Great customer service. Accuracy of when car will be ready.

My husband and I came to buy a Honda Fit in April 2019. Our sales person was Al. We received excellent service from our sales person. This was our first time buying a car and we felt slightly intimidated by all process, but Al was quick to reassure us and provide us with valuable information. There was no runaround when we asked questions and Al was very transparent about the process with little pressure. Al was also very attentive and caring when helping us complete our purchase. If you are interested in buying a high quality used car, I certainly recommend speaking with Al. He is a great asset to the team and my husband and I are very thankful for his expertise and guidance while making our purchase.

Sales person was friendly and accommodating and explained very clear the functionality of the vehicle during test drive. I was given a great deal for both the vehicle sale price and extended warranties. The processing was exceptional and I didn?t have to wait long.

I was very happy with the customer service I received. I visited two other dealers and my salesperson at Autonation was far better in his response and follow-up.

If you bring your car here you will receive extended warranty spam monthly. You cannot unsubscribe from this spam mail.

edited my review because a miscommunication was cleared up

Overall good experience. Salesman was very friendly and helped to explain the price options.

This dealership sold me a maintenance package which was worthless. I cancelled it 11 months back and they never issued a refund. I made hundreds of calls but no reply from the dealership. They are very nice until they sell the call. I am still struggling to get my refund back.

This dealership sold me a maintenance package which was worthless. I cancelled it 11 months back and they never issued a refund. I made hundreds of calls but no reply from the dealership. They are very nice until they sell the call. I am still struggling to get my refund back.

I normally like the service there but this last time I expected just an oil change and then I was advised to add another $320 in charges on a car with 8200 miles. I didn't do my homework before bringing it in to know what to expect. They have been good over the past 10 years of service (on my prior car) and are convenient for me, so I will return there. But I will prepare better to question what they suggest.

Quick. Friendly. Kept me informed. Scheduled appointment was timely

Incredible customer service from start to finish. Job Alex in sales was knowledgeable, patient and made purchasing a new vehicle a pleasant experience with great price. I highly recommend them if your in the market for a Honda.

This is my first visit to Auto nation for the quotation for Honda CRV EXL. I was asked to come in person for Costco membership pricing by the sales man Mikey Torres. I went with my friend at 6 15 pm yesterday and i was there on time for the appointment but the sales man Mikey was handling an another customer and he asked if we can wait or have some other salesperson to help us but we decided to wait and after 20 mins he called us. I went with the mindset to buy if everything goes well with pricing and service. He began talking bad about every other dealership around the area . And he started with more personal questions if i was born here in amercia and i replied friendly.. but does it matters for any sales man? He never asked for preference and color or anything i am looking in the car. After several arguments i told all i am looking for the price and i would buy or come later if it meets my expectations . Why does a salesman expect to buy the first time a customer comes to dealership without even providing a quote.. can't a customer allowed to know the price to get some idea??. If they are so competitive with their pricing they should never force their customers. Mike Torres is a worst salesman we ever met . He printed the Costco pricing for the car after several arguments and when we asked to provide Out the door price to know how much we will end up paying for the car. And after so much questioning he came up with some break down .. he always insisted to show the car so he can present himself.. I dont understand why he is so particular about it.. we hve seen the car already and so many of my friends has it.. when i said i have seen and driven the car already he became so furious... as per Costco he is supposed to provide me a quote but he denied to provide me at the end I don't know how this place got so many good ratings .. i think it must be just this person Mikey Torres ... he doesn't deserve a job as a salesman... discriminating or insulting is not good for a sales person... we were sent out with disrespect .. i wont even give 1 star rating or recommended anyone to visit this dealership.. Manager never showed up.. i wonder how they do business here with such an attitude

Will never recommend this place after the first visit

Very helpful and knowledgeable about the car. I really love this car

At AutoNation in Des plaines I always have good people with good attitude and fast service thank you very much

Great Service if you need help with your new car go talk to Edgar!

4 star Bought a low mileage used Civic from this dealer. Worked with Phil and Zac in finance, neither were high pressure and both were good to work with. Only downside is the ‘we owe’ piece as I’m still waiting on the promised call to schedule and complete one minor fix (a loose clip needs to be repaired).

The one who assisted me, explained well about the services i need, excellent customer service.

Very impressed with Honda O'hare and Jericho who was my salesman. I emailed the dealership regarding 2019 Civic Si Sedan and received a very quick response from Jericho with a quote that was very fair. Picked up my Si the very next day. Overall very happy with the sales/finance process and delivery. Jericho was very friendly and helpful, answered all my questions and a pleasure to work with. I am a very happy customer and love my Modern Steel Si. :). Thank you!

Wonderful service. Friendly staff, quick service and turnaround time

straightforward, honest, customer-oriented

I purchased a new 2019 Odyssey from an experienced sales agent and the process was decent. The agent went through the Costco pricing details and I was able to get the rebates and negotiated better financing as well. All in all positive experiences, handled professionally.

My salesman ,Brian Lang was great. knowledgeable, knew the product, patient and took the time to understand my needs and what I wanted in purchasing a car. after we bought the CRV. He said if I have any questions to let him know. He wanted me to be a satisfied customer. Because of Brian, I enjoyed a positive experience with AutoNation.

Great prices and excellent internet quoting process and buying experience.

Waited a very long time for an oil change even though I had an appointment, coffee was very bad. I shouldn't have waited that long when I had an appointment reserved for a week. I will not be coming back.

Had oil change and air bag recall done Completed in an hour

As a senior citizen, having purchased a number of cars through my years as a driver, purchasing a car has been one of my least favorite (but necessary) experiences. When we decided to purchase a new Honda CRV from AutoNation Honda O'Hare, I was braced for the typical new car salesmanship and finance dept. 'red tape' experience. To the contrary, the whole time spent with AutoNation was pleasant; where the review of cars available, the features in each and the low pressure interaction with the salesman and finance manager was actually enjoyable! Congratulations, AutoNation, for providing me a great new car purchase event.

The AutoNation to rate now is injustice the reason it's too early. I just bought a vehicle and still not familiar with all the feature of the vehicle. The purchasing process took place almost 10 hours and in the sale purchase agreement so tired. I cannot concentrate and focus on those accessories I ask to include in the final price and it's disappeared. I like to AN investigate the purchasing took place so long no lunch and dinner during the buying process. I just bought the vehicle only for my family otherwise I am unhappy. Looking forward to hearing from you.

I personally would advice people before heading to any dealership. To do your research on the loan finance through any dealership. First know the amount the car cost and then seek a loan on your side not through the dealer. Don't buy any added warranty as the vehicle already comes with all that is being offer. You can always buy warranty before it ends. I wouldn't recommend financing through this dealer. Once everything is signed its like they don't know you. Plus they tell you that they don't have to do anything for you. They make you feel like you don't matter any more once they get your business. Just be careful and if you don't feel good about the place walk out. I walked out of a dealer in Chicago thinking things might be better at this dealer but our experience was a little bitter! Hope for the best on your journey to your car.

Nice place to buy a car, they use one price low price system. Overall nice experience did take a while to get trade evaluated. They do go out of their way to make your experience a good one. On the larger size of a dealer.

Char Gauer, service representative for Ohare Honda Autonation, was beyond amazing.

Good service, complimentary pick and drop to home if service takes more time

AutoNation Service Department is excellent, they have always provided us with great service and have had no issues with how they maintained our 2013 CRV - however HONDA does not seem to value their clients (we have been Honda owners for 20 years) the CRV has a KNOWN defect issue with the VTC Actuator which Honda will not acknowledge as a recall item and they should. Our 2013 CRV that barely has 67k miles on it has had this part REPLACED 4 times and one time the timing belt also had to be replaced due to the VTC. This latest time (since it was out of warranty) Honda agreed to replace it where we had to pay $250, they also gave us a 12 month warranty. The part is a KNOWN to defective based on my google research of 3 + years so don't understand why we would need to pay anything. Bottom line, this is the 2nd CRV we have bought and both have had the SAME PROBLEM so since Honda cannot fix the issue I will no longer be a Honda owner or nor will I recommend them!

We really bought a very good vehicle at Nation Honda for a good price and extra equipment plus good quality appeal to us satisfied customers. Our Passport SUV gives us an excellent ride and we love it.

I received a letter in the mail regarding a recall to my 2003 Honda, I called the dealership to get it fixed, I was able to come in the same day, and my car was done within 2 hours. Amazing customer service!

I received a letter in the mail regarding a recall to my 2003 Honda, I called the dealership to get it fixed, I was able to come in the same day, and my car was done within 2 hours.

I got exactly what was quoted, no surprises. I have bought many cars, this experience was hasslefree, quick, just excellent overall. I had to drive a distance, but so worth it. My husband bought his car from a different AutoNation location, he recommended I buy from them. I don't always listen to him, but I'm glad I did.

Amazing staff . Maurilio Junior best service advisor and great at his work. Really quick service...

Nice and clean place. Workers seem to take their job seriously but, have slowed down since I had purchased my new honda years ago. My experience buying used car has yet to be determined. The automatic restart from outside the vehicle (keyfob) was not included with car? And even though they stated that they would fix windshield is was not. It would cost me over 300 dollars to go thru Safelight repair and that is to much to replace windshield. Also, tomorrow they should be refunding me 100 dollars because they could not fix or replace both light assemblies in the front because of the hazing on them. Hopefully, there is no problem with refunding me this amount.

We had a great experience at Autonation Honda O'Hare. Jericho Davitto was a great sales associate. He had the minivan we were interested in pulled up and ready to go when we arrived. He taught us all the tips and tricks in the car and set up all our preferences. We bought the car and never felt pressured. Go to Autonation Honda O'Hare and ask for Jericho!!

Had a very pleasant experience when I brought my car in for a maintenance check. Junior, the service writer was great and explained everything. The cashier was so nice as well. This was my first visit and I thought their customer service was excellent. Will definitely recommend them

Our service rep, cashier and other workers were friendly, efficient and helpful. Car was finished when promised. The service area and waiting room are kept neat and clean.

Incredible customer service from start to finish. Kevin in sales was knowledgeable, patient and made purchasing a new vehicle a pleasant experience. Mary in sales was also very helpful as well as Brent in the finance office. I highly recommend them if your in the market for a Honda.

I had an unusual problem with the heat regulation in the car. Mr Maurilio "Junior" Ruiz took on the diagnostic task, worked with the technitians at Auto Nation-O'hare and with Honda and resolved it well.. There was also a recall that was done at the same time. Mr.Ruiz really knows the importance of listening to the customer, and following thru to a resolution.

