easy purchase and good servise, thanks Gary

The service was absolutely terrible! I did not get what I paid for or the service they sold me. When I tried to reach out to them it was impossible to reach anyone there it as if they purposely ignore calls. I called and left a nessage and never received a phone call back.Don't fall for the oh we are so busy BS either. I called them and was on hold for 20 minutes so in that time I drove to the dealer walked inside and the service writers where standing around. Once I arrived they said the technicians were all gone for the day and therefore could not ask what was done. I spoke with a Ray I believe who 100% assured he would call me the next day ,I'm still waiting on his call. If you've always felt your getting ripped off at the dealer trust me nothing has changed!

The service department is not customer friendly does not give the same care they provide when they deliver a new car.

The sales team is very responsive and I am happy buying the car from there .The only reason of 4 star is because they added the autonation vehicle protection plan and I am trying to cancel it but still no response .

Great customer service , and the service advisors keep you up to date with any work that needs to be done in a timely manner. Fast service too !

If you want to get ripped off, then buy a vehicle from them.

What can I say. I had a running vehicle when I brought it in. They tried nickle and diming me telling me I need new fuel injectors, railings, and lines. Truth is I only needed new injectors. I told them I would pick up the car and was told it would be ready in 30 mins. When I arrived the engine was taken apart and it would take two hours to get the car back so I had to come back again the next morning. When I arrived the next morning the car would not start. This was purposely done so I would get the work done at the dealer. I got it towed and took it to a local mechanic. It was identified that a spark plug was broken (possibly dropped) and the injectors were not properly installed. There was no need to replace the rails and lines like Honda had told me. 0 stars if I could. Never I'm my life had I taken a running car to a dealer and not been able to start it when leaving. Call this a Mickey Mouse shop...

Great customer service,

Staff exceptionally friendly. Service outstanding. Did not have to wait. I brought my daughter's car in for a recall. But it was not a recall, just an extension of warranty. They were very understanding and checked my fluids and battery before I left and even vacuumed the leaves out of the engine. Great place.

Bed servise

a week ago NEW Graet place to get your Honda serviced. The staff is really friendly and easy to talk with. I would highly recommend this place that is looking for either to get there next Honda vehicle purchased or getting service for it. 👍👍👍

Called in the previous date about getting an alignment on my vehicle. Set up an appointment and was advice that the price would be $134.95 I get there and the Lady that was taking care of me advice me that I was told the wrong price the price now was 169.95 I advice her that I was told the other pricing. She did not apologize at all and said we will talk to that department. Stood there for 5 minutes and asked them to bring me my vehicle. After the long drive I took to get there I would not recommend this place to no one. Don’t state a price and then try to charge your customers another.

fraud

Autonation Honda sales team is really awesome. Had a very good experience with my recent purchase. Would like to mention special thanks to Leo and his manager and general manager for helping me to get my dream car. Thank you once again.

Very friendly and helpful sales person. Honest dealer not like other dealer ship i visited 4 other dealers before I get my suv Tigran and hassan I don't know the spelling is correct anyway there are about and beyond ***** awesome thanks to these guys

I have bought my last car from them and i have been their customer since 2016 and they were always ok. They get the work done. Now i bought another accord from some other dealership and went for my regular service. However while we see inflated charges everywhere, i was expected them to have the same. However now there regular service doesn’t comprise of standard tire rotation and its charged extra. I mean this was so unnecessary and on being asked i was told since i didn’t buy any maintenance package, i will be charged. An absolute pathetic and most definitely my last visit.

Made online appointment for body work and oil change. They don't have a body shop, and there would have been a 3 hour wait for an oil change despite making an appointment. Why have an online scheduling tool if it doesn't correlate at all to wait times or actual service offerings. So dumbbbbbbbbbbbb

AutoNation Honda O'Hare was the best car experience that I've ever had! I was so nervous and had a lot of anxiety about buying a car but Antonio and Nick were so friendly , helpful and knowledgeable that they made the whole experience enjoyable and pain free. I would recommend them in a heart beat!

Quick check in even though I was dropping it off a bit earlier than planned. They always check for the latest recall notices. At pickup, an employee insisted on getting car for me because it was raining. Where else do you get white glove service like this?!!

Graet lace to get your Honda serviced. The staff is really friendly and easy to talk with. I would highly recommend this place that is looking for either to get there next Honda vehicle purchased or getting service for it. 👍👍👍

AUTONATION HAS BEEN GREAT FROM PURCHASING BOTH OF ARE HONDA'S FIRST WAS A USED ONE THAT GOT TOTALED AND WE PURCHASED SECOND ONE BRAND NEW AND AWESOME PRICE. FIRST SERVICE WAS COMPLETED AND THEY WHERE GREAT

I couldn't be more disappointed! If I could give them a NEGATIVE 5 rating, I would. I am outraged that the service advisor, Demarcco Drummer was trying to take advantage of my elderly mother-in-law. She purchased her Honda Accord new in 2012 and has been religiously bringing her vehicle there for servicing ever since. She was there for an oil change June 7th and was informed that she needed additional servicing totalling close to $3,000 which has recently been addressed. To top it off, she was verbally informed that she needed a set of new tires. She had all new tires installed the previous day, June 6th. I will never patronize this dealer for servicing or a new vehicle and will inform all friends and relatives. I can't believe that Honda condones such practices.

So I just bought my dream truck today. And I have to say Rich Ness is one of the best guys in the industry. No bs, no grimey stuff. A genuine good hearted family man. Rich if you read this, I just want to say thank you again. You made my dream possible. Also another shoutout to Nick in finance, another amazing dude. Simple easy and quick. They made the experience worth while.

The service offered by Josh Grant was extremely insightful. He diagnosed where the puncture of my tire was by himself and prompt in giving me a heads-up when the car was ready. Highly professional! This is why I had never felt the need to have someone else service by 2 Hondas other than Autonation for the last 10 years.

Overall highly satisfied, went early on a week day and was out in probably an hour or so. Youssef was not pushy on the suggested maintenance and honored the oil change coupons that AutoNation O'Hare sends out to its customers fairly frequently.

Purchased a used car at this Autonation location recently. One of their selling points is how they do a thorough inspection of the car and fix any issues. Plus there is a 90 day warranty. After driving the car a few times all the lights came on and it turned on a hose came off. Our sales person had us return with the car and we were assured it was a loose connection. Well, it happened again and it turns out it's a head gasket with a $2500 repair bill which the AutoNation warrantee says isn't covered. So much for the "inspection". The sales person has not returned our messages and it's been challenging to get a hold of anyone at this dealership (they don't seem to answer the phone).

They get u in with a lowball price.Then they raise the price. This dealership is a real ripoff. Dont trust them.Go anywhere, but don't go there.

Everything was great. Thank you

Service advisor, Kimberly Soto is always knowledgeable and helpful when I come to the dealership to have my cars serviced. It does not hurt either that she has pleasantly genuine personality.I am looking forward to my next visit.

On May 31st I had appointment for service at 3:30pm. I went in at 3:30pm, after waiting in waiting room for 1 hour 45 minutes, I was walking in parking lot…and spotted my car. I spoke with serviceman, …my car was never got in till then…

NO HELP AT ALL They just wanted to sell the car After that you are done, There will be no help or favor from them. Last time I got the shuttle ride, now under new management all the compliment with things are going away No more shuttle ride for me Sorry AutoNation Honda We are not coming to you anymore

Easy to schedule for a drop off and they got the work done in one day. Service manager very good at updating me throughout the day. Price for repair a bit high, but it was a part for a 20 year old Accord and I'd received a discount offer in an email that helped a bit. Couldn't pick up before Service closed at 6pm, but was able to pay over he phone and go later while Sales was still open until 8pm.

I was really pleased with the service I received at AutoNation Honda @O'Hare. I brought my car in for routine service . No waiting to register and kind courteous attention to detail . I needed to use a courtesy car if it was going to take longer than a hour but my customer service reprehensive assured me it would be no longer than a hour. He checked up with me during that time . I was happy with their service.

Easy to set up appointment! Was in and out on time and was kept in the loop on the work being done on my car while waiting. Will for sure use Honda O'Hare again.

Awesome service and very professional

Josh Grant was my service rep and this was the third time I have dealt with him and he has always been excellent. Been going to the dealership for 10 years now since I first bought my Pilot. Update May of 2022, continued to work with Josh and he is the best. Definitely an asset to the company and they are lucky to have him.

Mary was so helpful in finding an affordable option when my lease was up. I have had issues with this dealership in the past and was hesitant to go back but Mary made it all worth it! I was also going through some personal things at the time and Mary showed me kindness from a stranger that I needed that day. I highly recommend working with her!

Meh. Expensive, service advisor is either overworked or uninterested in being helpful, pick up process is unclear, estimates are now given by text, (very broad description of a problem and the outrageous price to fix it, no information about why it’s important or how critical it is). As their prices rise and the service level drops, there is a significant urge to go back to the local guys rather than the dealer for repair and maintenance. I also won’t buy a car from this place again. Their sales people are shady and their finance guy should be wearing a ski mask and handing you a bag.

Nice customer service, friendly stuff. P.s. edited my original review from 5 stars to 1 star. It's a horrible place to service your car. Paid for oil change, break change, rotors maintenance and asked them to check the noise in my engine. Turned out that all they did was break change, and that's it... Now I'm am changing my engine...

Jalen was professional and expedited my visit getting me on my way in a timely manner.

Jericho did an excellent job selling me the HRV. He was patient and understanding throughout the whole process. I would definitely recommend someone to buy a car from Jericho

Everyone was very nice, understanding and helped me a lot. My shopping experience was excellent. The patience of the seller Jenny Gutierrez Trinidad is great. She adjusted to my needs, cleared up my doubts and she was always kind, even though I was going to buy a car and in the middle of the process I decided on another, she always supported me. I liked how the dealer's manager developed because he support to us all the times. The accounting employee gave me an excellent service, he even lent me his office so that my daughter could do her homework. More than satisfaction, excellent team.

Service manager Josh was WONDERFUL to work with! He explained everything to me, had a great attitude, and just made the overall experience really easy and quick! I have only good things to say, but it really had mostly to do with customer service that Josh and his crew provided! I will ONLY go here to get my car serviced!

I recently purchased a used car from AutoNation Honda O'Hare and couldn't be happier with the service and the dedication to ensuring customer satisfaction. Big shout-out to Rich in sales and Nick in finance, who made this day a real pleasure.

Went here to buy my first car! From what I have experienced this place was great especially Gary.He was very informative , helpful , and kind he made my buying experience a walk in the park , and I can’t thank him enough for that.It was a pleasure to meet him and have him guide me through the process.If you’re ever looking to buy a Honda I recommend this place!

Again and again the service and attention (right down to the coffee in the waiting area) is perfect.

Stefan was super accommodating and knowledgeable. Mike helped us get a great rate on top on a great experience. The team made the paperwork process painless and so quick! In and out with an awesome new ride.

