yet I gave what I was asked for.

Best Honda dealer I've ever experienced. Super friendly and professional. Great selection, new and pre-owned. Service department is unmatched. Highly recommend.

employees are very friendly and helpful, highly recommend!

Gary Johnson made the transaction as effortless as I could hope for. The car was ready 15 minutes after I landed at O'hare, the time spent in the dealership was minimal, and within 75 minutes I was on the road home. I love the car, it is everything that it was promised to be !

Nice shop, clean and professional, great service what you expect from Honda. You definitely should make an appointment. I did and it took about an hour for an oil/filter change, a woman I spoke to was there for 3-4 hours for the same thing without one.

friendly salesman. Made me feel very comfortable

Mo provided an amazing dealership experience. After being to a few others where I felt extremely pressured he was very nice and did not push me to do anything I didn't want to do. Would recommend anyone looking for a Honda to go here over anywhere else. Thank you Mo!

I take my car here for most of my service needs. Staff is courteous and looking out for me.

I want to tell you how grateful my wife and I are to Michael Yorty and Aftersales Advisor, Yousef and I believe service technician Tomasz. Thank you for finding time with the very busy schedule your service department has especially on Saturday to replace the alternator and battery on our Pilot. Yousef was very good to work with. While we were at the Cubs he keep updating me on the progress with Pilot. Living 3 1/2 hours away it would have been a nightmare with renting a car to go back home and back to your dealership if repairs had not been completed on Saturday. Your dealership is topnotch in our minds in the way we were treated from the time I stepped in your doors. The Pilot ran great during our trip home on Sunday evening.

I was looking for a used car that wasn't too expensive for my teenage daughter. I ended up finding a great car on the lot for an extremely fair price. The process was fast and easy. We're very happy with the car and our decision to buy from Honda O'Hare.

These guys don’t know how to talk to customers , they have worst attitude . They should improve on their customer service /experience .

Tom S. was very friendly, professional and helpful. Extremely thankful for helping me get my vehicle 👍🏻

The people at AutoNation Honda O’Hare were AWSOME. They treat you like family. I highly recommend AutoNation. 👍🏻

Very prompt, courteous and professional service at this dealership. They clearly explain what they will do when you come, and when finished, they review what they did as well as all inspection points in detail. They are very customer centric, and I always have a very good experience there.

Had a great salesman, I really recommend Hassan to have a quick and effective car shopping experience. Love my new car

This was my first time car buying from a dealer coz my credit line wasn’t so great. But Gary Johnson made it so easy. Excellent customer service from start to end. He works his magic to come up to an irresistible deal. Shout out also to Dario, for the fast and efficient closing process.

Not the nicest people in the parts department. They must of thought they muted the call or put me on hold but I clearly heard them say my jobs name and how they hate us. I heard it all.

I just had some warranty maintenance performed and the communication and work were both good. I would recommend this location for sales and also service

One star because it won’t let me leave zero stars. Awful, awful experience. DO NOT SELL YOUR CAR HERE! I received an online offer for $9500 to sell my car. When I got there, after telling me it would be 20-25 minutes to inspect it, they left me in the waiting room for 45 min with no update. When the rep finally came out, he beat around the bush for forever before giving me the “new” offer: $5500. He said all if the mechanical and electrical functions were very good and that the low price was because it needed a new paint job. That’s right, a $4000 decrease for paint. What’s more, I had been extremely forthcoming in my online assessment, including details about the scratches and dings on the car. The $9500 offer, in my opinion, was CLEARLY a ploy to get me in the store. After negotiating up to $6k, the rep then disappeared for another hour before letting me know that the GM (who wasn’t on site and supposedly called in) said they couldn’t go above $5k. At this point I had been there for 2 hours and missed my apptmt at another dealership where I had a slightly better offer and I just wanted to be done. So I accepted. It’s now 9pm and the dealership is closing. At 940, they still don’t have the necessary paperwork to make the sale. I told them in 30 minutes if I don’t have a check then I’m leaving with the car. Miraculously, they produced the paperwork 10 minutes later. In total, I was there for 3 hours and 12 minutes. I drove an hour each way to get there. And I got half of the original offer. This place is awful and a complete ripoff. Avoid at all costs.

Great, friendly, quick service. Clean waiting area.

I bought my first car here and had a great experience. It was used and priced as low as possible after fixes. I didn't get anything else done to it because anything that could be fixed already was, such as some cosmetic things. Hassan in sales made it an easy decision. He was matter-of-fact on the condition of the car and was very helpful in getting me the lowest price. I'm really happy with my purchase and would recommend this dealer to a first time car buyer. Thanks!

Work is always completed when promised, and Service Advisor Kim was great to work with!

Good service great job just wanted to say Kimberly Soto very knowledgeable about her job very nice and polite I’ve always taken my car to O’Hara Honda

The service was absolutely terrible! I did not get what I paid for or the service they sold me. When I tried to reach out to them it was impossible to reach anyone there it's as if they purposely ignore calls. I called and left a message and never received a phone call back.Don't fall for the oh we are so busy BS either. I called them and was on hold for 20 minutes so in that time I drove to the dealer walked inside and the service writers where standing around. Once I arrived they said the technicians were all gone for the day and therefore could not ask what was done. I spoke with a Ray I believe who 100% assured he would call me the next day ,I'm still waiting on his call. If you've always felt your getting ripped off at the dealer trust me nothing has changed! .... waited for a reply almost a week when someone finally contacted me only to be ignored again they are the quintessential dealer experience. Don't waist your time or money here!

I have purchased my last two Honda Accords from Autonation Honda O'Hare. I have also always had my car consistently serviced at this same location. Unfortunately, they seem to have had some turnover in managers which prevents the possibility of establishing trusting relationships :( My most recent experience was a bit mixed. Initially I had to wait for a very long time before I was even greeted. The service rep seemed to be too busy working on paperwork and I was not even acknowledged. Some coaching on customer service is clearly needed. Fortunately, Service Lane Manager Josh Grant stepped in to take over to address my needs and concerns. Josh provided exceptional customer service. It is clear he enjoys his job and the opportunity to be of service to his customers :) I have also become accustomed to being offered a minimal discount (10%) as a loyal customer. I asked for the discount and was told that Autonation was no longer extending discounts. Instead, the customer is required to use a current promotion or present a coupon. I had to go "up the chain" a bit to get the discount I requested and was very pleased that a discount (more than anticipated) was extended. Again, Josh was instrumental in what ended with a satisfied customer! Thank you

Service appointment was honored and timely. They always recommend more service than requested. Need to decide what additional services are really important to limit cost. Setvice adviser was polite and friendly.

Great service. Took my Nissan in for what I thought was a sensor issue. They couldn't find anything wrong with it. Quick service and very helpful!

Waited a little while for the car to come but it was well worth it. Terms and options explained and was kept up to date..

easy purchase and good servise, thanks Gary

The service department is not customer friendly does not give the same care they provide when they deliver a new car.

The sales team is very responsive and I am happy buying the car from there .The only reason of 4 star is because they added the autonation vehicle protection plan and I am trying to cancel it but still no response .

Great customer service , and the service advisors keep you up to date with any work that needs to be done in a timely manner. Fast service too !

If you want to get ripped off, then buy a vehicle from them.

What can I say. I had a running vehicle when I brought it in. They tried nickle and diming me telling me I need new fuel injectors, railings, and lines. Truth is I only needed new injectors. I told them I would pick up the car and was told it would be ready in 30 mins. When I arrived the engine was taken apart and it would take two hours to get the car back so I had to come back again the next morning. When I arrived the next morning the car would not start. This was purposely done so I would get the work done at the dealer. I got it towed and took it to a local mechanic. It was identified that a spark plug was broken (possibly dropped) and the injectors were not properly installed. There was no need to replace the rails and lines like Honda had told me. 0 stars if I could. Never I'm my life had I taken a running car to a dealer and not been able to start it when leaving. Call this a Mickey Mouse shop...

