El cervicio es muy bueno y el personal muy amable estoy muy contento de aver comprado un auto con ellos

Gave me an offer sheet that turned out to be a lie. Then had me waiting for 2 weeks only to turn me down. Nothing but lies and deception here.

I purchased a car at AutoNation a few weeks ago. While I love the car, the purchase experience was deceitful. The car as listed on TrueCar and other sites had a lower mileage. When I brought this up, they did nothing about it. The car was also a CPO. The salesman didn't seem to know this. When he found this out he decided to charge me $700 for it. Later they removed the fee but made it seem like they were giving me a deal. They claim "No Haggle" but that's all they do. Spend your money elsewhere. They don't have to change unless people stop going there. Wish I had purchased somewhere else.

Straight forward, here's the price. No "let me talk to my manager " bull. Took a bit longer than I expected but I did test drive several cars and forgot to bring my title etc. so probably my fault. Everyone there was very helpful and friendly without being pushy. John Ruberry has the patience of a saint. Love these guys and my new car.

Had to wait over 3 hours for a tire alignment, new tire, and oil change. Should it take this long? I had an appointment!

Easy to work with. Courteous staff. Car was exactly as stated online.

Excellent car. Excellent service. Excellent experience. Will buy from again.

Excellent Service!!! The Sales Adviser Nicholas Calaranan, was extremely courteous in mannerism, and knowledgeable in the technology at hand. He was able to diagnose my issue and have it attended to quickly during a busy work load. Though it is never fun to take the car to be serviced; working with Nicholas I know I will receive the most prompt, sincere service available.

2011 Honda Odyssey was brought in for service for a defective piston ring. A known class action suit extended a warranty on this faulty part and they took partial responsibility for this after keeping our vehicle for over 1 week to determine that Honda would pay for half of the repair. I would have loved if Honda national would have accepted full responsibility for the repair and that the process to get an answer for this should not have taken over a week. Extremely poor! After the repair, 2 engine bolts were left on our vehicle and likely caused a chip on our windshield as a result of this carelessness. The chip generated a cracked windshield that they did not the responsibility for. They said that they have been doing this for 19 years and this was not the cause. I completely disagree with their forensic analysis and believe that deductive reasoning would lead them to conclude that the damage occurred in their shop. This leads me to believe that one should not buy Honda products and that they don't really fully stand by them. They say that they are customer friendly and care about the consumer, but when it comes down to dollars, they really are just looking out for their bottom line. I recommend that you consider an alternate product and service center as a result.

Great as always which is why I am a repeat customer.

My husband and I bought a car a couple weeks ago. Leo helped us and was very patient, as was Brent. The car feels great and it was honestly a great deal.

I was impressed with the knowledge and efficiency of my service person Nicholas. I am still upset with mu expensive service contract I paid for when I bought the car. It is increasingly annoying that the dings and dents does not cover much of anything except a dent small with NO paint needed. It was an extra $800 or more. So, your service dept is wonderful but I was pressured and uninformed by your finance person.

Junior was polite and very helpful.

Edgar is quite a positive service person to deal with—honest and simple!

I purchased a 2019 Civic sedan 6 speed manual in the Sport trim through the Costco Auto program from Autonation Honda OHarein DesPlaines IL. My salesmen Brain Maddox and Michael Lawrence were great; they were both straightforward and clear in explaining the terms and conditions for the whole Costco Auto purchase process and there was obviously no price haggling due to buying through Costco (couple of hundred dollars below invoice). It took about 2 weeks to get the car due to the limited number of cars with manual transmissions. I got a great price through the Costco Auto program and if I were to buy another Honda, I would buy from Autonation Honda OHare

Everything done well and even e car wash!

Had a small rust spot on a used car I purchased. They had it professionally repairs, gave me a loaner and delivered my car back to me. They really went above and beyond!

We loved our experience at AutoNation! Edgar was incredibly helpful, knowledgeable, and thorough in all aspects of buying a car. After visiting other dealerships, was most comfortable buying from here.

Terrific service as usual. Terrific service as usual.

The dealer was very courteous and professional. All of our questions were answered.

Friendly demeanor and ovwrall professional attitude, great job. .

No issues with service. Car was in for routine maintenance and Honda recall work.

La amabilidad que tienen los vendedores realmente es una familia

Honda CR-V LX. 1. Inspect, select, down payment $2500 on 7/1/19. Car determined by buyer and salesman to be clean and free of exterior flaws. Salesman promised to fill tank with gasoline. 2. Return to dealership on 7/2/19 to complete purchase and pay balance. Return home to find gas tank empty and scratch/crease in passenger front door extending into right front quarter panel that was not there before. Called Mary (salesperson)to inform her of these unacceptable conditions. She returned call while I was at my birthday dinner. 3. Return to dealership on 7/4/19 to get gas tank filled and “we owe you” order change to repair damage to car door and front panel an provide rental car at dealer expense. Discussed this situation with both the salesperson and the manager Ben. Told to call repair shop on Monday to make repair appointment. 4. Returned to dealership on 7/10/19 at 9:00 as instructed for body repairs. Although “WOY” order says work to be done “in house”, was informed that car would be sent to off site body repair specialist and work would likely require more than one day to complete. Dealership provided rental car from Enterprise. Returned home with hopes that work would be completed by Friday. Service agent Nick called me later that same day to inform me that the body repair shop doesn’t do “dent and scratch” repairs and that I would have to return the rental car, same day, and make another appointment the following Monday when that repair specialist is available in the shop. Net result: two round trips to ANHO and car still not fixed. 5. Returned to dealership on 7/15/19 at 7:00. By 8:00 I was informed that car would be ready by 9:00. Car was adequately restored and returned to me at 10:00. 6. Purchase and restoration process required six round trips at approximately twenty one miles per trip equals 66 miles and many wasted hours. Overall: very poor buying experience.

Costco arrangement got us a great deal and Mr. Job Alex and Ohare Honda (autonation) was excellent during the process.

I was given a quote for the price and timeframe for the services needed. Both were exactly as stated.

Overall experience was excellent and Joshua gave A plus customer service . Comfortable waiting and no hassle.

Great service. Great communication. Mark Abraham

the friendly people, polite, willing to help in every way, the service department-OUTSTANDING I was greeted by Char Gauer, none better yes...I would definitely recommend AUTONATION HONDA O'HARE I am Renate

Unfortunately, yesterday was not a pleasant service experience with Auto Nation Honda O'Hare. I made an appointment for an oil change at 8:20 so I could get to work afterwards. At 10:00, I went to check on the status of my van, and was told they had just gotten to it. If I had known they were that backed up earlier, I could have made different arrangements. Then, later in the day I received a call saying the tech had forgotten to put my wheel locks back in the car, necessitating another trip the the dealer to retrieve them.

We had a wonderful experience with our new lease car from AutoNation. The process was very smooth. We would certainly recommend this dealership. Our sales guy was excellent! He did a great job of working with us and he didn't waste unnecessary time. He had a great personality!

AutoNation at O'Hare Illinois is a great place to buy your next car. My purchase with them was a very pleasant and stress-free experience. I never felt that they just want to sell me a car. They authentically and professionally wanted to help me make the right decision and be happy with my purchase. Job, my sales associate, made sure that I get all the information and help that would benefit my purchase. He never imposed anything that made me uncomfortable. Zach, my Finance manager, also made sure that I never felt uncomfortable with the whole process of finalizing the sale. Nicholas from service also took care of everything for me when I needed to get a small adjustment made on the accord. Overall, Autonation O'Hare's professional staff and sincere customer service experience is the best. I've always felt intimidate walking into a dealership because of the high-pressure sales tactics that other dealers do; BUT there's none of that at Autonation O'Hare. ONLY professional, friendly, and sincere service. Thanks Job (Sales), Zach (Finance), and Nicholas (Service).

I hate car shopping and the people at Automation O'Hare Honda made it a pleasurable experience.

I bought a new CRV in December 2018, and Used Car in June 2019. They were very fair with the numbers, and more importantly they treated me with respect all through the process. I have used their service department three times now, and found them to be competent. I don’t like paying for anything that I don’t have to, and they showed me what I needed on the car so I could trust them. Autonation Honda O’Hare is my dealer for life!

Because autonation Honda dealer they cold deliver the right service with compassion in the right time

Excellent services as always ! And Honda cars are well done and great to drive ! I love HRV which is a small SUV , I feel safer to drive !

Great customer service - friendly and easy to work with

Very fast friendly service and all information about my car was explained without hard sell tactics. I love the Honda O hare experience

I did ok, the SUV is for my kid..he loves it and tell the truth I do too...

Autonation - It is a perfect place for your Vehicle related projects. If you want to buy or sell, it is an ideal place. Good gentlemen for with high professionalism and courtesy. Thank you Autonation...

Very friendly and responsible people. Special tank's for Junior!

Friendly people who help you get the car you want. No pressure, they listen to you.

Bought the pilot 3 years ago and now go over their for service for both my accord and pilot. They pair is reasonable and customer service is exceptional.

Char is a trusted advisor. She knows how to work well with customers and I always trust what she advises for proactive service.

I brought my car in for an oil change and to have a noise addressed that had been developing in the front wheel area of my car. The problem was immediately diagnosed as a faulty/worn out wheel bearing. Service Manager Char kept me updated as to the status of the job the whole time. She even applied an aftermarket warranty that I had purchased (that I forgot to mention to her) and as a result, this job that normally would cost hundreds, only cost me the $100 deductible. I had a very similar experience with Junior, another fantastic service manager, when the timing belt on my 2009 Pilot broke. I have owned 7 Hondas in the past, currently I own 3 Pilots and over the years have stopped bringing them to this dealer for repairs while it was operating under a different name. At the time I just wasn't satisfied and felt like I couldn't trust them. Times have definitely changed. I cannot begin to say how great this service department is and what a great job Auto Nation has done to regain my loyalty. Thanks again crew, I appreciate it greatly.

Although we only bought a pre owned Honda Accord car, I can say that I am pretty satisfied with our purchased, coz of the performance of it so far. My wife love it, and somewhat treating it like a brand new car. As far as the staffs of the AutoNation Honda O'hare we would say, that they are respectful towards us, making the deal. My wife knew the agent Kevin Campbell from our church congregation, so she urged me to maybe try him making a deal buying a car, and so we did. Thanks "kevin".👍👍

Every time I take my wife’s Honda Pilot for service, there are 2 very receptive, accommodating and friendly gentlemen in the service department that always make me feel at home and comfortable. Chao even remembers my name and Nicholas always have that efficient attitude of explaining to me what needs to be done on this visit. He will even inform me when the next scheduled service is due and the essential issues that need to be addressed. This is indeed helpful for people who tend to forget details like me. We are very happy with this 2 service-oriented gentlemen, Nicholas and Chao. Thank you guys for making us feel welcomed at Auto Nation.