The dealership had a good selection of cars I was interested in. The prices were fair. I had intended on just test driving and was pressured into buying. We walked out without a car. My ongoing search showed my best deal was at Auto Nation. I returned the next week and paid cash for the car. I was frustrated that a simple transaction took 90 minutes wait time, 30 minutes sales pitch for warranties I didn?t buy, and 15 minutes to transact the sale. Kudos to John, my salesman who kept me informed, came in on his day off for the sale and tried to hurry things up for me.

When I called Autonation Honda regarding my Vehicle ,about Safety Recall I received very quick response and got appointment in the very next day.I am 100% satisfied with the customer service I received from Autonation Honda.

I had a really great experience at AutoNation Honda O'Hare. Kevin was a huge help in making the experience of buying a new car so positive!

Jennifer was nice and accomodating. I could have given them 5 star , Had they taken care of my pannels. I brought my crv for the passenger airbag recall . When i enter my car i noticed right away scratches on the under pannels and compartment. I know my car is old and i intentionally didnt clean it coz i know itl probably get dirty for this. But i would appreciate it if you took extra care not scratching it.

Very awesome experience! Honda services advisor junior really made me satisfied with everything, very helpful guy! If anyone needs an awesome experience, they need to go to junior!..

Repairs were covered under warranty. Service was completed quickly and professionally. Char and Junior kept us informed and were both very helpful. thank you very much!

Great prices, friendly staff, straightforward service. Jericho in sales is particularly good at his job and everyone will be 100% honest which is always refreshing.

i receive service in my Honda Odyssey and i’m happy with the job i’m completely satisfied the porter advisor Brendon given the right advice about my car need !!! thanks Auto Nation Honda O’ Hare!!!!

Terrible place. They don't answer their phones,

Great service and great attitude on my purchase of a new car. The experience was pretty easy. Wish there was more car and the car I was buy on the showroom. Their showroom is quite small, can't fit the odyssey in it. Other than that, it's a good process.

I have been a customer for many years and have been very satisified with their service dept. Courteous service advisors, good work, nice waiting area. Whats not to like!

Took care of the issue quickly. Very friendly and responsive staff.

This was probably the best car buying experience I've ever had. It was pretty quick and painless. The GM is a really great guy. He made everything easy. Michael, our salesman was very nice and happy to answer any questions we had. Even the finance guy was a good guy. Very informative and helpful. The first one I didn't want to punch in the face. Thanks AutoNation!

Pricing - it was almost like they wanted us to just leave on purpose.

Very friendly, professional. My sales person was above Expectations. Answered all my questions, and very helpful. Highly recommend.

I had a great experience thanks to my service advisor, Junior. He was friendly, helpful, honest, and was even able to give me a discount. I will definitely be coming back to this dealership over other ones in the area that I?ve had a less than ideal experience with.

Luis Vargas, our sales associate is very professional, kind and hardworking. with the help of him we left very satisfied with the purchase of our new van.

The best experience for me and for my car:) Thanks guys, specially greetings to Junior.

Char was my service representative. She was the most professional and courteous representative I have ever worked with. The work done was exactly as requested and she pointed out some items with my CR-V which will need to be addressed in the future. I hope I get Char as my service representative next time!

I went in for an oil change and tire rotation. Also got a new battery and a change of brake fluid. Definitely needed battery . Changed the brake fluid at recommended mileage.. My service advisor was Junior Ruiz. I've had him now for my last few visits. I'm satisfied with the information he gives me. I have 2 vehicles with this dealership so it's good to have someone you feel comfortable with and knows the history of the vehicle.

Manager is a complete dickhead. Salesman are great and accommodating but the manager Dana. Well, again, he is a complete asshole - he walked away from me after I asked him kindly not to interrupt me when I’m speaking to his salesman. Great service right? Anyway Honda is still great so I give it three stars because of their customer service by the SALESMAN AND SERVICE ASSOCIATES. Maybe if Dana was nicer they’d get 5. Thanks again Dana. Currently here as I write this review.

I bought a used Honda Odessey here - very impressed with the service. My sales person Mary was extremely professional and helped a lot to make this deal happen. The car was ready for me when I arrived and we were able to make a deal to my satisfaction. Thank you AutoNation, I will come back again for my next car!

Great service and nice people

It was a wonderful experience. Mikey Torres was a great help - answering all of my questions and making the whole experience pleasant.

Happy they washed my car after service BUT WHO ASKED YOU TO ADJUST MY SEATS 3 WAYS. . . I still don't have it the way I like.

I just had the best car buying experience of my life! Thank you Mgr. Dana, Credit Brett, and THE BEST SALESMAN EVER, Steve Nonate! Thank you all! (mostly Steve ;).

Anthony and Leo both share their knowledge, experience with auto, and present the car buying in a way that is easy breezy. Not only did they help me find what car (Honda Civic) I wanted, they went to bat to ensure it was in the price and payment I felt comfortable with obtaining. Especially since, it was the first time I had owned a car in 5 years and had a payment since 2005. If you’re reading this I urge you to seek one (or both) of them out when buying a Honda. They ensure their skills and expertise are available at your leisure. Thanks guys and Honda O’Hare team! ❤️🎉🤠 No more 😳 about car payments. Now to deal with Chicago drivers.

Mikey Torres was wonderful - explaining the features of the car and doing everything he could to help me.

Harvey was great ! I would recommend him to anyone. Got me the best price and I was in and out no BS experience.

Joe is a very nice and realistic and reasonable guy.

Everything about my experience was great!! Jen my service advisor was very friendly, professional and explained everything to me. I'll definitely be back again. Thank you!

Have purchased 2 cars from Auto Nation dealerships and it is always excellent customer service. Their service center is fast, accurate and priced right.

Great service. They went above an beyond to check the car systems. After realizing the battery was not functioning properly, they replaced it as it was still under the mfg warranty.

Great customer service. I’ve had my Pilot here a few times and everything has been explained to me and if there is a delay someone has always come out right away to let me know what they’re doing and how much longer it should be.

I had bought a part and made an appointment to get my hatchback door fixed, but when I brought it in the tech told me I would need another part. I was a little disappointed but the tech made up for it by relling me he would only charge one hour of labor.

Stopped in for oil change and rotation. Tech did not delete service reminder display. No instructions on menu or in manual on how to do it. Finally figured it out myself.

Job Alex was very kind and helpful throughout the whole process of purchasing a car. I'd definitely come back if I get a 2nd car.

I like the service. They were taking a good care of me. Give advices when needed and listen what is important to me.

La verdad a todos la gente de habla ispana le recomiendo que valla an este dealers a buscar el carro de sueños pregunten por Edgar es amable y sabe lo que hace con la atención a los clientes

They took really good car of me. They were very nice and listen what I want. Also give some advices when needed.

Service was quick. Everyone was very polite and helpful. The shuttle to my work was quick also.

Good dealers , and cool deals

The whole process to get the used car was real simple. Communications (email, phone calls) between Brian Maddox and me was also easy. Thanks!

We met Bob when we were looking for a car for our son. What a great first time experience it was for all of us. Bob was knowledgeable and explained everything. Arsenio was our finance guy and he was a pleasure to work with also. Couldn't have asked for an easier purchase!

The AutoNation Honda O'Hare Service Department exceeded my expectations in both the quality and the range of service given. Thanks to Nicholas and his thorough, knowledgeable and customer-focused approach, I saved money and time! When I receive such thoughtful care, like I did this past Friday, I believe this is one way of showing my appreciation. Well done Nick!

Great service and very nice people.

It was time for me to get a new car. Well, new to me at least...a 2015 model. And frankly, I was dreading the thought of going through the rigamarole of buying a car. But I needed to, so after researching online ahead of time, I found what I was looking for at this dealer. I went there to take a look at the car. I walked through the front door and was greeted by a nice young man named Darren. He was low-key, sincere and not aggressive at all. He showed me the car I was interested in and we took it for a test drive. I know the route this dealership takes for test drives having been there with my son a year ago. It's pretty short and you don't really get a feel for the car in that amount of time. But Darren suggested we go for a longer drive, and I happily agreed. The car drove great, and he was able to answer all my questions. We got back to the dealership and I pointed some things out on the car that I was concerned about. Darren took notes and said they would all be taken care of. I liked the car so I bought it. It was a good price, but of course we always try to negotiate the best deal possible. Autonation does not budge on the price. That's OK, it was a good price to start with and they were fixing the things I wanted fixed. We sat down to start the paperwork. Darren was organized and had his routine down. Even though he was limping from some pain, he hustled back and forth. After everything was signed, he said I could pick up the car later in the week after the issues were taken care of. I was very happy with his service and his demeanor. Fast forward to later in the week. One of the issues they corrected for me required a replacement part. It didn't arrive when expected. Darren offered to come in on his day off so I could pick up the car. When I got there, his wife and daughter were at his desk, patiently waiting for him to take care of me. It turns out the part came in that afternoon, and he had the mechanics stay late to put the part on that night so I wouldn't have to come back another time. I cannot say how impressed I was with Darren and the crew at Autonation. It is very rare to find this level of service and commitment these days. I truly appreciate it Darren, and happily recommend you and Autonation as a great place to do business with. Thank you! And please thank your wife and daughter again for their patience! Pete

Prompt, quick and personalized service. The service associate took time to go over the maintenance performance done on the car and answer the questions.

Amazing customer service! Gave me a 2 hour wait limit but finished my car within the hour!! Such nice and friendly staff. Super clean place with work desks while you wait! They also offer coffee and popcorn! Def coming here again!

Honestly the worst customer service I'v seen in a long time, From what I know when there's a problem with a customer the managers usually sits down with the customer and attemp to figure out a way to resolve the issue so that its prevented from happening again, in this case I met with the managers and honestly the only thing that came up multiple times throughout the meeting with them was things that I'm doing to point out the problems I'm having, at no point during the meeting did we ever discuss any solutions to the problems, all we did was talk about the problems which I don't understand how that's going to help us resolve the problem and fix it for the future, Don't get me wrong the dealer can sell cars they're really good at that but what they're not good at is when it comes to servicing the cars, I live about 8 miles from the dealer there's one right next to me it's called McGrath Honda I could choose to Go there but I choose to go to the dealer I bought the car from. What I realized is that the dealer is more focused on the problems with the customers and not the solution to the problems the customers are having, I mean in complete honesty you can't change the past but you can change the future and honestly the dealers is focused on the past and not the future. Great job putting the dealer number down below!! It’s not like they even answer.