Great customer service,

Staff exceptionally friendly. Service outstanding. Did not have to wait. I brought my daughter's car in for a recall. But it was not a recall, just an extension of warranty. They were very understanding and checked my fluids and battery before I left and even vacuumed the leaves out of the engine. Great place.

Bed servise

a week ago NEW Graet place to get your Honda serviced. The staff is really friendly and easy to talk with. I would highly recommend this place that is looking for either to get there next Honda vehicle purchased or getting service for it. 👍👍👍

Called in the previous date about getting an alignment on my vehicle. Set up an appointment and was advice that the price would be $134.95 I get there and the Lady that was taking care of me advice me that I was told the wrong price the price now was 169.95 I advice her that I was told the other pricing. She did not apologize at all and said we will talk to that department. Stood there for 5 minutes and asked them to bring me my vehicle. After the long drive I took to get there I would not recommend this place to no one. Don’t state a price and then try to charge your customers another.

fraud

Autonation Honda sales team is really awesome. Had a very good experience with my recent purchase. Would like to mention special thanks to Leo and his manager and general manager for helping me to get my dream car. Thank you once again.

Very friendly and helpful sales person. Honest dealer not like other dealer ship i visited 4 other dealers before I get my suv Tigran and hassan I don't know the spelling is correct anyway there are about and beyond ***** awesome thanks to these guys

I have bought my last car from them and i have been their customer since 2016 and they were always ok. They get the work done. Now i bought another accord from some other dealership and went for my regular service. However while we see inflated charges everywhere, i was expected them to have the same. However now there regular service doesn’t comprise of standard tire rotation and its charged extra. I mean this was so unnecessary and on being asked i was told since i didn’t buy any maintenance package, i will be charged. An absolute pathetic and most definitely my last visit.

Made online appointment for body work and oil change. They don't have a body shop, and there would have been a 3 hour wait for an oil change despite making an appointment. Why have an online scheduling tool if it doesn't correlate at all to wait times or actual service offerings. So dumbbbbbbbbbbbb

AutoNation Honda O'Hare was the best car experience that I've ever had! I was so nervous and had a lot of anxiety about buying a car but Antonio and Nick were so friendly , helpful and knowledgeable that they made the whole experience enjoyable and pain free. I would recommend them in a heart beat!

Graet lace to get your Honda serviced. The staff is really friendly and easy to talk with. I would highly recommend this place that is looking for either to get there next Honda vehicle purchased or getting service for it. 👍👍👍

AUTONATION HAS BEEN GREAT FROM PURCHASING BOTH OF ARE HONDA'S FIRST WAS A USED ONE THAT GOT TOTALED AND WE PURCHASED SECOND ONE BRAND NEW AND AWESOME PRICE. FIRST SERVICE WAS COMPLETED AND THEY WHERE GREAT

I couldn't be more disappointed! If I could give them a NEGATIVE 5 rating, I would. I am outraged that the service advisor, Demarcco Drummer was trying to take advantage of my elderly mother-in-law. She purchased her Honda Accord new in 2012 and has been religiously bringing her vehicle there for servicing ever since. She was there for an oil change June 7th and was informed that she needed additional servicing totalling close to $3,000 which has recently been addressed. To top it off, she was verbally informed that she needed a set of new tires. She had all new tires installed the previous day, June 6th. I will never patronize this dealer for servicing or a new vehicle and will inform all friends and relatives. I can't believe that Honda condones such practices.

So I just bought my dream truck today. And I have to say Rich Ness is one of the best guys in the industry. No bs, no grimey stuff. A genuine good hearted family man. Rich if you read this, I just want to say thank you again. You made my dream possible. Also another shoutout to Nick in finance, another amazing dude. Simple easy and quick. They made the experience worth while.

The service offered by Josh Grant was extremely insightful. He diagnosed where the puncture of my tire was by himself and prompt in giving me a heads-up when the car was ready. Highly professional! This is why I had never felt the need to have someone else service by 2 Hondas other than Autonation for the last 10 years.

Overall highly satisfied, went early on a week day and was out in probably an hour or so. Youssef was not pushy on the suggested maintenance and honored the oil change coupons that AutoNation O'Hare sends out to its customers fairly frequently.

Purchased a used car at this Autonation location recently. One of their selling points is how they do a thorough inspection of the car and fix any issues. Plus there is a 90 day warranty. After driving the car a few times all the lights came on and it turned on a hose came off. Our sales person had us return with the car and we were assured it was a loose connection. Well, it happened again and it turns out it's a head gasket with a $2500 repair bill which the AutoNation warrantee says isn't covered. So much for the "inspection". The sales person has not returned our messages and it's been challenging to get a hold of anyone at this dealership (they don't seem to answer the phone).

They get u in with a lowball price.Then they raise the price. This dealership is a real ripoff. Dont trust them.Go anywhere, but don't go there.

Everything was great. Thank you

Service advisor, Kimberly Soto is always knowledgeable and helpful when I come to the dealership to have my cars serviced. It does not hurt either that she has pleasantly genuine personality.I am looking forward to my next visit.

On May 31st I had appointment for service at 3:30pm. I went in at 3:30pm, after waiting in waiting room for 1 hour 45 minutes, I was walking in parking lot…and spotted my car. I spoke with serviceman, …my car was never got in till then…

NO HELP AT ALL They just wanted to sell the car After that you are done, There will be no help or favor from them. Last time I got the shuttle ride, now under new management all the compliment with things are going away No more shuttle ride for me Sorry AutoNation Honda We are not coming to you anymore

Easy to schedule for a drop off and they got the work done in one day. Service manager very good at updating me throughout the day. Price for repair a bit high, but it was a part for a 20 year old Accord and I'd received a discount offer in an email that helped a bit. Couldn't pick up before Service closed at 6pm, but was able to pay over he phone and go later while Sales was still open until 8pm.

I was really pleased with the service I received at AutoNation Honda @O'Hare. I brought my car in for routine service . No waiting to register and kind courteous attention to detail . I needed to use a courtesy car if it was going to take longer than a hour but my customer service reprehensive assured me it would be no longer than a hour. He checked up with me during that time . I was happy with their service.

Easy to set up appointment! Was in and out on time and was kept in the loop on the work being done on my car while waiting. Will for sure use Honda O'Hare again.

Awesome service and very professional

Josh Grant was my service rep and this was the third time I have dealt with him and he has always been excellent. Been going to the dealership for 10 years now since I first bought my Pilot. Update May of 2022, continued to work with Josh and he is the best. Definitely an asset to the company and they are lucky to have him.

Mary was so helpful in finding an affordable option when my lease was up. I have had issues with this dealership in the past and was hesitant to go back but Mary made it all worth it! I was also going through some personal things at the time and Mary showed me kindness from a stranger that I needed that day. I highly recommend working with her!

Meh. Expensive, service advisor is either overworked or uninterested in being helpful, pick up process is unclear, estimates are now given by text, (very broad description of a problem and the outrageous price to fix it, no information about why it’s important or how critical it is). As their prices rise and the service level drops, there is a significant urge to go back to the local guys rather than the dealer for repair and maintenance. I also won’t buy a car from this place again. Their sales people are shady and their finance guy should be wearing a ski mask and handing you a bag.

Nice customer service, friendly stuff. P.s. edited my original review from 5 stars to 1 star. It's a horrible place to service your car. Paid for oil change, break change, rotors maintenance and asked them to check the noise in my engine. Turned out that all they did was break change, and that's it... Now I'm am changing my engine...

Jalen was professional and expedited my visit getting me on my way in a timely manner.

Jericho did an excellent job selling me the HRV. He was patient and understanding throughout the whole process. I would definitely recommend someone to buy a car from Jericho

Everyone was very nice, understanding and helped me a lot. My shopping experience was excellent. The patience of the seller Jenny Gutierrez Trinidad is great. She adjusted to my needs, cleared up my doubts and she was always kind, even though I was going to buy a car and in the middle of the process I decided on another, she always supported me. I liked how the dealer's manager developed because he support to us all the times. The accounting employee gave me an excellent service, he even lent me his office so that my daughter could do her homework. More than satisfaction, excellent team.