The experience at Auto Nation was perfect, and I love my 2019 Honda Civic !! My salesman, Harvey Ebrahim, sales manager, Michael Yordy and finance manager, Ben Kippen were all very professional, knowledgeable, patient, kind and helpful throughout the entire process. Thank you, Auto Nation, for your wonderful employees.

The salesperson was courteous and helpful. He offered the right advice on my purchase and took the time to demonstrate all the features.

Excelente servicio al cliente !!!!

Nick is awesome! They take care of you right away and have a great space to sit and wait with WiFi and popcorn. I drive out of my way to go here because they’re so great !

Jennifer was great! Explained everything clearly, scheduled shuttle service and was friendly.

Great customer service. Accuracy of when car will be ready.

Sales person was friendly and accommodating and explained very clear the functionality of the vehicle during test drive. I was given a great deal for both the vehicle sale price and extended warranties. The processing was exceptional and I didn?t have to wait long.

I normally like the service there but this last time I expected just an oil change and then I was advised to add another $320 in charges on a car with 8200 miles. I didn't do my homework before bringing it in to know what to expect. They have been good over the past 10 years of service (on my prior car) and are convenient for me, so I will return there. But I will prepare better to question what they suggest.

Quick. Friendly. Kept me informed. Scheduled appointment was timely

Very helpful and knowledgeable about the car. I really love this car

Great Service if you need help with your new car go talk to Edgar!

Bought a low mileage used Civic from this dealer. Worked with Phil and Zac in finance, neither were high pressure and both were good to work with. Unfortunately less than a month later Phil was gone.

The one who assisted me, explained well about the services i need, excellent customer service.

Wonderful service. Friendly staff, quick service and turnaround time

straightforward, honest, customer-oriented

I purchased a new 2019 Odyssey from an experienced sales agent and the process was decent. The agent went through the Costco pricing details and I was able to get the rebates and negotiated better financing as well. All in all positive experiences, handled professionally.

My salesman ,Brian Lang was great. knowledgeable, knew the product, patient and took the time to understand my needs and what I wanted in purchasing a car. after we bought the CRV. He said if I have any questions to let him know. He wanted me to be a satisfied customer. Because of Brian, I enjoyed a positive experience with AutoNation.

Great prices and excellent internet quoting process and buying experience.

Had oil change and air bag recall done Completed in an hour

I received a letter in the mail regarding a recall to my 2003 Honda, I called the dealership to get it fixed, I was able to come in the same day, and my car was done within 2 hours.

I got exactly what was quoted, no surprises. I have bought many cars, this experience was hasslefree, quick, just excellent overall. I had to drive a distance, but so worth it. My husband bought his car from a different AutoNation location, he recommended I buy from them. I don't always listen to him, but I'm glad I did.

Had a very pleasant experience when I brought my car in for a maintenance check. Junior, the service writer was great and explained everything. The cashier was so nice as well. This was my first visit and I thought their customer service was excellent. Will definitely recommend them

I had an unusual problem with the heat regulation in the car. Mr Maurilio "Junior" Ruiz took on the diagnostic task, worked with the technitians at Auto Nation-O'hare and with Honda and resolved it well.. There was also a recall that was done at the same time. Mr.Ruiz really knows the importance of listening to the customer, and following thru to a resolution.

The dealership had a good selection of cars I was interested in. The prices were fair. I had intended on just test driving and was pressured into buying. We walked out without a car. My ongoing search showed my best deal was at Auto Nation. I returned the next week and paid cash for the car. I was frustrated that a simple transaction took 90 minutes wait time, 30 minutes sales pitch for warranties I didn?t buy, and 15 minutes to transact the sale. Kudos to John, my salesman who kept me informed, came in on his day off for the sale and tried to hurry things up for me.

Repairs were covered under warranty. Service was completed quickly and professionally. Char and Junior kept us informed and were both very helpful. thank you very much!

Great prices, friendly staff, straightforward service. Jericho in sales is particularly good at his job and everyone will be 100% honest which is always refreshing.

i receive service in my Honda Odyssey and i’m happy with the job i’m completely satisfied the porter advisor Brendon given the right advice about my car need !!! thanks Auto Nation Honda O’ Hare!!!!

Pricing - it was almost like they wanted us to just leave on purpose.

Very friendly, professional. My sales person was above Expectations. Answered all my questions, and very helpful. Highly recommend.

I had a great experience thanks to my service advisor, Junior. He was friendly, helpful, honest, and was even able to give me a discount. I will definitely be coming back to this dealership over other ones in the area that I?ve had a less than ideal experience with.

Luis Vargas, our sales associate is very professional, kind and hardworking. with the help of him we left very satisfied with the purchase of our new van.

Great service and nice people

I just had the best car buying experience of my life! Thank you Mgr. Dana, Credit Brett, and THE BEST SALESMAN EVER, Steve Nonate! Thank you all! (mostly Steve ;).

Mikey Torres was wonderful - explaining the features of the car and doing everything he could to help me.

Everything about my experience was great!! Jen my service advisor was very friendly, professional and explained everything to me. I'll definitely be back again. Thank you!

Stopped in for oil change and rotation. Tech did not delete service reminder display. No instructions on menu or in manual on how to do it. Finally figured it out myself.

They took really good car of me. They were very nice and listen what I want. Also give some advices when needed.

We met Bob when we were looking for a car for our son. What a great first time experience it was for all of us. Bob was knowledgeable and explained everything. Arsenio was our finance guy and he was a pleasure to work with also. Couldn't have asked for an easier purchase!

Great service and very nice people.

great service, great people, nice lounge

I just bought 2019 Honda odyssey elite.......all salesperson are do kind and helpful.... they made so simple and easy to buy a new car ....I personally recommend this delarship......thank you

Great service. Service consultant Jennifer Schwartz was informative, and personable.

Big thank you to Nicholas service advisor of AutoNation Honda OHare for getting my car fixed up. Awesome Service!

Jennifer was simply amazing! kind and considerate yet very professional. She took care of me promptly and I was done in a timely manner. I recommend Jennifer and AutoNation.

I do not like buying cars but this was a very enjoyable time. It was not a pressure sale. I look online and found the van that I like a Honda. Email Auto Nation and a salesman name John R. called in the morning, Talk with him and told him what time we are coming out and the van was outside and it was pouring out. John brought into a 3 car viewing area where you can check out the van without getting soaking wet. then we drove the van and then brought back inside to look at it again. It was a one of the best experience we had buying a car. Everyone was nice and polite. Check out John R at Honda nation.

The fast and efficient service.

Bought my 2010 Fit here and have had it serviced here for 9 years. Good reliable service. Always polite. In and out in very timely manner. I usually wait because I drive fairly far.

they do everything in a timely manner

Costco - AutoNation CRV purchase went GREAT! Got the exact car and accessories I wanted for a price FAR below competition. Jericho and his sales manager, business manager and service manager are a friendly, professional, knowledgeable and buyer oriented team... even with a weather related battery glitch that they immediately fixed with a smile. They made dishing out a lot of money a "no regrets" experience!

Char Gauer was so helpful and accomodating.

Always great to work with the team at Autonation!

Joe is polite and helpful. Service people are very professional.

Top customer service from check in till check out went for a maintenance service and Nicholas was super through out the process

Service rep "Junior" was personable and professional. He made an expensive service tolerable. I highly recommend him

Mary was extremely helpful and not pushy. The whole team starting with Mary and Edgar were wonderful to work with. The only thing I missed during our 5 hours at the dealership was a lunch buffet!!!

Autonation gave me a great deal for my trade in. They were beyond friendly and would recommend them to friends and family. Kevin Campbell was a phenomenal salesman, he was really nice and determined to get my payments down!!! Thanks again Kevin

Todos los carros son nuevos y recomiendo cívico hybrib ese es el que me gusta

The service department will rape you. $190 diagnostic scan fee. Are you kidding me!

Edgar was awesome! Very personal and went above and beyond what I would have expected! Not pushy at all and very flexible!

Overall very good experience. Price is set in stone so no hassle of negotiating.

Edgar was awesome! Very professional and offered me above and beyond the service I would of expexcted. You have a customer for life!

Knew the product. Patient during delivery of wife’s questions. Excellent.

Joe the service advisor got me in & out. Service did a nice job fixing my car.

Excellent sales and delivery. We drove 90 miles to use COSTCO new car program. It was great.

Jiffy Lube stripped the cover on the oil access panel . I went right over to auto nation Honda and they fixed it , did my update that was needed and did the oil change for free !

The service tech, Brendan, was very helpful and kept us apprised of what was going on with the car.

Service advisor anna, very experienced, knew her job, direct, intelligent, delivered what she promised.

great customer service...no haggle pricing...and thanks to Phil for making it a pleasant buying experience ...

I read the reviews prior to visiting the dealership so I was a little skeptical and cautious because the reviews were not good. The wait time to see a salesman and test drive the car wasn’t bad, considering it was a holiday. The staff offered us coffee and a seat so the wait time to for a test drive wasn’t bad at all. Spencer Schlenker was the salesman that assisted us, he normally works in acquisition of used cars not with selling new cars. Considering this, he was great in explaining the features of the car before and after the sale. After the sale Spenser helped us pair our cell phones to blue tooth, program the driver’s seat for two drivers, and program a lot of other features (which would have taken me days to probably do) which I really appreciated so I would rate Spenser a 5, customer service a 4. In terms of transparency with upfront costs and time spent at the dealership for financing I am rating my overall experience a 3. There was a $499.00 charge that was added to the price of the vehicle that was not listed on the invoice on the car. I was not happy that this charge was presented to me after my credit had been run. The dealership should provide the bottom line costs of the vehicle (title, doc fee, license, etc) prior to running a customers’ credit. We were told the $499.00 charge was mandatory it was for covering paint/wax (in the instance of tree sap or bird droppings, and interior of the vehicle, etc). Considering I had asked when we were outside looking at the invoice sticker after the test drive if there were any additional charges other than what was listed on the invoice (I didn’t see any separate charges listed) I was not at all happy about this “mandatory” charge. I was ready to walk out without a car due to this hidden charge, all the while annoyed that my credit had been ran without the final price (the $499.00 charge) being given to me. The $499.00 charge was not something I wanted anyway. Spencer went to speak to his manager and the charge was essentially removed. I encourage any buyer to read and look at the invoice, and charges to make sure they are required or it is something you want, if it’s not speak up about it before they run your credit and before signing any documents. Also make sure you know what you need in terms of warranty because these could add additional costs to your overall purchase price of the vehicle. Lastly, Spenser would periodically check on us to tell us we would be seen in a little while and took us to see where the service area was located, the time spent at the dealership after the test drive waiting for the finance process to be completed took entirely too long we got there around 11:40 a.m. and left around 4:00/4:15 p.m. Glad buying a car isn’t something I have to do every day, it’s too time consuming

i have never felt more like "just a number " than ever before. Get you in, get your money, get you out.

