13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Honda O'Hare Difference

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Recent Reviews from AutoNation Honda O'Hare

I would like to share my wife and myself’s buying experience at O’hare Autonation in Des Plaines. When we arrived around 1:30pm on Wednesday July 29th, we were greeted by Dario Romero, our salesman. When we came in we already knew what we wanted to see, the 2017 Honda Accord. Darrio brought the car out which was dirty as it was sitting at the dealership for a while according to the Carfax. The test drive went well and we wanted to look at the financing. We filled out the credit application, we negotiated a term that we were happy with and this is when things started going bad. Once we were approved they checked on us frequently on getting the down payment as we waited for clearance for the large amount to clear our bank debit card. Once they got our deposit we waited for another 5 hours to see the financing person. As they kept telling us they we will be right with you as more time passed. I was told by the financing person they fired the other financing person the day prior and that is why they were backed up. During this 5 hour wait, my I went out to his car and saw our salesperson, Dario talking to who appeared to be a technician. They were looking and pointing at the passenger side of the car. At the time we thought nothing of it but later we find out why. Later after this Darrio mentions multiple times, since the car is used we should get it waxed and detailed. Finally, after going through financing we leave the dealership at 8:45pm it is dark and raining. We have not seen the car since the test drive. The car is parked outside and we do one more walk around only to discover a large hole in driver side taillight. This hole was not there prior to the test drive. We go back inside to tell Darrio and he almost acts like it was there before. But they agree to fix it; he says they will take care of us. He said call service and they will set everything up. He followed up with that he was off the next day but text him if we needed anything. The next morning, in daylight, (Thursday) I discover scratches on the passenger side door that was covered up poorly with touchup paint. I then texted Dario to bring it to his attention. He said there is nothing they can do about it but he can get us some touch-up paint from service. We declined and request if we could get 2 free oil changes or a free detail as we felt there was obvious deception to try and hide the scratches. He replies he will talk to his service manager. This same day we schedule a service appointment for Friday morning, we are told come in and they will change it. We arrive Friday morning only to find out the part was not there and we drove 1.5 hour round trip for nothing. They inform us we can come back Saturday; however, we could not because we were in town for my mother-in-law’s funeral, which was Saturday. At this point Darrio brings in his sales manager to speak with us who became very rude and condensing. We ask his about the free oil changes or detail at the Autonation in White Bear Lake, MN (still 1 hour from where we live). He says we can’t do that, I can’t ask another Autonation to do that. We insist on the touchup paint and that the dealership may have done it to conceal the scratches. He replies with you don’t know that I could have taken the lease in like that. I have plenty of new cars right over there. He gave the impression that if we wanted a car in perfect condition we should have bought new. He then first offer to have the Autonation in White Bear do the taillight for us (even though he previously stated he couldn’t have another Autonation do work for him). Then he says well come in tomorrow (Saturday) and we will take care of you. To which we reply that is the funeral. His tone then changes and he offers to give us a loaner. We decline. Then he says Darrio will take care of this, with him standing there. We will contact you as soon as we get the part. Saturday comes we call in the early afternoon only to find the part is already there, no contact from Dario and the dealership. We make the appointment for Monday, which was also the say we were supposed to drive back to Minnesota. As a result we had to drive back Tuesday. It is not until Wednesday August 5th did Dario inquire about getting the taillight fix. This is disappointing that we were treated that way. In all likeness if we drove off with the broken taillight it would have never been fixed. We feel very much deceived by the dealership. We don’t want to make it racial but as we are both black one cannot help but wonder.

KW Aug 10, 2020

5+ stars! WOW! Where do I even begin. AutoNation Honda O'Hare, you all made my FIRST car buying experience amazing. There are so many words that I could say. I 100% am so happy I decided one Tuesday evening to stop on by and see a Honda Fit. When we first arrived, we were greeted with "Hellos!" The show room was super clean, professional and you could tell people were excited to be there. We waited at a table for a very short time and were greeted by one of the most amazing person I have ever met. MARY! Mary is a GEM! I seriously can't even find words to describe how truly blessed I am to have met Mary. She was warm, kind and greeted us as if we were family! She was not a pushy salesperson who just wanted to sell me a car. I have been to other dealerships where they don't get the chance to get to know you or what you want to accomplish when you are there. SHE did. Mary went above and beyond anything I have experienced in my life. I have worked in customer service for 12 years and the level of professionalism, caring and truly listening was incredible. We all took a test drive in a 2020 Honda Fit. It was amazing. Mary was not pushing any sales at any time. She was creating a genuine friendship. She took the time that Tuesday evening to look at the car, answer many questions, options for pay plans etc. She did not rush us at ANY point. We made an appointment to come back on Friday. I was so excited for Friday! I asked her if we could take a look at one of the used Honda Fits. We took a look and I really felt that the new car I had test drove on the previous Tuesday evening was for sure mine. Done and done I bought my first car which was a BIG thing and a BIG goal for me to accomplish. I bought a new 2020 Honda Fit and I have been loving it since then. It's not just a car to me, it was bought with the biggest friendships I left with from Honda AutoNation. Nick, in financing, did an excellent job with speaking with me about all of the different coverage options and took the time to go into detail. He made sure that I had all of my questions answered. He was professional and had a personality of caring and wanting to help. At the end of the day, the atmosphere and the kindness of everyone made me want to stay!! The day of buying your car is long but it didn't feel like it at all. The level of customer service here is incredible. I will be taking this to the highest possible rank at corporate. Honda AutoNation is amazing. Mary, Nick and everyone at Honda AutoNation, THANK YOU for all you have done! I will recommend you all to everyone I know interested in purchasing their next vehicle. You have a customer for life here! :)