Service manager Josh was WONDERFUL to work with! He explained everything to me, had a great attitude, and just made the overall experience really easy and quick! I have only good things to say, but it really had mostly to do with customer service that Josh and his crew provided! I will ONLY go here to get my car serviced!

I recently purchased a used car from AutoNation Honda O'Hare and couldn't be happier with the service and the dedication to ensuring customer satisfaction. Big shout-out to Rich in sales and Nick in finance, who made this day a real pleasure.

Went here to buy my first car! From what I have experienced this place was great especially Gary.He was very informative , helpful , and kind he made my buying experience a walk in the park , and I can’t thank him enough for that.It was a pleasure to meet him and have him guide me through the process.If you’re ever looking to buy a Honda I recommend this place!

Again and again the service and attention (right down to the coffee in the waiting area) is perfect.

worst dealership ever. 1. Salesman pressures by laughing when I tried to counter their offer, tried making fun. never felt so condescended

OK.. I bought my car on Apr 12, 2022. I kept my plates so I thought to do just a transfer to keep costs down. Ok..so it comes to me renewing my plates this May.. I CAN’T!!! It says my old vehicle needs an emissions test. So… I call Secretary of State. They say they have my transfer in the system but, it can take 6-8 weeks for this to take effect. There is no go around this. Said the Dealer should not have had you keep the plates as THEY KNOW. It can take 3 months. I then went to the Village Hall in Norridge where I live. They told me Norridge WILL give you a ticket without question and to tell the dealer to give you temporary plates. Sales guy told me to just to to emissions place and have them give you the paper to get your sticker.. Ahh this is more bad and inaccurate info… They go by VIN number… Just BS!! Well today I spoke to a Joe on the phone who said they don’t give temp plates unless your from “ OUT OF TOWN”. Yeah so I did my research and this is BS!!! MY PLATES EXPIRE END OF MAY AND I KNOW AS I CALLED THE SEC OF STATE WHO STATE THE TRANSFER WONT BE DONE BY THEN… THEY ARE BEHIND SO … I CAN’T HAVE EXPIRED PLATES. I NEED TEMP PLATES. WHY WILL YOUR DEALERSHIP NOT HELP ME??? **** also did not receive my Lender info after a month ***** Joe (manager) told me to call the lender myself to see if they have my info SO GO FETCH I GUESS…. I did call and was just added today a month later. LIke ?? **** Ladies do yourself a favor and go to *** Mazen at Napleton Honda Morton Grove He cares for his customers and this is why people come back to him… I bought 3 cars in the past and so have family bought from him I had to go elsewhere this time due to shortages of used cars they had in April. Never Again!!!!!

Staff are friendly, good, they know what they are doing. Highly recommendable. Excellent.

There are car salesman and then there are some like Jericho Davitto. A real gentleman and works his heart out between the customers ask and General Manager to complete the deal. He is transparent and keeps you updated every step of the way.

kind customer service.. Kimberly..

great customer service with decent prices!!

They did a fantastic job in servicing my Honda Accord

Best experience here hands down! Their professional, attentive assistance doesn’t stop with sales…their service department is wonderful, too! I would recommend AutoNation time and time again!

Incredibly bad experience. Took more than 4 hours to buy a car - even though I had come in for a specific car and model and there was no price haggling. Staff was completely indifferent, unwilling to just be nice and they even changed the price of the car without telling me. Be very careful if you go there. They are taking advantage of the car shortage to gouge and treat people horribly.

Service keeps you informed of how long it should take

Had a great experience with the sales staff...never heard of a car being delivered!!

Loved my experience with the sales staff. Never had a car delivered to an out of state residence Just loved it!! Will tell friends and family about this dealership

Had to purchase due to accident during inventory shortages, used car price hikes and dealer price adjustments because they could. The dealership and employees respect and value their clients and was one of a few not adjusting or taking advantage of clients which speaks volumes about the dealership. Rich our salesman was helpful, friendly, honest and went above and beyond. The finance dept as well as the rest of the employees were all great to interact with and made the whole experience enjoyable. We are very happy with our experience and would highly recommend!

your location is awesome however i just got service done for a door lock replacement and Yousuf over charged me I had to pay $700 to replace a lock that coast $125. he did by saying calculating 3 hours of labor charge at 190 and said that i requested an inspection for another $190 charge, which i am the one who told yousef what the problem was and i even brought the car in with the door protecting covering disarmed' I told him twice this past 3-14-22 and 3-21-22. So how could he still get it wrong this guy Yousef is a big liar. supposedly a manger name Robert gave me a 10% discount. but the manager never seen the invoice i received from Yousef yesterday. I did receive a text from the solution department and that was it no further contact was made. they have no concern for customers

Terrible experience. They will response just for the sake of SNS with good words to contact them to fix the issue. But they do not help and just humiliate customers as usual.

PLEASE AVOID THIS PLACE. NEVER KEEPS THEIR PROMISE. WORST EXPERIENCE AFTER THE PURCHASE. THIS COULD HAPPEN TO YOU. GENERAL MANAGER DOES NOT HELP TOO. SO PATHETIC.

Terrible experience that my family and I had in the financial department of the dealer, the man started out being very kind and ended up being very grocery in the end because we didn't want to buy the guarantee he was offering us! I would never think of going back after this inconvenience!

Excellent service, shuttle service home and back to the dealer. The is dealership is the best I have I found! Give them a try!

I really enjoyed the fast yet comprehensive service I received. I highly recommend AutoNation.

my worst experience this dealerships stole my money i bought a car for almost 30k i used it for 2 days the transmission was damaged they did not help me on the contrary they humiliated me be careful Mainly, the manager named Luis Vargas is a bad person. burglars

I have been going to Honda for years now. I have never had a bad experience. I love the facility, clean inside and out. The staff are super friendly and helpful! I have recommended this specific location to many friends and colleagues.

Love my Honda CRV Touring . Job was so very kind and helpful explaining everything to me. He told me to come back anytime with questions. Very happy!

I had a great experience and was never pressured at all. Antonio was terrific

Excellent service They really do put effort in satisfying the customer Would highly recommend Autonation

Beyond disappointing, got the run around, Appearance Protection and Windshield Protection was added to price of vehicle, to the tune of about and extra $1,700. The price you see is not the price you pay. Dishonest and unethical.

We bought our family van here and extremely happy with our purchase! It is the best investment we’ve made this far! Thank you AutoNation for making it a positive experience!

AutoNation provided a shuttle to take me home while my car was serviced after arriving with no appointment. They were short technicians due to COVID illness.

We’ve purchased a few vehicles from this dealer and have been bringing our vehicles to them for service for many years now and have noticed a severe decline in their service department. I had been waiting about 2 months for a part to come. When it finally did I brought my vehicle in for this spool valve repair and and to get the front and rear valve gaskets replaced. I was told that my vehicle was finished, my husband picked it up, and after looking at the paperwork realized that they never even did the spool valve repair. We left a few messages and finally about a week later received a call back. They left a message apologizing and asked when I wanted to bring the vehicle back. I left a message the same day (Tuesday), and still haven’t received a call back yet to make an appt and to also discuss the transmission leak I had to read about in the paperwork to even know it existed. I must say I’ve become extremely disappointed in their service lately.

If you’re trying to schedule service or get a hold of the dealership, you are sent to call center where it is very difficult to understand who is speaking to you. Clearly they are transferring your call to a call center outside of the US. Often they transfer you to another extension where you are notified that you are the winner of $100 Walmart gift card if you select one. If you don’t, you are hung up on and have to start the whole process all over again. It is extremely difficult to find a live person at the dealership to have questions answered or to schedule what is due to you after purchasing a car from them. I will never shop there again or recommend Auto Nation.