Went to Honda for warranty service. The staff communicated with each other well, which made my experience nothing less than perfect. Everyone I interacted with was friendly and had a good attitude! Shows they like their jobs and where they work! Would definitely come back without any reservations.

horrible experience at this dealership! went in on a saturday to find a white HRV, did a test drive on the gray one they had in the store, after almost 5hrs of negotiation, decided to make the deal and made a deposit but i would have to wait for the white HRV to be available. was told sales person will call on monday and car might be available on wednesday. monday came, no call whatsoever. tuesday...still nothing. sent them an email. didn't receive feedback til wed. was told car was not yet available. went on for a few more days, with no informative updates from sales associate, just that the car was still not available, they are keeping an eye out for it, my HRV was top priority and that was pretty much it. waited for almost a week and a half...still nothing. finally decided to cancel the whole thing. that's when they made things happen and they said they will get me the car, but at the end of the day, i was informed that they were not able to get the car from wherever they were supposed to get it. it was too late to reconsider by that time. i went ahead with the cancellation. was told i would have to go back to the dealership for the refund. went to the dealership the next day, only to be told card transaction was already reversed on the day i cancelled. seriously?!? they didn't even have the decency to inform me it could be done that way, then i wouldn't have had to waste my time and gas on them. left a bad taste in my mouth. ruined the whole new car buying experience!

Very helpful staff. Car was ready on time and everything was done right.

Easy, to the point, no hassle pricing and willing to work with you. 6 stars ! from sale floor to finance dept. Thanks, Sergio Juarez

Great place to but cars or service your vehicle. Genuine people and I love their service. I have recommended few friends. They thought vehicles from here and they also are very happy.

Service rep was extremely friendly and professional. Explained what work was needed and the cost of updates/repairs. Vehicle work was completed prior to estimated time.

For me not going to my normal dealership everything went smoothly and Nick was great and did everything he could to get me in and out...top notch service. I will however say compared to fox valley honda your customer amenities are lacking....just needs a upgrade in the seating area and coffee/tea and vending...but maybe I just got spoiled a little, but this doesn't take away from the service part. Nick was awesome.

I recently made a purchase at this place, and I cannot possibly be more satisfied. Kevin helped me and my wife from the very beginning to the end of the car purchase, and certainly he was very patient, understanding and helpful throughout the process. He showed us each and every safety features of the car before and after the test drive, and before we leave the dealership with the car, he spent enough time to show us the entertainment features of the car. Not only Kevin but also Brent were very helpful. Most importantly, the car is in a wonderful shape until now. This was my third time that I buy a car and so far the experience at AutoNation Honda O'Hare is THE best.

great service, great people, nice lounge

We worked with Phil Hofer and he was great to work with! He had the car ready when we arrived, was prepared to spend time with us. Had checked the car prior to us coming. Very easy to work with and I would recommend.

Steve and lindsay provided me with the best service and deal for my new vehicle

I just bought 2019 Honda odyssey elite.......all salesperson are do kind and helpful.... they made so simple and easy to buy a new car ....I personally recommend this delarship......thank you

Great service. Service consultant Jennifer Schwartz was informative, and personable.

Big thank you to Nicholas service advisor of AutoNation Honda OHare for getting my car fixed up. Awesome Service!

I like tis place

Car wash...can't to cold. Blahhhh

Jennifer was simply amazing! kind and considerate yet very professional. She took care of me promptly and I was done in a timely manner. I HIGHLY recommend Jennifer and AutoNation.

Jennifer was simply amazing! kind and considerate yet very professional. She took care of me promptly and I was done in a timely manner. I recommend Jennifer and AutoNation.

They have good deals...and salesmen are so nice and friendly.....I love to visit again.....for another new vehicle........thank you for making everything so simple and easy......

Brendon is awesome, explained everything including the recall. Will comeback for sure.

I had a great experience shopping for my new car at AutoNation Honda O'Hare. We worked with Job Alex and he was wonderful! He was friendly, informative, knowledgable, very patient with my many questions, and not pushy at all! He also gave me a thorough tutorial of my new car's features. It was easy to work with Stepan for our financing, who worked with us until we were happy with our agreement. The manager congratulated me personally on my new car purchase and offered his services if needed in the future. I would like to mention that I am not friends with anyone at this dealership and I am not receiving anything in return for this review. I'm just a happy customer!!! #notsponsored

My experience at Honda O'Hare was great. No haggling.

Bought 2 used cars there and service very good

I do not like buying cars but this was a very enjoyable time. It was not a pressure sale. I look online and found the van that I like a Honda. Email Auto Nation and a salesman name John R. called in the morning, Talk with him and told him what time we are coming out and the van was outside and it was pouring out. John brought into a 3 car viewing area where you can check out the van without getting soaking wet. then we drove the van and then brought back inside to look at it again. It was a one of the best experience we had buying a car. Everyone was nice and polite. Check out John R at Honda nation.

Nicholas, was great! Helped me with a recall and oil change. Updated me on a battery issue and reviewed over all car inspection. I am very appreciative. As a mom of three I can be at ease knowing my Honda Pilot is great shape. Great service, very thorough, clear and easy in/out service. Thank you Ohare Honda and Nicholas for taking car of our family car!

Very professional helpful staff. I received excellent customer service from Edgar and Ana. I can say I made a good decision buying a car from Autonation Honda O’Hare!

Costco - AutoNation CRV purchase went GREAT! Got the exact car and accessories I wanted for a price FAR below competition. Jericho and his sales manager, business manager and service manager are a friendly, professional, knowledgeable and buyer oriented team... even with a weather related battery glitch that they immediately fixed with a smile. They made dishing out a lot of money a "no regrets" experience!

MY EXPERIENCE WAS VERY RELAXING AND ENJOYABLE. THE CAR SALES PERSON WAS VERY KNOWLEDGEABLE ABOUT THE CARS. I WAS VERY SATISFIED. THANK YOU BRIAN

I bought a used car from this dealer back in April 2018 and the sales lady offered me a warranty deal for my car that cost $3,385 for 5 years and I did signed for it and put a down payment of $338 but after I found out that my car had a manufacturer warranty already, I decided to go ahead and cancel the deal that I signed for right after one month exactly from signing date, so when I did cancel that deal by contacting the dealer and ask for my down payment money back , the financial service manger called me back and refused to refund back my money for no reason. I had a very bad and unsatisfied experience from this place and it has a very bad customer service that I’ve ever seen in my life and I don’t recommend it to nobody.

The fast and efficient service.

Joe was very friendly and explained everything. Service was fast and reliable. I bought my car here 9 years ago and have had it serviced here during that time. Service can be costly but has always been excellent.

Eventhough i waited 4 hours just fit them to tell them what was wrong i was very greatfull to Joseph telling me what was wrong and how they fixed the problem. Was very helpful. Very kind and generous

I know this dealership, and could trust them to do a good job on my 2013 Acura MDX. The did not disappoint me.

Great service

Bought my 2010 Fit here and have had it serviced here for 9 years. Good reliable service. Always polite. In and out in very timely manner. I usually wait because I drive fairly far.

they do everything in a timely manner

Costco - AutoNation CRV purchase went GREAT! Got the exact car and accessories I wanted for a price FAR below competition. Jericho and his sales manager, business manager and service manager are a friendly, professional, knowledgeable and buyer oriented team... even with a weather related battery glitch that they immediately fixed with a smile. They made dishing out a lot of money a "no regrets" experience!

Bryan Maddux made purchasing our lease the easiest process. Stefan was able to find a lower rate than first presented and the transaction was seamless. Thank you to both of them for their help.

Great service, our service advisor at AutoNation Honda Ohare was TRULY EXCEPTIONAL Everything was done in a timely matter, so happy that we went there. Thank you Char!

Char Gauer was so helpful and accomodating.

Always great to work with the team at Autonation!

Joe is polite and helpful. Service people are very professional.

Top customer service from check in till check out went for a maintenance service and Nicholas was super through out the process

Kevin did a great job working the deal!

Service rep "Junior" was personable and professional. He made an expensive service tolerable. I highly recommend him

Excelente servicio

Jericho Davitto Was beyond helpful at helping me find the right car. His customer service was excellent! Everyone at autonation Honda from sales to the finance department were extraordinary.

Mary was extremely helpful and not pushy. The whole team starting with Mary and Edgar were wonderful to work with. The only thing I missed during our 5 hours at the dealership was a lunch buffet!!!

Overall service was horrible, wait time was outrageous, got there at 9am didn’t leave until 2pm. Service team could benefit from customer service training.

Autonation gave me a great deal for my trade in. They were beyond friendly and would recommend them to friends and family. Kevin Campbell was a phenomenal salesman, he was really nice and determined to get my payments down!!! Thanks again Kevin

Great service

2008 Honda Pilot with 81,000 miles. Meticulously maintained and except for oil changes brought to AutoNation throughout. Looks like new. I brought in three times over a period of 4 years for a faint engine noise. I was told it was nothing until the third time then I was told I needed a new engine for $7200 (used). But, now it is beyond the ext. warranty Next I was offered $1000 for buy-back. Neither AutoNation or Honda will do anything. This is my last Honda and my last visit to AutoNation.

I am pleased with this Honda dealer And got the best service ever. I took it in for a battery issue and oil change. I will recommend to check out It your self to experience the same service I did. Ana was a great help as well kept me updated on the status of my vehicle.

Todos los carros son nuevos y recomiendo cívico hybrib ese es el que me gusta

Had to replace our car due to an accident. Shahbaz and the crew made this process simple and painless. Thank you!

I was able to get a new 2019 CRV and upgrade the model for almost the same payment I've been making for my 2016 CRV . I love all the additional safety features and the styling details are really beautiful !

Very professional and honest people. Great work too, they will breathe new life into your car for a fair price!

The service department will rape you. $190 diagnostic scan fee. Are you kidding me!

Mary was wonderful and a pleasure. Brian was great also. Both professional, friendly, did not waste my time ( I tend to be impatient) and I hope they'ry still there for my next lease. Just great.

Autonation Honda O’Hare service got me in right away, tested and replaced my battery and got me on my way to work. They were quick and professional. I would definitely go back!

Fast honest service

Kevin C. was a pleasure to work with. He listened to and understood our concerns and questions and was never pushy. We were able to get a no-haggle low price on the car through the Costco Auto Program that two other Honda dealerships couldn't match.