Service will try to sell you on things you don't need. took my 04 accord and quoted me 1000 dollars for transmission leak, took it to my local technician who's honest and said there was no leak, just some clamps that were rusted...

See Char in the service department!

Nick Colaranan was my customer service tech. He did an excellent job of explaining all the service needs for my car . Even got a coupon towards my service.

Everything was great. I recommend, however, posting a sign in the waiting room to keep people from talking on their cell phones. I was reading a book, everyone else was working quietly when a customer came in talking on his phone for the next 10 minutes or so. Then he actually spent the the next 10 talking TO his phone while doing whatever on his phone. What a distraction!!

Thorough and quick...great service people.

COURTEOUS AND EFFICIENT SERVICE (WITHIN ONE DAY OF CALL)

Friendly people. Good service completed earlier than estimated!

Recently purchased a new vehicle. Phil Hofer walked me through the transaction and explained all the features of the vehicle and the financial side of the transaction with no pressure! It was a pleasure.

Professional service, very detail, very patient and good price!

very accommodating, helpful and they make sure every moment someone is there.

Joe was very personable and did a great job of keeping me updated. My one criticism does not relate to him. I made a reservation for 7 AM . Arrived and was 4th in line. My criticism is that it didn’t make any difference that I had a reservation. If the reservation had been for later in the day, i would have ended up waiting for all the “walking”. Why bother with reservations if it doesn’t give any priority?

Had bad service at the Schaumburg location and decided to bring my vehicle here. I worked with Sylvia, who was a true professional and advocate. She wa supportive, communicative, and an overall pleasure to work with. The faculty was clean, well organized, and you can tell the folks there actually care about their jobs and customers. I’ll definitely switch here for future business!

From the buying process 3 years ago. To each time I go in for service. I've only had great experiences. Nicholas takes care of you as soon as you pull in. They are fast and explain everything to you!

The dealership was excellent - Highly recommended.

Our salesman Igor was very nice to deal with. Very knowledgeable and helpful to us. A pleasure to deal with, he answered all of of our questions.

Though I want to buy a new car but the attitude I received when I went to fix the car I bought from this dealership will make me not to buy a car from them again. I have been servicing my car since I bought it brand new from this dealership. The dealership informed me that I need to fix certain things and the cost was more than the value of the car and how much I can afford. I told them what I wanted them to fix. They fixed those problems. Next time, I brought the car in for completely different problem (wind shield wiper) and the technician informed me that it will cost me $166.00 to diagnose the problem and if I want them to work on it; they will include the diagnosis fee. It cost me over $300.00 for wiper motor. My car is Honda Civic 2006. After I left the dealership, they sent me an email that they want to buy my car. They wash your car as a courtesy after servicing it. This time my car was not washed whereas other customers' cars were washed, so I went back to the technician to ask her why my car wasn't washed. She apologized and had it washed.

Great customer service!!!

Honda authorized

Excellent service and Jennifer was very professional.

I came into the store to purchase a good car, and left convinced that the 2018 Honda Accord that was shown to me was the car I was going to buy. I came in the next day and purchased the car. The staff was very friendly, knowledgeable and genuine, and I was happy with the price. In particular, your salesman Luis Vargas was very helpful and courteous. I am happy with my purchase.

Great service! Very kind and satisfied. I love it. Thank you!

Had a visit with Nicholas Calaranan and was pleased with his attentiveness and honesty. Would be happy to have car serviced here again with him as my consultant.

Oil change & tires rotated took about 1.5 hours like they said. Nice waiting room internet connection, coffee, Service has always been very good, bringing our CRV there for 6 years. Prices are reasonable. Military vets get a discount on service.

The entire process was snooth thanks to Job’s efforts and complete attention to me. I can’t to buy my first car and he handled me so well I was able to leave that night with a new Honda HR-V. During the test drive he explained all the features of the car so that it was very easy to adjust to my new car.

The service. I felt like car was in good hands, from the service advisor Char Gauer,to the cup of coffee and my car of course is running perfect

Jennifer was great, helpful, and knowledgeable!

Excellent service. Clean waiting area, and washrooms. Comfortable sofa. Polite staff. Good free coffee.

Very satisfied with the service I received. Cher was pleasant and answered all my concerns.

My daughter was in the market for a used dependable vehicle. We started shopping online to narrow down our options. Auto Nation ended up at the top of our list. I was in contact via email with Phil there and he answered all of our goofy questions and took good care of us. We ended up leaving with a car that evening. I would definitely purchase another car here after our great experience.

Very good customer service

Worst place for customer service. Found the car on car gurus. The poor customer service was definitely not worth saving a small amount of money. Finance person was rude. Sales person was nice but clueless. Other employees treated her with disrespect. The wait was ridiculous once we agreed on price. I bought the car in July. Paid cash. It is November. Because of a mistake in finance I still have not received the title! And I can't get anyone to even call me back. Emailed and called many times without any luck. If you do talk to someone they will just say someone will call you back. It never happens. Stay away! Headaches are not worth any money you might save.

I got all the way home and my tire pressure light went on. I had just gotten new tires, so I turned around and came back. I let a guy know that I was returning because someone didn't do something right and he said that I had to wait for someone who was in front of me. I was livid. I had just spent all morning there. Then I got Sylvia's attention and she immediately got the mechanic who admitted he forgot to push a button. First of all, that should be on some sort of check list someone. Secondly, it took him 1 second to do - and the first guy I talked to was going to make me wait around for the guy getting a free car wash. Sylvia was great, but the customer service there overall leaves something to be desired - every time.

Efficient and super courteous. I appreciated being able to make the appointment one day and bring my car in the next. Very convenient.

The service rep, Nickolas, was very helpful. I've been going there for years. Service can be a little slow, however. They have a nice waiting room.

Char was very helpful and timely with her service. she kept me inform of the status of the car service.

This was our second vehicle purchased from Salesman Job Alex. Has always been great to work with.

I was told lie after lie just to get me to walk out with a car that needs repairing. They also ran my credit 9 times without my permission.

Thoughness and efficiency

Al was fantastic. He answered all our questions. He even came in early so he could help us get into the car we wanted.

We bought the 2015 Accord Hybrid from Auto Nation 3.5 yr ago, and have returned for service. They do a great job at a reasonable price.

Thanks Sylvia for your hard work and ofcourse assisting me with finding my wallet. Yes I know, I should carry a purse, but was doing errands and wanted something compact to carry with me.

Service person professionally answered questions. He seemed to be an expert on his field. It was one of the most pleasing service we received. Thank you very much!

We brought in our Honda for some recall repair. The service was excellent ,right from making an appt to come back to pick up the car. Every one from greeter to cashier were very professional and helping. Very happy with the whole experience. Thank you All at automation.👏👌👍😊

had a great experience servicing my Honda CR-V at the AutoNation Honda O'Hare. My service advisor, Sylvia Drwila, went above and beyond her responsibilities and assisted me with the diagnosting the problems, communicating all issues with me in a timely and professional manner, and recommended me all necessary additional work on my car with which I could still wait. She arranged my rides to work and back, and even provided me with a rental car for the time of the repairs when no loaner cars were available. Sylvia went outside the building just to help me find my car on the parking lot! So my overall experience with these guys is amazing, and I would definitely come again and recommend others to them.

Great sales staff, especially Kevin! Had an amazing experience overall with everyone there!

BE CAREFUL when bringing your auto here. My 2012 Odyssey with 61K miles was running just fine when I brought it in for a safety recall and would up dropping $5000 after the recall issue was the cause of the needed repairs. Service advisor said that it had to be done and could not put the car back together without the replaced parts. Told me to call Honda Corp to see if they could cover it under a warranty. I called Honda and they said since I already told O’Hare Honda to fix it they would not assist with any financials. Wish I was informed of this before asking my car to be fixed. I have owned a Honda of one type or another for over 25 years. I am a very brand loyal person. Hope the profit that was made to repair my car was worth losing a life customer who would have bought 3 more cars in the future.

I worked with sales rep. John R. I highly recommend him. He responded quickly, courteous, and helpful. The financial officer in charge of paperwork was a nice guy but slow. Cash sale. It took 4 hours to get me out the door and on the road. They forgot to slap an inspection sticker on it. I did my homework. They did have the best deal within 500 miles of home.

Sylvia was a delightful service advisor. I needed to come back the next day to pick up touch up paint and she remembered my name.

My service advisor Jennifer Schwartz was a pleasure to deal with.......thorough, respectful and helpful representative. She even referred me to new car salesmen, as I mentioned my daughter's need for a new vehicle. Thank you.

Friendly & professional staff, timely service

Day 3 financial still can’t figure out how to work a phone let’s try again tomorrow ** update still no call back and numbers have changed , I have posted picture and they have disabled voicemail , for a business which main character is to finance a car, but it is this difficult to talk to some one I would different remcommend chooseing another store as I’m sure this is problem one of the worst experiences I have witness. * anyone wondering what my issue is I have totalled my car and have purchase gap insurance threw automation with has outsource it to a 3rd party and well now I have to ask finance to Cancel all extended warranties , and ask for refunds amounts to summit to 3rd party to get this bill paid off and the longer they have me holding off the more money they can take from me and not the gap ( which I think is also owned by automation , but I can’t prove but side note too get to the gap insureing you have to call a automation number and be transferred to a deferent department / a bit fishy) which can all be back up and stated in the contract Line “0” . Hope to save someone a headache .

very good, sales guy (Mikey) was brilliant and patient with the queries.

Meet Jennifer at the service department , she was very nice and helpfull.