Just wasted over 1 hour there.Never seen worse person to deal with like Mr. Micheal who is the used car manager. No idea who made him apprising cars, but he definitely have no idea how to talk to people.... that's way I doubt he will be good at something at his life. Had a trade in number 12500 and when I went at the dealership he gave me me $8000 , right after... showed both doors.. Circus, do not waste your time there!

worst dealership ever. 1. Salesman pressures by laughing when I tried to counter their offer, tried making fun. never felt so condescended

OK.. I bought my car on Apr 12, 2022. I kept my plates so I thought to do just a transfer to keep costs down. Ok..so it comes to me renewing my plates this May.. I CAN’T!!! It says my old vehicle needs an emissions test. So… I call Secretary of State. They say they have my transfer in the system but, it can take 6-8 weeks for this to take effect. There is no go around this. Said the Dealer should not have had you keep the plates as THEY KNOW. It can take 3 months. I then went to the Village Hall in Norridge where I live. They told me Norridge WILL give you a ticket without question and to tell the dealer to give you temporary plates. Sales guy told me to just to to emissions place and have them give you the paper to get your sticker.. Ahh this is more bad and inaccurate info… They go by VIN number… Just BS!! Well today I spoke to a Joe on the phone who said they don’t give temp plates unless your from “ OUT OF TOWN”. Yeah so I did my research and this is BS!!! MY PLATES EXPIRE END OF MAY AND I KNOW AS I CALLED THE SEC OF STATE WHO STATE THE TRANSFER WONT BE DONE BY THEN… THEY ARE BEHIND SO … I CAN’T HAVE EXPIRED PLATES. I NEED TEMP PLATES. WHY WILL YOUR DEALERSHIP NOT HELP ME??? **** also did not receive my Lender info after a month ***** Joe (manager) told me to call the lender myself to see if they have my info SO GO FETCH I GUESS…. I did call and was just added today a month later. LIke ?? **** Ladies do yourself a favor and go to *** Mazen at Napleton Honda Morton Grove He cares for his customers and this is why people come back to him… I bought 3 cars in the past and so have family bought from him I had to go elsewhere this time due to shortages of used cars they had in April. Never Again!!!!!

Staff are friendly, good, they know what they are doing. Highly recommendable. Excellent.

Good service but unfortunately now that my car is near the end of it's warranty so I will be going back to my regualr mechanic. The prices at the dealership are high. and I am trying to keep costs down.

I came in for an oil change and was with an advisor named Jalen, he provided great service and got me in and out quickly. 10/10 would recommend.

Service is okay but the after sales support is the worst I have ever seen. I have visited at least 10 times for the same thing and no one cared to look into it. Really disappointing!

Excellent customer service and very straight forward price for car No games plying around

The service was great……..but we bought a sprinter van for 30 something thousand dollars i asked was the fuel tank on a full tank and they said no I pushed the issue to have a full tank and can they fill it up they said they could give us a gas card because they didnt have any diesel…. Once the deal was done and paperwork signed we noticed the tank was on empty so i asked about the gas card and they then said “we cant make that happen” Wow ….. we drove around looking for diesel and almost ran out of gas we had to park the van and look for a station that sold regular diesel and not bio diesel gas then go back to where we parked the van then go get gas after we located a gas station that sold regular diesel and not bio diesel……..

Always pleasant and informative re: work to be done.

I got great service and the advisor was very helpful and courteous. I do wish the waiting room could include a space to work (desk, laptop stations). It may be more expensive than other mechanics, but by going to the dealer, I know my warranty remains fully intact.

There are car salesman and then there are some like Jericho Davitto. A real gentleman and works his heart out between the customers ask and General Manager to complete the deal. He is transparent and keeps you updated every step of the way.

Jenny was AH MAZING. hands down least stressful car buying experience ever. I called her day before on a car asking bottom line and she gave it to me on the spot. We come in the following day no drama, no haggle. The price was 100 bucks less than anticipated, signed papers and off we went in 2 hours on a Saturday. Recommend her and her team to anyone!

kind customer service.. Kimberly..

Very friendly service

Customer service over the phone is very bad, nobody is picking the call.

I always bring my car to this dealer. They do a fantastic job in servicing my vehicle. This is where I purchased my Honda.

Car dealerships are busy places, but O’Hare Honda always makes the service experience as pleasant as possible. Clean, comfortable waiting area with free coffee, some snacks and vending machines. The ability to walk the showroom floor is always a welcome distraction and my service consultant gave me multiple updates to service suggestions and time to completion.

Muy buen trabajo muy buena atención todo muy bien siempre sigan así no cambien buen trabajo

The finance department is terrible, I tried to reach them many times but calls are getting automatically disconnected

My last service visit took 4.5 for an oil change, with an appointment. Dealership was not helpful when I called to inquire about the status of my car, I was transferred to voicemail and couldn’t speak to anyone. Eventually I was told they had the wrong phone number and attempted to call me earlier, which is possible, but the phone number on my appointment confirmation was correct so there was a missed opportunity to track down the correct number. I won’t be back, if I have to wait double the amount of time as promised, I’ll go to my closer dealer, which is equally as slow.

great customer service with decent prices!!

They did a fantastic job in servicing my Honda Accord

This place is full of liars! Michael Yorty who is the general manager but he does not care to help. PLEASE AVOID THIS PLACE!

friendly and courteous service also answered all questions with my satisfaction

Best experience here hands down! Their professional, attentive assistance doesn’t stop with sales…their service department is wonderful, too! I would recommend AutoNation time and time again!

AutoNation Honda's Service Center is top notch all around. I am delighted to share my overwhelmingly positive experience with their team. Feel free to make this the only review you need to read before deciding on taking your vehicle, Honda or not, to this facility. My 2003 Honda Accord has had an active recall on the passenger airbag for some time. I had been putting it off since the old saying goes to avoid the car dealership at all costs. My car had been facing a ticking sound while in motion at high speeds that was driving my OCD crazy, and after having my car inspected by both Jiffy Lube and the local mechanic, neither gave me any solid answers as to how to correct my problem. When this was the case, I was losing hope, but decided I'd give the local Honda dealer a shot. I needed to get the airbag done eventually anyways, so I went for it. After arriving at the Service Center (left side of the main building), I was guided in and then was greeted by Josh. Josh helped me get started on having the airbag serviced, and when I mentioned to him the ticking noise I had been facing, Josh was quick to have mechanic Martin go on a drive with me so we could experience the noise together. Once back at the shop, Martin knew exactly where to look, and after a few hours of waiting in the lounge, Josh and Martin found the problem: brake pads that haven't been replaced in possibly a decade or more. Somehow, neither Jiffy Lube or my local mechanic caught the problem. A few hours after that and my car was finished. I've been driving it around a few days now and guess what, it drives better than ever! The steering wheel turns better, the car handles better, and I have peace of mind knowing I have safe airbags in my vehicle. Can't forget, no ticking! AutoNation Honda O'Hare is where I'll be taking my '03 Accord from now on. I don't mind paying a slight premium for regular maintenance when I know my car is in good hands with people I can trust. Not to mention, the waiting area is prestigious, featuring complimentary beverages and snacks with a few Hondas on display too. There's also a small gift shop in there as well; I should've grabbed myself a Honda hoodie as a proud Honda owner! Thank you to Josh, Martin, and the entire Service Center team for their help in bringing my papa's car back to it's old glory. I'm sure he's smiling down from a better place every time I proudly drive it.

The best service ever i had with the guys from parts service 👍👏

My wife and I just purchased a 2022 CRV Touring from Jericho Davitto. He was very respectful of our family’s time and needs (we have a 13 month old and have another on the way). He had a very high level of professionalism and a calm, refreshing demeanor. He is very familiar with Honda vehicle features and he was kind enough to demonstrate and set up Apple CarPlay for my wife. Good people over here at this dealership.

Incredibly bad experience. Took more than 4 hours to buy a car - even though I had come in for a specific car and model and there was no price haggling. Staff was completely indifferent, unwilling to just be nice and they even changed the price of the car without telling me. Be very careful if you go there. They are taking advantage of the car shortage to gouge and treat people horribly.

Kimberly was very helpful and explained all that needed to be done.

Service keeps you informed of how long it should take

Had a great experience with the sales staff...never heard of a car being delivered!!

Loved my experience with the sales staff. Never had a car delivered to an out of state residence Just loved it!! Will tell friends and family about this dealership

Good service.

I was buying a car for my daughter and had the pleasure of working with Gary who was my sales person. Gary is not only a great person he is not pushy. My father had a diabetic episode and his blood sugar was low. Gary immediately ran to vending machine and got my dad a candy bar and can of pop. Can't find good people like this anymore. We purchased a 2019 Honda Civic and my daughter loves it. Thank you again Gary and I hope your company knows how valuable you are. A++++++++++++++

Buying here was a pleasant experience. Right now the inventory is not always there and dealers don't have to try super hard to sell anything. Even so, Job Alex was great to work with, he was honest, helpful, and on top of things. I will definitely be referring people here, specifically to Job!

Amazing service from start to finish. Had to purchase due to accident during inventory shortages, used car price hikes and dealer price adjustments because they could. The dealership and employees respect and value their clients and was one of a few not adjusting or taking advantage of clients which speaks volumes about the dealership. Rich our salesman was helpful, friendly, honest and went above and beyond. The finance dept as well as the rest of the employees were all great to interact with and made the whole experience enjoyable. We are very happy with our experience and would highly recommend!

Had to purchase due to accident during inventory shortages, used car price hikes and dealer price adjustments because they could. The dealership and employees respect and value their clients and was one of a few not adjusting or taking advantage of clients which speaks volumes about the dealership. Rich our salesman was helpful, friendly, honest and went above and beyond. The finance dept as well as the rest of the employees were all great to interact with and made the whole experience enjoyable. We are very happy with our experience and would highly recommend!

good service

Charge $5,000 extra on MSRP when you want to order new vehicle.

Ohare Auto Nation Honda performed an oil change service and tire rotation on my 2020 Honda CRV Touring SUV and I just wanted to say that their work was done accurately and the entire service staff was professional, friendly, and able to exceed my expectations. Therefore, I would highly recommend them to family and friends. I will be visiting Ohare Auto nation in the future for all of my service needs.

Great service, it’s was fast, very professional!! Thank you automation so much I appreciate the love, I can’t wait to get another car with you guys !! Leo was a great salesman !!!

Very customer centered, making the whole buying experience a lot less stressful than i remember car buying could be. Shout out to Job Alex. Bought a used Odyssey. Appreciate the no haggling price. I personally found them better priced than carmax or carvana.

Audreanna has helped us during the buying process. Service team is very poor and completely disappointed with servicing team. we ordered for all weather floor mats and splash guards two weeks back and still they were not installed. Had done three follow ups with dealership, Every time they say it will be taken care within 2 days. Still the work is not done.

I brought a 2011 CR-V that would start but not idle. Michelle Freeman at the service counter was awesome. And techs diagnosed it quickly and I had the car back the same day.

Nice and knowledgeable dealer, not too pushi, but hard on negotiation.

The service at this place is getting worse. Not only the service itself is bad, but also pretty much every workers lacks professionalism. For a valve cover gasket replacement, the service advisor indicated that it would take 2 hrs, it ended up taking 4 hrs total and he was far from being apologetic. The service advisor DECLINED to provide shuttle service upfront. Another service advisor confused myself (an ethnic Asian) with her customer (also an ethnic Asian) and was trying to explain things that I have absolutely no idea about. Even though she was apologetic later on, it was not a good experience at all. Before an appointment they say that they will provide "expert service", "multipoint inspection" and "vehicle sanitization with every service", and for 4 hrs of waiting none of these happened to myself and to my vehicle. Wire attachment under the hood was all disengaged that I had to put them back in myself, the multipoint inspection was NOT done, and my car, both outside and inside, became dirtier after the service. I put a steering wheel cover for my car, and the cover became dark. There were even scratch marks and paint chips on my hood. I sent an email about this service and my experience, and they would never reply. Moreover, American Honda doesn't seem to be interested in the feedback anymore. I am done with this place now. No more services at this place and I am not buying another Honda anymore.

I bought my last two cars from AutoNation Honda O'Hare, and I continue to come in for regular maintenance. I have always been treated so well by the very friendly staff. I have never felt taken advantage of, and I always get my questions answered thoroughly. I definitely plan to keep coming back.

These guys are so irresponsible! One of the worst dealership you'll ever deal with. They never take fault for their own actions!! I got a mail saying that there's a recall on my car and when I called the service desk, I confirmed that it was actually a recall and scheduled an appointment. Drove 15 miles to their location only to find out that it was a warranty extension! Gas is not cheap these days guys!! Avoid this deceiving place at all costs!!! This is the second time this is happening!