Edgar was awesome! Very personal and went above and beyond what I would have expected! Not pushy at all and very flexible!

Overall very good experience. Price is set in stone so no hassle of negotiating.

Edgar was awesome! Very professional and offered me above and beyond the service I would of expexcted. You have a customer for life!

Knew the product. Patient during delivery of wife’s questions. Excellent.

I've been coming here to repair and service the honda civic that I bought here 12 years ago, and the service is just EXCELLENT. Junior has been helping me on the last visits I’ve made and his knwlowledge and dedication is superb and greatly appreciated.

Joe the service advisor got me in & out. Service did a nice job fixing my car.

Excellent sales and delivery. We drove 90 miles to use COSTCO new car program. It was great.

I found AutoNation through Geico after an accident, but once I said I was interested in a car Edgar M. was courteous, professional, and really went the extra mile. Brent wrapped up my financing and was helpful without pushing anything I wasn't interested in. Thank you to the team!

Our pilot was taken in quickly for the routine maintenance and service completed in less than an hour. Very impressed with quality.

Jiffy Lube stripped the cover on the oil access panel . I went right over to auto nation Honda and they fixed it , did my update that was needed and did the oil change for free !

The service tech, Brendan, was very helpful and kept us apprised of what was going on with the car.

Service advisor anna, very experienced, knew her job, direct, intelligent, delivered what she promised.

great customer service...no haggle pricing...and thanks to Phil for making it a pleasant buying experience ...

I read the reviews prior to visiting the dealership so I was a little skeptical and cautious because the reviews were not good. The wait time to see a salesman and test drive the car wasn’t bad, considering it was a holiday. The staff offered us coffee and a seat so the wait time to for a test drive wasn’t bad at all. Spencer Schlenker was the salesman that assisted us, he normally works in acquisition of used cars not with selling new cars. Considering this, he was great in explaining the features of the car before and after the sale. After the sale Spenser helped us pair our cell phones to blue tooth, program the driver’s seat for two drivers, and program a lot of other features (which would have taken me days to probably do) which I really appreciated so I would rate Spenser a 5, customer service a 4. In terms of transparency with upfront costs and time spent at the dealership for financing I am rating my overall experience a 3. There was a $499.00 charge that was added to the price of the vehicle that was not listed on the invoice on the car. I was not happy that this charge was presented to me after my credit had been run. The dealership should provide the bottom line costs of the vehicle (title, doc fee, license, etc) prior to running a customers’ credit. We were told the $499.00 charge was mandatory it was for covering paint/wax (in the instance of tree sap or bird droppings, and interior of the vehicle, etc). Considering I had asked when we were outside looking at the invoice sticker after the test drive if there were any additional charges other than what was listed on the invoice (I didn’t see any separate charges listed) I was not at all happy about this “mandatory” charge. I was ready to walk out without a car due to this hidden charge, all the while annoyed that my credit had been ran without the final price (the $499.00 charge) being given to me. The $499.00 charge was not something I wanted anyway. Spencer went to speak to his manager and the charge was essentially removed. I encourage any buyer to read and look at the invoice, and charges to make sure they are required or it is something you want, if it’s not speak up about it before they run your credit and before signing any documents. Also make sure you know what you need in terms of warranty because these could add additional costs to your overall purchase price of the vehicle. Lastly, Spenser would periodically check on us to tell us we would be seen in a little while and took us to see where the service area was located, the time spent at the dealership after the test drive waiting for the finance process to be completed took entirely too long we got there around 11:40 a.m. and left around 4:00/4:15 p.m. Glad buying a car isn’t something I have to do every day, it’s too time consuming

i have never felt more like "just a number " than ever before. Get you in, get your money, get you out.

Great experience; very professional, helpful staff!

Thanks so much for a truly hassle free experience! Great customer service- everyone we met was so very nice and helpful.

Service will try to sell you on things you don't need. took my 04 accord and quoted me 1000 dollars for transmission leak, took it to my local technician who's honest and said there was no leak, just some clamps that were rusted...

See Char in the service department!

Joe in service and the whole process for us was so pleasant, prompt and courteous. We are from out of state so when our van broke down and ended up needing to get towed there we had no idea how welcome and accommodating they would be. The friendliness and compassion goes a long way in a stressful situation. Thanks for the awesome customer service!! We may just drive the 1.5 hours if we need to for the excellent service. Fair pricing.

Nick Colaranan was my customer service tech. He did an excellent job of explaining all the service needs for my car . Even got a coupon towards my service.

Tire repair and issue with engine idle in cold weather/engine shaking while driving from stop, tire was repaired, engine issue was not resolved yet, I will bring the car back to the repair shop to review again, overall experience was excellent, nice friendly people.

They are always courteous and helpful at Honda O'Hare. I always wait for my car for oil change and they get done promptly. Good service.

NUMBER ONE HONDA DEALER NORTHER ILLINOIS , I SHOULD KNOW I HAVE BEEN IN BUSINESS 50 AS AN AUTO REPAIR SHOP IN CHICAGO AND A MASTER MECHANIC ALSO FOR 50 YEARS. NUMERO UNO AMIGO.

DO NOT USE THESE SCAM ARTISTS!!!!! The sales department promise you the world when you buy your car, but then your SOL. the service department lies about your vehicle to get out of doing the warrantied work, and tells you that your car is supposed to act like that. DO NOT BUY A CAR FROM HERE!!!!!!!

Friendly and customer focused. Brandon was very helpful...

Everything was great. I recommend, however, posting a sign in the waiting room to keep people from talking on their cell phones. I was reading a book, everyone else was working quietly when a customer came in talking on his phone for the next 10 minutes or so. Then he actually spent the the next 10 talking TO his phone while doing whatever on his phone. What a distraction!!

Great customer service and knowledgeable sales staff.

Thorough and quick...great service people.

COURTEOUS AND EFFICIENT SERVICE (WITHIN ONE DAY OF CALL)

Automobile shopping is always a frustrating process for me. However my experience here and AutoNation Honda O'Hare when all said and done was fantastic! All personnel that my wife and I worked with were very good and respectful. I will recommend my friends and family to visit AutoNation Honda O'Hare before purchasing their next automobile.

Friendly people. Good service completed earlier than estimated!

Recently purchased a new vehicle. Phil Hofer walked me through the transaction and explained all the features of the vehicle and the financial side of the transaction with no pressure! It was a pleasure.

Professional service, very detail, very patient and good price!

knowledgeable, no hard sell, honest information

very accommodating, helpful and they make sure every moment someone is there.

Very large lot but small showroom. The one thing I noticed about the pricing at the dealership is that it may seem competitive but upon closer inspection they add on this "appearance protection package" which is just a pure markup for the dealership. I would just caution everyone to review their pricing proposal carefully to ensure they are knowing exactly what is being added to the sales price

Very good thanks

Joe was very personable and did a great job of keeping me updated. My one criticism does not relate to him. I made a reservation for 7 AM . Arrived and was 4th in line. My criticism is that it didn’t make any difference that I had a reservation. If the reservation had been for later in the day, i would have ended up waiting for all the “walking”. Why bother with reservations if it doesn’t give any priority?

Very professional staff. The salesman showed me everything I needed to know about the car. Good price. Finance staff was great too. Highly recommend this location

It was my first time for my new car service the guy who helped me he’s very polite and knowledgeable i suggests you guys go with him his name Nicholas Calaranan. Service was excellent 100% satisfied.

Had bad service at the Schaumburg location and decided to bring my vehicle here. I worked with Sylvia, who was a true professional and advocate. She wa supportive, communicative, and an overall pleasure to work with. The faculty was clean, well organized, and you can tell the folks there actually care about their jobs and customers. I’ll definitely switch here for future business!

From the buying process 3 years ago. To each time I go in for service. I've only had great experiences. Nicholas takes care of you as soon as you pull in. They are fast and explain everything to you!

Came in for an oil change Best service ever!!! Brendon was great!

The employees of this dealership are rude very not helpful when you need them and very unfriendly, they also act in very unprofessional manners I would not recommend coming to this dealership unless there in no other around.

prompt and courteous service

Never a problem at O'Hare. Junior, good man, very helpful and courteous.

CAREFUL!!! With them they keep my car three hours for oil change lazy guys im not using them again

The dealership was excellent - Highly recommended.

Our salesman Igor was very nice to deal with. Very knowledgeable and helpful to us. A pleasure to deal with, he answered all of of our questions.

The service staff at this location are very kind, experienced, and helpful. Junior in the service department was very quick, and detailed with my last visit. He outlined everything that I will have to look at to take care of my car and wrote out in detail what to take care of in my next visit. The waiting room is very clean and the coffee is very tasty. Though I did not buy my car at this location I recommend this dealership for excellent service.

Though I want to buy a new car but the attitude I received when I went to fix the car I bought from this dealership will make me not to buy a car from them again. I have been servicing my car since I bought it brand new from this dealership. The dealership informed me that I need to fix certain things and the cost was more than the value of the car and how much I can afford. I told them what I wanted them to fix. They fixed those problems. Next time, I brought the car in for completely different problem (wind shield wiper) and the technician informed me that it will cost me $166.00 to diagnose the problem and if I want them to work on it; they will include the diagnosis fee. It cost me over $300.00 for wiper motor. My car is Honda Civic 2006. After I left the dealership, they sent me an email that they want to buy my car. They wash your car as a courtesy after servicing it. This time my car was not washed whereas other customers' cars were washed, so I went back to the technician to ask her why my car wasn't washed. She apologized and had it washed.

Usually come here for parts, employees are very knowledgeable and friendly, makes for a quick in and out visit.

I had a great experience working on a sale with Brian Maddox Sales Associate, New Vehicles. He was extremely knowledgeable and helped us find the right car for our needs. I've bought a few cars and this was the first time that I didn't feel pressured to purchase a vehicle. It truly was a wonderful experience thanks to Brian. If you are thinking about buying a Honda, please ask for Brian, you won't be disappointed.

Great customer service!!!

Recently purchased a CRV from AutoNation Honda O’Hare. We had a wonderful experience with our sales person Kevin Campbell. He was very professional and made the whole car buying experience a pleasure. I would definitely buy another car here and from Kevin.

Autonation Honda O'Hare is always exceptional and amazing place. This place deserves 10 starts if there is an option to give. I always drive out their door extremely satisfied! Awesome place!