Char once again arranged an appointment quickly and scheduled me early in the morning. She took time to tell me what was needed and why. I keep her in my contact list.

Their service department has the best customer service.

Service advisor Yousef Alwari was very professional and helpful. He explained in detail the work my car needed. I think he was very honest and transparent. Work was done in a timely manner, and the price was fair. We have been customers of this dealer for last 20 years.

Worst experience ever after I purchased 2016 Nissan Sentra SR. Drove vehicle less than 1000 miles and two tires completely shredded and one popped. Had to have it towed and two tires replaced and an alignment done. Asked Autonation to reimburse me for the two tires and alignment and they gave me the runaround for months then finally said I have to take it up with the tire manufacturer. I didn't buy this vehicle from the tire manufacturer, I bought it from Autonation. How about you reimburse me for the defective tires that you put on this vehicle before selling it to me and YOU take it up with the tire manufacturer. Even though I'm extremely upset I had to pay for their negligence, it's the principle of the whole thing that really gets me. I will definitely keep trying to get some where but they are really good at not answering your calls!!! Four brand new tires and an alignment were listed on the sale description of this vehicle. That was clearly not the case (and reiterated by the guy we had to use and new tire store)the false advertisement here is disgusting!

Only would not recommend the service maintenance department. Bought my 2021 Honda Accord here and sales department was great. Can not say the same thing for services.I purchased the Honda care maintenance package so I took my car here for its first oil change and tire rotation and general inspection. Took 1.5 hours to finish. I thought everything was great until I got home and checked my tires. My tires did not get rotated at all and I know this for a fact because I scratched my right front wheel tire on a curb and when I checked, it’s still on the same front right side. I’m extremely disappointed about this. Completely lost my trust in auto nation Honda ohare. I regret purchasing the Honda care maintenance package. Would not recommend anyone to purchase it when offered. Just take your car to your local/family owned auto shop, they definitely will take care of you compared to these corporate chains. So very disappointed and feel betrayed.

Unprofessional people the manager Vargas should be dismissed. Call the customer a liar. Antonio tried to hike the MRSP of the car. Never go to buy any car to Auto Nation Dealership in Des Plaines. Rude unprofessional people will rip you off

very good service and helpful advisor

I've been coming to Honda O'Hare since I bought my car in 2013. Yesterday experience was just like the previous years -- great service. But yesterday, I would like to express my thanks to Michelle for being such an joy to deal with since I have a disability, which made my visit unnerving. Michelle made me feel like a "normal" customer, not even focusing on my disability. She made me feel like she cared and explained without even making me feel uneasy (because of my disability). Michelle was above and beyond. I appreciate the extra care and effort, and understanding -- and Michelle, thank you for the great service -- and the smile.

Great, car people! They really care for their customers.

I had a great experience with Audreanna and Dario. Both were patient and worked very hard to help me on the bottom line. Very thankful to have worked with such great people.

Here is my honest review. This dealership scams people. Recently, they advertised a 2021 Honda Sport SE for $28,314. I contacted them to verify that this was a correct price. We arrived and test drive the vehicle, which had the dealership MSRP sticker on it, stating $28,315. When we tried to buy the car, we were told that the actual price was higher due to “dealer installed enhancements”. The price they then gave us was over $31,000 !!! After discussion, they said that only 3 “enhancements” had actually been installed: Paint protection (for $900) - note that Consumer Reports, and other consumer protection agencies say that this is overpriced and not of any value. It is essentially a high priced paint job. Wheel locks for $99 (these can be purchased on Amazon for $25, and are easy to install). Window Tinting (we could not even tell it had been done) for $400 They refused to lower the price of these three, causing the actual car cost to be over$29,600. Run away from this Bait and Switch dealership as fast as you can!

A new battery cost at this place $ 220.0, and 72 months of warranty, at Castle Honda the same battery cost $ 140.0 and 100 months of warranty, have it your way guys.

В Данном автосолоне приобрел автомобиль. Дружелюбный, отзывчивый коллектив. Особенно хотелось выделить менеджера по продажам, Олександра. Доволен проделанной работой на 100%. I bought a car in this car salon. A friendly, responsive team. I especially wanted to highlight the sales manager of Olexander. I am 100% satisfied with the work done.

This was one of the worst experiences we have ever had at a dealership. We have bought 4 brand new cars in the last 30 years. We have worked with several different dealerships and this, hands down, was one of the most frustrating experiences we have ever had. The dealership took about a month to fix an issue that that started out from parts that were recalled. We will never buy from Honda again. The Honda Odyssey is not worth all the money is costs and it doesn’t last.

Great, honest, and efficient service.

I had my vehicle’s oil changed and a tire seal repaired at AutoNation Honda O’Hare and was in and out of there in about two hours. My service writer, Josh, was very friendly and helpful.

Both Brian & Char have been stellar in service. Always professional remembers customers maybe not names definitely faces. They explain thing. Patient and factual. Appreciate their work ethic. Loving my Honda CRV 2016.

I had a great experience purchasing a vehicle here

I had a great experience purchasing a vehicle here

Michele Freeman, service advisor helped me understand what is needed with my car. She is honest n friendly .I give a thumbs up.🥰👏

I cannot recommend the Service department at this dealership. I waited to post this review to be as fair as possible to this business. Let me explain what happened. 1. We called one evening and made a service appointment, for the upcoming Saturday, to get our driver’s side mirror fixed. It shakes annoyingly whenever you drive over 35 mph. Also, our radio and apple car play were acting up so we wanted that fixed as well. 2. They advised there were recalls on the vehicle that need to be completed and we needed to call back on the Monday before our Saturday appointment to have the recalls added to the appointment. So we called back on Monday and had to reschedule the appointment for the following Saturday as they could not be added to the currently scheduled appointment due to time restraints. So we canceled the current appointment and rescheduled for 2 weeks later on a Saturday. 3. We arrived for our appointment and we left the vehicle there to be worked on. When they completed the work MINUS the driver’s side mirror and the rear view camera recall, as they did not have the parts in stock for these. They advised review camera parts were on back order and were unsure when they would receive them. We currently are not having an issue with this camera. 4. We schedule another appointment for the following Saturday because we were advised by the service employee the side view mirror part would be in by either Wednesday or Friday. 5. We were asked to give a review of excellent rating when we get the survey. I thought about it then decided to wait until the following weekend after our appointment. 6. We arrived for our scheduled appointment and checked in. Off went the vehicle and we advised them we would be waiting for the vehicle however we were going for breakfast and would be back. 7. Approximately 45 minutes later, we get a call from Kim, whom is very nice and courteous, asking who called us and told us our part was in. I advised her that when the appointment was made we were advised the part would be there Wednesday or Friday. We were never contacted by the service department stating the parts were NOT in prior to our appointment. 8. I am just a little bit confused. Were we NOT supposed show up for the scheduled appointment since we did NOT receive a call stating the part was in? Is it our responsibility to call and verify the part is in? Were we supposed to order the part and bring it with us for the service department to install? I mean…. I understand side view mirrors are RARELY replaced on vehicles. (Yep that’s sarcasm). So can I give them an excellent rating? NO Can they do better? YES Maybe more phone lines that make outgoing calls to customers who have adjusted their schedules and lives to fit service department hours.

Great Service!! The Best in the Chicagoland Area!! Never a problem with my Accord

It was great to buy the car from this dealer. Salesman Muhammad and Natasha treated us really well! Awesome customer service.

Most of the service Advisors are friendly and professional, especially Charlene. She takes the time to explain what is needed and even what can wait so as not to unnecessarily push other services onto the owner if it is not needed. She is one that you can trust!

Eddie Perez was fantastic! I was in a hurry due to a Doctors appointment so he took me in two hours before my scheduled time.

Received great service and no pushy advice on service issues or repairs.

Service advisor completed everything promised in timely manner

Excellent sales experience! Pricing was much lower than other local dealers, sales person was upfront about the cost and the entire process went very smoothly. I walked out with a new SUV that same day. Exactly how buying a car should be!