Friendly staff, Joe ( service advisor) is amazing. They don’t push you on service that you don’t want and for me that’s “ service “

Very satisfied from Kevin Campbell . He was the one that convinced me to buy new car. After bad experiences from previous dealership, Kevin made my shopping emotionally and I ended up with buying car. Highly recommend this guy, even if you don’t want to buy or don’t like the numbers, just go and see him.

service, friendly people, prompt service, reasonable time

Avoid this place! They are just trying to suck as much as money as possible from you. Took an appointment for Honda Accord Check Engine light. AutoZone checked the code which was P3400 requiring Oil Pressure switch change which costs $30. This is a known Honda issue and they have published service bulletins for the issue Informed the AutoNation Honda Service Advisor about the code P3400. AutoNation Honda charged me $311 for the known issue for Software update and Oil Pressure switch. They also gave me a list of repairs to be made worth $2380 for this Accord which has only 90 K miles. If this is an indication of the quality of the vehicles Honda is making, I will rather avoid Honda!

Fast and courteous. Char Gauer coordinated the service visit.

They give good service and everyone knows what they are doing.

very friendly, helpful in describing the options and problem with my battery

good service & very nice price.

everybody was very pleasant it's a very nice and clean dealership I wish I could have got a better deal but I'm still satisfied this is my second car I bought here

I had a bad inter-counter with a different Honda service area but not with AutoNation!!! Jr was so kind and helpful. He explained whats required to be maintenance and wasn’t looking into mislead me into doing what wasn’t needed.

Received outstanding customer service from Service Advisor Jennifer Schwartz and Parts Dept. Tony Filipatos. There was a minor situation with my driver’s side car mat getting soiled but Jennifer and Sylvia Drwila ensured it was cleaned to my satisfaction. Three thumbs up! 👍👍👍

Our sales rep Mary was attentive, patient and thorough in working with us on the vehicles we were considering and was extremely helpful in guiding us to our final decision. She was a pleasure to work with.

Very good service Comfortable waiting area

It was really great service from Autonation Honda.The dealer was really informative .And we got the car at its expected price.

Junior went above and beyond when I had my car serviced. He explained everything and offered recommendations as warranted. His customer service skills are an asset to the Auto Nation Service Team. I will remember to ask for him on all my future visits.

Dealer Auto Service tries to upsell on services. I fell for it. I am looking to purchase a new vehicle. It wont be from Auto Nation. I had my car in for services prior to oil change and everything on maintenance list was taken care of. I was told I needed spark plugs. I have 70k on vehicle and Honda recommends a 100k. Plus the service clerk attempted to overcharge me by stating she provided the wrong quote. Stay away.

Technician was very friendly and did not try to sell me other services not necessary. Oil change was completed in less than 1 hour.

Overall great customer service! I enjoy coming in knowing my car is in good hands with you guys! Will never regret buying my honda from this dealership:)

Purchased my first Honda aacord and still under warranty. Found out my rear camera is loose and took it to this dealership. they said it happened because trunk has been closed hard and bracket fell off! I told them that truck lid suppose to be made song enough even if closed hard that I never did, must servive this small issue. they gave me the Honda Claim number and almost few days after he had nothing new to say and offered me getting second opinion from other dealership! Strange that all of them are connected and they think I am stupid to not understand that I will get the same answer as they will back up eachother. I never had Japoniese car and it may be a good car but if their customer service dosent back up their product not worth to by that here. Will go back to American.

WORST EXPERIENCE!!!! Purchased a vehicle on 8/20/18 with salesman named Harvey. All was going well until it was our turn to go into finance office. The finance guy came out and just waved us over. He didn't introduce himself all he said was "lets get this done" This guy had no personality and was not friendly at all. He was just giving us paper after paper to sign. We got to the "added protection" sheet and he started telling us how "EVERYONE" would always choose it because it had excellent coverage. I told him we were not interested and he just kept on pushing and pushing it on us. We repeatedly told him "no thank you" and he would not stop!! He kept saying "it doesn't make sense, why you won't ad it!" I told him it didn't need to make sense to him We simply were not interested into adding an additional $1,000 to our loan! I must of told this man NO 10 times and he wouldn't give up! I finally got so frustrated and told him if we can't continue with the original agreement we could forget about the deal! This guy had the audacity to tell me " Your not going to hurt my feelings if you walk out!" He went on to repeat that 2 more times!! He finally gave up with trying to sell us the added protection and we were able to signing our paperwork. After all was done he pushed our copies in front of us and walked out of office. He didn't say anything to us at all! We got up and went out on sales floor to find our salesman. I told Harvey what a rude guy that finance guy was and Harvey went over to get the General Manager. He introduced himself and said he would be reaching out to me the next day between 2-3 pm to find out what happened. It is now 2 days later and still haven't received a call from the "General Manager" I found the finance guys name after I got home and was looking through the paperwork. His name is Brian Fuller this guy is a total JERK!!!!! If I could give this dealership 0 stars I would! Will never return to this dealership or recommend to anyone!

Quick, efficient-a unexpected, delightful experience. Char Gauer is GREAT!!!

This is the worse crocks dealer I ever seen in my life from workers up to the head managers I bought from them a battery for my 2008 Honda and that after their service team charged me 140 $ to check the car and they said you need a new battery and I bought it 6 with 3 years warranty on it Six month later same problem happened and I took it and they checked it and they said the battery is no good and they replaced it less than a year later the same problem happens and I took it to mechanic and he put On an old battery from auto zone and the car was perfect and when we put the dealer battery the car dies 2 hour later I took the batter again I called the service and I talked to a lady name Jennifer and she said you covered bring the old battery and take another one I called again another lady answered and I told her I am on my way and she said sir we won’t cover your battery it’s not under warranty I told her I just talked to another lady and I am covered for another 2 years she said we replaced the battery for you twice and we now no warranty!!!! I said this question I suppose to ask you how come your batteries won’t last for 6-12 month ??? And if the problem in my car how come both times I came to you and your service team checked my car they said it’s battery problem I have to be the one asking you charging me double of what other places charges and your battery is bad and you won’t honor your warranty basically guys please don’t take your car for repair in this dealer this was the second time they scam me Last time I took another Honda to fix they said it needs a new engine because the engine of my car is bad I said don’t touch it and I took it to my mechanic he replaced 2 coils and the car was perfect

If you own a 2012 or older Honda of any kind, go to AutoNation O'Hare Honda for $14.99 oil changes with filter. Fast service took less than an hour. I highly recommend it!

Great service , was easy to get in and out to get my car serivced

Excellent service with courteous, pleasant employees.

Ok on the recall work ....................................................................................,...........................,)

Had a very pleasant experience with Maurilio “Junior” Ruiz. He was friendly and professional. My issue was addressed and fixed in a timely manner. Junior was very helpful

Yesterday I brought in my Honda Odyssey for service to AutoNation Ohare Honda. I bought my Odyssey from Schaumburg Honda last year August but with how bad the service at Schaumburg Honda I was after they liked to me and said I needed a new left front tire due to a nail that was supposedly in the sidewall but I chose to not let them replace because of the length of time it would take since they did not have the tire in stock. I'm sure glad I went somewhere else because it turned out that I did not need a tire at all because there was no nail in any of my tires. Schaumburg Honda apparently wanted to rip me off in spending more money than needed too and this coming off of me losing my job too. the service at AutoNation Ohare Honda was awesome, I definitely recommend them for service and will go there from now on and take my wife's CRV there too. Junior's service is excellent, he knows how to treat customers well and respectfully. He even had my vehicle washed and I didn't even ask, that is great service right there. The cashier Kelly I think her name was was very friendly and treats customers well not like the ones at Schaumburg Honda who are rude and slam your keys and service invoice at you. keep up the good work Autonation O'Hare Honda, you all are great

Char was informative but not pushy. I told her I have a retired Honda mechanic friend who does my routine maintenance and she was fine with that. I hate a pushy advisor. She explained everything with a smile and shook my hand. If I lose my mechanic friend for some reason I would seek her out to do my future maintenance. I bought from another dealer only because my friend worked there.

the service is very good there

Friendly, no pressure, informative, Costco connection made this process simple.

Five Stars all the way. Phil Hofer is an excellent salesperson and very knowledgeable about the product. I have purchased many cars over the years and can honestly say that dealing with him made this experience one of the best. His overall demeanor is not like that of a typical salesperson and was a welcome change. If I could have, I would have bought 2 CRV's from him. Great guy and nice clean dealership to visit.

Made my service appointment on line, was taken promptly and finished promptly.

Great guy .. explained things clearly, very helpful and friendly., definitely coming back again

It was an absolute pleasure to work through the service process with Sylvia.

Sales person and Finance Person were new at their jobs. Additionally, Sales person was ill. I have compassion but felt both were very much unprepared which required me to return to the dealership multiple times to complete the deal. In 1999 I bought my last car from this dealership and now in 2018 the purchase of the 2015 Honda CR-V. All of the service on my vehicle has been done at this dealership. I truly bought another car at this dealership because of the great service and integrity of the service representative Char Gauer who has been handling me since 1999. I have always been treated very well by the Honda service team. I am disabled and appreciate having a caring and reliable team working on my behalf. To the Honda Dealer: the delivery of my CR-V was delayed due to your detail people missing many things and had to be called back again and again by the Sales person. This was embarrassing and unacceptable to the Sales person and to me. Additionally, I had to return to the dealership twice on the issue of license plate screws/washers/bolts that were not handled properly by the detail people on delivery of the vehicle. The handling of this simple detail is unacceptable and totally unlike my experience in the past.

Char, has been taking care of me and my car for years. I always ask for her because she is trustworthy and honest. She also knows cars and how to advice me on service needs and requirements. Auto Nation is lucky to have her as an employee.

I had my key ordered the day prior and had it programmed in 30 minutes.

The people (Jennifer Schwartz) at Honda AutoNation was/were very pleasant and helpful and pretty quick too.

Good experience. Got what we wanted for the price we wanted

Brandon was courteous and helpful. It was a good experience

I purchased a 2018 Honda Accord. The salespeople were friendly and straightforward. I received an itemized invoice listing all of the charges and the dealership did not try to sneak anything in. I strongly recommend this dealership. Only reason I did not give it five stars was that the whole sales process was kind of slow.

They are always friendly and do their best to make sure we are comfortable. I like that we have a person assigned to us to walk us through everything and keep us updated.

I had to go for an oil change. They found a nail in my tire and I needed to change my AWD fluid. I was satisfied

My Service Rep Brandon was wonderful! He explained everything and dealt with my hearing impairment with grace and understanding.

Nick Did a Great Job As My Service Advisor, He Got me in and out Within an Hour.The Waiting Room was Clean and Comfortable.