Really nice and helpful at the service desk. It is a drive-in affair, where you drive your vehicle into the service bay protected from the elements. Then you explain to the service person what the problem(s) are and they take your car away. The waiting areas are nice, with TVs and nice chairs, or they have some tables out on the service floor where you can sit and work if necessary. The free wi-fi worked great. The only issue for me was that they did not seem to be running electricity to the tables in on the show floor, so I couldn't plug in my laptop.

This review is strictly for service department as i have not dealt with their sales team and it would be dishonest to guess sales team with this review. I have had good interactions with their service team 4 to 5 years back but recently its been nothing but wasting my time calling them. Reason , their prices, SRS air bag diagnostic ( not repair) was offered at a price that was 3 times more than the other dealership asked. Same goes with the AC tune price, when i called them last time. They offered me 170$ for SRS diagnostics only. Well , had to call another dealer and they offered me free diagnostics for upto first 30 minutes for scanning the codes. 7 months back i called them for transmission oil change( actually a drain and fill procedure where you don't empty the whole transmission oil and don't change the transmission filter ) was also quoted for double the price of what other dealership asked. I term it as wastage of my time ,as i have tried them for 3 times and had nothing but disappointment .Will never return.

Honda authorized

Char was very professional, courteous and have good knowledge of her job.

Very polite!!

Excellent service and Jennifer was very professional.

I came into the store to purchase a good car, and left convinced that the 2018 Honda Accord that was shown to me was the car I was going to buy. I came in the next day and purchased the car. The staff was very friendly, knowledgeable and genuine, and I was happy with the price. In particular, your salesman Luis Vargas was very helpful and courteous. I am happy with my purchase.

Amazing customer service and timely work. Great experience with Brandon P.

Great service! Very kind and satisfied. I love it. Thank you!

Very aggressive and untrustworthy staff. They lock-in price through phone but change their listing once you come for a visit.

Had a visit with Nicholas Calaranan and was pleased with his attentiveness and honesty. Would be happy to have car serviced here again with him as my consultant.

Oil change & tires rotated took about 1.5 hours like they said. Nice waiting room internet connection, coffee, Service has always been very good, bringing our CRV there for 6 years. Prices are reasonable. Military vets get a discount on service.

Jericho was amazing!

Great experience !!! Just took an hour to get my car ready. Thanks to Michael for all his help. Will definitely recommend my friends to visit AutoNation once and see the difference.

Joseph Losacco's a terrific service advisor. He explained things in great detail but most importantly, in a way that got through to me.

I went in for a standard synthetic oil change yesterday. Brandon was very professional and thorough throughout the entire process. Although I live downtown, I will always make the trip back for servicing my vehicle at this location. Five stars!

Courteous service advisor Sylvia, clean waiting area; including friendly service technician.

Just need air for my tires. Took care of me in a matter of minutes.

Adviser was helpful and had all the answers for questions I asked.

The entire process was snooth thanks to Job’s efforts and complete attention to me. I can’t to buy my first car and he handled me so well I was able to leave that night with a new Honda HR-V. During the test drive he explained all the features of the car so that it was very easy to adjust to my new car.

Good service

Always friendly, prompt and courteous. They usually have better pricing than the competition. Jr was great! He honored an expired 15% off service coupon on a major timing belt service. Saved me $216. Thank you.

Took my Accord in for an airbag recall. Service department handled it very well, was friendly, and not too annoying with the "other vehicle maintenance" that dealerships always tend to stick on you.

The service. I felt like car was in good hands, from the service advisor Char Gauer,to the cup of coffee and my car of course is running perfect

Jennifer was great, helpful, and knowledgeable!

Excellent service. Clean waiting area, and washrooms. Comfortable sofa. Polite staff. Good free coffee.

Very satisfied with the service I received. Cher was pleasant and answered all my concerns.

My daughter was in the market for a used dependable vehicle. We started shopping online to narrow down our options. Auto Nation ended up at the top of our list. I was in contact via email with Phil there and he answered all of our goofy questions and took good care of us. We ended up leaving with a car that evening. I would definitely purchase another car here after our great experience.

Very good customer service

Worst place for customer service. Found the car on car gurus. The poor customer service was definitely not worth saving a small amount of money. Finance person was rude. Sales person was nice but clueless. Other employees treated her with disrespect. The wait was ridiculous once we agreed on price. I bought the car in July. Paid cash. It is November. Because of a mistake in finance I still have not received the title! And I can't get anyone to even call me back. Emailed and called many times without any luck. If you do talk to someone they will just say someone will call you back. It never happens. Stay away! Headaches are not worth any money you might save.

I got all the way home and my tire pressure light went on. I had just gotten new tires, so I turned around and came back. I let a guy know that I was returning because someone didn't do something right and he said that I had to wait for someone who was in front of me. I was livid. I had just spent all morning there. Then I got Sylvia's attention and she immediately got the mechanic who admitted he forgot to push a button. First of all, that should be on some sort of check list someone. Secondly, it took him 1 second to do - and the first guy I talked to was going to make me wait around for the guy getting a free car wash. Sylvia was great, but the customer service there overall leaves something to be desired - every time.

Efficient and super courteous. I appreciated being able to make the appointment one day and bring my car in the next. Very convenient.

The service rep, Nickolas, was very helpful. I've been going there for years. Service can be a little slow, however. They have a nice waiting room.

Char was very helpful and timely with her service. she kept me inform of the status of the car service.

This was our second vehicle purchased from Salesman Job Alex. Has always been great to work with.

I was told lie after lie just to get me to walk out with a car that needs repairing. They also ran my credit 9 times without my permission.

I was excited to test drive a CRV as I heard great things about buying a Honda from Honda. I was told that the car I was test driving/buying did not need repairs, that it came with a 3 year warranty and if I was unhappy for any reason I could bring the car back "no questions asked." Once I signed the paper work I was told the car will need repairs and it did not come with a 3 year warranty. I took the car home and now it is shaking, grinding, is very loud and the dash lights came on. I brought the car back the next business day and was told "We have the right to rescind the 5 day return policy." They will not give me my car back and will not let me choose another car at the same price point. They are only willing to repair the car. I was supposed to receive a phone call today so that I could bring my car in for the "free" repairs but SURPRISE, no one contacted me. One reason I was given as to why I couldn't get my car back was, "Honda cant return my car and give ME special treatment because what if someone black didn't get the same special treatment, then Honda would have to deal with discrimination cases. But seems to me they don't mind taking advantage of women. Now my lawyer is getting involved.

Thoughness and efficiency

Al was fantastic. He answered all our questions. He even came in early so he could help us get into the car we wanted.

We bought the 2015 Accord Hybrid from Auto Nation 3.5 yr ago, and have returned for service. They do a great job at a reasonable price.

Thanks Sylvia for your hard work and ofcourse assisting me with finding my wallet. Yes I know, I should carry a purse, but was doing errands and wanted something compact to carry with me.

Service person professionally answered questions. He seemed to be an expert on his field. It was one of the most pleasing service we received. Thank you very much!

We brought in our Honda for some recall repair. The service was excellent ,right from making an appt to come back to pick up the car. Every one from greeter to cashier were very professional and helping. Very happy with the whole experience. Thank you All at automation.👏👌👍😊

had a great experience servicing my Honda CR-V at the AutoNation Honda O'Hare. My service advisor, Sylvia Drwila, went above and beyond her responsibilities and assisted me with the diagnosting the problems, communicating all issues with me in a timely and professional manner, and recommended me all necessary additional work on my car with which I could still wait. She arranged my rides to work and back, and even provided me with a rental car for the time of the repairs when no loaner cars were available. Sylvia went outside the building just to help me find my car on the parking lot! So my overall experience with these guys is amazing, and I would definitely come again and recommend others to them.

Great sales staff, especially Kevin! Had an amazing experience overall with everyone there!

Sylvia was a delightful service advisor. I needed to come back the next day to pick up touch up paint and she remembered my name.

My service advisor Jennifer Schwartz was a pleasure to deal with.......thorough, respectful and helpful representative. She even referred me to new car salesmen, as I mentioned my daughter's need for a new vehicle. Thank you.

Friendly & professional staff, timely service

very good, sales guy (Mikey) was brilliant and patient with the queries.

Meet Jennifer at the service department , she was very nice and helpfull.

Friendly staff, Joe ( service advisor) is amazing. They don’t push you on service that you don’t want and for me that’s “ service “

Very satisfied from Kevin Campbell . He was the one that convinced me to buy new car. After bad experiences from previous dealership, Kevin made my shopping emotionally and I ended up with buying car. Highly recommend this guy, even if you don’t want to buy or don’t like the numbers, just go and see him.

service, friendly people, prompt service, reasonable time

Avoid this place! They are just trying to suck as much as money as possible from you. Took an appointment for Honda Accord Check Engine light. AutoZone checked the code which was P3400 requiring Oil Pressure switch change which costs $30. This is a known Honda issue and they have published service bulletins for the issue Informed the AutoNation Honda Service Advisor about the code P3400. AutoNation Honda charged me $311 for the known issue for Software update and Oil Pressure switch. They also gave me a list of repairs to be made worth $2380 for this Accord which has only 90 K miles. If this is an indication of the quality of the vehicles Honda is making, I will rather avoid Honda!

Fast and courteous. Char Gauer coordinated the service visit.

They give good service and everyone knows what they are doing.

very friendly, helpful in describing the options and problem with my battery

good service & very nice price.

everybody was very pleasant it's a very nice and clean dealership I wish I could have got a better deal but I'm still satisfied this is my second car I bought here

I was driving by the dealership today and decided to come in to take a look at the new Honda Insight. My current lease is not up till March but I just wanted to drive it to see if I’d even like it or if I should keep looking for another car. The salesman wouldn’t even let me test drive one. And then he talked to the manager and came back saying that the car is out for for a test drive and he doesn’t know when it’s coming back. I’ll never even consider going to that dealership ever again.

I had a bad inter-counter with a different Honda service area but not with AutoNation!!! Jr was so kind and helpful. He explained whats required to be maintenance and wasn’t looking into mislead me into doing what wasn’t needed.

Received outstanding customer service from Service Advisor Jennifer Schwartz and Parts Dept. Tony Filipatos. There was a minor situation with my driver’s side car mat getting soiled but Jennifer and Sylvia Drwila ensured it was cleaned to my satisfaction. Three thumbs up! 👍👍👍

Our sales rep Mary was attentive, patient and thorough in working with us on the vehicles we were considering and was extremely helpful in guiding us to our final decision. She was a pleasure to work with.