Went to several different dealers but felt the most welcomed by Honda Ohare, they took care of all my questions, made me feel confident in buying a vehicle, but most importantly they made sure i left loving my new purchase and with no doubts!

Great accomodating experience for a first-time buyer.

I received a letter to bring my 2019 Passport in for a recall for a faulty fuel pump. After making an appointment to bring the vehicle in on 5/29/2021, I was told by serviceman Ivan Rivera that the dealership doesn't have the part in stock, but will order one and would have to make another appointment. He also told me the work couldn't be done until the part came in, which wouldn't be on the same day. I made another appointment for the work to be done on Friday 6/4/2021. The vehicle was dropped off on Thursday night 6/3/2021. On 6/4/2021 I called 4 times and my wife called 2 times to check the status of my vehicle. All 6 times we left messages for Rivera to call one of us. He never returned mine or my wife's calls. I decided to stop at O'Hare on the way home from work. Talked to manager "Josh". I related to him the story of my vehicle. He assured me that my vehicle would be ready by 6 this evening. When I was leaving Rivera yelled "Frale, Frale". At 5PM my wife called the dealership to see when we could pick up the vehicle. According to the receptionist nobody answered the phone in service dept. My wife then asked for manager "Josh" and was told that he's not answering. We decided that was enough and to pick up my truck. When we got to O'Hare Honda, the manager "Josh" told me there was an explanation as to why my vehicle wasn't worked on. He asked me to give him a second to explain and so I did. He said there wasn't really a reason why my vehicle wasn't worked on, but wanted to take me off to a side room to talk to me. I told him "NO", that I wanted my key to my vehicle so I could leave. When I was in the service drive thru area, another employee who will remain anonymous approached me and told me this goes on all the time. He further stated Josh is probably high on drugs and lets Rivera do whatever he wants. Although all the rest of the desks were manned by service employees, Rivera's was conspicuously empty.

Char has been my adviser for years. When she was gone for a bit I was not as happy or comfortable with my service experience. Thanks Char for your customer service and many years of trusted advice.

I had a good experience. Char Gauer was very helpful.

My 2nd visit, second oil change! Love my car and service at Autonation O?hare.

I really loved working with Brian! He explained things thoroughly and clearly, and I felt very comfortable with the whole process. Plus, he's just a really nice person. I will always schedule my appointments with him in the future.

Service was excellent and people were very friendly and pleasant. I'm happy to say that your representative that I dealt with was very very helpful.

Michelle Freeman was the best!! She was attentive and friendly and delivered the car back to me in the window she said.

My experience was pleasant and informative. Joe was very knowledgeable and was a pleasure to deal with throughout the entire process.

Fast, friendly and very professional service. Sometimes the staff is overwhelmed with volume of customers at peak times but they always do get back to you over the phone and offer very good advice and service. I live close by so for me an overnight drop off works the best. I do recommend this place to service your Honda.

I received a letter to bring my 2019 Passport in for a recall for a faulty fuel pump. After making an appointment to bring the vehicle in on 5/29/2021, I was told by serviceman Ivan Rivera that the dealership doesn't have the part in stock, but will order one and I would have to make another appointment. I made another appointment for the work to be done on Friday 6/4/2021. I dropped my vehicle off on Thursday night 6/3/2021. On 6/4/2021 I called 4 times and my wife called 2 times to check the status of my vehicle. All 6 times we left messages for Rivera to call one of us. He never returned mine or my wife's calls. I called once again and demanded to talk to a manager. Josh answered the phone. He told me he's sorry for not having been able to work on my vehicle, but will look into the matter and asked if I could hold for a minute. I was still holding 30 minutes later. So I decided to stop at O'Hare on the way home from work. Talked to manager "Josh". I related to him the story of my vehicle. He assured me that my vehicle would be ready by 6 this evening. When I was leaving Rivera yelled "Frale, Frale". At 5PM my wife called the dealership to see when we could pick up the vehicle. According to the receptionist nobody answered the phone in service dept. My wife then asked for manager "Josh" and was told that he's not answering. We decided that was enough and to pick up my vehicle. When we got to O'Hare Honda, I demanded my key and told the manager "Josh" that I was leaving with my vehicle. He told me there was an explanation as to why my vehicle wasn't worked on. He asked me to give him a second to explain and so I did. He then proceeded to run to the mechanic area several times, I guess Rivera was hiding there, without any explanation to me what he was doing. Then he came up to me and said there wasn't really a reason why my vehicle wasn't worked on. I asked him once more if he was the supervisor. He repeated yes so I asked him why he doesn't do his supervisory job and order Rivera to do his job and get my car fixed. He wanted to take me off to a side room to talk to me. I told him "NO", that I wanted my key to my vehicle so I could leave. When I was in the service drive thru area, another employee who will remain anonymous approached me and told me this goes on all the time. He further stated Josh is probably high on drugs and lets Rivera do whatever he wants. Although all the rest of the desks were manned by service employees, Rivera's was conspicuously empty. I am a long time Honda owner! I have never seen or heard of a instance where a service employee personally refused to work on a customer's vehicle and the dealership (via Josh), after being notified of his wrong behavior, supported him and not the customer. I have witnessed and experienced Mr. Rivera being rude to other customers and myself. I didn't complain because he might have had a bad day, but the events on 6/4/2021 went too far!1

I have been to Autonation a handful of times. Even though I live in Chicago, I always travel to this location for any service work that I need. Having been to multiple Honda dealerships and other mechanics, I can say without a doubt that the people that work here are of the highest quality. They are dependable, informative, and honest with their work. Any issues I've ever had with my car are always resolved in a timely manner.

I brought my car in because the a/c was blowing warm air. The technician ran the necessary test and found that all it needed was Freon. I was particularly impressed with Charlene Gauer, the service writer, who explained what was done and if I had any further problems to bring the car back. Very professional.

I have been having my car serviced by this dealership since I moved to the area. My experience has always been good.

Helpful and courteous reps

very poor I walked 3 miles with faulty info. .......

Excellent service and personal attention!!

Good did work I wanted

Michelle was awesome, as a new employee she did well.

Very pleased with the work that was done to my car.

Efficient service. Got next day appt.

We got our car serviced within 2 hrs. They have a great system - very efficient and professional.

The sales representative Patricia Schwed was very nice & explain everything to me and changed stuff I feel I don’t need.

I made an appointment, and was taken in right away. The service was done quickly and I went on my way.

I went in looking for a car expecting a lot of hassle and a long day. Neither happened, it was a great experience!!!! Harvey was so friendly and not looking to cheat us out of our money. He work quick and did not waste anytime. He was even running back to us with a deal and paper work to explain everything!!! We were in and out in three hours with a great car!!!

Charlene is fantastic always willing to help wherever is need.

I recommend AutoNation Honda for vehicle purchases. My purchase experience was amazing!! My service experience has been another story however. It has been lackluster at best and I'll leave it at that. Very disappointed in the level of service, from the service department.

Char was very helpful and friendly. Service was done quickly.

The sales guy was Tim. He was amazing and very friendly. He will help you to find the right car and price.

I just purchased a car on 05/22/2021 and I can't express enough how easy it was with Patricia. I called ahead inquiring about a car and by the time I got to the dealership she had the car ready and keys in hand. She was beyond knowledgeable about the car and was very relatable, which made the experience much more enjoyable. I couldn't recommend working with her enough. Mikey, the finance guy, was just as great to work with. He was very knowledgeable as well but not pushy. He listened to my refusals and what I did want he customized for me. The rest of the staff at Auto Nation Honda O'Hare was very attentive and friendly upon entering. If you find a car PLEASE come here first, Patricia and Mikey were amazing.

Very good service very pleasant people it was very nice.

Satisfied service not bad that are forgetting car wash after I tell them than they did but not good car wash

Jeffrey Castro was really helpful in picking out the car I wanted for a great price. Very friendly and patient.

The car and its service! Satisfied customer!