Mary was AWESOME!!! Great to see David Salomon again. Blast from the past and best car sales manager in Chicagoland!! Ask for him. Great overall experience buying a Certified Honda Accord 2 DR V6. Hard to find car. They had it and made it a good experience!! Thank you!!

the dealer Al Pukhovich was most accommodating and the best you could wish. thank you

Quick, no hassle service. Waiting room was crowded, but comfortable.

Happy with service.. brandon a great service advisor

Service was performed in an excellent manner. Service Rep was great --- explained what had to be done.

Enjoyed my car buying experience at AutoNation’s Honda dealership in Chicago ... thank you.

Thorough, informative, courteous, completed in a reasonable time frame.

I'm from out of state and left my car at O'Hare for a trip. On return, I had to get brake service for my 2004 Honda before going home. I tried AutoNation because it was Honda and close to O'Hare. They diagnosed the problem very quickly, gave me a quote for the brake work and for other problems they identified, with recommendations as to priorities. The work was done in a few hours for a reasonable price and I was on my way. They turned a real hassle into a sunny day. I feel very lucky to have taken my car to AutoNation.

We have bought used vehicles in the past from individuals instead of dealerships. I could not find the car we were looking for used for sale by owner so started to look at dealerships. When I called John Kraniotis about the 2014 Hyundai Tucson SE they had, I stated up front I want to know everything up front - what additional charges there are buying a used car from a dealership. Having dealt with salesmen for new cars and for car leases, I was ready for a "pitch." John was great. He went through everything with me over the phone. We came in two days later and had a great experience buying our used car. John was helpful, had the car ready for us to look at and test drive, there was no "hard sell," and the price was the best around. Believe me, I did my research. I felt we got a good deal on a very good vehicle. We bought the car that morning. the manager is obliged to go through the "added" protection products during the signing of the papers, but I told him we had time constraints and he went through all the paperwork quickly. There was a crack in one side mirror that we will need to come back to have fixed at no charge. Once we got the car home, my son realized one of the speakers was not functioning properly. I emailed John and he said it would be fixed when we bring in the car for the mirror. They stand behind their cars and the AutoNation promise of excellent service. It was easy and stress-free. Thanks, John!

I have been going to Auto Nation for the last Five Years. I like when you pull in for service, a concierge Meets you, gives you a bit of direction. Chat & Junior are two of the members of the service team they are awesome., professional and informative.

My mum and dad needed to upgrade their car to something that was easier for dad to get into. We came here because it was close and we dealt with Phil. He did a great job and was super patient with my elderly parents and didn't put pressure on to upsell out of their budget range. We really appreciated that. There was a wide range of choice on the lot and the place was busy. One negative however was how long each step took and the piles of paperwork. Overall though my parents are very happy with their Honda CR-V. Thank you Phil!

Very thorough and personable... No attempt to sell a service that is not needed... I appreciate the diagram and thorough explanaton of the work that was done... Most of all I appreciate the fact that when the battery was found to be low it was replaced at no charge.. still under warranty. I gave AutoNation a 5 star rating associated with my purchase in the past and can now give a 5 star rating to their service department as well.

They do a good job in service.

Prompt and professional service!

I recently purchased a car from AutoNation Honda O'Hare. It was hands down the best car buying experience I have had. I worked with Ted and he could not have been more knowledgeable, kind, and helpful throughout the process. I would highly recommend this dealer and Ted if you are in the market for a new or used car!

Salesperson was personable and cared regarding my needs regarding a new vehicle purchase! He took his time with me and did his absolute best to set me up with the type of vehicle I wanted within my budget!

The Sales person- Ayesha and the general manager-David Salomon were helpful and provided me with a good service.

Good all around - took a drive with the new car on the 1st visit and returned to close the deal 2 days later.

This is the 3rd car I purchased from AutoNation Honda O'Hare and I plan to buy my 4th car there too. Great service, no nonsense and fast and pleasant experience.

Work was done quickly! I even received a quick lesson on using my smart phone via USB for more options. A quick car wash made me smile too!

Mys service representative was extremely professional

A very busy Saturday on this location, still there were able to provide the oil change in a good timetable frame.

I bought my car at this dealer and have had it serviced at the same dealer for the last 10 years. They are easy to get an appointment and explain what service the car has been given and any recommendations. Very nice and knowledgeable people to work with. Comfortable waiting room with excellent coffee.

Great. Sylvia Drwila was a professional. She made the repair process so much easier. Great Job!!!

Great dealership! Darren and Shabazz put together a great deal on a CRV for myself and my wife. Awesome people, will definitely go back to buy another car!

As always impressed with the level of Service I've received from Auto Nation, and Char Gaur, the person assisting me. Thanks.

Great buying experience. Very knowledgeable and helpful sales associate. Extremely easy buying process.

Service person Junior was great. Recall service for airbag. Suggestions on what repairs will be needed soon. I will return when I can.

I’ve been coming here for years (OHare Honda in the past). Just replaced my 2009 Accord with a 2018. I’m a fan. Great buying experience and great service. 👍🏻

Had an amazing experience with this dealership and with our Sales person Mary. Found our perfect little Chevy Cruze with a manual transmission and ridiculously low miles. The price was great. However, we got it home and realized it didn't have cruise control. What 2014 car doesn't have cruise? We hadn't even looked for it. We were sick at the thought of taking advantage of their 5 day no questions asked return policy. When we finally decided that no cruise control was a show stopper I sent an email to Mary. Immediately I received a phone call telling me to bring it in, and they would install it at no cost to me (they had planned on installing it before I purchased it.) They gave me a free rental for a day and now our little car is perfect. Everyone from Mary, to the finance guy (we didn't finance) to the service personal were awesome.

An honest helpful staff took the anxiety out of my used car search experience. Wonderful staff. I noticed a cracked taillight and a problem with the radio within a few days of buying car and they replaced both.

That’s what I was looking for, because I been having bad experiences with another dealer. Thanks Jr and also thanks to all Honda Auto Nation team

Went in to have my radio checked and they provided me with an estimate and ordered the part to be repaired. Also go my airbag replaced because it was on a recall which was good to know.

Worst dealership ever!!! They say they match the price with other competitors and make you go to the dealership. Once you get there they say it’s not happening, We can’t match the price!!! When you ask, why was I told you guys will match the price? And their reply was “our General Manager want people to come in but not match the price.” When we tried talking to the GM who’s name is Dena, he said “it’s very rude to ask us to lower the offer than what we offer” and when I asked him what is so rude in negotiating a price he said don’t waste our time and get out of “MY DEALERSHIP.”So, basically you just go there waste your time and if they get lucky they con you. Avoid this dealer if you want the best deal. Rude General Manager (Dena) who doesn’t know how to treat his customers. I will make sure to inform about this dealership to every person I know so that they don’t experience what I went through and not waste their precious time.

Aweful experience. Mary.Rycerz who happened to be my Sales person was impolite and had unwanted attitude. I had a quote from another place and she denied to match the price. When we asked her to call her manager she had her General Manager come in. When we showed the proof of the quote all he had to say was “Sorry that you came all the way here since you were getting this price at the other place” So I politely asked him what is wrong in coming in here? His reply was because we will not match this price simple as that. By the way his name is Dan. Never in my life I will step in to that dealership nor will I ever recommend this dealership to any of my friends.

James was awesome , I purchased a 2013 Honda Fit and he had the car ready before I even got there . Explained the process and answers all my questions and also the financing was taken care by the finance director and got me the best deal possible , all in all it was a great experience only problem is we spent close to 5 hours there . Otherwise awesome job. ��

Was able to make an appointment the evening before and very quick oil change.

Great and amazing service by James Burz ,i left my phone inside the first car which my hubby tried to test drive and he was looking it for me patiently.And there’s a free coffee and popcorn waiting to process the papers thing..

I will never go back there again...Because I feel I was treated unfairly..

Took my Civic Si for an oil change, car was too low for a car wash... #LowLife

They all are friendly help full and they excellent customer care

Couldn't be more happy with the new Accord and the entire buying process. The salesman, finance guy and GM are all gr8 people.

Excellent. I did not have an appointment but I needed immediate service that was accommodated in a timely manner. I received the answers I needed in a very polite and pleasing manner. Thank you.

Very Professional Establishment!!! I highly recommend this dealership!!!! I was very happy leaving with my Nissan Rogue !!! Thanks AutoNation Honda O'Hare

This is the 4th car I've had to buy since August (replacing cars for myself and kids) and it was by far the worst experience. If I would have found this car anywhere else, or had a bit more time, I would have bought elsewhere. Be very careful buying a car here. Check your quote carefully for "errors" in addition and multiplication. Also don't expect to be called back if you leave a message for a sales manager or service manager.

Sales rep. (Mary) provided outstanding service and attention to my (the buyers) needs. If you go to the Des Plaines, Il dealership, ask for her by name. The buying process, burdened with trying to sell additional "services/products" took far too long and frankly undermined the "one price, no haggle" pitch this chain promotes.

Char and her team provided another fantastic service experience. Friendly, fast and honest service.

My oil change was done in under an hour and Char was excellent in explaining the process and answered all my questions.

I was able to schedule an appointment for the same day, and was very happy with the friendly service.

AutoNation Honda is great place to shop a new or used car

I was met with a friendly and competent service person (Sylvia). My car was serviced and repaired in a timely fashion.

At AutoNation Honda all employees are friendly and helpful

Competent Sales & Service personnel. Uncomplicated financial service. Pleasant experience all around!

Great Employees, Great Service! Thank You.

The car still smelled of gas when I was leaving. I drove home with the windows cracked to air out the fuel smell.

I called Auto Nation about an issue with my 2015 Honda CRV battery. I talked to Maurilio and he explained what needed to be done to check the battery. I was concerned about being at the dealership long to have this serve done because I had to bring my 3 week old son with me. Maurilio reassured me that it would be done in a timely manner and to come in and ask for him personally. When I arrived, Maurilio took great care of me and my 3 week old son. The service was done in 35-45 minutes and we were back on our way home. Maurilio did an amazing job!

Very nice customer service and Im done within 1 hr for oil changed.

I bought a car 2 years ago from them. So far I am pleased with their service, which is at a decent price, the car I bought is acura tsx 2013

AutoNation was awesome. My battery died when I was at work and I work overnights. After it took pretty much most of the day to finally get my car jump started so I can get to them, they got me in and out very quickly knowing I was close to 24hrs of no sleep at that point. Thank you so much guys.