This Dealership hands down is the best , Me and my wife were in and out with in 3 hrs. bought brand new Odyssey. We love it.

Recently purchased a car after trading in a 1995 car that finally had to be "put down." Wonderful experience with salesperson Job who was extremely knowledgeable, patient and tailored his information about the new car to my meager computer knowledge. provided a repeat session of information several weeks after the purchase to reinforce the information which was incredibly helpful, Entire dealership was friendly, understanding and did not use any hard pressure technicques. Highly recommend this dealership and specifically Job A. the salesperson!!

Great customer service and plenty of financial options

Josh has become our service representative after a number of years and I had my first experience with him and his advice. I cannot recommend a better service advisor at O'Hare Honda. I will continue to watch for Josh to get the straight facts as to what my service needs are. Thank you Josh. Excellent service.

Leo helped me immensely and made the sale efficiently. Thank you Leo.

I just wanted to work with a dealer that wasn't just trying to make a buck. Price was right and there wasn't anything hidden in the price menu. Just the typical stuff and an optional. Process was fairly quick. So far no issues.

Every time I go here it’s the worst experience. First they failed to fix my A/C properly 3 summers in a row on my 2016 civic. I went for an oil change, no one acknowledged me for 15-20 min. I had a coupon for the service, which they saw. When I was finally addressed I was told they could not give me an oil change without an appointment. The tone used was very rude and dismissive. They could have acknowledged me and told me earlier. There were a bunch of people standing around doing nothing…. It wasn’t busy. I’m done with this dealership and service center. I will never be back or buy another Honda. They only want to sell you a car or do overpriced work that doesn’t even fix the issue.

Great experience with their service department!

your location is awesome however i just got service done for a door lock replacement and Yousuf over charged me I had to pay $700 to replace a lock that coast $125. he did by saying calculating 3 hours of labor charge at 190 and said that i requested an inspection for another $190 charge, which i am the one who told yousef what the problem was and i even brought the car in with the door protecting covering disarmed' I told him twice this past 3-14-22 and 3-21-22. So how could he still get it wrong this guy Yousef is a big liar. supposedly a manger name Robert gave me a 10% discount. but the manager never seen the invoice i received from Yousef yesterday. I did receive a text from the solution department and that was it no further contact was made. they have no concern for customers

It was very nice interaction and delightful with the process

I hate to say it but I feel like the quality of service is really going down hill. Even my insurance said they did not recommend Auto Nation. Now I know why. In September my catalytic converter was stolen. I had them replace the air sensor, converter and muffler. The car has never been the same. It smells awful and now sounds like it putts along.. People actually laugh at the sound of my car! Last month I had the power steering replaced. Before I even left the dealer the steering was pulsing. Within days I had a puddle of hydraulic fluid under my car. I took the car back to have it repaired. I was told that it was a different issue although the invoice clearly states, "...the clamp was worn out, we never have none in stock, so we tighten the one on it and it never worked.. now we replaced it." Service is marginal at best. Cost $5000+!

Great Service, Service Department Staff were friendly and well mannered. Most definitely will be coming back again.

Kim was very kind and very informative about what was going on with my vehicle. Yes the wait was long but she made sure that she acknowledged me and let me know that it was going to take a long time before I got my car back. Overall I have never had a bad experience here and everyone had been very kind and respectful. Thank you for the good services.

PLEASE AVOID THIS PLACE. NEVER KEEPS THEIR PROMISE. WORST EXPERIENCE AFTER THE PURCHASE.

Terrible experience. They will response just for the sake of SNS with good words to contact them to fix the issue. But they do not help and just humiliate customers as usual.

PLEASE AVOID THIS PLACE. NEVER KEEPS THEIR PROMISE. WORST EXPERIENCE AFTER THE PURCHASE. THIS COULD HAPPEN TO YOU. GENERAL MANAGER DOES NOT HELP TOO. SO PATHETIC.

Horrible dealing by the managers and there’s a huge lack of communication and they made me wait several hours and at the end declined me the deal even after giving them my cheque Don’t want to Adress any names or go into deep but..just a heads up that all they care about is somehow trying to give you a high interest rate and everything overall which ruins the whole image of Autonation world wide

I am so happy with Auto Nation Honda in Des Plaines.I bought a new HR-V and just love it. Everyone from the door greeter to the finance guy was super helpful and nice. Jericho was my sales associate. He was so knowledgeable about all the functions on my car and showed me how to use them. My daughter was with me and was so impressed she ordered a HR-V too.(different color) She had been looking for a Corolla Cross but nobody had one to even test drive. Toyota’s loss was Honda’s gain.Thanks guys, I couldn’t be happier.

The service is always top notch, fairly quick and the entire staff is always exceptionally friendly, especially from my go-to advisor Demarco and the Service Drive MGR, Josh, who's knowledge of the vehicles is outstanding. He can always answer any question I may have, right away. I get all servicing on my beloved 2.0T Accord Sport with AutoNation Honda O'Hare ONLY. I wouldn't even dare to consider anywhere else. Thanks Guys!

brought my car in for an inspection and oil change. They somehow managed to break my tire pressure monitoring system so now it’s constantly warning of low tire pressure regardless of the actual pressure in the tires- which let me tell you as a woman in her third trimester of pregnancy is a pain to constantly manually check. We have contacted them twice about this and have gotten no help or satisfactory service.

They were very accommodating with my schedule and able to drive me the short distance to downtown Des Plaines for work using their shuttle service! I also appreciated their text message follow-up detailing the results of my car’s multi-point inspections. I was unable to talk on the phone but being able to see a message come through was quicker and easier.

Great experience. Friendly people and very understanding. The worst part was that they sold me a car that the handle does not work and I have to pay 900 out of park from tesla since they didn’t check for faults of the vehicle that I requested them to do.

It was really enjoyable experience buying a car here. The staff was really nice and the service is also very satisfying. Their cars have the cheapest price in the market too. I totally recommand this place.

I went Autonation without appointment last Friday at about 3 0'clock around. I thought it would take a little bit time. However Service was very quick and very ice. I was so satisfied with everything. Service man YOUSEFF(?) is really good, kind and gentle man. Even though One thing I would like to report is that engine oil would be B level, not A level, no fresh oil I thought. Anyway Thank you.

Excellent customer service!!!!!! The General Manager,Mike Yorty, is a great guy and went out of his way to assist me in my buying process!!! I’m happy with my buying experience and would definitely recommend buying a car there!!!!

Excellent customer service!!! The General Manager Mike Yorty is a great guy and assisted me throughout the buying process!!! I would definitely recommend buying a car there!!!!

Terrible experience that my family and I had in the financial department of the dealer, the man started out being very kind and ended up being very grocery in the end because we didn't want to buy the guarantee he was offering us! I would never think of going back after this inconvenience!

Terrible experience that my family and I had in the financial department of the dealer, the man started out being very kind and ended up being very grocery in the end because we didn't want to buy the guarantee he was offering us! I would never think of going back after this inconvenience!

Just wanted to write this to let Gary and the E-Commerce Team that their efforts and time were appreciated. He met with my fiancée and I Monday evening, last minute, to show us a vehicle I’ve been wanting to see for a few weeks that they had gotten in. He was very accommodating and listened to all of my questions and helped answer many of them. He was patient and all around a pleasure to deal with. We have yet to make our decision as to which vehicle we’re going to go with, but he will definitely be the salesman I ask for if we return to purchase in the near future. Thank you Gary!

We recently purchased a used car from AutoNation Honda O'Hare and couldn't be happier with the service and the dedication to ensuring customer satisfaction. After a misunderstanding regarding a slight issue with our vehicle, the General Manager, Mike, reached out to us and, within a few days, had completely resolved the issue. He was responsive, pleasant, and an absolute professional.

Went in for oil change as indicated on my car dash at 10% service recommended 3 air filters and tire rotation which I approved cost $185 also recommended cleaning valves $170 which I declined after work done drove for about 10 miles and got a tire pressure low indication on car dash called service and was told they did not adjust settings after tire rotation come in to fix next day went back to service and they fixed settings and tire pressure low indicator was gone would have given higher stars except for tire pressure low problem which gave me anxious moments and added additional trip to service tires were OK

Leo, offered great customer service and was very professional. If I ever run a business I would like to have hundred Leo’s!!!

Excellent service, shuttle service home and back to the dealer. The is dealership is the best I have I found! Give them a try!

Came in for 10k mile service and software recall and the whole process was seamless. Brian greeted me as i got out of my car, got me squared away with all the paperwork and got me out within the quoted time frame. A spiffy carwash was icing on the experience. 2/25/2022 update: Still a great experience. Went in for an oil change some warranty work. The free coffee was a little weak. Remains 5 stars

I bought a new car 2022 Hyundai Elantra SEL. 02/24/2022. I first called about the car a few days earlier. Told me how the car comes with some warranties. I told them I didn't want to buy the car since warranties automatically came with the car. A few days later they call me back telling me they will take off the warranties. I asked for the price and I was happy. I came in no arguments, no back and forth and everyone was nice all throughout. I recommend the location. Just make sure you go early. I was there all night. Very busy location and for a good reason. I will be buying all my cars here.

A couple of weeks ago, I picked up a nail in my tire; the nail was found on the rim of the tire and was not covered by the warranty. The service person came back to me and explained that my size tire was not on back inventory. He checked with other dealerships to confirm if anyone had the tire but no tires was found. I was impressed with his assistance in trying to go the extra mile and find a tire outside of his facility. He was able to assist me with finding a tire at "Just Tire" that was located a mile away from his location. Also, he had the service shop to do an full inspection of my car to inform me of any other problems. I was very impressed with his customer service and I will return to get the repairs that was recommended.

Start to finish we had a terrific experience. After finding a vehicle on-line we were contacted by a member of the internet sales team. Jericho was never high pressure and very helpful in answering questions and giving us details that we may have missed. Everyone greeted us at the dealership very cordially. We met with Jericho who was, again, very helpful and pleasant to work with during the test drive. Tom made the final purchase and financing straightforward and simple. Our experience would've taken less time if we were not having such pleasant conversation throughout the process. All in all a great experience and we highly recommend purchasing your next vehicle from O'Hare Honda Autonation.

I got a really good value for bringing in my used car (not a Honda). Excellent communication. Great service. Really easy transaction. Would definitely recommend.

I really enjoyed the fast yet comprehensive service I received. I highly recommend AutoNation.

Great experience at Honda Nation dealership. Courteous and professional staff.

my worst experience this dealerships stole my money i bought a car for almost 30k i used it for 2 days the transmission was damaged they did not help me on the contrary they humiliated me be careful Mainly, the manager named Luis Vargas is a bad person. burglars

I came to Honda O’Hare to buy a new car and I worked with Audreanna Luna. I was searching for a car for about a month but nothing really sat well with me until Audreanna introduced me to the car that I ended up buying. Audreanna was the first salesperson I met with in this process that I truly felt like did not waste my time, was honest and was easy to work with. She presented the options, found one that worked best for me that was within my budget and went above and beyond to make my decision as comfortable as possible. Dillon Pizzino helped me through the paperwork, insurance, prices, and more. If you plan on buying a Honda, I highly recommend coming here and working with these two individuals. I feel confident that my purchase was worthwhile and the best option for me.

Excellent customer service!!! Jeffery was excellent went above and beyond thank you Jeffery I so appreciate your kindness hard work!!!! Thank you wonderful staff!!!

Jeffrey was very attentive to my needs and wants for my vehicle. He was very thorough with his search, to make sure that I was 100% satisfied. I would recommend him to my family and friends, knowing he is not trying to scam anyone. Very happy with my purchase and if I ever need a car again, I will be Jeffrey’s returning customer.

I have been going to Honda for years now. I have never had a bad experience. I love the facility, clean inside and out. The staff are super friendly and helpful! I have recommended this specific location to many friends and colleagues.