Nice people good job and friendly staff.

Nice and friendly staff

Char is my service advisor when I found out she was back I had to get my car back in she is the best! Chau is such a great manager he approached me to make sure everything was ok with my vehicle and if there was anything he could do to help me. Everything was great and fast it felt like I was right at home with the awesome staff I highly recommend this place if you are shopping for a car or trying to get serviced! I bought both my cars from here and I?ll always go back!

Been there last Friday for my regular Oil change and check, i was so pleased with the great service especially by service advisor Charlene Gauer. 👍

Excellent service, fast and courteous staff. Will surely comeback and use this facility again.

Excellent service, oil change and car inspection done in 30 minutes.

Everyone there especially Brian Maddox was super friendly and helpful

Nice staff, good experience, helpful service adviser

Service was convenient. No problem with drop iff or pick up. Good communication with Michelle Freeman on repair needs and costs

We had a great experience at AutoNation Honda O'Hare. Our salesperson was Job. He's the best! We've been to several dealerships and had the best experience and customer care with Job. He was helpful throughout the process. Mikey was our finance guy and again: very straightforward, friendly and great customer service. This is the kind of experience that earns my loyalty as a customer.

Not a bad place to get a new car, straight forward dealer. I would recommend.

my adviser, Char Gauer, was very helpful, and she did a great job listening to me, and taking care of my car issues, and also keeping me updated.

yes great service by Mr Job Alex

I was very pleased with my service at Autonation O?hare. I always service my car there.

Bought a car, not a bad deal. Took to mechanic after and found some issues (oil leak, exhaust leak) nothing unexpected on a 15 year old car but shows that just because they inspect a car before sale it doesn't mean they fix anything. No real issue here. Sold a car, not great experience. Was told there was a lot wrong with it (oil leak, rust, etc.) and it was bad enough they would have to auction the car... super low balled me. Talked them up a bit and ended up selling for too little, oh well. Car shows up for sale on their website the next day for 10x their first offer! I know they didn't fix any of the problems. Feels bad, not how you should treat a customer.

Service advisor, Brian was pleasant, approachable, attentive, professional, forthcoming

If you need your vehicle serviced, Char is the person to talk to. Her knowledge, professionalism, and kindness will allow you to trust that your car will be “in good hands.”

Very professional, all my questions were answered, and I had a lot. Have been going there for 3 years, never had an issue. Big thumbs up from me.

Fast and reliable

I have nothing but praise for this dealership and would highly recommend them!

Worst service. I do not recommend.

It was a good experience. I had visited for A1 service and I hope i do not face issue. Will come to know about quality of work in a months time. But overall I had a good experience.

Worst experience buying a car I ever had!!! Salesman harassed me and my wife with phone calls about the car we were interested in, gave me an attitude when I asked about the price. The picture they posted online was of a different car, and the car was in a prior accident that we were never told of. We ended up buying the car and are now unable to take off the wheels, left numerous phone calls for manager with no response from him... When I asked to speak to the general manager I was told he just got up and quit one day!!! I would NOT recommend this place to anyone, what kind of company is this!!!

They gave me a good deal and were honest.

Never had a problem with the service team here. I don't feel pressured into services that my vehicle doesn't really need. I bring my car in for all of it's routine check ups.

Very pleased with Ivan. Very appreciative of the fact that he walked me to the car on completion of the service.

The service department is run very well and everyone is helpful and friendly.

It was a great experience!

Great customer service. Great communication! Very customer focused

Fast service.......service guy explained everything to me ..........

Char Gauer always goes exceeds expectations when I visit Auto Nation. I'm so happy she's back at your facility. No one else compares.

Very good service by staff

It seems like every time my experience gets worse and worse. The only reason I come back is because my lease is held with them and within my terms I have oil changes and what I thought were tires included in my package as well. This last experience on 4/17/21 started with horrible customer service from the scheduling gentleman. The only reason I called instead of doing it online was to get a few questions answered which his reply kept being “I don’t know I am just scheduling” in a very rude tone. I asked about an estimated wait time and if their waiting room was back open with covid because I was driving from DeKalb which is about and hour and a half and he again made it sound ridiculous to ask. “Yes you can wait in the lobby.” He could not answer me if I still had any oil changes left for what my package held so I hoped when I got there someone could give me an answer. When I did I waited 2 hours for an oil change which is insane! This makes me not want to buy my car which I love.

Char, she very helpful and polite. She address our need and very good to work with us.I would definitely recommend her.

The service technician was thorough and kept me in the loop throughout the process

Great help from serviceman.thanks for checking all my concerns.

Good service and the service was made on time!!!!!!

I've been a customer of AutoNation (formerly O'Hare Honda) for over 20 years with four car purchases over that time. The service department is top notch, carefully looking after the safety and smooth fucntioning of your vehicle. Friendly and knowledgeable service desk staff who do a great job of explaining any repairs or service that is necessary or recommended.

Was greeted by Service Adviser, Michele. She took care of my requests promptly and efficiently. When service was completed, she explained all to me and escorted me to my car. Great experience.

AutoNation Honda should be proud of the service that Charlene Gauer provides. She is very professional and knowledgeable. It was a pleasure to deal with her.

Courteous people, good service & quality workmanship! Not only is your work done professionally but also refers for whatever defect is found. This way we know what needs to be taken care of.

This is the 4th Accord lease from AUTONATION- I am very happy with this dealership!

I came in to have an oil change and found out I also needed to have my tires rotated. Brian, the service man, took care of me. He was very polite, knowledgeable and made sure I was informed regarding the work that was done. Great service!!

I m really disappointed with customer service . Sale Person Kosta . R did not inform me about all the damage in The honda Odessey . I drove over 170 miles from Michigan .i had a check to pay off the car and insurances already .Sale Manager very rude and Careless for customer complaint . I was welling to work with them

We had to wait a while for a service manager to help us but we were pleased with the service

Excellent service by all employees.

I had a very pleasant experience at the Des Plaines service center. Michelle was very helpful, she made sure all the repairs were done promptly and were quick to respond to any questions. I will be visiting this location for any future repairs. Thank you!

I bought my Civic at AutoNation Honda about two years and have taken it for scheduled maintenance. They've been great. Very friendly and accommodating.

This is the only place I have my oil change. Charlene Gauer was very helpull. Will do business again and again.

Brian was great to work with. Explained everything.

Easy to purchase a New Honda from AutoNation Honda O’Hare. They were friendly, yet safe during these COVID times. Fair prices. I had a good buying experience and recommend AutoNation Honda O’Hare.

Easy to purchase a New Honda from AutoNation Honda O’Hare. They were friendly, yet safe during these COVID times. Fair prices. I had a good buying experience and recommend AutoNation Honda O’Hare.

Frank, Service Advisor, provided great service on my recent visit and recall appointment. He was very friendly and informative.

Got oil change excellent service . On time in addition got $20 dollars off

Hassle free and will buy again at this location. Great experience all around

Leo and Dario were very kind. Leo went out of his way to make sure i got a good review and stayed late to make sure i got everything out of my car and changed my plates. Highly recommended

The service , though it would be nice to have a waiting room so customers can see the work done on their vehicles

My service advisor was excellent. I was treated very well. He helped alot and cleared up all my doubts. 100% recommended 👍

My first time at this location. Very happy with the service

Always Good Service in the Service Department😊👍

Amazing Service and Frank took care of my car braking issue very well

My service advisor was excellent. I was treated very well. she helped alot. I've always gone there for all my service needs.

Got an amazing deal on a car. Everyone was very nice too

My experience was very good. Everything was done in the estimated time, and AutoNation Honda O'Hare remains a preferred facility for my vehicle's service.

Especially service advisor, Mr. Brian Russell is very friendly and professional way to approach and explained to make me understand very well.

We had a great experience at Auto Nation Honda O’ hare! Our sales person, Mary, was top notch and very knowledgeable. She got us into a new CRV at a great price, with upgrades, and we couldn’t be happier. Their finance guy, Mikey, was terrific , as well. We highly recommend this dealership.