I purchased a Certified Pre-Owned car from Auto Nation and I'd have to say that out of all my experiences with dealerships, this one was by far the best. The salesman, Phillip Hofer, was very helpful and patient with all my questions, phone calls and text's. He was very efficient with showing me all the options. He didn't let me leave until I was comfortable with all the controls and that I knew what was what. Lindsay in finance was absolutely great also, she was very personable and made the signing of all the paperwork simple. I will definitely recommend him as a sales person and the dealership to any one I know who is looking to purchase a vehicle.

I would have trouble recommending this dealership to family or friends. Let's get the good out of the way. I brought in a written quote from another location, and they honored the quote at then beat it as well. Additionally, the sales person was quite pleasant and accommodating; I could work with him in the future, but not at this dealership. Now for the bad... I bought another Honda at a different dealership, and the ownership part (the stuff after the negotiations took no more than an hour). It took 4 hours here, which isn't even the bad part; it's what happened within those 4 hours. We were promised dealer incentives, gathered all documentation to get those incentives (phone calls to get pictures of stuff), and in the end, we were told we don't qualify for the incentives. They held on to the title to my trade in for 3 hours before they realized that another person has to come as well to sign it over (co-owner). They low balled me on my trade in, saying that the Carfax shows a previous accident, but they couldn't produce the Carfax. Overall, we were jacked around for 4 hours before we could leave. I truly do regret purchasing my car here. Last words. The sales person was nice, but the sales manager and finance people run a sad operation. They will not be scored well when Honda requests the satisfaction survey.

Auto Nation Honda Review: This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL. To whom it may concern, I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th. My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil. First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience. I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM. Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem. Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership. Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car. To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.

This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL. To whom it may concern, I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th. My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil. First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience. I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM. Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem. Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership. Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car. To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.

Battery sensor replacement - quick and easy , about 45 minutes.

It was great with everything I requested being performed in a timely manner,

Low air pressure in tires when weather turned cold. This is the third time it occurred. Ms. Drwila had the service department check and fill the tires . I was in and out within twenty minutes.

Although I have purchased cars in the past from this dealer, this time I came in for service. I have always been satisfied with service the mechanics do. Everyone is cheerful & want to help you & are concerned with your needs & questions.

This is where I normally bring my car in for service. Everyone is very helpful. Service writers are attentive and patient with answering all of my questions. Kudos to Nick Walsh. Free Starbucks & wifi if you're waiting for your car. Or free shuttle to and from home or office if you don't have time to wait.

Very Courteous & prompt service. The service rep. was thorough and helpful but not pushy.

Everyone I dealt with was very helpful and informative.

The final experience was probably four stars, but the earlier experience was one star. After several phone conversations with someone I thought was a salesperson, I received an email from someone else (I won't mention names) about the vehicle of interest. The calls were all made by me, and the email address was mine, but the email was addressed to my husband's name with mine in parentheses. WRONG CHOICE. I responded to the salesperson (a man) and closed with only my name. The next email was still addressed to my husband. Serious lack of attention to detail. When we arrived with the intention of purchasing the vehicle, the salesperson approached us but, unlike any other salesperson worth anything, did not actually greet us, forcing me to speak first. He just stood there until I said something. He spaced out during the test drive and couldn't answer our questions about the bluetooth saying, "You're talking to a guy with a 10-year-old Star Trek phone." No offer to find someone to help. When we were done with the test drive, I immediately when to the customer service desk and voiced my concerns. At this point, things got better. We were assigned someone new (though neither salesperson knew this at first, causing a little awkwardness at first), and we were taken care of. To his credit, the original person came to us during the final paperwork signing saying, "Folks, a connection wasn't made, but I wish you well." I don't know how long he's been in this position or if something else is going on with him, but some basic training in sales and general courtesy is obviously needed, including NEVER ignore who is sending a correspondence or put a spouse in parentheses. No better way to make your potential customer feel unvalued. If we hadn't already decided this was the vehicle we wanted and if we hadn't been in a position of needing to purchase it that day, we would have walked out upon first non-introduction. It's a shame, because the other people were very nice and helpful.

Greeting on entry excellent. Action taken on what was need clearly explained. Time to complete service and explanation of costs were most satisfactory.

This place is the perfect example of how car buying dealerships should be. Very upfront in sharing the details about the condition of the car, explaining benifits, personable and overall painless buying experience.

Julio did a great job and was wonderful to work with. Had the car done when he promised

Al helped us out so I could find the right fit for me!

I had the best experience buying a new car. The sales person's name is John Rubbery and he was very knowledgeable, courteous, detail oriented and accommodating

Excellent, in all area.......nothing more to say about this experience.

Our sales person, Job Alex as very courteous and accommodating throughout our purchase experience. He went above and beyond what we expected.

fast and through, i almost didn't have time to finish my coffee (decaf). my service writer nick, was personable and knowledgeable. good stuff...........

was treated great here, good price on new car and on my trade in, no tricks, was great experience. thanks much !

They always discuss the work to be done on my car, and the work that is recommended on my '09 Honda. They are very professional and I know my car will be cared for like I would do myself. Very satisfied.

Nicholas is awesome! Took care of everything! Answered all and any questions! He deserves a commendation!!

Service was prompt but price was about 75% over what it could be someplace else using OEM parts. Will not return.

I was satisfied with the service being provided by HONDA Autonation.

pleasant good experience as usual, customer service is excellent, service done on time

Simple service person have no idea what he doing I came for oil change (it's new car second time)and after service he told me he change transmission oil differential oil alignment tires and expect to pay over 500$

Mikey Torres was great from start to finish. Anything we asked for he never said no to. He helped me out given my car situation. I really needed a car to get to clinicals we told him our situation and he did all he could to make sure we got a car i could afford. Lindsay from finance was wonderful!!! Thank you guys! Will definitely recommend this dealer to my friends and family.

Service people are always pleasant and do a great job. Never had a problem.

Char in service is terrific! All work done as requested and prices reasonable. Great waiting room. Car washed as part of service. I originally bought my 2008 Accord here, and just returned last week to have factory recalls taken care of. I was pleased with the courtesy shown to me by all in the service dept, but especially Char. They checked car for routine maintenance and quoted prices that I thought were high, but son said they were very reasonable so I returned and had them done.

The repair was done correctly and in a reasonable time. The service writer Char was very pleasant and efficient. The waiting area was clean and comfortable with Starbucks coffee provided.

Purchased used CIVIC 2005. I highly recommended Autonation Honda O'Hare. Buying used car can be pretty tough if you don't know what you're really doing. But the sales rep here are amazing, they are there to help you. I was contacted right away by Voltaire after sending an inquiry for more pictures. Met with Lance who is super nice. He was very patient and took very good care of the customer. He never push for me to make a purchase, very laid back. I bought a $4,000 car, but he treated me just like I'm buying an expensive car. After the purchase, he followed up with me twice just to make sure that I'm satisfied with a car. Autonation also has the 5 day or 250 mile trial, so if you don't like the car you can return it with no cost. They really want to make sure that it was a good purchase. Very pleasant experience. Get a hold of Lance or Voltaire if you are planning to visit.

So pleased with Char Gauer that I decided to let Honda take care of the recommended preventative service. Car cleaned and service and personnel exceptional. Quoted prices seem very reasonable.

Very good. They filled my washer fluid as soon as I pulled into the service dept. They then took me pretty quickly and it didn't take too long to get my care back. Very happy with them.

Everything went smoothly as expected. Service /possible repairs werr well explained

oil change & inspection done on time....................

Oil change completed very fast at an excellent price. Customer service was fantastic.

The service I received was very timely and great! Thank you!

Spencer in service was very friendly and nice to deal with.

I called customer service about recall letter to make service appointment. When i went to the service dept. I found out all the info customer service gave me was wrong.

I was very pleased with the service on my Honda Odyssey.

I recently purchased a new vehicle & our salesman Al was very patient & helpful in the buying process. He was very understanding with my father, who is someone who knows a lot of cars & can be difficult at times but Al was very good about communicating with him.

Went in and looked at a car said I was ready to buy. Filled out financial paperwork at dealership. Finance guy at dealership said he couldn't get an answer until morning, offered to leave a deposit. Salesman said no keep your check. Called in morning dealership financial guy got financing in order. Said would come to pick up car at end of day. Got call sold car. Such bullshit wasted my time. These guys are assholes. Salesman said he had another car to offer me for more money and more miles? Are you kidding me? He said there was no deposit? I told him I offered him one - he had no response. Don't use unscrupulous people like this. So unprofessional.

Service staff was excellent. Brought my Civic in due to an issue with my blutooth operation. Spencer listened to my problems/issues in a very pleasant and professional manner. Couldn't be happier with everyone involved!

Look for miss Schwartz, excellent customer service!

Char was helpful and really listened to my needs and wants. She explained everything that needed to be done before they did any work, including price and time frame. There happened to be a $15 oil change special going on that day and finding that out made me happy to find out! Juan was also great - offering me coffee or hot chocolate and making sure I was comfortable while I waited. The cashier was friendly and nice also! Very pleasant people that work at this location! Give them all a raise! :)

Customer receiving is very good and listening each and everything issue of the car.they are providing details wha are check done and provide detail information.

Wi-fi didn't automatically connect to 'Terms and Conditions' on my laptop, but did on my phone. Was able to eventually find a way in using IP address from phone that did connect. Asked Business Manager and he blew me off. Had no idea what I was talking about and didn't seek out any one to help me. Wish I had his name. No quiet area for me to take business call. Char, my service provider, was great though.

This is the 4th vehicle our Catholic religious community has purchased at AutoNation O'Hare Honda -- can't be beat (unless they give us the vehicle...) The sales person was very helpful, the car we wanted was in stock, the process was smooth, and the price was within our budget. Service has always been excellent, and the staff helpful and friendly. Keeps us coming back...and talking to other potential customers. And that's the Gospel truth!

Wonderful customer service. Understanding agent. Prompt service

Great experience with MJ! We talked via phone and email before hand and negotiated a price. There were no hidden costs or extras added on. What I wanted was what I got and there was no upselling! I would continue to buy from MJ at AutoNation.

It was time for my car to be serviced. I love this place. This is where I always come. Friendly people, great coffee and great service person.

The service people were very helpful. They went the extra mile.

Satisfied with the service not to wait long.On time schedule Good Service

Nice experience. The service person helped suggesting all the necessary recommendations and performed the service in time.