Love my Honda CRV Touring . Job was so very kind and helpful explaining everything to me. He told me to come back anytime with questions. Very happy!

Staff are very professional and helpful. I had my oil change here and the wait is 45mins unlike other dealership you have to wait over an hour without an update with any staff. Staff here takes care of your car and you as a customer.

I went for regular maintenance of my car, advisor came up with the list of what my car needs. She was very supportive in explaining what is important right now and what items I can wait for to do it later.

I go to AutoNation Honda because I feel like their service pricing is reasonable compared to other dealerships I've been to. I've never had issues with the service. However I feel like the staff should be more attentive to those who walk through the door. I came to pick up my car after the service was completed. I walked through the door and over to the service desks. There were about 3-4 service advisors behind desks with no customers in front of them, I was the only customer in sight. Each if them glanced at me but said nothing. I stood there for a good minute and still, no one said anything to me. Unsure if they realized I was there I asked one of the service advisors if anyone was available to help me. And he responded as if he was annoyed saying "Yes, when someone is available." Like hey, I get that you're busy at that moment, but at least acknowledge your customer so they know that they should keep standing there and waiting. It takes a simple "Someone will be with you in a moment" to feel like a welcomed customer. I'm still giving a 4/5 star review because I've been here many times and this was my only unpleasant experience.

I would like to say it was a absolute pleasure to work with Job Alex. He was very informative and courteous. He gave us all the details we needed to make a rational decision. I would most definitely refer other friends and relatives to him.

I had a great experience and was never pressured at all. Antonio was terrific

Excellent service They really do put effort in satisfying the customer Would highly recommend Autonation

They were GREAT service!, 2011, HOPEFULLY it stays the same qlty of services and sales.

Let me start by saying that this has been one of the best car buying experiences. I was in a tough situation with my current vehicle, I was honest with the salesman named Antonio. He was very attentive, courteous and took my word about my vehicle. Not only did he listen, he didn’t give up on my situation and was able to find me an amazing vehicle. I can’t thank him enough and to the managers who worked with me to make my buying process a reality. Antonio went the extra mile, send me pictures of the vehicle and had the paperwork ready. The people here at the dealership treated me very well and will earn my business for years to come. If you’re looking for a vehicle just be honest with them and they will work with you. I am so grateful for their help and many wishes of success to this dealership. They gave me my car super clean and with a full tank of gas. Thank you Autonation Honda I’m in love with my car and more!!!

Horrible experience

DeMarcco was amazing. He got the tires I needed, walked me thru the process and was very prompt and kept me in the loop during the whole process

The dealership and my sales man were both honest, offered timely feedback, and kept the lines of communication open without every being pushy. This was the easiest car buying experience I have ever had. AutoNation is the only dealership I plan to use moving forward.

Sold my car to them at a great price. The sales staff was very courteous and professional through the entire process. I would definitely recommend. Thanks to Jeffrey Castro for having the patience to listen all my stories!

Beyond disappointing, got the run around, Appearance Protection and Windshield Protection was added to price of vehicle, to the tune of about and extra $1,700. The price you see is not the price you pay. Dishonest and unethical.

The service was very helpful and responded quickly to make my stay there as short as possible. I always leave there feeling like I've been well cared-for.

Charlene was a service manager. She provided an excellent service. Will bring car again to same place for future service. An excellent service and parts department. Nice people.

We bought our family van here and extremely happy with our purchase! It is the best investment we’ve made this far! Thank you AutoNation for making it a positive experience!

I made an appointment to bring in my Honda Ridgeline due to a recall notice, and the experience was almost perfect. I knew I would have to wait awhile for the work to be finished because it was a national holiday (MLK Day) and it would be crowded, so it did not bother me that it took about an hour-and-a-half. My only complaint was that when I first arrived (maybe 5 minutes early), nobody spoke to me for almost 10 minutes. I sat in my truck and then waited in line without any sales representative acknowledging my presence.

Went there for pit-stop to top up wiper fluids and check brakes. Quick easy experience on Friday later afternoon. People there are friendly and helpful.

Joey was very thorough, professional, and courteous. This is the first time that a service adv. has been this thorough in his follow up texts regarding the service my vehicle needed. Prompt in letting me know when my vehicle was ready.

Great experience. Job is professional knowledgeable and great to work with. Mike and Job go above and beyond. If you need a Honda be sure to see these guys

They will do good serving and will complete servicing on time and good response.

Had a great experience at AutoNation!

AutoNation provided a shuttle to take me home while my car was serviced after arriving with no appointment. They were short technicians due to COVID illness.

Love this car dealer. As first time buyers, Joe made everything easy to understand and was very upfront from the start, they're not trying to slip in any hidden fees. We did most of the deal from home, and they'll even deliver the car to you free of charge. Joe worked with us on a deal that made everyone happy, and while other dealers were charging a $2000-$7000 "market adjustment fee" on top of the MSRP on our 2022 CR-V, AutoNation doesn't do that. We paid the MSRP on the vehicle, and got some nice upgrades to boot. Joe also showed us all of the fancy features of the car, which was helpful as we haven't owned a car in nearly 10 years.Ask for Joe! He'll get you taken care of. Nick in finance was a joy to work with. He helped us figure out which protection plan was right for us, and kept us entertained while doing all of our paperwork. The entire experience felt white-glove from the start, and I never thought I'd be looking forward to my next trip to the dealer for a new car or service.

I have already talked about my experience with a phone conversation. now I am ask about my experience again on a E-Mail. I was told it would be a hour and a half to two hours for a oil change. I told the advisor I was pressed for time but two hours will work for me, I had a 11:00 am dental appointment. I came in at 8:00 am. After waiting for an hour and a half the adviser told me mu car is coming in now for the oil change, she also said she was going home because she was feeling ill and another advisor would be finishing up with me. I sat waiting till 10:00 and was concerned I was running out of time. I went th o the advisors desk and asked about my car. He had my ticket on the desk and told me I needed the transmission fluid changed. I told him I was promised to be out by 10:00 and now its 10:15 and I had to come to him to find out my car was on the rack waiting for more maintenance. I told him to change the fluid and called the dental office to say I will not be making it to my appointment. This is the second time I am replying to a request for my experience. I can say I am thinking about responding will my wallet and having service done at a different dealership.

Worst buying experience I’ve ever had. Expired plates. No financing follow up. DO NOT BUY FROM THIS DEALERSHIP! I’m spending my Saturday driving down from Wisconsin so someone from finance will send me my loan information . Absolute joke.

Great customer service! Would highly recommend this dealership!

Nice place, fast service and staff are super nice and friendly

As always AutoNation Honda O’Hare is my go to place for everything! Char is amazing, honest, and efficient! Everyone there makes me feel right at home! Antonio Zmani is my go to salesman I’ve bought all my cars from him. Overall AutoNation Honda O’Hare is full of amazing people. 10 out of 10 would recommend!

With an adequate appointment in and out. Char will help you out :)

O'Hare Honda's service consultant Charlene Gauer greeted me when I brought in my 2017 Honda CR-V. Since I've owned this car, I have had strange things ocurring with the car's Infotainment System. I'd complained to the original selling dealer's service department about this several times during the first two years and they basically shrugged their shoulders and taught me how to "reset the system," (the equivalent to the rebooting of your PC when you got a blue screen of death on the old windows computers.) I'd made up my mind that if that was the best that Honda could do to support their products, I would not make my next car a Honda, despite the fact that I had purchased new Hondas for the past 25 years or so for both me and my children. Reading about this same problem in the CR-V Honda Users Forum online, I heard that there was a software update under a TSB. I decided to take the car into a different dealer. Charlene checked had their mechanic do a software revision on my car which, so far, seems to have fixed the problem that I've lived with for so long. We'll just have to wait to see if the erratic software behavior reoccurs, but this dealership at least acted professionally in hearing my complaint and stepped up to action.

it took 3.30 hrs until I received the check, but excellent customers service by Mohammed.

At first it was frustrating calling Auto Nation. But then I was fortunate to speak to Jasmin. She was truly professional and went the extra mile to resolve my issue. Auto Nation is fortunate to have Jasmin as their employee.

This is a great place to come in, trade your old vehicle and get an EXCEPTIONAL rate when it comes to your new car loan! I am a returning customer of 2 years now. Moe in Sales has helped us every single time, he is very kind, professional and always gets us the best and most reasonable deal at the time. So far I have purchased a 2018 Honda CRV last year, with only 33,000 miles for $19,000. A couple of my close friends also went to him and were very happy with the Customer Service! I am definitely going to come back when I need another vehicle. THANK YOU MOE!

Everyone here is very nice and professional. However, I brought my car in on Thursday, December 23rd, as I was having issues with my radio and bluetooth. They recommended starting with a battery change - which has solved the problem with the radio, but not the bluetooth. They also said that I had a defect in my passenger side front tire that interfiered with the TPMS system, and recommended replacing it. The tire was functioning fine, and I wanted to research this, as it didn't sound urgent. What ever diagnostic process they went through to look at the tire seems to have damaged it. By the time I drove 2 miles home, the tire was completely flat. So, I made an appointment to replace the tire. My appointment was at 10am. I thought I would just wait for the car. It was after 11:30am before they looked at it. I wasted a morning. It should not take 2 hours to repace a tire. I am not impressed.

I would like to trust the dealership more. Dealership has a history of using sale pitch tactics that are not always trustworthy. Be honest with your customers so they can trust your recommendations!

Antonio, our salesman, was great from the start I was in and out with my car of choice in just a few hours, thank you!

Service advisor Char Gauer always gives us great service with either of my Honda vehicles. She is always very professional and takes ownership of any problems that we have.

We’ve purchased a few vehicles from this dealer and have been bringing our vehicles to them for service for many years now and have noticed a severe decline in their service department. I had been waiting about 2 months for a part to come. When it finally did I brought my vehicle in for this spool valve repair and and to get the front and rear valve gaskets replaced. I was told that my vehicle was finished, my husband picked it up, and after looking at the paperwork realized that they never even did the spool valve repair. We left a few messages and finally about a week later received a call back. They left a message apologizing and asked when I wanted to bring the vehicle back. I left a message the same day (Tuesday), and still haven’t received a call back yet to make an appt and to also discuss the transmission leak I had to read about in the paperwork to even know it existed. I must say I’ve become extremely disappointed in their service lately.

Fastest smoothest most helpful transaction. 6 stars is more like it

If you’re trying to schedule service or get a hold of the dealership, you are sent to call center where it is very difficult to understand who is speaking to you. Clearly they are transferring your call to a call center outside of the US. Often they transfer you to another extension where you are notified that you are the winner of $100 Walmart gift card if you select one. If you don’t, you are hung up on and have to start the whole process all over again. It is extremely difficult to find a live person at the dealership to have questions answered or to schedule what is due to you after purchasing a car from them. I will never shop there again or recommend Auto Nation.

Char once again arranged an appointment quickly and scheduled me early in the morning. She took time to tell me what was needed and why. I keep her in my contact list.

Their service department has the best customer service.

Service advisor Yousef Alwari was very professional and helpful. He explained in detail the work my car needed. I think he was very honest and transparent. Work was done in a timely manner, and the price was fair. We have been customers of this dealer for last 20 years.

Worst experience ever after I purchased 2016 Nissan Sentra SR. Drove vehicle less than 1000 miles and two tires completely shredded and one popped. Had to have it towed and two tires replaced and an alignment done. Asked Autonation to reimburse me for the two tires and alignment and they gave me the runaround for months then finally said I have to take it up with the tire manufacturer. I didn't buy this vehicle from the tire manufacturer, I bought it from Autonation. How about you reimburse me for the defective tires that you put on this vehicle before selling it to me and YOU take it up with the tire manufacturer. Even though I'm extremely upset I had to pay for their negligence, it's the principle of the whole thing that really gets me. I will definitely keep trying to get some where but they are really good at not answering your calls!!! Four brand new tires and an alignment were listed on the sale description of this vehicle. That was clearly not the case (and reiterated by the guy we had to use and new tire store)the false advertisement here is disgusting!