Very good service Comfortable waiting area

Junior went above and beyond when I had my car serviced. He explained everything and offered recommendations as warranted. His customer service skills are an asset to the Auto Nation Service Team. I will remember to ask for him on all my future visits.

Dealer Auto Service tries to upsell on services. I fell for it. I am looking to purchase a new vehicle. It wont be from Auto Nation. I had my car in for services prior to oil change and everything on maintenance list was taken care of. I was told I needed spark plugs. I have 70k on vehicle and Honda recommends a 100k. Plus the service clerk attempted to overcharge me by stating she provided the wrong quote. Stay away.

Technician was very friendly and did not try to sell me other services not necessary. Oil change was completed in less than 1 hour.

Overall great customer service! I enjoy coming in knowing my car is in good hands with you guys! Will never regret buying my honda from this dealership:)

Purchased my first Honda aacord and still under warranty. Found out my rear camera is loose and took it to this dealership. they said it happened because trunk has been closed hard and bracket fell off! I told them that truck lid suppose to be made song enough even if closed hard that I never did, must servive this small issue. they gave me the Honda Claim number and almost few days after he had nothing new to say and offered me getting second opinion from other dealership! Strange that all of them are connected and they think I am stupid to not understand that I will get the same answer as they will back up eachother. I never had Japoniese car and it may be a good car but if their customer service dosent back up their product not worth to by that here. Will go back to American.

WORST EXPERIENCE!!!! Purchased a vehicle on 8/20/18 with salesman named Harvey. All was going well until it was our turn to go into finance office. The finance guy came out and just waved us over. He didn't introduce himself all he said was "lets get this done" This guy had no personality and was not friendly at all. He was just giving us paper after paper to sign. We got to the "added protection" sheet and he started telling us how "EVERYONE" would always choose it because it had excellent coverage. I told him we were not interested and he just kept on pushing and pushing it on us. We repeatedly told him "no thank you" and he would not stop!! He kept saying "it doesn't make sense, why you won't ad it!" I told him it didn't need to make sense to him We simply were not interested into adding an additional $1,000 to our loan! I must of told this man NO 10 times and he wouldn't give up! I finally got so frustrated and told him if we can't continue with the original agreement we could forget about the deal! This guy had the audacity to tell me " Your not going to hurt my feelings if you walk out!" He went on to repeat that 2 more times!! He finally gave up with trying to sell us the added protection and we were able to signing our paperwork. After all was done he pushed our copies in front of us and walked out of office. He didn't say anything to us at all! We got up and went out on sales floor to find our salesman. I told Harvey what a rude guy that finance guy was and Harvey went over to get the General Manager. He introduced himself and said he would be reaching out to me the next day between 2-3 pm to find out what happened. It is now 2 days later and still haven't received a call from the "General Manager" I found the finance guys name after I got home and was looking through the paperwork. His name is Brian Fuller this guy is a total JERK!!!!! If I could give this dealership 0 stars I would! Will never return to this dealership or recommend to anyone!

If you own a 2012 or older Honda of any kind, go to AutoNation O'Hare Honda for $14.99 oil changes with filter. Fast service took less than an hour. I highly recommend it!

Great service , was easy to get in and out to get my car serivced

Excellent service with courteous, pleasant employees.

Ok on the recall work ....................................................................................,...........................,)

Had a very pleasant experience with Maurilio “Junior” Ruiz. He was friendly and professional. My issue was addressed and fixed in a timely manner. Junior was very helpful

Yesterday I brought in my Honda Odyssey for service to AutoNation Ohare Honda. I bought my Odyssey from Schaumburg Honda last year August but with how bad the service at Schaumburg Honda I was after they liked to me and said I needed a new left front tire due to a nail that was supposedly in the sidewall but I chose to not let them replace because of the length of time it would take since they did not have the tire in stock. I'm sure glad I went somewhere else because it turned out that I did not need a tire at all because there was no nail in any of my tires. Schaumburg Honda apparently wanted to rip me off in spending more money than needed too and this coming off of me losing my job too. the service at AutoNation Ohare Honda was awesome, I definitely recommend them for service and will go there from now on and take my wife's CRV there too. Junior's service is excellent, he knows how to treat customers well and respectfully. He even had my vehicle washed and I didn't even ask, that is great service right there. The cashier Kelly I think her name was was very friendly and treats customers well not like the ones at Schaumburg Honda who are rude and slam your keys and service invoice at you. keep up the good work Autonation O'Hare Honda, you all are great

Char was informative but not pushy. I told her I have a retired Honda mechanic friend who does my routine maintenance and she was fine with that. I hate a pushy advisor. She explained everything with a smile and shook my hand. If I lose my mechanic friend for some reason I would seek her out to do my future maintenance. I bought from another dealer only because my friend worked there.

the service is very good there

Friendly, no pressure, informative, Costco connection made this process simple.

Five Stars all the way. Phil Hofer is an excellent salesperson and very knowledgeable about the product. I have purchased many cars over the years and can honestly say that dealing with him made this experience one of the best. His overall demeanor is not like that of a typical salesperson and was a welcome change. If I could have, I would have bought 2 CRV's from him. Great guy and nice clean dealership to visit.

Made my service appointment on line, was taken promptly and finished promptly.

Great guy .. explained things clearly, very helpful and friendly., definitely coming back again

It was an absolute pleasure to work through the service process with Sylvia.

Sales person and Finance Person were new at their jobs. Additionally, Sales person was ill. I have compassion but felt both were very much unprepared which required me to return to the dealership multiple times to complete the deal. In 1999 I bought my last car from this dealership and now in 2018 the purchase of the 2015 Honda CR-V. All of the service on my vehicle has been done at this dealership. I truly bought another car at this dealership because of the great service and integrity of the service representative Char Gauer who has been handling me since 1999. I have always been treated very well by the Honda service team. I am disabled and appreciate having a caring and reliable team working on my behalf. To the Honda Dealer: the delivery of my CR-V was delayed due to your detail people missing many things and had to be called back again and again by the Sales person. This was embarrassing and unacceptable to the Sales person and to me. Additionally, I had to return to the dealership twice on the issue of license plate screws/washers/bolts that were not handled properly by the detail people on delivery of the vehicle. The handling of this simple detail is unacceptable and totally unlike my experience in the past.

Char, has been taking care of me and my car for years. I always ask for her because she is trustworthy and honest. She also knows cars and how to advice me on service needs and requirements. Auto Nation is lucky to have her as an employee.

I had my key ordered the day prior and had it programmed in 30 minutes.

The people (Jennifer Schwartz) at Honda AutoNation was/were very pleasant and helpful and pretty quick too.

Good experience. Got what we wanted for the price we wanted

Brandon was courteous and helpful. It was a good experience

I purchased a 2018 Honda Accord. The salespeople were friendly and straightforward. I received an itemized invoice listing all of the charges and the dealership did not try to sneak anything in. I strongly recommend this dealership. Only reason I did not give it five stars was that the whole sales process was kind of slow.

They are always friendly and do their best to make sure we are comfortable. I like that we have a person assigned to us to walk us through everything and keep us updated.

I had to go for an oil change. They found a nail in my tire and I needed to change my AWD fluid. I was satisfied

My Service Rep Brandon was wonderful! He explained everything and dealt with my hearing impairment with grace and understanding.

Nick Did a Great Job As My Service Advisor, He Got me in and out Within an Hour.The Waiting Room was Clean and Comfortable.

Mary was AWESOME!!! Great to see David Salomon again. Blast from the past and best car sales manager in Chicagoland!! Ask for him. Great overall experience buying a Certified Honda Accord 2 DR V6. Hard to find car. They had it and made it a good experience!! Thank you!!

the dealer Al Pukhovich was most accommodating and the best you could wish. thank you

Quick, no hassle service. Waiting room was crowded, but comfortable.

Happy with service.. brandon a great service advisor

Service was performed in an excellent manner. Service Rep was great --- explained what had to be done.

Enjoyed my car buying experience at AutoNation’s Honda dealership in Chicago ... thank you.

Thorough, informative, courteous, completed in a reasonable time frame.

I'm from out of state and left my car at O'Hare for a trip. On return, I had to get brake service for my 2004 Honda before going home. I tried AutoNation because it was Honda and close to O'Hare. They diagnosed the problem very quickly, gave me a quote for the brake work and for other problems they identified, with recommendations as to priorities. The work was done in a few hours for a reasonable price and I was on my way. They turned a real hassle into a sunny day. I feel very lucky to have taken my car to AutoNation.

We have bought used vehicles in the past from individuals instead of dealerships. I could not find the car we were looking for used for sale by owner so started to look at dealerships. When I called John Kraniotis about the 2014 Hyundai Tucson SE they had, I stated up front I want to know everything up front - what additional charges there are buying a used car from a dealership. Having dealt with salesmen for new cars and for car leases, I was ready for a "pitch." John was great. He went through everything with me over the phone. We came in two days later and had a great experience buying our used car. John was helpful, had the car ready for us to look at and test drive, there was no "hard sell," and the price was the best around. Believe me, I did my research. I felt we got a good deal on a very good vehicle. We bought the car that morning. the manager is obliged to go through the "added" protection products during the signing of the papers, but I told him we had time constraints and he went through all the paperwork quickly. There was a crack in one side mirror that we will need to come back to have fixed at no charge. Once we got the car home, my son realized one of the speakers was not functioning properly. I emailed John and he said it would be fixed when we bring in the car for the mirror. They stand behind their cars and the AutoNation promise of excellent service. It was easy and stress-free. Thanks, John!

I have been going to Auto Nation for the last Five Years. I like when you pull in for service, a concierge Meets you, gives you a bit of direction. Chat & Junior are two of the members of the service team they are awesome., professional and informative.

My mum and dad needed to upgrade their car to something that was easier for dad to get into. We came here because it was close and we dealt with Phil. He did a great job and was super patient with my elderly parents and didn't put pressure on to upsell out of their budget range. We really appreciated that. There was a wide range of choice on the lot and the place was busy. One negative however was how long each step took and the piles of paperwork. Overall though my parents are very happy with their Honda CR-V. Thank you Phil!

Very thorough and personable... No attempt to sell a service that is not needed... I appreciate the diagram and thorough explanaton of the work that was done... Most of all I appreciate the fact that when the battery was found to be low it was replaced at no charge.. still under warranty. I gave AutoNation a 5 star rating associated with my purchase in the past and can now give a 5 star rating to their service department as well.

