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Welcome to AutoNation Honda O'Hare. We look forward to serving your Honda needs in the Des Plaines area. Before you stop by for a test drive, be sure to read our happy Honda customer's reviews!

Recent Reviews from AutoNation Honda O'Hare

Auto Nation Honda Review: This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL. To whom it may concern, I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th. My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil. First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience. I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM. Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem. Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership. Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car. To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.

Carlos Montoya Dec 12, 2017

This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL. To whom it may concern, I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th. My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil. First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience. I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM. Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem. Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership. Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car. To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.

conjugate86 Dec 12, 2017

The final experience was probably four stars, but the earlier experience was one star. After several phone conversations with someone I thought was a salesperson, I received an email from someone else (I won't mention names) about the vehicle of interest. The calls were all made by me, and the email address was mine, but the email was addressed to my husband's name with mine in parentheses. WRONG CHOICE. I responded to the salesperson (a man) and closed with only my name. The next email was still addressed to my husband. Serious lack of attention to detail. When we arrived with the intention of purchasing the vehicle, the salesperson approached us but, unlike any other salesperson worth anything, did not actually greet us, forcing me to speak first. He just stood there until I said something. He spaced out during the test drive and couldn't answer our questions about the bluetooth saying, "You're talking to a guy with a 10-year-old Star Trek phone." No offer to find someone to help. When we were done with the test drive, I immediately when to the customer service desk and voiced my concerns. At this point, things got better. We were assigned someone new (though neither salesperson knew this at first, causing a little awkwardness at first), and we were taken care of. To his credit, the original person came to us during the final paperwork signing saying, "Folks, a connection wasn't made, but I wish you well." I don't know how long he's been in this position or if something else is going on with him, but some basic training in sales and general courtesy is obviously needed, including NEVER ignore who is sending a correspondence or put a spouse in parentheses. No better way to make your potential customer feel unvalued. If we hadn't already decided this was the vehicle we wanted and if we hadn't been in a position of needing to purchase it that day, we would have walked out upon first non-introduction. It's a shame, because the other people were very nice and helpful.

Margo Schwartz-Newton Nov 13, 2017

While the salesperson has been nothing but excellent! (Thanks Job) The finance/administrative department is a nightmare. We had purchased the car 4 months ago and finally got it registered with the state and everything just a few weeks ago. Where to start: The VIN number was wrong for which they submitted to the state. So technically i drove out of there with the wrong car, and bad license plates. My insurance eventually got cancelled, and the bank called asking for the title... They realized the mistake and wanted us to come back and sign everything, which was fine, though the dealership is not enroute so took a few weeks to co-ordinate. You would think when we went in there to re-sign, that they would finish all the documents and issue new plates.. but no, that would require some sort of process, obviously which they dont believe in. So, they called again to have us come in and switch out the plates.. I was upset, as they told me the state messed up. Then the "GM" returned my call and accepted that it was the dealerships fault. his words "some $15/hr employee messed up, they are young, etc..." and offered me $50 off a part. When i got there they replaced my plates.. the tech actually broke on of the plate holder sides.. no big deal, except he didnt even acknowledge it. So i go to get by $50 off a part... Nope that not how the parts department works, again no communication between the two.. i Just walked out. You think the GM would call back and ask how it went and if i got what i needed... Nope never happened. But what has happened is another document that they need signed. Again, no process so we got a FedEx document they need signed, and over 10 calls regarding it. Im sorry we have a life, and are not going to jump at your lack of coordination or processes. Still no GM call though, that they are sorry.. Not sure if he was even the GM... Dave something... Anyhow in short, they sales guy was great, only went there cause my family and friend have bought over 7 cars from them... i guess i wont recommend anyone else there. Oh btw when i told the GM we bought 7 cars, he didnt even seem to care! Should have taken my business somewhere else, where i am appreciated as a customer.