Only would not recommend the service maintenance department. Bought my 2021 Honda Accord here and sales department was great. Can not say the same thing for services.I purchased the Honda care maintenance package so I took my car here for its first oil change and tire rotation and general inspection. Took 1.5 hours to finish. I thought everything was great until I got home and checked my tires. My tires did not get rotated at all and I know this for a fact because I scratched my right front wheel tire on a curb and when I checked, it’s still on the same front right side. I’m extremely disappointed about this. Completely lost my trust in auto nation Honda ohare. I regret purchasing the Honda care maintenance package. Would not recommend anyone to purchase it when offered. Just take your car to your local/family owned auto shop, they definitely will take care of you compared to these corporate chains. So very disappointed and feel betrayed.

Unprofessional people the manager Vargas should be dismissed. Call the customer a liar. Antonio tried to hike the MRSP of the car. Never go to buy any car to Auto Nation Dealership in Des Plaines. Rude unprofessional people will rip you off

very good service and helpful advisor

I've been coming to Honda O'Hare since I bought my car in 2013. Yesterday experience was just like the previous years -- great service. But yesterday, I would like to express my thanks to Michelle for being such an joy to deal with since I have a disability, which made my visit unnerving. Michelle made me feel like a "normal" customer, not even focusing on my disability. She made me feel like she cared and explained without even making me feel uneasy (because of my disability). Michelle was above and beyond. I appreciate the extra care and effort, and understanding -- and Michelle, thank you for the great service -- and the smile.

Great, car people! They really care for their customers.

I had a great experience with Audreanna and Dario. Both were patient and worked very hard to help me on the bottom line. Very thankful to have worked with such great people.

Here is my honest review. This dealership scams people. Recently, they advertised a 2021 Honda Sport SE for $28,314. I contacted them to verify that this was a correct price. We arrived and test drive the vehicle, which had the dealership MSRP sticker on it, stating $28,315. When we tried to buy the car, we were told that the actual price was higher due to “dealer installed enhancements”. The price they then gave us was over $31,000 !!! After discussion, they said that only 3 “enhancements” had actually been installed: Paint protection (for $900) - note that Consumer Reports, and other consumer protection agencies say that this is overpriced and not of any value. It is essentially a high priced paint job. Wheel locks for $99 (these can be purchased on Amazon for $25, and are easy to install). Window Tinting (we could not even tell it had been done) for $400 They refused to lower the price of these three, causing the actual car cost to be over$29,600. Run away from this Bait and Switch dealership as fast as you can!

A new battery cost at this place $ 220.0, and 72 months of warranty, at Castle Honda the same battery cost $ 140.0 and 100 months of warranty, have it your way guys.

В Данном автосолоне приобрел автомобиль. Дружелюбный, отзывчивый коллектив. Особенно хотелось выделить менеджера по продажам, Олександра. Доволен проделанной работой на 100%. I bought a car in this car salon. A friendly, responsive team. I especially wanted to highlight the sales manager of Olexander. I am 100% satisfied with the work done.

This was one of the worst experiences we have ever had at a dealership. We have bought 4 brand new cars in the last 30 years. We have worked with several different dealerships and this, hands down, was one of the most frustrating experiences we have ever had. The dealership took about a month to fix an issue that that started out from parts that were recalled. We will never buy from Honda again. The Honda Odyssey is not worth all the money is costs and it doesn’t last.

Great, honest, and efficient service.

I had my vehicle’s oil changed and a tire seal repaired at AutoNation Honda O’Hare and was in and out of there in about two hours. My service writer, Josh, was very friendly and helpful.

Both Brian & Char have been stellar in service. Always professional remembers customers maybe not names definitely faces. They explain thing. Patient and factual. Appreciate their work ethic. Loving my Honda CRV 2016.

I had a great experience purchasing a vehicle here

I had a great experience purchasing a vehicle here

Michele Freeman, service advisor helped me understand what is needed with my car. She is honest n friendly .I give a thumbs up.🥰👏

I cannot recommend the Service department at this dealership. I waited to post this review to be as fair as possible to this business. Let me explain what happened. 1. We called one evening and made a service appointment, for the upcoming Saturday, to get our driver’s side mirror fixed. It shakes annoyingly whenever you drive over 35 mph. Also, our radio and apple car play were acting up so we wanted that fixed as well. 2. They advised there were recalls on the vehicle that need to be completed and we needed to call back on the Monday before our Saturday appointment to have the recalls added to the appointment. So we called back on Monday and had to reschedule the appointment for the following Saturday as they could not be added to the currently scheduled appointment due to time restraints. So we canceled the current appointment and rescheduled for 2 weeks later on a Saturday. 3. We arrived for our appointment and we left the vehicle there to be worked on. When they completed the work MINUS the driver’s side mirror and the rear view camera recall, as they did not have the parts in stock for these. They advised review camera parts were on back order and were unsure when they would receive them. We currently are not having an issue with this camera. 4. We schedule another appointment for the following Saturday because we were advised by the service employee the side view mirror part would be in by either Wednesday or Friday. 5. We were asked to give a review of excellent rating when we get the survey. I thought about it then decided to wait until the following weekend after our appointment. 6. We arrived for our scheduled appointment and checked in. Off went the vehicle and we advised them we would be waiting for the vehicle however we were going for breakfast and would be back. 7. Approximately 45 minutes later, we get a call from Kim, whom is very nice and courteous, asking who called us and told us our part was in. I advised her that when the appointment was made we were advised the part would be there Wednesday or Friday. We were never contacted by the service department stating the parts were NOT in prior to our appointment. 8. I am just a little bit confused. Were we NOT supposed show up for the scheduled appointment since we did NOT receive a call stating the part was in? Is it our responsibility to call and verify the part is in? Were we supposed to order the part and bring it with us for the service department to install? I mean…. I understand side view mirrors are RARELY replaced on vehicles. (Yep that’s sarcasm). So can I give them an excellent rating? NO Can they do better? YES Maybe more phone lines that make outgoing calls to customers who have adjusted their schedules and lives to fit service department hours.

Great Service!! The Best in the Chicagoland Area!! Never a problem with my Accord

It was great to buy the car from this dealer. Salesman Muhammad and Natasha treated us really well! Awesome customer service.

Most of the service Advisors are friendly and professional, especially Charlene. She takes the time to explain what is needed and even what can wait so as not to unnecessarily push other services onto the owner if it is not needed. She is one that you can trust!

Eddie Perez was fantastic! I was in a hurry due to a Doctors appointment so he took me in two hours before my scheduled time.

Received great service and no pushy advice on service issues or repairs.

Service advisor completed everything promised in timely manner

Excellent sales experience! Pricing was much lower than other local dealers, sales person was upfront about the cost and the entire process went very smoothly. I walked out with a new SUV that same day. Exactly how buying a car should be!

Went to several different dealers but felt the most welcomed by Honda Ohare, they took care of all my questions, made me feel confident in buying a vehicle, but most importantly they made sure i left loving my new purchase and with no doubts!

Great accomodating experience for a first-time buyer.

I received a letter to bring my 2019 Passport in for a recall for a faulty fuel pump. After making an appointment to bring the vehicle in on 5/29/2021, I was told by serviceman Ivan Rivera that the dealership doesn't have the part in stock, but will order one and would have to make another appointment. He also told me the work couldn't be done until the part came in, which wouldn't be on the same day. I made another appointment for the work to be done on Friday 6/4/2021. The vehicle was dropped off on Thursday night 6/3/2021. On 6/4/2021 I called 4 times and my wife called 2 times to check the status of my vehicle. All 6 times we left messages for Rivera to call one of us. He never returned mine or my wife's calls. I decided to stop at O'Hare on the way home from work. Talked to manager "Josh". I related to him the story of my vehicle. He assured me that my vehicle would be ready by 6 this evening. When I was leaving Rivera yelled "Frale, Frale". At 5PM my wife called the dealership to see when we could pick up the vehicle. According to the receptionist nobody answered the phone in service dept. My wife then asked for manager "Josh" and was told that he's not answering. We decided that was enough and to pick up my truck. When we got to O'Hare Honda, the manager "Josh" told me there was an explanation as to why my vehicle wasn't worked on. He asked me to give him a second to explain and so I did. He said there wasn't really a reason why my vehicle wasn't worked on, but wanted to take me off to a side room to talk to me. I told him "NO", that I wanted my key to my vehicle so I could leave. When I was in the service drive thru area, another employee who will remain anonymous approached me and told me this goes on all the time. He further stated Josh is probably high on drugs and lets Rivera do whatever he wants. Although all the rest of the desks were manned by service employees, Rivera's was conspicuously empty.

Char has been my adviser for years. When she was gone for a bit I was not as happy or comfortable with my service experience. Thanks Char for your customer service and many years of trusted advice.

I had a good experience. Char Gauer was very helpful.

My 2nd visit, second oil change! Love my car and service at Autonation O?hare.

I really loved working with Brian! He explained things thoroughly and clearly, and I felt very comfortable with the whole process. Plus, he's just a really nice person. I will always schedule my appointments with him in the future.

Service was excellent and people were very friendly and pleasant. I'm happy to say that your representative that I dealt with was very very helpful.

Michelle Freeman was the best!! She was attentive and friendly and delivered the car back to me in the window she said.

My experience was pleasant and informative. Joe was very knowledgeable and was a pleasure to deal with throughout the entire process.

Fast, friendly and very professional service. Sometimes the staff is overwhelmed with volume of customers at peak times but they always do get back to you over the phone and offer very good advice and service. I live close by so for me an overnight drop off works the best. I do recommend this place to service your Honda.

I received a letter to bring my 2019 Passport in for a recall for a faulty fuel pump. After making an appointment to bring the vehicle in on 5/29/2021, I was told by serviceman Ivan Rivera that the dealership doesn't have the part in stock, but will order one and I would have to make another appointment. I made another appointment for the work to be done on Friday 6/4/2021. I dropped my vehicle off on Thursday night 6/3/2021. On 6/4/2021 I called 4 times and my wife called 2 times to check the status of my vehicle. All 6 times we left messages for Rivera to call one of us. He never returned mine or my wife's calls. I called once again and demanded to talk to a manager. Josh answered the phone. He told me he's sorry for not having been able to work on my vehicle, but will look into the matter and asked if I could hold for a minute. I was still holding 30 minutes later. So I decided to stop at O'Hare on the way home from work. Talked to manager "Josh". I related to him the story of my vehicle. He assured me that my vehicle would be ready by 6 this evening. When I was leaving Rivera yelled "Frale, Frale". At 5PM my wife called the dealership to see when we could pick up the vehicle. According to the receptionist nobody answered the phone in service dept. My wife then asked for manager "Josh" and was told that he's not answering. We decided that was enough and to pick up my vehicle. When we got to O'Hare Honda, I demanded my key and told the manager "Josh" that I was leaving with my vehicle. He told me there was an explanation as to why my vehicle wasn't worked on. He asked me to give him a second to explain and so I did. He then proceeded to run to the mechanic area several times, I guess Rivera was hiding there, without any explanation to me what he was doing. Then he came up to me and said there wasn't really a reason why my vehicle wasn't worked on. I asked him once more if he was the supervisor. He repeated yes so I asked him why he doesn't do his supervisory job and order Rivera to do his job and get my car fixed. He wanted to take me off to a side room to talk to me. I told him "NO", that I wanted my key to my vehicle so I could leave. When I was in the service drive thru area, another employee who will remain anonymous approached me and told me this goes on all the time. He further stated Josh is probably high on drugs and lets Rivera do whatever he wants. Although all the rest of the desks were manned by service employees, Rivera's was conspicuously empty. I am a long time Honda owner! I have never seen or heard of a instance where a service employee personally refused to work on a customer's vehicle and the dealership (via Josh), after being notified of his wrong behavior, supported him and not the customer. I have witnessed and experienced Mr. Rivera being rude to other customers and myself. I didn't complain because he might have had a bad day, but the events on 6/4/2021 went too far!1

I have been to Autonation a handful of times. Even though I live in Chicago, I always travel to this location for any service work that I need. Having been to multiple Honda dealerships and other mechanics, I can say without a doubt that the people that work here are of the highest quality. They are dependable, informative, and honest with their work. Any issues I've ever had with my car are always resolved in a timely manner.