They do a good job in service.

Prompt and professional service!

I recently purchased a car from AutoNation Honda O'Hare. It was hands down the best car buying experience I have had. I worked with Ted and he could not have been more knowledgeable, kind, and helpful throughout the process. I would highly recommend this dealer and Ted if you are in the market for a new or used car!

Salesperson was personable and cared regarding my needs regarding a new vehicle purchase! He took his time with me and did his absolute best to set me up with the type of vehicle I wanted within my budget!

The Sales person- Ayesha and the general manager-David Salomon were helpful and provided me with a good service.

Good all around - took a drive with the new car on the 1st visit and returned to close the deal 2 days later.

This is the 3rd car I purchased from AutoNation Honda O'Hare and I plan to buy my 4th car there too. Great service, no nonsense and fast and pleasant experience.

Work was done quickly! I even received a quick lesson on using my smart phone via USB for more options. A quick car wash made me smile too!

Mys service representative was extremely professional

A very busy Saturday on this location, still there were able to provide the oil change in a good timetable frame.

I bought my car at this dealer and have had it serviced at the same dealer for the last 10 years. They are easy to get an appointment and explain what service the car has been given and any recommendations. Very nice and knowledgeable people to work with. Comfortable waiting room with excellent coffee.

Great. Sylvia Drwila was a professional. She made the repair process so much easier. Great Job!!!

Great dealership! Darren and Shabazz put together a great deal on a CRV for myself and my wife. Awesome people, will definitely go back to buy another car!

As always impressed with the level of Service I've received from Auto Nation, and Char Gaur, the person assisting me. Thanks.

Great buying experience. Very knowledgeable and helpful sales associate. Extremely easy buying process.

Service person Junior was great. Recall service for airbag. Suggestions on what repairs will be needed soon. I will return when I can.

I’ve been coming here for years (OHare Honda in the past). Just replaced my 2009 Accord with a 2018. I’m a fan. Great buying experience and great service. 👍🏻

Had an amazing experience with this dealership and with our Sales person Mary. Found our perfect little Chevy Cruze with a manual transmission and ridiculously low miles. The price was great. However, we got it home and realized it didn't have cruise control. What 2014 car doesn't have cruise? We hadn't even looked for it. We were sick at the thought of taking advantage of their 5 day no questions asked return policy. When we finally decided that no cruise control was a show stopper I sent an email to Mary. Immediately I received a phone call telling me to bring it in, and they would install it at no cost to me (they had planned on installing it before I purchased it.) They gave me a free rental for a day and now our little car is perfect. Everyone from Mary, to the finance guy (we didn't finance) to the service personal were awesome.

An honest helpful staff took the anxiety out of my used car search experience. Wonderful staff. I noticed a cracked taillight and a problem with the radio within a few days of buying car and they replaced both.

That’s what I was looking for, because I been having bad experiences with another dealer. Thanks Jr and also thanks to all Honda Auto Nation team

Went in to have my radio checked and they provided me with an estimate and ordered the part to be repaired. Also go my airbag replaced because it was on a recall which was good to know.

Worst dealership ever!!! They say they match the price with other competitors and make you go to the dealership. Once you get there they say it’s not happening, We can’t match the price!!! When you ask, why was I told you guys will match the price? And their reply was “our General Manager want people to come in but not match the price.” When we tried talking to the GM who’s name is Dena, he said “it’s very rude to ask us to lower the offer than what we offer” and when I asked him what is so rude in negotiating a price he said don’t waste our time and get out of “MY DEALERSHIP.”So, basically you just go there waste your time and if they get lucky they con you. Avoid this dealer if you want the best deal. Rude General Manager (Dena) who doesn’t know how to treat his customers. I will make sure to inform about this dealership to every person I know so that they don’t experience what I went through and not waste their precious time.

Aweful experience. Mary.Rycerz who happened to be my Sales person was impolite and had unwanted attitude. I had a quote from another place and she denied to match the price. When we asked her to call her manager she had her General Manager come in. When we showed the proof of the quote all he had to say was “Sorry that you came all the way here since you were getting this price at the other place” So I politely asked him what is wrong in coming in here? His reply was because we will not match this price simple as that. By the way his name is Dan. Never in my life I will step in to that dealership nor will I ever recommend this dealership to any of my friends.

James was awesome , I purchased a 2013 Honda Fit and he had the car ready before I even got there . Explained the process and answers all my questions and also the financing was taken care by the finance director and got me the best deal possible , all in all it was a great experience only problem is we spent close to 5 hours there . Otherwise awesome job. ��

Was able to make an appointment the evening before and very quick oil change.

Great and amazing service by James Burz ,i left my phone inside the first car which my hubby tried to test drive and he was looking it for me patiently.And there’s a free coffee and popcorn waiting to process the papers thing..

I will never go back there again...Because I feel I was treated unfairly..

Took my Civic Si for an oil change, car was too low for a car wash... #LowLife

They all are friendly help full and they excellent customer care

Couldn't be more happy with the new Accord and the entire buying process. The salesman, finance guy and GM are all gr8 people.

Excellent. I did not have an appointment but I needed immediate service that was accommodated in a timely manner. I received the answers I needed in a very polite and pleasing manner. Thank you.

Very Professional Establishment!!! I highly recommend this dealership!!!! I was very happy leaving with my Nissan Rogue !!! Thanks AutoNation Honda O'Hare

This is the 4th car I've had to buy since August (replacing cars for myself and kids) and it was by far the worst experience. If I would have found this car anywhere else, or had a bit more time, I would have bought elsewhere. Be very careful buying a car here. Check your quote carefully for "errors" in addition and multiplication. Also don't expect to be called back if you leave a message for a sales manager or service manager.

Sales rep. (Mary) provided outstanding service and attention to my (the buyers) needs. If you go to the Des Plaines, Il dealership, ask for her by name. The buying process, burdened with trying to sell additional "services/products" took far too long and frankly undermined the "one price, no haggle" pitch this chain promotes.

Char and her team provided another fantastic service experience. Friendly, fast and honest service.

My oil change was done in under an hour and Char was excellent in explaining the process and answered all my questions.

I was able to schedule an appointment for the same day, and was very happy with the friendly service.

AutoNation Honda is great place to shop a new or used car

I was met with a friendly and competent service person (Sylvia). My car was serviced and repaired in a timely fashion.

At AutoNation Honda all employees are friendly and helpful

Competent Sales & Service personnel. Uncomplicated financial service. Pleasant experience all around!

Great Employees, Great Service! Thank You.

The car still smelled of gas when I was leaving. I drove home with the windows cracked to air out the fuel smell.

I called Auto Nation about an issue with my 2015 Honda CRV battery. I talked to Maurilio and he explained what needed to be done to check the battery. I was concerned about being at the dealership long to have this serve done because I had to bring my 3 week old son with me. Maurilio reassured me that it would be done in a timely manner and to come in and ask for him personally. When I arrived, Maurilio took great care of me and my 3 week old son. The service was done in 35-45 minutes and we were back on our way home. Maurilio did an amazing job!

Very nice customer service and Im done within 1 hr for oil changed.

I bought a car 2 years ago from them. So far I am pleased with their service, which is at a decent price, the car I bought is acura tsx 2013

AutoNation was awesome. My battery died when I was at work and I work overnights. After it took pretty much most of the day to finally get my car jump started so I can get to them, they got me in and out very quickly knowing I was close to 24hrs of no sleep at that point. Thank you so much guys.

I purchased a Certified Pre-Owned car from Auto Nation and I'd have to say that out of all my experiences with dealerships, this one was by far the best. The salesman, Phillip Hofer, was very helpful and patient with all my questions, phone calls and text's. He was very efficient with showing me all the options. He didn't let me leave until I was comfortable with all the controls and that I knew what was what. Lindsay in finance was absolutely great also, she was very personable and made the signing of all the paperwork simple. I will definitely recommend him as a sales person and the dealership to any one I know who is looking to purchase a vehicle.

I would have trouble recommending this dealership to family or friends. Let's get the good out of the way. I brought in a written quote from another location, and they honored the quote at then beat it as well. Additionally, the sales person was quite pleasant and accommodating; I could work with him in the future, but not at this dealership. Now for the bad... I bought another Honda at a different dealership, and the ownership part (the stuff after the negotiations took no more than an hour). It took 4 hours here, which isn't even the bad part; it's what happened within those 4 hours. We were promised dealer incentives, gathered all documentation to get those incentives (phone calls to get pictures of stuff), and in the end, we were told we don't qualify for the incentives. They held on to the title to my trade in for 3 hours before they realized that another person has to come as well to sign it over (co-owner). They low balled me on my trade in, saying that the Carfax shows a previous accident, but they couldn't produce the Carfax. Overall, we were jacked around for 4 hours before we could leave. I truly do regret purchasing my car here. Last words. The sales person was nice, but the sales manager and finance people run a sad operation. They will not be scored well when Honda requests the satisfaction survey.

Auto Nation Honda Review: This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL. To whom it may concern, I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th. My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil. First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience. I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM. Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem. Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership. Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car. To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.

This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL. To whom it may concern, I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th. My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil. First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience. I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM. Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem. Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership. Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car. To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.

Battery sensor replacement - quick and easy , about 45 minutes.

It was great with everything I requested being performed in a timely manner,

Low air pressure in tires when weather turned cold. This is the third time it occurred. Ms. Drwila had the service department check and fill the tires . I was in and out within twenty minutes.

Although I have purchased cars in the past from this dealer, this time I came in for service. I have always been satisfied with service the mechanics do. Everyone is cheerful & want to help you & are concerned with your needs & questions.

This is where I normally bring my car in for service. Everyone is very helpful. Service writers are attentive and patient with answering all of my questions. Kudos to Nick Walsh. Free Starbucks & wifi if you're waiting for your car. Or free shuttle to and from home or office if you don't have time to wait.

Very Courteous & prompt service. The service rep. was thorough and helpful but not pushy.

Everyone I dealt with was very helpful and informative.