We had an excellent service from your Anatoly Pukhovich since we requested his assistance. He was very helpful and very professional. All what we were looking for we founded in AutoNation, excellent service from everyone. We are very happy and enjoying our new car.

I took my car into the dealership for a flashing engine light. I had done some research about the problem and read that the service might be covered by an extended warranty. All the employees were helpful from beginning to start. Nick Walsh, the service advisor, was honest, helpful, and knowledgeable. I never got the feeling he was trying to up-sell me on other services even though I did have them replace the battery and change the oil on top of the warranty work. Job well done.

Service guy named Junior was very friendly, helpful and answered all my questions.

Service and airbags recall was performend in timely matter.

Very rude finance people Salesman was very polite but the higher people are rude. Would not recommend anyone to go to this dealership.

I had a great experience buying a Honda Accord here. All the staff were very kind and professional, especially the sales representative, Brian, who I mainly spoke with. Brian knew his stuff and made the whole process simple. If you value transparency and getting right down to business, go here.

Worked with Brian Maddox on the purchase of my 2017 Honda accord sport. I love the car and I had nothing but a great experience purchasing this vehicle. Brian was very informative, never pushy, and willing to help however he could. I would definitely be recommending him to anyone else looking for a car.

Excellent service department very helpful service managers

The service Advisor, Spence Schlenker, was pleasant, friendly, knowledgeable and informative. He was able to answer all my questions, and advise me on items that would need attention in the near future. I was completely satisfied with the experience, and in no small measure, because of having Spencer as a Service Advisor. You can be sure I shall be back to follow up on the items that need attention.

Great facility! Great people! Junior was a great service advisor that helped me with any and all questions that I had!

Nick Walsh did a great job going through what was needed for my Pilot.

Very professional-did everything we talked about and it was done in the time frame that was estimated. Very happy!

Friendly staff before, during and after process. Helpful clearing up issue after purchase.

I would never take my Honda to any other dealer. The service people respect you and work is always done right.

Back story: I had inquired into a vehicle that had been posted online and listed as "available" in their inventory, despite the fact that it had not yet been received from their central/maintenance facility yet. The car had only just been acquired, so this seemed reasonable. I was told that it would be on-site by the end of the week, and that they would be in touch with updates as soon as they had them. I had two issues with my experience: First, I had a very difficult time getting people to follow up with me, and I was unceremoniously bounced around between multiple sales reps. This included one instance where I called for follow-up information only to get a brusque response of, "Who is this? I don't remember you. I'm busy, so I'm going to give you to someone else." Second, I would call back every few days to see if the car had come in yet, and after checking with a manager for 5+ minutes, I would get the response of, "It is still at our central facility and should be here in a few more days." That was, of course, until a week and a half later when I got: "Oh. Hmm. It looks like the car was sold in [another state]." Between these two things, I felt both strung along and ignored. I'm sure this isn't a typical occurrence for them, but I will still respectfully decline to buy from them in the future.

excellent. Special recognition to the gentleman that checked me in and took care of my car, very polite and informative ... as well as Tony Filipatos for his courtesy and kindness.

You would think a battery on a 2015 pilot would last a bit , but it was defective and had to be replaced ?

Really friendly and nice service. Would go back for service again.

excellent from in the door until our.....my associate did a great job of informing me of each step in the process.

customer service department is friendly and helpful

If I have the choice of giving less than one star I would. They are the most

Great service! They provided a lower price on oil change that I had coupon for.

Was in the area, needed an oil change and tire rotation, called and they were able to get me in immediately. Service advisor Nick, was very professional and friendly. Car was done quickly. Price was less than some of the quick lube places.

Everything went well with my oil change. The person who helped me was honest.

Fast efficient service. I was given important information about my car

Char Gauer took us right away. She is nice, courteous & accommodating .

Very bad I had nothing but problems with the accord and nothing but problems with this dealer

Great service, really talks you through your decision and process. Will answer any questions given

I bought my 2017 Honda Accord EXL last week . My salesman , Jericho DeVitto was greatvand very professional .He helped me picked the right car for me . I was so happy with my purchase . The finance manager , Tony Welker was helpful and very professional . I can highly recommend this place to my friends .

The customer service here is phenomenal, they treat you right. Best dealership I've ever had to deal with, the service department goes above and beyond!

Very friendly people! I bought a second car brand new. They helped me and gave me a good deal! They went beyond to help me and very quick and fast response! I would definitely recommend this place!!! Thanks to the salesman who helped me.

Bought a car for my son who is graduating High School, Lance at Auto Nation Honda was awesome. He helped make the experience smooth, quick and painless.

I was not happy at this time. Charged me $170 just to diagnose that the water pump needs to be replaced. Estimated for $1500. Never called me when the oil change is done. Didn't have a sticker about next oil change.

The greeter was friendly and offered us popcorn and coffee. The service was fast even without having an appointment

This was my first car buying experience,and the employees at Autonation Ohare Honda make it pain free! I'd like to thank Erik my salesperson for answering all the questions I had regarding safety and performance. I am really enjoying my brand new car!

I knew what I wanted and never felt pressured. Brian was fair and knowledgable

(2 ) Customers service Agents give me two different prices for same kind of repairs in my Honda Accord, 2000. I do not have Customer Agents name this time. I was kind of very upset. I went to other competitive repair shop for fixing repair. See u guys next time...

My last issue with my current 2015 Honda Civic SI, coupe was the following: SYMPTOM The CHECK SYSTEM message is displayed with the MIL on and DTC P16F7 ( starter inhibitor relay stuck on ) POSSIBLE CAUSES The clutch is partially pressed causing a misdetection of P16F7 CORRECTIVE ACTION Update the PGM-FI software That issue got fixed for me only on my second visit so that wasn't too nice but considering the software issues can get really tricky it's understandable + everything got fixed on the 2nd visit in a reasonable amount of time also and everythings fine now. Good helpful people, wait room, free coffe, thank you guys & keep up the good work.

fast, courteous, knowlegeable

Personnel went above and beyond to satisfy our needs in Service Dept.

Char Guer is accommodating and able to address my concern. Excellent service advisor

Good service, telephone updates, prompt delivery. cost saving

Excellent Very polite. I was taken even without an appointment. Very thankful for this service.

Greeted quickly and Char asked questions pertaining to the reason for my visit. I was concerned with noise and performance of my vehicle in the past few weeks. After explaining the preliminary charges, she invited me to the waiting area and said she would get the tech started. After 15 minutes or so, she returned with the results and a plan of action. I left my car and about 4 hours later, I received a call from Char that the car was ready for me. When I got to the dealership, Char again explained the work completed and the charges. Great service! I'll be back.

Service was satisfactory. Personnel were helpful with suggestions. Work done in a timely manner!

Brian Maddox sales person from auto nation made my car purchase very easy. He was very professional and highly recommend this dealer ship. 2017 CRV is a Great car for the money. Very stylish and luxurious. I love the smooth drive every day to work. I love all the safety features that comes with it. The best 2017 CR-V ever. Thumbs up!!!

Job Alex at Autnation Honda in Des Plaines was great.

Best best best buying experience with Ted Wall. I was very happy

My advisor Char took care of me very nicely. I would go back to their service center just because of her level of service.

I wanted to say thank you very much to the salespersons that helped me and my wife at Autonation Ohare Honda.They went above and beyond on helping me get the color of the car I want for the price I want and the best APR. possible that you can get from Honda Financing.Thank you so much John Ruberry,Helen Salomon and to your sales manager,thank you all for being a great people to work with.This is how car buying experience should be,hassle free and good feeling when you leave the dealership.

I am very happy with the service and help when buying a car. I get answers to all my questions. I was fast and smoothly serviced. The sales person was very professional, nice and helpful. We felt very comfortable when buying a car.

My husband and I have been going to O'hare Honda for 19 years, have purchased 7 cars and also use them for all our service. We are always impressed with their customer service on all levels. Char in the Service Department is wonderful, helpful and knowledgeable. We bought a 2017 HR-V this past week and again, it was a great experience. Dan is the best...no pressure and no games. We will continue to recommend Autonation O'hare Honda to our friends and family.

The people here are incredible with customer service! They made my experience leasing a new car easy and hassle free! Highly recommend!

I love the service and the no hassle style process. Job Alex is a great sales.

My husband and I have been going to O'hare Honda for 19 years, have purchased 7 cars and also use them for all our service. We are always impressed with their customer service on all levels. Char in the Service Department is wonderful, helpful and knowledgeable. We bought a 2017 HR-V this past week and again, it was a great experience. Dan is the best...no pressure and no games. We will continue to recommend Autonation O'hare Honda to our friends and family.

Mary Rycerz is a great Honda O'Hare sales rep and provided great customer service. Honda's service center is top notch as well.

I had a CR-V for 3 years now I bought a brand new one. Best car I ever had! Mary was wonderful

Brian in internet sales made the process easy and was good with communication through email or phone

Excellent Sales team, great pricing options. Overall pleasant experience and great team.

Great vehicle Easy to purchase from Auto Nation Honda in Des Plaines No pressure from salesman No pressure from dealership Ted Wala was knowledgable & was easy to work with

Drove 4 hours to pick up a 2014 Honda Odyssey on Monday that I had a noon appointment for and had a price already agreed upon. Thirty minutes before I arrive the dealership calls me and tells me another person has a noon appointment, you better hurry. I arrive at noon and two ladies are sitting in my van. Devastating!! So we are stuck waiting for 1 1/2 hours to find out they are buying our van! Embarrassed for making my wife come all this way for a deal after she encouraged me to by local, I began listening to offers for new vans. To save a little dignity with my wife I agreed to buy a new Odyssey at a reasonable price at approximately 3 pm. We wanted to pay and be on our way before dark. However, we sat for 3 hours!!! It was 6pm before we met with financing. We finally left dealership at 6:50pm, to make our 4 hour trip back home. To add insult to injury, the two ladies buying our 2014 Honda Odyssey who left the dealership for various reasons throughout the afternoon were put in the rotation for financing ahead of us, and drove off with our vehicle just ahead of us. Almost 7 hours at the dealership!!! Eight hours of driving!!! Not worth saving a few bucks!!! BUY local !!! Not a good experience at Autonation Honda Ohare in Des Plaines, Illinois. I will mention that salesperson Samantha was the one bright spot in a miserable day, and was the reason we bought the new Odyssey. Also general manager David Solomon has reached out to me and apologized for the days events for the mistakes made. Lesson learned, I will encourage people to buy local, if you travel any distance it's a big risk. Don't get burned like me.