Sarah Jane Jul 10, 2020

If you plan on purchasing a car here, expect to wait a very long time. Had a scheduled appointment at 12:30. The salesman dumped us an associate who had no idea about the vehicle we were looking at. Told us to auto start the vehicle by pressing the lock button 5+ times or more and then hit the engine start button twice. Totally wrong. Hit it once and then hold the engine start button. At least she had the two buttons to press figured out. Luckily we did our own research and knew what we wanted. Didn’t finish signing paperwork until 5:45pm. Car was not even cleaned in all of the time we sat there. Told her red dust all over car. They cleaned the front. Open the doors when home since already dark and red dust everywhere. They didn’t even remove some tags or seat covers. Good thing I know about vehicles since noticed when I got home they put the license plate with the tag on it in the FRONT when it is supposed to be on the back of the car. Luckily decided to not have them set up anything inside the car before we left. Salesperson told us that’s good because she’s not too sure on how to do the things on the sheet. Definitely someone that shouldn’t be in sales if not taking the time to learn the product she’ is selling. Not happy with being dumped on someone else when we had an appointment with the person that knew about the Costco pricing and vehicles. Already had vehicle at different dealer to try to fix a known issue with computer resetting once car shut off. They didn’t mention this. We were supposed to have WeatherTech cup holders and asked about it. Told no longer available but we still had paid for them. Serena calls and asks if we heard anything about the cup holders. Thought that was her job to look into this. Very disappointing experience and another reason I hold on to vehicles for as long as I can. Dealers don’t care about customers purchasing a vehicle. The only decent thing about the purchase was the Costco price received. Price known but still took 5+ hours to sign for the vehicle. Next time will purchase from an individual instead of dealer. They may care more about treating the person with money better. Would love to have put pictures on this site to show the top quality cleaning that they did but not allowing me to. Maybe the dealer will ask once they read this. Not expecting it since they already got their money.

Craig Triplett Dec 26, 2019

Auto Nation Honda Review: This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL. To whom it may concern, I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th. My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil. First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience. I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM. Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem. Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership. Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car. To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.

Carlos Manuel Dec 12, 2017

This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL. To whom it may concern, I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th. My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil. First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience. I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM. Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem. Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership. Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car. To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.

conjugate86 Dec 12, 2017

The final experience was probably four stars, but the earlier experience was one star. After several phone conversations with someone I thought was a salesperson, I received an email from someone else (I won't mention names) about the vehicle of interest. The calls were all made by me, and the email address was mine, but the email was addressed to my husband's name with mine in parentheses. WRONG CHOICE. I responded to the salesperson (a man) and closed with only my name. The next email was still addressed to my husband. Serious lack of attention to detail. When we arrived with the intention of purchasing the vehicle, the salesperson approached us but, unlike any other salesperson worth anything, did not actually greet us, forcing me to speak first. He just stood there until I said something. He spaced out during the test drive and couldn't answer our questions about the bluetooth saying, "You're talking to a guy with a 10-year-old Star Trek phone." No offer to find someone to help. When we were done with the test drive, I immediately when to the customer service desk and voiced my concerns. At this point, things got better. We were assigned someone new (though neither salesperson knew this at first, causing a little awkwardness at first), and we were taken care of. To his credit, the original person came to us during the final paperwork signing saying, "Folks, a connection wasn't made, but I wish you well." I don't know how long he's been in this position or if something else is going on with him, but some basic training in sales and general courtesy is obviously needed, including NEVER ignore who is sending a correspondence or put a spouse in parentheses. No better way to make your potential customer feel unvalued. If we hadn't already decided this was the vehicle we wanted and if we hadn't been in a position of needing to purchase it that day, we would have walked out upon first non-introduction. It's a shame, because the other people were very nice and helpful.

Margo Schwartz-Newton Nov 13, 2017

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