I brought my car in because the a/c was blowing warm air. The technician ran the necessary test and found that all it needed was Freon. I was particularly impressed with Charlene Gauer, the service writer, who explained what was done and if I had any further problems to bring the car back. Very professional.

I have been having my car serviced by this dealership since I moved to the area. My experience has always been good.

Helpful and courteous reps

very poor I walked 3 miles with faulty info. .......

Excellent service and personal attention!!

Good did work I wanted

Michelle was awesome, as a new employee she did well.

Very pleased with the work that was done to my car.

Efficient service. Got next day appt.

We got our car serviced within 2 hrs. They have a great system - very efficient and professional.

The sales representative Patricia Schwed was very nice & explain everything to me and changed stuff I feel I don’t need.

I made an appointment, and was taken in right away. The service was done quickly and I went on my way.

I went in looking for a car expecting a lot of hassle and a long day. Neither happened, it was a great experience!!!! Harvey was so friendly and not looking to cheat us out of our money. He work quick and did not waste anytime. He was even running back to us with a deal and paper work to explain everything!!! We were in and out in three hours with a great car!!!

Charlene is fantastic always willing to help wherever is need.

I recommend AutoNation Honda for vehicle purchases. My purchase experience was amazing!! My service experience has been another story however. It has been lackluster at best and I'll leave it at that. Very disappointed in the level of service, from the service department.

Char was very helpful and friendly. Service was done quickly.

The sales guy was Tim. He was amazing and very friendly. He will help you to find the right car and price.

I just purchased a car on 05/22/2021 and I can't express enough how easy it was with Patricia. I called ahead inquiring about a car and by the time I got to the dealership she had the car ready and keys in hand. She was beyond knowledgeable about the car and was very relatable, which made the experience much more enjoyable. I couldn't recommend working with her enough. Mikey, the finance guy, was just as great to work with. He was very knowledgeable as well but not pushy. He listened to my refusals and what I did want he customized for me. The rest of the staff at Auto Nation Honda O'Hare was very attentive and friendly upon entering. If you find a car PLEASE come here first, Patricia and Mikey were amazing.

Very good service very pleasant people it was very nice.

Satisfied service not bad that are forgetting car wash after I tell them than they did but not good car wash

Jeffrey Castro was really helpful in picking out the car I wanted for a great price. Very friendly and patient.

The car and its service! Satisfied customer!

Nice people good job and friendly staff.

Nice and friendly staff

Char is my service advisor when I found out she was back I had to get my car back in she is the best! Chau is such a great manager he approached me to make sure everything was ok with my vehicle and if there was anything he could do to help me. Everything was great and fast it felt like I was right at home with the awesome staff I highly recommend this place if you are shopping for a car or trying to get serviced! I bought both my cars from here and I?ll always go back!

Been there last Friday for my regular Oil change and check, i was so pleased with the great service especially by service advisor Charlene Gauer. 👍

Excellent service, fast and courteous staff. Will surely comeback and use this facility again.

Excellent service, oil change and car inspection done in 30 minutes.

Everyone there especially Brian Maddox was super friendly and helpful

Nice staff, good experience, helpful service adviser

Service was convenient. No problem with drop iff or pick up. Good communication with Michelle Freeman on repair needs and costs

We had a great experience at AutoNation Honda O'Hare. Our salesperson was Job. He's the best! We've been to several dealerships and had the best experience and customer care with Job. He was helpful throughout the process. Mikey was our finance guy and again: very straightforward, friendly and great customer service. This is the kind of experience that earns my loyalty as a customer.

Not a bad place to get a new car, straight forward dealer. I would recommend.

my adviser, Char Gauer, was very helpful, and she did a great job listening to me, and taking care of my car issues, and also keeping me updated.

yes great service by Mr Job Alex

I was very pleased with my service at Autonation O?hare. I always service my car there.

Bought a car, not a bad deal. Took to mechanic after and found some issues (oil leak, exhaust leak) nothing unexpected on a 15 year old car but shows that just because they inspect a car before sale it doesn't mean they fix anything. No real issue here. Sold a car, not great experience. Was told there was a lot wrong with it (oil leak, rust, etc.) and it was bad enough they would have to auction the car... super low balled me. Talked them up a bit and ended up selling for too little, oh well. Car shows up for sale on their website the next day for 10x their first offer! I know they didn't fix any of the problems. Feels bad, not how you should treat a customer.

Service advisor, Brian was pleasant, approachable, attentive, professional, forthcoming

If you need your vehicle serviced, Char is the person to talk to. Her knowledge, professionalism, and kindness will allow you to trust that your car will be “in good hands.”

Very professional, all my questions were answered, and I had a lot. Have been going there for 3 years, never had an issue. Big thumbs up from me.

Fast and reliable

I have nothing but praise for this dealership and would highly recommend them!

Worst service. I do not recommend.

It was a good experience. I had visited for A1 service and I hope i do not face issue. Will come to know about quality of work in a months time. But overall I had a good experience.

Worst experience buying a car I ever had!!! Salesman harassed me and my wife with phone calls about the car we were interested in, gave me an attitude when I asked about the price. The picture they posted online was of a different car, and the car was in a prior accident that we were never told of. We ended up buying the car and are now unable to take off the wheels, left numerous phone calls for manager with no response from him... When I asked to speak to the general manager I was told he just got up and quit one day!!! I would NOT recommend this place to anyone, what kind of company is this!!!

They gave me a good deal and were honest.

Never had a problem with the service team here. I don't feel pressured into services that my vehicle doesn't really need. I bring my car in for all of it's routine check ups.

Very pleased with Ivan. Very appreciative of the fact that he walked me to the car on completion of the service.

The service department is run very well and everyone is helpful and friendly.

It was a great experience!

Great customer service. Great communication! Very customer focused

Fast service.......service guy explained everything to me ..........

Char Gauer always goes exceeds expectations when I visit Auto Nation. I'm so happy she's back at your facility. No one else compares.

Very good service by staff

It seems like every time my experience gets worse and worse. The only reason I come back is because my lease is held with them and within my terms I have oil changes and what I thought were tires included in my package as well. This last experience on 4/17/21 started with horrible customer service from the scheduling gentleman. The only reason I called instead of doing it online was to get a few questions answered which his reply kept being “I don’t know I am just scheduling” in a very rude tone. I asked about an estimated wait time and if their waiting room was back open with covid because I was driving from DeKalb which is about and hour and a half and he again made it sound ridiculous to ask. “Yes you can wait in the lobby.” He could not answer me if I still had any oil changes left for what my package held so I hoped when I got there someone could give me an answer. When I did I waited 2 hours for an oil change which is insane! This makes me not want to buy my car which I love.

Char, she very helpful and polite. She address our need and very good to work with us.I would definitely recommend her.

The service technician was thorough and kept me in the loop throughout the process

Great help from serviceman.thanks for checking all my concerns.

Good service and the service was made on time!!!!!!

I've been a customer of AutoNation (formerly O'Hare Honda) for over 20 years with four car purchases over that time. The service department is top notch, carefully looking after the safety and smooth fucntioning of your vehicle. Friendly and knowledgeable service desk staff who do a great job of explaining any repairs or service that is necessary or recommended.

Was greeted by Service Adviser, Michele. She took care of my requests promptly and efficiently. When service was completed, she explained all to me and escorted me to my car. Great experience.

AutoNation Honda should be proud of the service that Charlene Gauer provides. She is very professional and knowledgeable. It was a pleasure to deal with her.

Courteous people, good service & quality workmanship! Not only is your work done professionally but also refers for whatever defect is found. This way we know what needs to be taken care of.

This is the 4th Accord lease from AUTONATION- I am very happy with this dealership!

I came in to have an oil change and found out I also needed to have my tires rotated. Brian, the service man, took care of me. He was very polite, knowledgeable and made sure I was informed regarding the work that was done. Great service!!

I m really disappointed with customer service . Sale Person Kosta . R did not inform me about all the damage in The honda Odessey . I drove over 170 miles from Michigan .i had a check to pay off the car and insurances already .Sale Manager very rude and Careless for customer complaint . I was welling to work with them

We had to wait a while for a service manager to help us but we were pleased with the service

Excellent service by all employees.

I had a very pleasant experience at the Des Plaines service center. Michelle was very helpful, she made sure all the repairs were done promptly and were quick to respond to any questions. I will be visiting this location for any future repairs. Thank you!

I bought my Civic at AutoNation Honda about two years and have taken it for scheduled maintenance. They've been great. Very friendly and accommodating.

This is the only place I have my oil change. Charlene Gauer was very helpull. Will do business again and again.

Brian was great to work with. Explained everything.

Easy to purchase a New Honda from AutoNation Honda O’Hare. They were friendly, yet safe during these COVID times. Fair prices. I had a good buying experience and recommend AutoNation Honda O’Hare.

Easy to purchase a New Honda from AutoNation Honda O’Hare. They were friendly, yet safe during these COVID times. Fair prices. I had a good buying experience and recommend AutoNation Honda O’Hare.

Frank, Service Advisor, provided great service on my recent visit and recall appointment. He was very friendly and informative.

Got oil change excellent service . On time in addition got $20 dollars off

Hassle free and will buy again at this location. Great experience all around

Leo and Dario were very kind. Leo went out of his way to make sure i got a good review and stayed late to make sure i got everything out of my car and changed my plates. Highly recommended

The service , though it would be nice to have a waiting room so customers can see the work done on their vehicles

My service advisor was excellent. I was treated very well. He helped alot and cleared up all my doubts. 100% recommended 👍

My first time at this location. Very happy with the service

Always Good Service in the Service Department😊👍

Amazing Service and Frank took care of my car braking issue very well

My service advisor was excellent. I was treated very well. she helped alot. I've always gone there for all my service needs.

Got an amazing deal on a car. Everyone was very nice too

My experience was very good. Everything was done in the estimated time, and AutoNation Honda O'Hare remains a preferred facility for my vehicle's service.

Especially service advisor, Mr. Brian Russell is very friendly and professional way to approach and explained to make me understand very well.

We had a great experience at Auto Nation Honda O’ hare! Our sales person, Mary, was top notch and very knowledgeable. She got us into a new CRV at a great price, with upgrades, and we couldn’t be happier. Their finance guy, Mikey, was terrific , as well. We highly recommend this dealership.

I have been doing business with this facility for the last 8 years. Great people to do business with and the after care is even better.

LEO is the best! Leo worked hard with a generous offer to purchased my vehicle on the spot. And now I drive a new Honda CR-V. I definitely recommend AutoNation! Thanks LEO.

Excellent customer service! It was such a pleasure to buy my new car without being pressured.

The service team has always been excellent!

Been using Autonation Ohare for a few years now and have had no major complaints with their service. They seem to be making a concerted effort to create goodwill as evidenced by the efforts of Brian, who works in the service department.

good and friendly service. The car was ready at the promised time. I would recommend this dealership to any of my friends.

Had my Accord serviced yesterday and was blown away by the great experience I had with my service consultant Michele Freeman.

AutoNation Honda OHare Services area was extremely diligent in working with a third party vendor to cover the navigation unit for my vehicle. Even though it took months to resolve, the service area worked to find a resolution. Very happy.