Mary was very nice. She knew about everything that I asked for and when the extra mile to make sure that I was okay before I left. She even helped me clear out my car and made sure that I had everything.

It was great and Tedd did great job helping us through process.

I have never experienced any Dealership like AutoNation Honda O'Hare!!! The environment is very clean, welcoming, and the Starbuck's coffee machine is amazing. My Impact Team Samantha, Gina, Derrick and David was able to take my vision and make it a reality! I was intrigued by the extensive knowledge Samantha had and showed me about the Honda brand and all of the different models. Even the test drive was great. To see them work together as a team just for me meant and still means the world to me! It was a very personable experience. I have and will continue to recommend my specific Impact Team Samantha, Gina, Derrick and David at AutoNation Honda O'Hare to the world!!

Very accommodating - I didn't even need an appointment - they fit me right in! All personnel were friendly, helpful and I will return if there is anything else I need!

It is suck, if you have choices, dont come there!!!!!

Great customer service through the buying process and beyond. Their concern for the customer does not end the moment you walk out with your purchased vehicle. Your cannot say the same for many dealerships around!

Since we were traveling a long distance to Autonation, we called ahead to check on availability of an auto seen online. As soon as we arrived, Erik our sales person had the car and info ready. He initiated the price negotiating and we reached a fair deal without stress. We were prepared with our own type of financing and were pleasantly surprised when they offered a comparable financing deal through Autonation. In the end, Tony had all the papers perfectly prepared and ready to sign. Out the door we drove in our 'new' car!

HONDA 2017 CR-V is AWESOME! the smartest and very efficient car on its class, we just love it! and worth the money spent, the HONDA AUTONATION O'Hare dealership has the very efficient, very professional and personal sales person we've ever met, she will always be there to help & support us! thank you Mary K.! Highly recommended!

This is my first experience with Honda. Autonation Honda in Des Plaines came highly recommended. I'm very happy with the dealership and with the car.

Nice experience...staffs were very friendly and suggested lot of things to get best buy and coverages.

I bought an Accord ExL in April 2016. Even though I live a couple of hours away I opted this dealer for the price they offered.It was the best I could find around Chicago(I live in Wisconsin). They were quick to get the color I wanted. Within a week of the first communication I had the car with me. So far so good, but when I wanted to cancel the extended warranty I never got any response. It has been 8 months but they still did not process it, I guess once you buy they don't care much after. Well, that said it's a great place if you are looking for a nice deal. Customer service not so much..

Mary Rycerz was great. I have purchased serveral vehicles from Auto Nation Honda and would recommend them to anyone looking for a new or used Honda.

No hassle - no pressure car buying experience. Large selection to choose from and all questions and concerns were answered and addressed. Ted really knows his product line.

Great Service, friendly people, good prices:-) I am so so so happy with my new Honda Pilot love it !!!!!!!!!!!

Overall friendly atmosphere Sales people were nice and the dealership handled paperwork efficiently.

Very informative and friendly, no pressure. Answered all our questions.

This is my second time buying a car from AutoNation O'Hare Honda, and both times have been perfect. What I appreciate most is not being pressured, and being treated with respect. This is the only place I will buy my cars from.

We appreciate our agent Erik Kaczmarek,he is so kind and help us out all the way. He even called us every now and then to check if the car is doing great.. thank you Honda autonation and thank you Erick �

This dealership was extremely friendly and offered complimentary beverages while I was there. I was always making sure i understood what I was getting and they were always patient with my questions. I WON'T GO ANYWHERE ELSE NOW

I had a great experience with Jericho Davitto who sold me my car. He is very nice and knows his cars. I even brought my car in days after the purchase and he took the time to show me how to work things in my new car!

I would get Jericho Davitto to be my salesperson again and again..sweet, extremely knowledgeable, not pushy, very outgoing not your typical salesperson you'd expect..went in not planning on buying a car..left with a car..he struck that great of a deal..I would recommend him to anyone.

Great service courteous and professional staff. Aisha was always very pleasant not "pushy ".

I originally walked in the door thinking that a new 2016 Honda CRV LX was the right car for me but Salesman Harvey Ebrahim was able to convince me that I should be open to the possibility of a certified used Honda. I was set on a certain monthly payment amount and Harvey was able to find a 2014 Honda CRV EX that had low mileage, more features, and was even priced $5,000 less than a brand new base model 2016 Honda CRV. That night, I drove home a 2014 Honda CRV EX and am happy that I got the monthly payments that I wanted while still getting a car that wasn't missing the extra features.

Beware! Look into each and every page before you sign the paper works. There is a lot of things going on between sales and Finance department. I was satisfied with sales person and then overlooked the paper works. Didn't get the price we agreed on sales floor. Didn't get the interest rate I was promised on the sales floor. Going back to dealership this week again, if I can resolve the issues. This is not a professionalism.

WAS GREETED IMMEDIATELY BY HELEN AND THEN BRIAN THEN BACK TO HELEN 'CAUSE I HAD LOTS OF QUESTIONS (MY PRESENT CAR I LOVED BUT IT WAS 17 YRS OLD AND I'D JUST EXPERIENCED A BUS PULLING OUT IN FRONT OF ME CHANGING MY DRIVING SITUATION DRASTICALLY.

My experience at Auto Nation Honda O'Hare was a very pleasurable experience. It was definitely enhanced by the service provided by my salesperson Brian Maddox. He was very knowledgeable,courteous and professional. It was the best experience I have ever had withe regard to purchasing a car.I was able to get a lease that met my needs. DEFINITELY recommend this dealership.

My husband and I recently found ourselves in the market for a car. We went to Auto Nation Honda Ohare as my husband had bought his last car from them. The first experience was proof enough that even though we now lived further away it was worth the drive to see them again. John Rubbery our salesman was wonderful in helping us pick the right car for our needs. The whole experience was more than pleasant and proof that car buying does not have to be an uncomfortable necessity. I would highly recommend anyone in the market to go see John Rubbery at Auto Nation Honda Ohare.

It was a very good experience. The only problem was that it took a long time.

Had a great experience leasing another Honda Odyssey. Mary was great to deal with and worked with me on price and getting the right van for us. Excellent service.

I will I will buy another car if I have to this salesman was a very nice person this transaction went very smooth

My experience was terrific. Jericho is a well-informed sales professional and his demeanor is very much appreciated.

Brian Maddox did a great job in guiding us through the whole buying process. It was quick and to the point. Would recommend and go back to him. Thanks!!!

O’Hare was ok for the first few years while my car was under warranty but they have you sit hours for simple oil change. Couple weeks ago, my air conditioning didn't work so I called for appointment and you'd person what was wrong. She set the appointment for the next day and arrive there at that time. My service advisor, Mike Spano told me there was no way they would have time to fix car and could I come back. I said why did the person make the appointment at that time if you could fix it within the time and it took me 45 minutes to get there. Couldn't they at least look at the car. 2 1/2 hours later Mike comes back to tell me the compressor, condenser and relay were bad and it we would cost me $1900.00. They put Freon in it but it would last only couple of days. I told him I would need to take it elsewhere to have second opinion. I took care to local automotive shop and they found nothing wrong! They said I might have very small leak and to come back if air stopped working but as of today, two weeks later, air still working. I don't who was trying to rip me off at the dealership but I will never go back there again.

We visited Auto Nation twice before leasing a 2016 Honda Civic. Our salesperson John was low key, knowledgeable and a pleasure to do business with. Highly recommended.

Over the past 19 years (when this was simply O'Hare Honda), have purchased 3 vehicles from the dealer. Have had great experience with Job for sales (professional, informative, not sales pushy), the service department is professional and well-managed. Char is professional, friendly, helpful and looking after you and your vehicle on service visits. They also offer a convenient shuttle service to take you to/from work so there's no need to wait around for longer repairs or arrange alternate transportation. All repairs and service I've had done have been extremely reliable and sound.

We highly recommend purchasing your new Honda at O'Hare Honda Auto Nation with Harvey! We received the best price and excellent overall service when purchasing our 2016 Odyssey. Harvey was a pleasure to work with and answered all of our questions, And he's also very funny.

Our salesperson was Stan. He was prompt in responding to our calls. At the dealership he was very knowledgeable and answered all our questions. He is very customer oriented. Great customer service.

Would prefer ZERO.....I am appalled by the ridiculous experience I am having with the service department. Bought my car 6/24 with a remote start. The service department has had the car for the better part of 2 weeks & it STILL isn't working correctly & I don't have it back. My car payment is due in 3 days & I HAVE NO CAR

I've had several experiences purchasing vehicles and this has been the most professional and customer oriented experience. The Sales Manager, John Azpuru, was extremely pleasant and engaging to negotiate with. And, I highly recommend my Sales Associate, Pierre De Villiers, who was incredibly patient and went above and beyond to explain the vehicle's features. Great experience!

Great experience. Salesman Ted Wala was informative and not pushy. Made the purchase a very easy experience for me. Finance Director Toni Wexler was very helpful and efficient. Love my new Honda Fit!

Dealership was very easy to work. Upfront and clear on the prices. Especially our salesperson Eric Kaczmarek was great ! He was explaining each steps and process in detail. Never felt a pressure or rush from any of their team to buy a car. Manager Gina was very positive and accommodating on each request. They can go any length and width to clearly understand your needs and accomplish a deal accordingly. Will definitely recommend shopping any car at this dealership.

Had the best experience of buying a honda odyssey with Brian Maddox. Really loved his honest direct in ur face approach. Best of luck to him and the whole dealership in the future!!!

I brought my Honda Fit in for a recall to be fixed. My car sat for weeks before the parts came in. The returned my car with multiple problems. Car locks don't work, battery is dead, and the radio does not work. Left hand turn signal causes the doors to lock. I guess a car just does this on its own! They insist they had nothing to do with and that cars "where out". I went in for a recall and my car is now costing over 1,000 dollars. Horrible place! Do not go here for car repairs.

My car buying experience with sales rep, Pierre, couldn’t have worked out better. He was courteous, knowledgeable, and professional. Gina, the sales manager, made the negotiation process a breeze. I received a good deal from good people.

Auto Nation, my salesman,Pierre, and the manager, Peter, made my car shopping experience as a single woman, very pleasant and painless. I went to several other dealers as well, and in addition to receiving the best price and high trade in value, I felt more taken care of, and I wanted to establish a relationship with the dealership for my future service needs, so trust is very important. I previously owned two Toyotas and I can honestly say my 2016 Honda Civic is my favorite car. It drives like a dream! Paula D.