I have been doing business with this facility for the last 8 years. Great people to do business with and the after care is even better.

LEO is the best! Leo worked hard with a generous offer to purchased my vehicle on the spot. And now I drive a new Honda CR-V. I definitely recommend AutoNation! Thanks LEO.

Excellent customer service! It was such a pleasure to buy my new car without being pressured.

The service team has always been excellent!

Been using Autonation Ohare for a few years now and have had no major complaints with their service. They seem to be making a concerted effort to create goodwill as evidenced by the efforts of Brian, who works in the service department.

good and friendly service. The car was ready at the promised time. I would recommend this dealership to any of my friends.

Had my Accord serviced yesterday and was blown away by the great experience I had with my service consultant Michele Freeman.

AutoNation Honda OHare Services area was extremely diligent in working with a third party vendor to cover the navigation unit for my vehicle. Even though it took months to resolve, the service area worked to find a resolution. Very happy.

The service man that attended to me was very professional and helpful

Harvey is your 'to-go' guy, when you want to purchase or lease your next new car - He was no BS from the get go and true to his words till the end. I have no idea what he did to get me the number I was looking for, but he made all possibilities avail to land me very close to what I wanted. A lot of people were already working with him even with an appointment - and i had to wait some time but I am glad I didn't go with anyone else. Best service and a great sales man. I will always go to him!!!

Mr. Goldstein and Mr. Campbell were really helpful and very generous.

Great service. Char was friendly, efficient and informative.

Staff was courteous and knowledgeable. Reps reviewed my service history and discussed. The inspection addressed several issues of concern and were reviewed by Honda staff..

Always bring my car in for repairs! I had a sound coming from the back of my car when it was in reverse and I turned the wheel. When I brought the car in before the technician told me that was ?notmal? but yesterday the mechanic Char was using noticed the noise and ordered a differential to repair it! I didn?t even inquire about the noise because I was living with it. I mean a technician at Honda wouldn?t flat out lie to me, right! So happy Char is back! A technician that works with her customers snd can be trusted! She?s a definite keeper!

I was not pleased to se salesmen walking in the show room without masks during a pandemic even though it was before the sales department was opened. unacceptable. I had my oil changed and they did not reset the oil maintenance on the computer in my car.

Excellent! My serviceman was named Frank, he greeted me immediately as soon as I walked in the door. He was polite, and professional. He offered other services, and I advised him I would consider at a later date. He called when my car was done, and ready for pickup. And he walked me to the door and opened it! When does that happen in this day and age???

Service advisor caring and knowledgable. Making sure that customers social distance doing this COLVID-19. Also making sure you are okay and the work that is required is done correct.

Excellent customer service . Brian did great job! Thank you

I recommend you service your Honda at AutoNation. Charlotte was was very nice and professional.

Service was fast. Char is friendly and a great communicator. She kept me updated with what the mechanics were doing and got me out as quickly as possible.

Frank took great care of me at the service bays. He was patient and efficient, while always attentive to covid safety.

My car needed lots of maintenance and Char helped me out. She was very professional and helpful. She was quick and thorough. I had a such a good experience with her. I tell everyone to go to see her if they need work done. I won't go anywhere else to get maintenance done on my car.

I have been there customer for 10 years I am very happy .Frank took care of my Honda Odyssey very well .he is very good in customer service.

Josh, my service writer was pleasant and couteous. He kept me apprised of every step of my service. It was a very good experience!

The salesman Job Alex is very helpful he is always willing to help everyone I highly recommend Mr Job Alex to everyone who want to buy car he is very knowledgeable person I am proud that auto nation Honda have him

Great service. Great expectation management. Spacious waiting room.

Frankie from the service center was great! Very helpful and informative. I will tell my friends about o?hare honda.

Great Customer Service, Char took great care of me. The only disappointment was that it took two hours for an oil change. I believe this was due to staffing based on Covid standards.

I recently visited Honda O'Hare bc of a recall notice from HQ of Honda. They were very professional, competent, and efficient, esp. Ivan. I was notified immediately after service to my car was completed. Thank you!

Great Honda service dept. will be going there in the future for service and new car purchase

Great place to have your car serviced at. The service people are great to work with.

Great experience overall. Lots of inventory and straight forward negotiating.

I brought my 2014 Honda Accord in for regular maintenance yesterday, and Josh Grant took great care of me and my car! Accepted my coupons, and remembered that he had been my contact on my previous service experience. Will definitely bring my car back to Josh and AutoNation Honda in Des Plaines.

Their pre-sale process for used cars is great, they actually go over the cars and fix things wrong with them. Like, mine had 4 BRAND NEW tires. I had a question about handling, they took it back and put it on the rack to be sure there was nothing wrong, no questions asked.It helped I knew exactly what I wanted and had shopped for days.

It was a pleasant experience. The service has been great and fast.

My overall experience at AutoNation was very good. Staff was very professional and went of of their way to find the car I wanted.

We loved working with Jasmine. She did an excellent job. She is very responsive, attentive and efficient. We love our new vehicle and appreciate Jasmine's hard work to make it a pleasant purchasing experience.

There is an old saying that going to a car dealership is like going to a dentist. Thankfully, O?hare/AutoNation Honda has proved that wrong for me time and time again. I had bought couple of new cars from AutoNation previously, but this time I bought a used car. It was a very pleasant experience dealing with the sales (kudos to Jasmine Maymi) and the finance team (Mikey Torres). Everything flowed seamlessly and the transaction went smooth as well without the hassle of having to go back and forth with sales manager. Jasmine was phenomenal in helping us throughout the process. Huge shoutout to her and a big thank you to the entire team who helped me have a painless experience!

Service advisor was very good and friendly

Very happy with my Honda CR-V 2021 Hybrid. I cannot recommend Brian Maddox enough!! He was so helpful and informative. I did no feel pressured at ANY point in my conversations with him. He also explained why I would benefit from one package/deal with what I was looking for rather than the other. I felt comfortable and supported every step of the way.

Char in the Service Dept is awesome, I trust her and come to this location because of her.

Excellent service by Charlene. She is very prompt and recommended the required services and completed on time.

Taken my car here for service since I bought it. Can you get prices cheaper somewhere if you shopped around- sure- but they are open and honest about what’s needed and the pricing is still fair. I think the best thing about them is they don’t recommend work that doesn’t need to be done after the technicians look at the car. Appreciate them walking through what was done, what might be needed soon, and checking for recalls. Great experience with their online portal and everyone wore their masks.

Routine maintenance done. Friendly service advisor provided details about my car?s previous maintenance information and recommended future maintenance.

I would like to mention the best customer service by Josh Grant,Service Lane Manager. He took good care of me. Great services at this place.

Chau is the best ! Also goes above and beyond for his customers!! I never have to worry, takes care of my car like it?s his own! Char is great ! Also so helpful and accommodating! They are an incredible asset to your dealership!

Great Personal Service from the Service Dept! I have and will take my car there.

Great service with a friendly reminder which one needs to be replace or if it doesn?t .

Char was calm, polite, friendly and very professional we were treated like a family not as a customer!! She will be the reason that I will continue to go and get service and will tell others to go to ohare Honda

Excellent! Will recommend friends and family to go to this dealer.

As always, a good experience. Which is why I come back.

Car was repaired per conversation with service reps explaination

I loved the service I received at Autonation Honda O'Hare location. Excellent staff willing to help with all my needs and requests! Any concerns or questions I had regarding service or protection plans were answered with great enthusiasm and the staffed didn't stop getting me answers to what I needed. And I had a great service advisor by the name of Joshua Grant! Awesome guy!

I never have a problem with the dealership. They always treat me excellent.

Salesperson Jericho was great! He took the time to patiently answer all questions help us get a good deal.

always friendly and excellent service!