Jignesh Patel Feb 1, 2017

This dealership can go to hell. My girlfriend and I came in to buy our first brand new car together here back in August 2015. Already knew what we wanted (a new, stick-shift Fit), needed another car very soon, and were ready to buy. Now, as I explain my experience, keep in mind we're both mid-twenties, college educated, decent paying management jobs, excellent credit. We first started our process with a polite, friendly guy from Egypt (at least that's what his name tag said), who talked with us a bit and helped us look through their inventory to see what they had. We left that day after not finding the exact color we were looking for. We came back another day after not finding what we wanted in the Chicagoland area, realizing we had to compromise on the color. They had a beautiful blue Fit on the showroom floor that was manual that we sat in and examined while we waited for the Egyptian guy to turn up after be paged several times. I assume he was helping another customer. Eventually we were helped by another man, Stan Soczynski, who took it upon himself to save us from our long wait. Stan, at first, was very polite and considerate. He answered all our questions, he even got the blue Fit out of the showroom so we could test drive it. However, the trouble started when we actually sat down to discuss the purchase. I had brought a relative with me who was impartial to the whole thing and has good financial sense, as this was our first new car we were purchasing together and we didn't want our desire of the car to get in the way of being financially reasonable when it came to price. When it came time to sit down and do the haggling dance, Stan didn't want to play. Stan wanted to take his ball and go home. He wouldn't budge on price, even a little bit, even though it was a floor model (a thousand butts have sat in it, a thousand fingers pressing buttons, touching the paint, opening/closing of doors over and over) and it had a deep scratch on one of the doors that went past the primer. Stan wanted us to sign the paperwork and run our credit before he would even discuss pricing. Why? Because Stan didn't believe this young couple in from of him were serious about buying. It's at this time that he also stopped talking to us directly unless we forced him to (especially to my younger looking girlfriend, who happens to be older than I am), choosing to instead direct most of his responses and comments to my older relative. We were all deeply offended by this treatment. When Stan finally decided to play the game with us, he came down $100. That's it. As for the scratch (I should say gash) in the door? I could take it as is and they would give me $200 off (total), or I could let them repaint the door (they said they would do it anyways, as if they "knew" we "weren't serious about buying") and take the original marked-up price. We told them to go ahead and repaint it and call us when it was ready. Because of Stan's overall rudeness and his condescending treatment of us during the entire experience, we instead went that very night to Lisle, to the Honda Superstore of Lisle, worked with a lovely lady who was exceptionally considerate of us, talked to us directly, treated us with respect, and stayed almost an hour past closing to help us purchase our new 2015 silver Honda Fit (manual, of course). She made sure we had everything we needed, that our experience was a pleasant one, that the car was exceptionally clean upon delivery (it wasn't when we test drove it), and that we were overall happy with such a major purchase. She came down on the price for us (much, much lower than what Stan was offering; and all for a car in much better condition), they got us the lowest APR available, and she was extremely helpful in getting my accessories put on (and a loaner car for the day) shortly after the purchase. So moral of the story is this: treat your customers with kindness and respect. When Honda sent me a new owner survey, I made sure they knew just how unpleasant AutoNation Honda and Stan were to us.

Ryan Pallante Feb 5, 2016

I had a VERY positive experience with my salesman Thomas Wojcik at AutoNation Honda O'Hare. I was looking for a used van that I could make a mostly cash purchase with. I knew, basically, what I was looking for and found it through the CarGurus website, which led me to the AutoNation website.Mr. Wojcik's manner was very professional and business-like. I was treated with respect. There was a bit of back and forth on the price, but that is what is to be expected when you are serious about making a deal - this is what is called "negotiating". I can't speak for all of the salesman at AutoNation, but Mr. Wojcik negotiated with me in good faith and we arrived at a price which was agreeable to all. Additionally, one week later, the battery failed on the vehicle I purchased but Mr. Wojcik made sure that the battery was inspected and replaced with a new battery. Mr. Wojcik didn't make a big deal out of it, he simply did what any honest dealer would do - he took care of business. I can't speak for other people's experiences with AutoNation Honda O'Hare, but I think, part of what is involved in people placing a negative review on a website, like this Google+ site, is a lack of seriousness in negotiating in good faith. Maybe that, and a lack of common courtesy on the part of the buyer - courtesy has, sadly, become less and less common in this country in recent years. I think, based on my experience with Mr. Wojcik, if you come to AutoNation and are serious about making a purchase, either from AutoNation or another dealer, and have the means to make a purchase, you are very likely to be negotiated with, in good faith, and will, likely be offered a very reasonable deal. For comparison's sake, I had 5 hours of my life wasted, over two days, at Sherman Dodge in Skokie, where they couldn't find vehicles advertised on their website, did their best to try to talk me out of buying a used van and, instead, tried to coerce and cajole me into buying a new van, when I was adamant about buying used and making a cash purchase. Within ten minutes of arriving at AutoNation, I was able to test drive the vehicle I was interested in and within twenty minutes I was able to begin the negotiation process. No time wasting - just down to business. I believe, if you come to AutoNation, with a courteous attitude and are serious about making a vehicle purchase, you will, likewise be treated with courtesy. I think that my experience with Mr. Wojcik, is highly indicative of the type of salesman's training employed by the management at AutoNation, and fosters the type of courtesy and attention to detail that, most likely, leads to repeat purchases at AutoNation. If you know what you are looking for and are serious about working together, with the sales staff at AutoNation, to come to a deal, I think you will be impressed with the respect you receive and I believe you will be able to, either come to a deal, or come back to AutoNation Honda O'Hare to make a deal after you see how poorly some of their competitors treat you.