The final experience was probably four stars, but the earlier experience was one star. After several phone conversations with someone I thought was a salesperson, I received an email from someone else (I won't mention names) about the vehicle of interest. The calls were all made by me, and the email address was mine, but the email was addressed to my husband's name with mine in parentheses. WRONG CHOICE. I responded to the salesperson (a man) and closed with only my name. The next email was still addressed to my husband. Serious lack of attention to detail. When we arrived with the intention of purchasing the vehicle, the salesperson approached us but, unlike any other salesperson worth anything, did not actually greet us, forcing me to speak first. He just stood there until I said something. He spaced out during the test drive and couldn't answer our questions about the bluetooth saying, "You're talking to a guy with a 10-year-old Star Trek phone." No offer to find someone to help. When we were done with the test drive, I immediately when to the customer service desk and voiced my concerns. At this point, things got better. We were assigned someone new (though neither salesperson knew this at first, causing a little awkwardness at first), and we were taken care of. To his credit, the original person came to us during the final paperwork signing saying, "Folks, a connection wasn't made, but I wish you well." I don't know how long he's been in this position or if something else is going on with him, but some basic training in sales and general courtesy is obviously needed, including NEVER ignore who is sending a correspondence or put a spouse in parentheses. No better way to make your potential customer feel unvalued. If we hadn't already decided this was the vehicle we wanted and if we hadn't been in a position of needing to purchase it that day, we would have walked out upon first non-introduction. It's a shame, because the other people were very nice and helpful.

Greeting on entry excellent. Action taken on what was need clearly explained. Time to complete service and explanation of costs were most satisfactory.

This place is the perfect example of how car buying dealerships should be. Very upfront in sharing the details about the condition of the car, explaining benifits, personable and overall painless buying experience.

Julio did a great job and was wonderful to work with. Had the car done when he promised

Al helped us out so I could find the right fit for me!

I had the best experience buying a new car. The sales person's name is John Rubbery and he was very knowledgeable, courteous, detail oriented and accommodating

Excellent, in all area.......nothing more to say about this experience.

Our sales person, Job Alex as very courteous and accommodating throughout our purchase experience. He went above and beyond what we expected.

fast and through, i almost didn't have time to finish my coffee (decaf). my service writer nick, was personable and knowledgeable. good stuff...........

was treated great here, good price on new car and on my trade in, no tricks, was great experience. thanks much !

They always discuss the work to be done on my car, and the work that is recommended on my '09 Honda. They are very professional and I know my car will be cared for like I would do myself. Very satisfied.

Nicholas is awesome! Took care of everything! Answered all and any questions! He deserves a commendation!!

Service was prompt but price was about 75% over what it could be someplace else using OEM parts. Will not return.

I was satisfied with the service being provided by HONDA Autonation.

pleasant good experience as usual, customer service is excellent, service done on time

Simple service person have no idea what he doing I came for oil change (it's new car second time)and after service he told me he change transmission oil differential oil alignment tires and expect to pay over 500$

Mikey Torres was great from start to finish. Anything we asked for he never said no to. He helped me out given my car situation. I really needed a car to get to clinicals we told him our situation and he did all he could to make sure we got a car i could afford. Lindsay from finance was wonderful!!! Thank you guys! Will definitely recommend this dealer to my friends and family.

Service people are always pleasant and do a great job. Never had a problem.

Char in service is terrific! All work done as requested and prices reasonable. Great waiting room. Car washed as part of service. I originally bought my 2008 Accord here, and just returned last week to have factory recalls taken care of. I was pleased with the courtesy shown to me by all in the service dept, but especially Char. They checked car for routine maintenance and quoted prices that I thought were high, but son said they were very reasonable so I returned and had them done.

The repair was done correctly and in a reasonable time. The service writer Char was very pleasant and efficient. The waiting area was clean and comfortable with Starbucks coffee provided.

Purchased used CIVIC 2005. I highly recommended Autonation Honda O'Hare. Buying used car can be pretty tough if you don't know what you're really doing. But the sales rep here are amazing, they are there to help you. I was contacted right away by Voltaire after sending an inquiry for more pictures. Met with Lance who is super nice. He was very patient and took very good care of the customer. He never push for me to make a purchase, very laid back. I bought a $4,000 car, but he treated me just like I'm buying an expensive car. After the purchase, he followed up with me twice just to make sure that I'm satisfied with a car. Autonation also has the 5 day or 250 mile trial, so if you don't like the car you can return it with no cost. They really want to make sure that it was a good purchase. Very pleasant experience. Get a hold of Lance or Voltaire if you are planning to visit.

So pleased with Char Gauer that I decided to let Honda take care of the recommended preventative service. Car cleaned and service and personnel exceptional. Quoted prices seem very reasonable.

Very good. They filled my washer fluid as soon as I pulled into the service dept. They then took me pretty quickly and it didn't take too long to get my care back. Very happy with them.

Everything went smoothly as expected. Service /possible repairs werr well explained

oil change & inspection done on time....................

Oil change completed very fast at an excellent price. Customer service was fantastic.

The service I received was very timely and great! Thank you!

Spencer in service was very friendly and nice to deal with.

I called customer service about recall letter to make service appointment. When i went to the service dept. I found out all the info customer service gave me was wrong.

I was very pleased with the service on my Honda Odyssey.

I recently purchased a new vehicle & our salesman Al was very patient & helpful in the buying process. He was very understanding with my father, who is someone who knows a lot of cars & can be difficult at times but Al was very good about communicating with him.

Went in and looked at a car said I was ready to buy. Filled out financial paperwork at dealership. Finance guy at dealership said he couldn't get an answer until morning, offered to leave a deposit. Salesman said no keep your check. Called in morning dealership financial guy got financing in order. Said would come to pick up car at end of day. Got call sold car. Such bullshit wasted my time. These guys are assholes. Salesman said he had another car to offer me for more money and more miles? Are you kidding me? He said there was no deposit? I told him I offered him one - he had no response. Don't use unscrupulous people like this. So unprofessional.

Service staff was excellent. Brought my Civic in due to an issue with my blutooth operation. Spencer listened to my problems/issues in a very pleasant and professional manner. Couldn't be happier with everyone involved!

Look for miss Schwartz, excellent customer service!

Char was helpful and really listened to my needs and wants. She explained everything that needed to be done before they did any work, including price and time frame. There happened to be a $15 oil change special going on that day and finding that out made me happy to find out! Juan was also great - offering me coffee or hot chocolate and making sure I was comfortable while I waited. The cashier was friendly and nice also! Very pleasant people that work at this location! Give them all a raise! :)

Customer receiving is very good and listening each and everything issue of the car.they are providing details wha are check done and provide detail information.

Wi-fi didn't automatically connect to 'Terms and Conditions' on my laptop, but did on my phone. Was able to eventually find a way in using IP address from phone that did connect. Asked Business Manager and he blew me off. Had no idea what I was talking about and didn't seek out any one to help me. Wish I had his name. No quiet area for me to take business call. Char, my service provider, was great though.

This is the 4th vehicle our Catholic religious community has purchased at AutoNation O'Hare Honda -- can't be beat (unless they give us the vehicle...) The sales person was very helpful, the car we wanted was in stock, the process was smooth, and the price was within our budget. Service has always been excellent, and the staff helpful and friendly. Keeps us coming back...and talking to other potential customers. And that's the Gospel truth!

Wonderful customer service. Understanding agent. Prompt service

Great experience with MJ! We talked via phone and email before hand and negotiated a price. There were no hidden costs or extras added on. What I wanted was what I got and there was no upselling! I would continue to buy from MJ at AutoNation.

It was time for my car to be serviced. I love this place. This is where I always come. Friendly people, great coffee and great service person.

The service people were very helpful. They went the extra mile.

Satisfied with the service not to wait long.On time schedule Good Service

Nice experience. The service person helped suggesting all the necessary recommendations and performed the service in time.

We had an excellent service from your Anatoly Pukhovich since we requested his assistance. He was very helpful and very professional. All what we were looking for we founded in AutoNation, excellent service from everyone. We are very happy and enjoying our new car.

I took my car into the dealership for a flashing engine light. I had done some research about the problem and read that the service might be covered by an extended warranty. All the employees were helpful from beginning to start. Nick Walsh, the service advisor, was honest, helpful, and knowledgeable. I never got the feeling he was trying to up-sell me on other services even though I did have them replace the battery and change the oil on top of the warranty work. Job well done.

Service guy named Junior was very friendly, helpful and answered all my questions.

Service and airbags recall was performend in timely matter.

Very rude finance people Salesman was very polite but the higher people are rude. Would not recommend anyone to go to this dealership.

I had a great experience buying a Honda Accord here. All the staff were very kind and professional, especially the sales representative, Brian, who I mainly spoke with. Brian knew his stuff and made the whole process simple. If you value transparency and getting right down to business, go here.

Worked with Brian Maddox on the purchase of my 2017 Honda accord sport. I love the car and I had nothing but a great experience purchasing this vehicle. Brian was very informative, never pushy, and willing to help however he could. I would definitely be recommending him to anyone else looking for a car.

Excellent service department very helpful service managers

The service Advisor, Spence Schlenker, was pleasant, friendly, knowledgeable and informative. He was able to answer all my questions, and advise me on items that would need attention in the near future. I was completely satisfied with the experience, and in no small measure, because of having Spencer as a Service Advisor. You can be sure I shall be back to follow up on the items that need attention.

Great facility! Great people! Junior was a great service advisor that helped me with any and all questions that I had!

Nick Walsh did a great job going through what was needed for my Pilot.

Very professional-did everything we talked about and it was done in the time frame that was estimated. Very happy!

Friendly staff before, during and after process. Helpful clearing up issue after purchase.

I would never take my Honda to any other dealer. The service people respect you and work is always done right.

Back story: I had inquired into a vehicle that had been posted online and listed as "available" in their inventory, despite the fact that it had not yet been received from their central/maintenance facility yet. The car had only just been acquired, so this seemed reasonable. I was told that it would be on-site by the end of the week, and that they would be in touch with updates as soon as they had them. I had two issues with my experience: First, I had a very difficult time getting people to follow up with me, and I was unceremoniously bounced around between multiple sales reps. This included one instance where I called for follow-up information only to get a brusque response of, "Who is this? I don't remember you. I'm busy, so I'm going to give you to someone else." Second, I would call back every few days to see if the car had come in yet, and after checking with a manager for 5+ minutes, I would get the response of, "It is still at our central facility and should be here in a few more days." That was, of course, until a week and a half later when I got: "Oh. Hmm. It looks like the car was sold in [another state]." Between these two things, I felt both strung along and ignored. I'm sure this isn't a typical occurrence for them, but I will still respectfully decline to buy from them in the future.

excellent. Special recognition to the gentleman that checked me in and took care of my car, very polite and informative ... as well as Tony Filipatos for his courtesy and kindness.

You would think a battery on a 2015 pilot would last a bit , but it was defective and had to be replaced ?