I went to see a honda odyssey and as its an older car i told them i wanted to have my inspector look at it first. The salesman Harvey told me its no problem because they have a five day no questions asked money back guarantee so i can buy it and then bring it back if there are any issues. So i bought the car and brought it immediately to my mechanic who found several issues with the car includong broken ac, broken door rollers, worn out drive belt, low power steering fluid. I was already surprised that they would let a car off the lot with these types of issues, but We brought it back to autonation (on day 3 since purchased) thinking wed offer them to fix the issues or take back the car. Imagine our surprise when before we even tell him whats going on, Harvey proudly pulls out a paper with my signature that they had slipped into the stack at signing, saying that i had waived the five day money back guarantee. He would not answer why such a paper even exists, or why they slipped it in there when i had specifically said i wanted to bring it to a mechanic. I was quite speechless. Fortunately i had gotten a warrantee which covered some of the issues. This is the kind of thing you expect from a cornerahop dealer, not a national honda chain. I feel very shocked and disappointed.

I went to see a honda odyssey and as its an older car i told them i wanted to have my inspector look at it first. The salesman Harvey told me its no problem because they have a five day no questions asked money back guarantee so i can buy it and then bring it back if there are any issues. So i bought the car and brought it immediately to my mechanic who found several issues with the car includong broken ac, broken door rollers, worn out drive belt, low power steering fluid. I was already surprised that they would let a car off the lot with these types of issues, but We brought it back to autonation (on day 3 since purchased) thinking wed offer them to fix the issues or take back the car. Imagine our surprise when before we even tell him whats going on, Harvey proudly pulls out a paper with my signature that they had slipped into the stack at signing, saying that i had waived the five day money back guarantee. He would not answer why such a paper even exists, or why they slipped it in there when i had specifically said i wanted to bring it to a mechanic. I was quite speechless. Fortunately i had gotten a warrantee which covered some of the issues. This is the kind of thing you expect from a cornerahop dealer, not a national honda chain. I feel very shocked and disappointed.

AutoNation Honda in DesPlaines IL REALLY ROCKS! Both the Service staff and management are VERY personable, knowledgeable, SUPREMELY customer-focused and just plain NICE.

My experience was very excellent. The sales lady Mary Rycerz was very helpful and polite. Great service i would reccomend auto Nation Honda O’ Hare

Went in for an oil change. Mr. Josh Grand checked me in and directed me to the waiting room. He was very attentive and professional. Very pleased with the customer service and facility. Will be coming back and recommending to all friends and family.

Very happy with service provided to me. Support representative is vey helpful

Ivan ensured I was serviced quickly and made sure that I was very well taken care of. Definitely will visit again.

I would certainly go to AutoNation first, if I gonna looking be another.

good service clean facility details of what they are doing

The experience of purchasing our Honda was great. Brian Maddox was knowledgeable and helpful in explaining purchase vs. leasing. The reason for the lower mark on the facilities was because the office for filling the financial information did not meet the CDC guidelines. There was no way to safely distance which made me very uncomfortable. I realize the need for privacy, however, offering a customer the option of using the larger outer space would have been helpful.

Went in for an oil change. Josh wrote up the order, directed me to the waiting area and kept me informed of the work on the Honda then proceeded to escort me to my car. Mission accomplished in the best way. I believe Josh treated me with the same care and professionalism he would want his own mother to experience. That in itself condenses the overall experience and seals the deal that I will tell everyone and anyone that AutoNation Honda truly has the customer in mind. Thank you, Josh, and thank you AutoNation Honda Services.

I always appreciate the clean waiting room and efficiency of the personnel. I always feel completely comfortable there.

Nice service ONLY on the day I bought the car. Terrible after-sale service! The battery was out of order with leaking electrolyte in 2 weeks after I bought the car from AutoNation and they didn’t provide free battery replacement!

I recommend Auto Nation Honda for quality service done on my car. I appreciate their multi point inspection service done on my car.

I always receive excellent service from the AutoNation service department. I felt that the safety measures they implemented during Covid was another example of how AutoNation responded to their customers' need to feel safe while maintaining the upkeep of their autos.

Make sure to check for unnecessary vehicle plan protection and dent protection for used vehicles on your final contract before you sign it. They were added without consultation. Once I tried to contact the financial manager, my phone calls will never get through unless I *67 the call and went through ?sales of new cars? . Make sure you do check the contract before signing and to clarify any discrepancies that are on it. Also, the insurance man that they provided for me so that I could get the car that day, never answer the phone, nor my questions just like this dealership. Good luck! Review your contract !

Excellent service by Alex job. He explained the features of the car and made the process easy.

I took my car for oil change.had appointment at 4:30. Got there on time but they make me wait for 15 to 20minute before they help.I under stand if they are busy but there was no one there I was the first one in line they had 5 service people we there. Very disappointed with there service.

Service agent was very professional and helpful

Brian was great to work with and he helped me select the items I really needed during my oil change.

Our experience was great. We purchased two vehicles from Joe Appleby this year. Both times we had no issues.

Pretty painless. Anna Marie Abbate is a very nice salesperson.

Service was prompt and I received a discount on oil change and maintenance! Attendant was thorough and respectful.

Good service experience. Staff are attentive and helpful #patricia#wayne

Fast and efficient service!

I visited the Honda dealer to get my oil changed on my Honda CRV. It's a fairly new car and I purchased several oil changes with my service package. I was greeted by a person named Brian who was extremely nice. Since this was my third oil change at the Honda dealer I knew the routine. Unlike local places that change oil, the Honda dealer takes a minimum of 1 to possibly 2 hours. Unfortunately I waited 2 hours. I was prepared with my laptop so I didn't mind the wait. The customer service is commendable, Brian was professional, kind and focused on customer care. I didn't mind the wait (I kept busy) but others may find this unacceptable.

I had a service visit on 12/23/20 at AutoNation Honda O'Hare. Everything went fine and in timely manner. Great experience through the entire process. Great working with Josh Grant Service Advisor. Thank you, Josh and team.

So I purchased a Nissan Pathfinder 2017 from the dealer, I also purchased an extended warranty. The car only has 40k miles so is under the power and tran warranty. I had my car towed to Honda O’Hare I was having issues with the car not staying on. The service representative told me not to worry because I had purchase the Platinum Extended Warranty and besides my car still had the manufacture warranty. To my surprise I was told that Hond O’HARE was not able to work on the issued because it fell on the power and tran warranty, the car had to be towed to a Nissan dealer so that they could resolve my problem. I said no problem I just need my car to work. I get a call from the Nissan dealer and I was told that the issue with my car is not a power tran but an issue that is cover through my extended warranty, however I had to pay a deductible because the work was being done at a different dealer. I’m not a mechanic, I have no clue on working with cars but for Honda O’Hare to tell me that they can not work on my car I find that hard to believe. Do they need better mechanics, I’m highly qualified mechanics? Had Honda O’Hare worked on my car I would not be out a deductible of $100. I called the Honda O’Hare and left several messages never got a call back. I don’t understand what ever happened With customer service? Why was it that Honda O’Hare service department was not able to fix the problem? And how come I never got a call back? No call from the service manager, no call from the General manager Over 4 days and no return call, how do they stay in business?

Brake fluid was low. Problem fixed by tightening of loose part. Dealership didn?t try to make it a bigger deal than what it was.

This is my second car I purchased here and I love it! My salesperson Antonio did such and amazing job helping me decided what I wanted and helped me set everything up! Very friendly and professional! Thank you to Preston, Michael, Jasper, and Antonio for helping me get the car I want! I will continue to recommend this place to everyone! Thank you guys so much!!!!!

Bought Honda CR-V 2020 from automation on 12/14 sales man was very helpful and informative. I would recommend everyone to visit automation Honda for you next car

My technician Shaun was excellent. However, due to three people being out, I had to wait three hours for an oil change and rear differential fluid service at no fault of the technician. It would have helped to know about the delay earlier to set expectations or have someone else come and let me know. The work was done to my satisfaction.

Excellent service experience! Timely, efficient and safe handling of my car and myself. Thank you