David Turner Jan 29, 2015

I recently purchased a Honda Civic from here (for my daughter) for about 35 minutes. I got a decent deal and decided to buy the car outright. I forgot my checkbook, but put a down payment on my credit card for them to hold it. I work out of town, so sent my wife and daughter in with a check to go pay and pick up the vehicle a couple days later. About 35 minutes down the road, the service engine soon light came on. They immediately returned the vehicle to the dealer. They told my wife it was a $250 part, but they'd fix it for free. Wow, how generous of them! My wife is no dummy and we had an OBD scanner in our vehicle. She checked it before returning it and it was a $15 part. She wasn't there to deal with this kind of issue and just asked for her money back, so I could deal with it when home. Multiple people pulled "sales tactics" to try and get her to keep the vehicle. She had to repeat the story multiple times. She put her foot down and they finally stopped the pressure. She was literally there for over 5 hours and all she was supposed to do was drop off a check and pick up a car. When she asked for the check back, they said it already left the building and they'd mail me a refund. A week after this ordeal we went on vacation and when I came back, there was still no check in the mail (two weeks later). So, I called them on a Thursday, they told me the check was sent out two days prior, on Tuesday. 4 days later (Monday), I get a call that they DIDN'T mail the check but it was ready to be mailed. So, they lied when I called on Thursday. Unreal. I have a gut feeling that the mechanics cleared the service engine soon light, hoping it wouldn't come on for a few days, so I'd be stuck with the repairs. There wasn't one person there I had dealt with that seemed honest. I felt like I was at Joes Used Car Emporium on any street corner USA. Very unprofessional, dishonest and untrustworthy. I would NEVER purchase a vehicle from this place.

jmk Jul 31, 2014

So, lets begin that the general manager Steve from AutoNation Ohare Honda reached out to me to help solve some issues I was having with his dealership. I appreciate that he did and when I talked to him on the phone he sounded genuinely sincere and wanted to help me. He did solve me issue with the GAP insurance refund and he said he wanted me to bring in my car so they could look at it and he said he would help me out anyway possible to get my car fixed. That's where everything went down hill. I took my car in on 2-28-14 so they could look at the thumping sound from my one tire that is cupped and alignment issue that was found by another Honda dealership. After I dropped off my car and received an awkward drive to work from one of their porters I received a phone call a couple of hours later from the general manager. He stated that the technician, the service advisor and he himself visually inspected my tire that was stated as being cupped and they found no issue with it and in fact it was the best tire on the car. I asked if they test drove the car to see that they hear the thumping noise. Steve told me that they were in the process of rotating my tires and then they will road test my car to see if they hear anything. I received another phone call 5 hours later from the service advisor, he stated that my car was ready for pick up and that there was absolutely nothing wrong with my car. I asked if he test drove my car and he said "yes we did, 11 miles worth. I drove it, Steve drove it and the service technician drove it and none of us could hear anything wrong." I told him I would trust his word. I went and picked up my car and was actually surprised I didn't have to pay anything considering other people on here saying they were charge $90 just for them to look at their cars. When I picked up my car the advisor told me that he thinks the other dealership was trying to pull one on me and was trying to get me to buy things I didn't need, which I highly doubt since they're the ones that told me to bring it back to Ohare Honda for service to see if they would help me out with a discounted tire or something. Anyways, I get in my car, drive away and in a matter of 5 seconds I heard the thumping which was 10 times louder than before since the bad tire was now in the front. It was so loud that it was rather annoying and unbearable on my hour commute home. On my way home I called Planet Honda in Matteson who initially found my issues and scheduled an appointment to have them fix my car. $550 later I needed two new tires and all four wheels were out of alignment. Planet Honda even showed me the old tires, I'm not even close to being a mechanic and I could clearly see the cupping on the old tires. And WOW! When I drove away with my now fixed car it was night and day comparing how the car was before. My car is now super quite and perfectly aligned, no more slight pull to the left. Ohare Honda is the worst, Not only did they waste my time but it seems like they didn't even want to fix my car from the get go. They basically were telling me I was making up the thumping noise I was hearing. Either, Ohare Honda has the worst service techs and advisors who don't want to do work or they are complete idiots. I will not be doing any further business with Ohare Honda in the future. Thanks for trying to help Steve, but you failed horribly.

Andrew Kowalyszyn Mar 5, 2014

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