The service man that attended to me was very professional and helpful

Harvey is your 'to-go' guy, when you want to purchase or lease your next new car - He was no BS from the get go and true to his words till the end. I have no idea what he did to get me the number I was looking for, but he made all possibilities avail to land me very close to what I wanted. A lot of people were already working with him even with an appointment - and i had to wait some time but I am glad I didn't go with anyone else. Best service and a great sales man. I will always go to him!!!

Mr. Goldstein and Mr. Campbell were really helpful and very generous.

Great service. Char was friendly, efficient and informative.

Staff was courteous and knowledgeable. Reps reviewed my service history and discussed. The inspection addressed several issues of concern and were reviewed by Honda staff..

Always bring my car in for repairs! I had a sound coming from the back of my car when it was in reverse and I turned the wheel. When I brought the car in before the technician told me that was ?notmal? but yesterday the mechanic Char was using noticed the noise and ordered a differential to repair it! I didn?t even inquire about the noise because I was living with it. I mean a technician at Honda wouldn?t flat out lie to me, right! So happy Char is back! A technician that works with her customers snd can be trusted! She?s a definite keeper!

I was not pleased to se salesmen walking in the show room without masks during a pandemic even though it was before the sales department was opened. unacceptable. I had my oil changed and they did not reset the oil maintenance on the computer in my car.

Excellent! My serviceman was named Frank, he greeted me immediately as soon as I walked in the door. He was polite, and professional. He offered other services, and I advised him I would consider at a later date. He called when my car was done, and ready for pickup. And he walked me to the door and opened it! When does that happen in this day and age???

Service advisor caring and knowledgable. Making sure that customers social distance doing this COLVID-19. Also making sure you are okay and the work that is required is done correct.

Excellent customer service . Brian did great job! Thank you

I recommend you service your Honda at AutoNation. Charlotte was was very nice and professional.

Service was fast. Char is friendly and a great communicator. She kept me updated with what the mechanics were doing and got me out as quickly as possible.

Frank took great care of me at the service bays. He was patient and efficient, while always attentive to covid safety.

My car needed lots of maintenance and Char helped me out. She was very professional and helpful. She was quick and thorough. I had a such a good experience with her. I tell everyone to go to see her if they need work done. I won't go anywhere else to get maintenance done on my car.

I have been there customer for 10 years I am very happy .Frank took care of my Honda Odyssey very well .he is very good in customer service.

Josh, my service writer was pleasant and couteous. He kept me apprised of every step of my service. It was a very good experience!

The salesman Job Alex is very helpful he is always willing to help everyone I highly recommend Mr Job Alex to everyone who want to buy car he is very knowledgeable person I am proud that auto nation Honda have him

Great service. Great expectation management. Spacious waiting room.

Frankie from the service center was great! Very helpful and informative. I will tell my friends about o?hare honda.

Great Customer Service, Char took great care of me. The only disappointment was that it took two hours for an oil change. I believe this was due to staffing based on Covid standards.

I recently visited Honda O'Hare bc of a recall notice from HQ of Honda. They were very professional, competent, and efficient, esp. Ivan. I was notified immediately after service to my car was completed. Thank you!

Great Honda service dept. will be going there in the future for service and new car purchase

Great place to have your car serviced at. The service people are great to work with.

Great experience overall. Lots of inventory and straight forward negotiating.

I brought my 2014 Honda Accord in for regular maintenance yesterday, and Josh Grant took great care of me and my car! Accepted my coupons, and remembered that he had been my contact on my previous service experience. Will definitely bring my car back to Josh and AutoNation Honda in Des Plaines.

Their pre-sale process for used cars is great, they actually go over the cars and fix things wrong with them. Like, mine had 4 BRAND NEW tires. I had a question about handling, they took it back and put it on the rack to be sure there was nothing wrong, no questions asked.It helped I knew exactly what I wanted and had shopped for days.

It was a pleasant experience. The service has been great and fast.

My overall experience at AutoNation was very good. Staff was very professional and went of of their way to find the car I wanted.

We loved working with Jasmine. She did an excellent job. She is very responsive, attentive and efficient. We love our new vehicle and appreciate Jasmine's hard work to make it a pleasant purchasing experience.

There is an old saying that going to a car dealership is like going to a dentist. Thankfully, O?hare/AutoNation Honda has proved that wrong for me time and time again. I had bought couple of new cars from AutoNation previously, but this time I bought a used car. It was a very pleasant experience dealing with the sales (kudos to Jasmine Maymi) and the finance team (Mikey Torres). Everything flowed seamlessly and the transaction went smooth as well without the hassle of having to go back and forth with sales manager. Jasmine was phenomenal in helping us throughout the process. Huge shoutout to her and a big thank you to the entire team who helped me have a painless experience!

Service advisor was very good and friendly

Very happy with my Honda CR-V 2021 Hybrid. I cannot recommend Brian Maddox enough!! He was so helpful and informative. I did no feel pressured at ANY point in my conversations with him. He also explained why I would benefit from one package/deal with what I was looking for rather than the other. I felt comfortable and supported every step of the way.

Char in the Service Dept is awesome, I trust her and come to this location because of her.

Excellent service by Charlene. She is very prompt and recommended the required services and completed on time.

Taken my car here for service since I bought it. Can you get prices cheaper somewhere if you shopped around- sure- but they are open and honest about what’s needed and the pricing is still fair. I think the best thing about them is they don’t recommend work that doesn’t need to be done after the technicians look at the car. Appreciate them walking through what was done, what might be needed soon, and checking for recalls. Great experience with their online portal and everyone wore their masks.

Routine maintenance done. Friendly service advisor provided details about my car?s previous maintenance information and recommended future maintenance.

I would like to mention the best customer service by Josh Grant,Service Lane Manager. He took good care of me. Great services at this place.

Chau is the best ! Also goes above and beyond for his customers!! I never have to worry, takes care of my car like it?s his own! Char is great ! Also so helpful and accommodating! They are an incredible asset to your dealership!

Great Personal Service from the Service Dept! I have and will take my car there.

Great service with a friendly reminder which one needs to be replace or if it doesn?t .

Char was calm, polite, friendly and very professional we were treated like a family not as a customer!! She will be the reason that I will continue to go and get service and will tell others to go to ohare Honda

Excellent! Will recommend friends and family to go to this dealer.

As always, a good experience. Which is why I come back.

Car was repaired per conversation with service reps explaination

I loved the service I received at Autonation Honda O'Hare location. Excellent staff willing to help with all my needs and requests! Any concerns or questions I had regarding service or protection plans were answered with great enthusiasm and the staffed didn't stop getting me answers to what I needed. And I had a great service advisor by the name of Joshua Grant! Awesome guy!

I never have a problem with the dealership. They always treat me excellent.

Salesperson Jericho was great! He took the time to patiently answer all questions help us get a good deal.

always friendly and excellent service!

I went to see a honda odyssey and as its an older car i told them i wanted to have my inspector look at it first. The salesman Harvey told me its no problem because they have a five day no questions asked money back guarantee so i can buy it and then bring it back if there are any issues. So i bought the car and brought it immediately to my mechanic who found several issues with the car includong broken ac, broken door rollers, worn out drive belt, low power steering fluid. I was already surprised that they would let a car off the lot with these types of issues, but We brought it back to autonation (on day 3 since purchased) thinking wed offer them to fix the issues or take back the car. Imagine our surprise when before we even tell him whats going on, Harvey proudly pulls out a paper with my signature that they had slipped into the stack at signing, saying that i had waived the five day money back guarantee. He would not answer why such a paper even exists, or why they slipped it in there when i had specifically said i wanted to bring it to a mechanic. I was quite speechless. Fortunately i had gotten a warrantee which covered some of the issues. This is the kind of thing you expect from a cornerahop dealer, not a national honda chain. I feel very shocked and disappointed.

I went to see a honda odyssey and as its an older car i told them i wanted to have my inspector look at it first. The salesman Harvey told me its no problem because they have a five day no questions asked money back guarantee so i can buy it and then bring it back if there are any issues. So i bought the car and brought it immediately to my mechanic who found several issues with the car includong broken ac, broken door rollers, worn out drive belt, low power steering fluid. I was already surprised that they would let a car off the lot with these types of issues, but We brought it back to autonation (on day 3 since purchased) thinking wed offer them to fix the issues or take back the car. Imagine our surprise when before we even tell him whats going on, Harvey proudly pulls out a paper with my signature that they had slipped into the stack at signing, saying that i had waived the five day money back guarantee. He would not answer why such a paper even exists, or why they slipped it in there when i had specifically said i wanted to bring it to a mechanic. I was quite speechless. Fortunately i had gotten a warrantee which covered some of the issues. This is the kind of thing you expect from a cornerahop dealer, not a national honda chain. I feel very shocked and disappointed.

AutoNation Honda in DesPlaines IL REALLY ROCKS! Both the Service staff and management are VERY personable, knowledgeable, SUPREMELY customer-focused and just plain NICE.

My experience was very excellent. The sales lady Mary Rycerz was very helpful and polite. Great service i would reccomend auto Nation Honda O’ Hare

Went in for an oil change. Mr. Josh Grand checked me in and directed me to the waiting room. He was very attentive and professional. Very pleased with the customer service and facility. Will be coming back and recommending to all friends and family.

Very happy with service provided to me. Support representative is vey helpful

Ivan ensured I was serviced quickly and made sure that I was very well taken care of. Definitely will visit again.

I would certainly go to AutoNation first, if I gonna looking be another.

good service clean facility details of what they are doing

The experience of purchasing our Honda was great. Brian Maddox was knowledgeable and helpful in explaining purchase vs. leasing. The reason for the lower mark on the facilities was because the office for filling the financial information did not meet the CDC guidelines. There was no way to safely distance which made me very uncomfortable. I realize the need for privacy, however, offering a customer the option of using the larger outer space would have been helpful.

Went in for an oil change. Josh wrote up the order, directed me to the waiting area and kept me informed of the work on the Honda then proceeded to escort me to my car. Mission accomplished in the best way. I believe Josh treated me with the same care and professionalism he would want his own mother to experience. That in itself condenses the overall experience and seals the deal that I will tell everyone and anyone that AutoNation Honda truly has the customer in mind. Thank you, Josh, and thank you AutoNation Honda Services.

I always appreciate the clean waiting room and efficiency of the personnel. I always feel completely comfortable there.

Nice service ONLY on the day I bought the car. Terrible after-sale service! The battery was out of order with leaking electrolyte in 2 weeks after I bought the car from AutoNation and they didn’t provide free battery replacement!

I recommend Auto Nation Honda for quality service done on my car. I appreciate their multi point inspection service done on my car.

I always receive excellent service from the AutoNation service department. I felt that the safety measures they implemented during Covid was another example of how AutoNation responded to their customers' need to feel safe while maintaining the upkeep of their autos.

Make sure to check for unnecessary vehicle plan protection and dent protection for used vehicles on your final contract before you sign it. They were added without consultation. Once I tried to contact the financial manager, my phone calls will never get through unless I *67 the call and went through ?sales of new cars? . Make sure you do check the contract before signing and to clarify any discrepancies that are on it. Also, the insurance man that they provided for me so that I could get the car that day, never answer the phone, nor my questions just like this dealership. Good luck! Review your contract !

Excellent service by Alex job. He explained the features of the car and made the process easy.

I took my car for oil change.had appointment at 4:30. Got there on time but they make me wait for 15 to 20minute before they help.I under stand if they are busy but there was no one there I was the first one in line they had 5 service people we there. Very disappointed with there service.

Service agent was very professional and helpful

Brian was great to work with and he helped me select the items I really needed during my oil change.

Our experience was great. We purchased two vehicles from Joe Appleby this year. Both times we had no issues.

Pretty painless. Anna Marie Abbate is a very nice salesperson.

Service was prompt and I received a discount on oil change and maintenance! Attendant was thorough and respectful.

Good service experience. Staff are attentive and helpful #patricia#wayne

Fast and efficient service!

I visited the Honda dealer to get my oil changed on my Honda CRV. It's a fairly new car and I purchased several oil changes with my service package. I was greeted by a person named Brian who was extremely nice. Since this was my third oil change at the Honda dealer I knew the routine. Unlike local places that change oil, the Honda dealer takes a minimum of 1 to possibly 2 hours. Unfortunately I waited 2 hours. I was prepared with my laptop so I didn't mind the wait. The customer service is commendable, Brian was professional, kind and focused on customer care. I didn't mind the wait (I kept busy) but others may find this unacceptable.

I had a service visit on 12/23/20 at AutoNation Honda O'Hare. Everything went fine and in timely manner. Great experience through the entire process. Great working with Josh Grant Service Advisor. Thank you, Josh and team.

So I purchased a Nissan Pathfinder 2017 from the dealer, I also purchased an extended warranty. The car only has 40k miles so is under the power and tran warranty. I had my car towed to Honda O’Hare I was having issues with the car not staying on. The service representative told me not to worry because I had purchase the Platinum Extended Warranty and besides my car still had the manufacture warranty. To my surprise I was told that Hond O’HARE was not able to work on the issued because it fell on the power and tran warranty, the car had to be towed to a Nissan dealer so that they could resolve my problem. I said no problem I just need my car to work. I get a call from the Nissan dealer and I was told that the issue with my car is not a power tran but an issue that is cover through my extended warranty, however I had to pay a deductible because the work was being done at a different dealer. I’m not a mechanic, I have no clue on working with cars but for Honda O’Hare to tell me that they can not work on my car I find that hard to believe. Do they need better mechanics, I’m highly qualified mechanics? Had Honda O’Hare worked on my car I would not be out a deductible of $100. I called the Honda O’Hare and left several messages never got a call back. I don’t understand what ever happened With customer service? Why was it that Honda O’Hare service department was not able to fix the problem? And how come I never got a call back? No call from the service manager, no call from the General manager Over 4 days and no return call, how do they stay in business?

Brake fluid was low. Problem fixed by tightening of loose part. Dealership didn?t try to make it a bigger deal than what it was.

This is my second car I purchased here and I love it! My salesperson Antonio did such and amazing job helping me decided what I wanted and helped me set everything up! Very friendly and professional! Thank you to Preston, Michael, Jasper, and Antonio for helping me get the car I want! I will continue to recommend this place to everyone! Thank you guys so much!!!!!

Bought Honda CR-V 2020 from automation on 12/14 sales man was very helpful and informative. I would recommend everyone to visit automation Honda for you next car

My technician Shaun was excellent. However, due to three people being out, I had to wait three hours for an oil change and rear differential fluid service at no fault of the technician. It would have helped to know about the delay earlier to set expectations or have someone else come and let me know. The work was done to my satisfaction.

Excellent service experience! Timely, efficient and safe handling of my car and myself. Thank you

We have purchased 2 cars from this dealership. We have always had at least one Honda in our family since the 1970's, Autonation has been great. The Sales team and the Service team have always been very helpful and willing to make sure to take good care of us.

The sales experience was great working with the finance guy. Mikey was informative and went above and beyond to make sure I understood and had my questions answered. I came back the next day to talk to the GM Preston about a negative experience I had with the car, and they quickly made things right. Sales manager Luis spent 45 minutes answering questions and giving me tips about my new CRV. I would recommend coming here to buy your car.

I don?t understand why a service customer with an appointment must wait for a service advisor for 15 minutes or more.

Outstanding service and care. I have been using Auto Nation for more than 20 years now.

Friendly staff clean facility very accommodating definitely would return and recommend others to purchase their vehicle from here it?s my 2nd purchase and am very satisfied with them

Went for oil change for my 2016 Odessey van. Service was great! Applied a coupon for discount and was finished in a timely manner. Will return for next service needed

Very friendly and knowledge staff pleasant ride/shuttle to work.

Fantastic, quick. Had an oil change and alignment done. They were awsome as always.

Friendly service advisors. Service advisors are very knowledgeable. I was in on 12-03-2020 for a problem with low tire pressure and Josh the service advisor was very kind helpful. I recommend this dealership as friendly and very helpful.

These reps have always been helpful, understanding and curteous. I just wish the waiting room had better chairs; they're not very sturdy for my back and hard to get out of them to stand up.

Straight tothe point service, repairs fixed my problem. Service dept very polite and helpful.

Roksana is the best sales rep! Made the car buying process super easy for me, thanks again guys!

Great customer service by Michael and very professional and helpful with great time .

My wife and I are most satisfied with your Sales Associate, Job Alex. He is personable, customer-oriented, and - because we were also interested in Toyota?s RAV-4. - knows his Honda?s! We trust him.

Everything look good , but problem is waiting area. I think they need to provide more facilities during car service

Ivan took extra special care of my car. I was very happy with his service and the attention I received.

My adviser, his name is Andre Ansari is very knowledgeable about car care . He also has a pleasant personality, that you won’t hesitate to ask questions. I will look for him on my next visit to AutoNation Honda O’Hare

I think even in Covid businesses are taking advantage of this to reduce the attention they normally give to their customers! We are assign a appointment prior to coming ! Why can’t these papers be printed ahead of their arrival ! Instead we waited when agents walked around ! I’m thinking somewhere there’s should be more streamed to be more affective ! If Covid was an issue they would had been less customers allowed in , but this wasn’t the case! Yes there was a person apologizing which was t her fault anyways ! You need to work on this process when we drop off the truck or car ! We looked out no mechanics were working or taking cars in !

This is my second visit to O?Hare Honda. At both times for my service Mike was our representative. He made our visit easy and seamless.

I always have a positive experience at AutoNation Honda O’Hare, and this last time was no different. Despite being a little busy I was able to get on & get my oil changed. My service guy Josh Grant was very personable & let me know what else I needed taken care of, please make sure is well compensated for his customer service skills.

Did my Car Shopping at AutoNation Honda O'Hare. Got a good deal on my new CRV, there was no pressure car buying Experience . Edgar was a excellent salesman to deal with !!

I went there for mantainance and oil change , Ivan at the desk did a great job !

I purchased my Honda CRV in November 2019. I negotiated 2 free oil changes to seal the deal. My husband took my car in recently for the oil change. The service dept said that they had no record of the free oil changes. They also rotated my tires without prior permission. I had to pay for both. I received no less then 7 emails asking for a review. I responded to an email from service dept noting my dissatifaction . No response. Therefore I am submitting this review.

Mike from the service center was very helpful and very nice. He called me a couple times to give me updates on what needed to be done on my car. He also gave me a print out with other services I might need to get in the future with prices listed. He was very helpful and I will definitely be coming back for service.

It was a good experience. Everything was done efficiently and professionally. I was able to get into a new lease on an HRV without stress or concern. Mary in customer service was great and Nick in finance was very helpful.

I came in to Autonation O'Hare Honda because my brand new Honda CRV right rear tire was losing air. They were very busy but, the Service Manager took it upon himself to fit me in. I only waited about 1 hour & they changed the oil with a coupon also.

Dealership has yet to terminate my lease 31 days later despite purchasing the vehicle for the buyout price.

good Mike was very pleasant and helpful and accommodating

They were prompt and reasonable.Didn?t try to sell me something I. Didn?t need.Honest and reliable.

Outstanding in every way. Daniel covered every aspect of the repairs needed, and car was taken care of for repairs. He kept me up to date on everything.

Service Advisor Michael was knowledgeable, polite and helpful. His computer system was not working for prepaid service. He apologized for a delay, brought a supervisor and found a solution, so my car can be serviced.

AutoNation Honda O’Hare has excellent service and I highly recommend them for all services on your Honda. They are the best around!

Easiest, most straightforward car buying experience I’ve ever had! Truly a no b.s. experience!

The team is very helpful and knowledgeable, they wen every little detail over my Honda Odyssey and my receipt. I will definitely recommend this dealership for purchases and/or services.

No issues and problem was rectified. COVID safety being practiced.

I purchased this vehicle from this dealer and have always had my car servised there with confidence.

I brought my Honda CRV in for service, as the maintenance light had alerted me. The service that I received was, as usual, superior. My car was serviced quickly. I was called in advance so that I knew what they would be doing, and I was told when the car was ready for pick-up. This is the third Honda that I purchased from this location. The service department is the reason why. Dan, thank you for your attention to my car’s needs!

The people from AutoNation went out of their way to make my buying process as smooth as possible. Every issue that I brought up was addressed exceptionally.

Yesterday I went to get a service from Honda to fix my car and I wanted everything that I told them to fix but none of it was fixed, the only thing that they fixed is the light. I am very unhappy with their service because I’ve been going to Honda service for two weeks and the service is really bad and it’s just a waste of time that I have to keep going back there.😡😡

Great service they are friendly knowledgeable and won’t pressure you into anything. They are very professional and will honestly do their best to get you a great deal, one that fits your budget one you can afford. They are there for you first and then themselves, we had such a great experience buying a car we will never go elsewhere. Jericho is the best salesman ever thank you for everything!

iven Rivera took care efficiently the defective parts of my Odyssey. He suggested to do the more important problems that the car got to save me some expenses. Great adviser!

Whether you're looking for a new or used car you will get an excellent deal from AutoNation O'hare. I bought a 2012 used Subaru Forester from them, low mileage, and a very good price. I bring my Forester there for service and they have done an excellent job. Their service dept. is honest, they don't say you need this done when you actually don't need it done yet. I appreciate their honesty.

Unfortunately - there is a policy around COVID that is simply not being adhered to. As a customer who previously had incredible experiences here, I am extremely disappointed and left before I even had my service done today.

I initially had a problem with my warranty but once I talked to Blake the Service Director he was very helpful with sorting out my issue. So at first a not so good experience but Blake completely made up for it. He was very professional and friendly. Thank you guys for your help.

AutoNation has a great selection of new and used cars for any budget. Job is wonderful! He made the entire process so seamless. I would highly recommend asking for Job when you arrive!

My experience with AutoNation Honda was excellent while purchasing my Honda CR-V EX-L .Special thanks for my sales rep.Moe .He was so professional and helpful with every step from being to end my purchase.

I had a very pleasant buying experience. Dealer inspected the car before purchase and made needed repairs. I felt I was getting a safe reliable car because of it. They cleaned and detailed the car prior to delivery, it looked great. Dan the salesman was very professional, polite and courteous. He answered all my questions directly and truthfully. The no haggle price was fair and was nice not having to negotiate. This was a low end purchase but I never felt I was getting the "bumbs rush". Dan was great. I wish all my car buying experiences went this well.

My experience with AutoNation was excellent while purchasing my Honda CR. -V EX-L .Special thanks for my sales rep. Moe .He was so professional and helpful with every step from being to end my purchase.

People are friendly. They explained in detail before any work is done. Good service.

Outstanding, had a new service advisor, never worked with him before, he was excellent, very knowledgeable and got me out of there ahead of schedule , once again it's the service that keeps me coming back.

Mechanics are very Knowledgeable.

Over 2h just to change the oil.

Dan was a great service rep Dan was a great service rep

Excellent service, it’s nice to have a place to go and get your car repaired without worries.

Wonderful service I recommend this dealership

Excellent customer service, great price with special offers.

I had an awesome experience with Autonation Honda and their sales reps Dario and Brian while purchasing my Accord Sport 2.0. It was perfect and they also took care of some requests I made. The car is awesome and everyone in the dealership was really nice.

Awesome dealership and awesome staff. They are following all the safety norms and made my purchase an awesome experience. I was treated really nicely and Brain and Dario really took care of all the things. I would recommend buying a new car from here.

I went to this dealer via the Costco car buying program. The transaction was easy and fast. Brian, the salesperson was great. He was personable, low key, very informative and responsive. I would recommend asking for him if you go to this dealership.